Learn more about SAP Contact Center features, functions and business benefits. This section contains presentations for SAP Contact Center stand alone as well as SAP Contact Center integrated with SAP CRM.
These step-by-step videos will help you in SAP Contact Center installation and configuration. For example, see how to install certificates or hotfixes and see examples for skill-based routing or server side recording configurations.
These materials provides additional information helping to install, configure and maintain SAP Contact Center 7 system.
|A New IDC Global Survey Sponsored by SAP Reveals a Tightening Relationship between Risk and Finance for Insurance 4 months ago in SAP for Insurance||by Joseph Pacor|
|Re: Question regarding call connection during warm call transfer in SAP CCtr7 6 days ago in SAP Contact Center||by Marcus McCutchen|
|Re: Question regarding call connection during warm call transfer in SAP CCtr7 1 week ago in SAP Contact Center||by Siarhei Nikifarau|
|Re: Question regarding call connection during warm call transfer in SAP CCtr7 1 week ago in SAP Contact Center||by Jukka Suhonen|
|Re: "Missing Terminal" error even when it's already installed 1 week ago in SAP Contact Center||by Emilio Lobos|
|SAP Contact Center 7 Product Presentations 5 months ago||by Johanna Kaperi|
|Call List integration in details. SAP CRM and SAP BCM. 10 months ago||by Andrei Vishnevsky|
|SAP Contact Center Business Overview Presentation 5 months ago||by Arto Koponen|
|SAP Contact Center 7 How to Videos 2 months ago||by Johanna Kaperi|
|SAP BCM - Business Communication Management - How to setup email channel 2 years ago||by Lloyd Goveia|