Last week we celebrated community manager appreciation day and there is no better time to go behind the scenes with one of our community managers – catherine.lacroix on the launch and the subsequent pilot where I managed the moderation piece. It was an exciting experiment as the automated feed pulled content from not only SCN and SAP.com, but from other news sources as well. While it was popular, it didn’t meet the benchmarks we’d set, so it’s been put on hold for now. It was great to work on something so new, so I’m hoping we’ll get a chance to bring back at some point.
Favorite SCN space and why?
Developer Center space is, to me, the epitome of what the community can be. It’s a hub, a home base for many members and it’s full of life. It’s a great place to exchange ideas, troubleshoot problems and learn about the latest technology. In fact, in a recent SCN survey, the number 1 reason members come to SCN is to troubleshoot a technical issue.
What would the community be surprised to learn about you?
I studied acting in NY after college. I have miniscule part in a movie called “Getting Even with Dad” and I appeared in an independent movie called “Watermelon Seed.” That’s as far as that went! I became an editor in NY and that’s been my career ever since. I’m also a certified scuba diver and I’m working on my second novel.
Adi: Well, I hope we will get the chance to read it someday J can you share what it is about?
My first is about the years I lived in NYC after college, when I first started in publishing and was studying acting. (My first job was at Book of the Month Club.) My second novel is still forming, but it’s half historical. Based in New Mexico it follows the life of a journalist who discovers her past is linked to an historical event from the 19th century.
A day trip to the Gorge, outside of Portland, where Catherine happened to found “Catherine Creek”
Please help us grow from your personal experience; share one tip/resource/guide/experience that you recommend after finding it helpful from personal experience
After being an editor for years on print publications, it was an adjustment to adapt my skills for the web, but being willing to learn and adapt was key. When I started freelancing, I had to develop new skills each time I needed to pitch to new/potential clients. I don’t have a specific resource or guide, but just the ability to adapt, I suppose. To seek, learn and grow. Be open to new things as much as possible and trust your instincts.
Personal philosophy or motto
Be honest, stay present.
Adi: Why this motto?
Honesty is the best gift you can give to yourself and those who know you. Without it, there’s not much you can rely on
Actor Studio questions:
What is your favorite book, or share the last book you read?
One of my favorites is Madame Bovary for the human conflict it presents among other things. A recent favorite is the Signature of All Things.
Adi: What is it about?
This novel traces an 18th century woman who teaches herself botany and becomes a leading authority. She eventually travels around the world to find a specific type of moss (odd, I know) and the novel covers all her adventures abroad. It’s very well written and compelling
As the one responsible for featured content, any interesting stories from experience there over the years?
I’m always impressed by the level of integrity from community/user generated content. There are always good blogs to feature. Don’t think I have an experience to share except that all the community content is written by members who take their own time to research, write and publish pieces that not only share their vast knowledge and expertise, but enhance the community and encourage others to grow.
Catherine is the type of person that is always willing to help others and support the team and the community. Read on to hear the great things her teammates have to share:
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