Once SAP propose solution to an incident you will get a notification from SAP Cloud Support which as shown below.
We would like to provide following best practise and methods to help us service you better.
Of course, we always strive to do our best. However, to maintain our high standards, it is important for us to know whether you are completely satisfied with the solution proposal provided by SAP Cloud Support.
Whenever we provide a solution to your incident, you will receive a separate email containing a link with the following questions with
:sad: - '0' for Very Unsatisfied,
:neutral: - '5' for Neutral
:smile: - '10' for Very Satisfied.
Q1 | How satisfied are you with the initial reaction time with SAP? | 0 (Very Unsatisfied) --- 10 (Very Satisfied) |
Q2 | How satisfied are you with the time used by SAP to solve the issues? | 0 (Very Unsatisfied) --- 10 (Very Satisfied) |
Q3 | How satisfied are you with his/her experience and knowledge? | 0 (Very Unsatisfied) --- 10 (Very Satisfied) |
Q4 | How satisfied are you with his/her friendliness and behaviour? | 0 (Very Unsatisfied) --- 10 (Very Satisfied) |
Q5 | How satisfied are you overall with the support you receviced concerning this message? | 0 (Very Unsatisfied) --- 10 (Very Satisfied) |
Q6 | How satisfied are you with the product XX** Miscellanious? | 0 (Very Unsatisfied) --- 10 (Very Satisfied) |
Q7 | Has your problem been solved? | Yes/No |
Q8 | Do you have any comments or any suggestions? How did you benefit from your service? | **Free Text** |
NOTE :
1. Once feedback submitted you cannot open the link again with an error message "The Feedback is final".
2. The survey link is valid only for 28 days and you cannot provide feedback anymore as the link is expired.
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