Note: Please understand that this blog series is not blaming complaining about our beloved SDN. I only blog about the topics I have discussed with other Community members and find useful. I think a place where people can discuss the often-appearing-ideas and suggestions one by one is needed and I hope my blogs about the common ideas and suggestions can create such useful places for such discussion.
The most important feature ever - linking
I hope you can agree that the linking is the most important way how to "create" a "new" content on SDN. To clarify a little: when you answer a forum question, you mostly don´t describe the whole solution from scratch, right? You just point the one asking to the blog (works together with the blog: The blogs: Roots of the tree of knowledge where my message is: "write a blog about the topic" and use it for future reference + details to answer the questions) which covers the field of the question and provide some additions about what to concentrate on or what are the typical problems he (or she) can expect. Or you provide a link to the same question asked before (yes, people do this, so the same/ similar questions are asked again and again) with a clarification which cannot be found in the original thread or any other brief personal experience.
Cool you can quickly get the answer. Not that cool to assign/ get points from referencing the content the one asking could have find himself/ herself. Also not so cool to assign/ get points for the content, you didn´t create yourself, or didn´t participate in the "creation process").
Features about the linkage: count the benefits
If we can agree on the statement above, that the linking is the most important feature, we could probably agree on a second one: Any features which would make the linking more useful/ usable will help a lot (simple computation: if a feature would spare a second to every user then for 2 million users and millions of content pages on sap.com, how many seconds would it spare?).
Feature 1 (by Chris Paine): Hyperlinks with identity
There are features, that could be easily implemented (easily means the cost in the "ordinary world", what "easily" means for SAP you can easily read for yourself for example here: Suggestions for forum improvements
(Concentrate on the parts about markups - to understand the idea of the paragraph - and about the "Did not search/ common question" abuse category complaints -to understand what "easy" means for SAP. By the way, feel free to add your complaints and ideas about the feature you would like to see on SDN!).
Let me briefly repeat the idea presented in the thread by Chris: You may have seen the tiny icons of various kinds, next to the hyperlinks in some forum posts (like a tiny person - link to the personal profile etc.). It would be cool to have similar functionality (but added by the machine for us, the people) for all the links in the posts (well, not all, but the ones that could be recognized).
Example: If the link redirects you to the SAP help page, have a tiny "SAP help" icon added before the actual link. If the link sends you to the blog, have a tiny "SDN blog" icon etc. For the certain set of links the icon can be easily added by the machine, because the "type" of the can be easily determined from the hyperlink format.
Let's do a little more and see a real picture:
Or maybe some more fancy icons? Maybe you could create some yourself and publish it to let us check?
Feature 2: Rate the hyperlink
(Not that easy to implement but a good idea where to start to understand the next feature).
Behind this idea of mine is a simple observation that people read/ use many older threads, not to ask their own (cool, no more repeated questions). When I read an old thread (and know that many people did that before I do) I wonder which of the links, mentioned in the thread, are the best for my problem. If a user could "rate" a hyperlink, if few hundred people would have rated the hyperlinks I read in the thread, I would easily understand which one is the best fit for me (well, the problem of the previous readers could have been different than mine and the rate would not be 100% valid for me, but would be better than nothing).
It would work the same way as you can rate the documents. There is the average rate for the document and a "star schema" (sorry, BI) where you can pick your stars.
Fig 2: Example of rating the links
Feature 3: The link collector
To be able to rate the hyperlink, the engine would have to create a list of hyperlinks mentioned in the thread and remember the votes of the readers. That means, there would have to be a links collector which would collect the hyperlinks. But... when you would have such collector, imagine what fancy things you could do with the tool.
If you can rate the link, you can check the content for bi-directional linking. Sounds a little weird, so let me elaborate: in a thread the links are mentioned, the collector creates a list of links, for each of the documents where the link takes us, we can make the collector to do the same (here I assume that mostly SAP SDN pages content is referenced) etc. etc. This way we could build a tree of reference which would lead us to the original thread. This way for example:
- We can easily navigate from the source thread (where a solution was provided for the first time) to all the threads which build on the referenced knowledge
- From the threads where a link is mentioned we can create a collection of the relevant information sources (branches of the tree built by the links collector), this would work just great with the idea described in Tiny details I would love to have on SDN, part 2 where I was dreaming about the "users who read X also read Y" feature.
- We can estimate the value of the information by the number of references leading to the original posting (blog, wiki, forum answer)
- We can benefit the most valuable threads (through the number of references found by the links collector) in the search, of course the tree of reference (would be cool to see that in some graphically appealing shape) can help with the search a lot itself
- ...and many more in my opinion
By the way: Linking bugs (at least usability bugs)
Let me mention the "Suggestions for forum improvements" again: Suggestions for forum improvements. At the top of the page (not that top, but above the first post) you can see the grey stripe as a "toolbar". I can see this info: Pages: 7 [1 2 3 4 5]. Cool I understand the number of pages and can access the oldest posts, but I would like to see the newest, of course. Why it is not like 7 [1 2 3 4 5 6 7]?? Is it that difficult to spot/ understand/ experience why it is not usable? (I am almost sure that the same problem exist when one is reading the headers of the treads in the Forum category, that the offered "links list for pages" does not allow the user to access any page of the content, but all the time I was trying to get some evidence, I had a feeling that it changes every time I access the pageJ).
Together with the above about counting the wasted second... would you vote for fixing this?
These "tiny blogs" are mostly about my feelings and not about a carefully building a problem and offering a solution, but hopefully somebody can understand some of my cries and support the idea.
Feel free to contact me and discuss the mentioned or comment here, I would like to hear the feedback, regards Otto