SAP Business Communications Management (SAP BCM) is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps you to provide responsive, consistent and complete customer care and increase the productivity of your contact center operations. It enables you to efficiently handle customer communications in inbound and outbound contact centers and also leverage the expertise of office and mobile workers. SAP BCM contact center suite can be operated as a stand-alone solution or integrated with SAP Customer Relationship Management (SAP CRM). The deep integration allows organizations to build streamlined end-to-end processes for sales, marketing and customer service. The software also integrates with other SAP applications and services and numerous third party software solutions.
Explore SAP Business Communications Management on SAP.com.
Presentations to learn more about SAP BCM features, functions and business benefits. Contains presentations for SAP BCM stand alone as well as SAP BCM integrated with SAP CRM.
These step-by-step videos will help you in SAP BCM installation and configuration. For example, see how to install certificates or hotfixes and see examples for skill-based routing or server side recording configurations.
These materials provides additional information helping to install, configure and maintain SAP BCM 7 system.
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