What's New in SAP Business ByDesign as of August 2016: Service Orders in Third Party Field Service and Repair

[Former Member]

In this blog, we'd like to introduce you to one of the things that are new or have been changed in the August 2016 version of SAP Business ByDesign.

Of course you can find more information in the What's New in SAP Business ByDesign documentation, which is available online.

Today, we are going to talk about service orders in third party field service and repair scenario.

It is now possible for a service order to initiate a third party field service and repair process. When a service order for service or expense items with fulfillment set to external is released, it triggers creation of purchase request, which initiates third party field service and repair. This is applicable also for externally fulfilled service orders with location of service provision set to On-Site or Own Service Center. When the third party supplier confirms completion of service or repair, a goods and services receipt is posted for the corresponding purchase order. The posting of goods and services receipt now triggers creation of service confirmations.

There is a new business option available in Business Configuration work center to enable the creation of purchase request on release of a service order for services or expense items with external fulfillment. Enabling this option will also trigger creation of service confirmations from the goods and services receipt posted for the corresponding purchase order.

To find this business option, go to the Business Configuration work center and choose the Implementation Projects view. Select your implementation project and click Edit Project Scope. In the Scoping step of the project, ensure that Service and Repair is selected within Service.

In the Questions step, expand the Service scoping element and select Service and Repair. Select Service Order and answer the questions related to Third Party Field Service and Repair.

For more information on third party field service and repair process, see Third Party Field Service and Repair and Service Order Processing Quick Guide.

Are you familiar with the What's New video in SAP Business ByDesign? You can have a look at it here.