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Welcome to the SAP Contact Center user community on SCN. Participate in discussions and access helpful user resources. SAP Contact Center (formerly SAP Business Communications Management) is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps you to provide responsive, consistent and complete customer care and increase the productivity of your contact center operations.

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SAP BCM 7 Product presentations

Presentations to learn more about SAP BCM features, functions and business benefits. Contains presentations for SAP BCM stand alone as well as SAP BCM integrated with SAP CRM.


SAP BCM 7 How to Videos

These step-by-step videos will help you in SAP BCM installation and configuration. For example, see how to install certificates or hotfixes and see examples for skill-based routing or server side recording configurations.


SAP BCM 7 Deployment tips and tricks

These materials provides additional information helping to install, configure and maintain SAP BCM 7 system.

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