I'm pleased to announce that CubeServ will present a new webinar - in German language - on Oct 29th.


Of course, we have Trainings in all BPM areas also in English language included in our offering.
On request, we're providing training also in English language.


Topic will be "Steering and Monitoring planning processes with SAP BPM".


Webinar details


Planning processes are often complex, time-consuming, with many loops and big need for coordination.

Besides many users, many systems are involved usually, e.g. Excel for marketing planning, SAP ERP for cost center planning, a 3rd Party product for liquidity planning and SAP BW-IP or SAP BPC for P&L and Balance sheet planning.


SAP BPM as part of SAP NetWeaver Process Orchestration supports planning workflows with all systems involved.
Moreover, all process participants and process owners gain an real-time overview about the planning status of all subplans.


In the webinar we will demonstrate how you can improve both transparency and quality of your planning processes by means of SAP BPM.
Finally, we will show further use cases of SAP BPM in order to use it as strategic workflow system in your enterprise.



  • Steering of planning processes
    • Enterprise planning
    • Requirements to steer processes
    • Planning Tools in the SAP world and workflow capabilities
    • Overview and architecture
    • Live Demo: "Steering and Monitoring of planning processes with SAP BPM"
    • BPM as a strategic workflow System
    • Reporting and Monitoring of process KPIs such as cycle times
  • Conclusion




Registration is free at http://www.cubeserv.com/event-details/events/webinar-steuerung-von-planungsprozessen-mit-bpm.html .


I'm looking forward to your participation.


For further questions, you can contact me directly via sebastian.zick@cubeserv.com or via LinkedIn.


If you have requests also for customer projects in these Areas, I would be happy to get in contact with you.


Planning processes in enterprises are often complex, time-consuming, have many loops and needs for coordination.
Besides, many systems are usually involved, e.g. Excel for marketing planning, SAP ERP for cost center planning, a third-party tool for liquidity planning and SAP BW-IP or SAP BPC for P&L and balance sheet planning.

It's difficult to monitor the current status of single subplans in all organizational units. Deadlines are checked manually.Eventually, an audit-proof system for planning activities does not exist at all so you can't say anything about the quality of the overall planning process.

So why not thinking about a system supporting the planning workflow, enabling both process owners and participants to monitor the status in real-time and thus improve transparency of your planning processes?

After many BPM and enterprise planning projects, I would like to share my experiences with you.



Approach with SAP NetWeaver BPM

SAP NetWeaver BPM is part of strategic integration product SAP Process Orchestration. You model your workflow in standard notation BPMN (Business Process Model and Notation), assign human activities to user interfaces, assign automated activities to web services or RFCs and finally deploy the process model on the Java application server.

The workflow can be started by calling a web service from any system. The workflow engine now processes the process model. In case of reaching a human activity, the users assigned to it are informed automatically.


Grafik 2.png

SAP NetWeaver BPM: Combining any application, user interface and services/function calls in one process model

The big advantage is that from 7.3 onwards, you can use the BPM API which allows you to start processes and complete tasks also from any external system.


This means that the cost center responsible planning in ERP system (e.g. transaction KP06) can finish his BPM task from ERP side, the user who is planning balance sheet data in SAP BW-IP can finish his task from there, the user planning marketing campaigns in Excel can finish his task from there etc.

SAP NetWeaver BPM takes care of deadlines, can initiate escalation workflows, send custom emails and provides process visualization out of the box.






You can benefit from this approach in many respects:

  • Efficient management and governance of planning processes
  • Integration of any planning tool (ERP, Excel, SAP BPC, SAP BW-IP, SAP Visual Composer, 3rd-party planning tool)
  • SAP NetWeaver as strategic workflow system (not only for planning processes)
  • Realization of mobile planning scenarios
  • Real-time monitoring
  • Deadline handling
  • Alerting in combination with escalation workflows
  • Automatical sending of emails
  • Transparency for process owner and process participants
  • Operational process monitoring for process owners, e.g. with CubeServ Process Monitoring template
  • Process analytics, e.g. with CubeServ BI Content Process Analytics for analyzing average and overall lead times



By using SAP NetWeaver BPM for modelling and orchestrating your enterprise planning processes, you can gain more insight into status and quality of your planning processes than in the past.


Grafik 1.png

Model, manage, analyze, improve planning processes and integrate all planning applications/tools


Of course, you have to consider the costs for licensing, setting-up and maintaining the system.

Nevertheless, the ROI should be excellent if you consider and use SAP NetWeaver BPM not only for planning processes but as the strategic workflow system.

Finally, this leads to streamlining and improving your processes.

I’m already excited about your comments.

Of course, you can also contact me directly via sebastian.zick@cubeserv.com.


SAP NetWeaver BPM and SAP Business Workflow are good tools to model new processes or enhance existing processes. But what about built-in SAP Business Suite processes such as Order-to-Cash or Procure-to-Payment? Looking at and measuring Process KPIs in these areas was quite difficult so far but is essential for every company to gain competitive advantages.

The new and license-free (yes, really!) SAP component Process Observer provides opportunities to monitor and analyze these processes without much effort.

I had the great opportunity to get in contact with the SAP Process Observer responsibles Mr Bernd Schmitt and Mr Jens-Christoph Nolte from SAP who are also writing blogs on this topic here in SCN: http://scn.sap.com/docs/DOC-24983


In these blogs, the system requirements are described as well as guidelines for the first steps with Process Observer are given.

After trainings, building demos and the first customer project I would like to share my experiences with you.


Process Observer is a quite new SAP Business Suite component – activated via a Business Function – that reacts on any event that is correlated to an activity in a process model. What does this mean in real life?
Example for a Process Model "Order to Cash" defined in SAP Process Observer

At first, design the process model i.e. define the activities you want to monitor. In Order-to-Cash process, there are e.g. following activities involved: Create Sales Order, Create Outbound Delivery, Post Goods Issue, Receive Payment.

These activities have – via so called tasks – an indirect correlation to events, i.e. SAP BOR events (e.g. “Sales Order created”), SAP Workflow events or custom events even callable via Remote API. If such an event is triggered, it is matched by Process Observer with correlating activities in existing process models and logged. This makes it very flexible to monitor and analyze any process with this new SAP standard component.

Custom events mean that you can monitor also activities that are processed in another SAP system, e.g. CRM, or even a  non-SAP system, e.g. an external warehouse management system – what a great thing for measuring End-to-End processes!

But activities are not sufficient to measure process efficiency or detect process weaknesses.

With custom-defined KPIs such as “How many times was a Sales Order changed after creation?”, “How long does it take from Sales Order creation to Payment on average?” or “How often was the requested delivery date changed in an Order-to-Cash process?”, you can achieve real Process Visibility.


A quick start with Process Observer is possible by using BOR Events that are used in nearly all SAP standard transactions.

Process Analytics

Often, you will find functional or application silos in the companies when you look at the reporting: Sales reporting is strictly separated from Finance reporting. With SAP Process Observer, you are able to get a Process view, for both strategic and operational purposes.

You can report directly on SAP ERP (e.g. via Transient Providers), but BI systems have the advantage of providing harmonized business context data.

With a SAP BI Content “Process Analytics”, it is possible to combine all process data, coming from any system such as SAP Process Observer or SAP NetWeaver BPM, with both business transactional data (e.g. order or invoice information) and business master data (e.g. companies or cost center hierarchies).


Questions like "In which sales organizations there are bottlenecks for a certain process?" or "Which cost centers need most of the time for a certain activity inside a business process?" can be answered. In this context, Process Benchmarking can be done by simply using SAP BW queries on top of the SAP BW data model.

Example for a Process Dashboard (in German language) with information from SAP Process Observer

Process Performance Dashboard - Order-to-Cash.png
Example for a Process Performance Dashboard (Order-to-Cash; in German language) with information from SAP Process Observer and other sources.


Use Cases

Possible Use Cases are

  • Real-time-Monitoring of unfilled Sales Orders
  • Backlog of open Outbound Deliveries
  • Visibility of Sales Pipeline
  • Process Benchmarking between companies
  • Tracking of Master Data Changes
  • Alerting in case of field changes, e.g. Billing Block or Requested Delivery Date
  • Analysis and Monitoring of Document Flow
  • Calculation of Cycle Times of End-to-End processes or sequences of activities
  • Tracking of SLA Violations
  • Process Visibility for Sales, HR, Finance and Logistics processes

Overall, Process Observer is a quite new SAP component but already very stable. As you probably know, you can’t say this about all products...and it comes for free!

But what’s much more important: Analyzing and Monitoring End-to-End business processes will be reality with the Process Observer. This will bring customers in a convenient situation where they can improve their processes and gain competitive advantages.

Nevertheless, there is still room for improvements. The process model is defined within a view cluster so the maintenance can be done only by one person at a time.
Pre-delivered sample process models only exist in client 000 so you will have to transfer these data at first to the productive client.

But the main advantage of this new component is really impressive: Get a better insight into your business processes!

I hope that this blog has given you a brief overview about the Process Observer approach and its benefits.
This is my very first blog here at SCN and I’m already excited about your comments.


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