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Former Member
0 Kudos

       当用户登陆到IC WebClient上, 并试图变更一张订单的时候, 你会发现负责人会自动发生变化,

有的客户误以为这就是"partner redetermination", 其实这不是“"partner redetermination", 只是

IC WebClient上的一种标准现象。在变更订单的时候,系统会根据登陆到IC WebClient上用户信息

自动将负责人变更成登陆系统的用户。 如果是显示状态,不是变更状态的话,这种现象就不会发生。

主要是Interaction Center里,有变更需要的话,接电话的客服会根据需要变更订单内容,考虑到这个,

系统才做出这样的设计

如果你想避免负责人的变化,请参照以下代码

during the edit :

class CL_CRM_IC_CUCOPROCESS_IMPL method EDIT_ONEORDER

....

*     Set responsible

    me->set_responsible_for_oneorder( ir_oneorder ). >> comment this

                                                           line.

谢谢!

刘昭杰