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Welcome to the SAP Contact Center user community on SCN. Participate in discussions and access helpful user resources. SAP Contact Center (formerly SAP Business Communications Management) is an all-software and Voice over IP (VoIP) based, multichannel contact center suite which helps you to provide responsive, consistent and complete customer care and increase the productivity of your contact center operations.

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Featured Content

SAP Contact Center 7 Product presentations

Learn more about SAP Contact Center features, functions and business benefits. This section contains presentations for SAP Contact Center stand alone as well as SAP Contact Center integrated with SAP CRM.


SAP Contact Center 7 How to videos

These step-by-step videos will help you in SAP Contact Center installation and configuration. For example, see how to install certificates or hotfixes and see examples for skill-based routing or server side recording configurations.


SAP Contact Center 7 Deployment tips and tricks

These materials provides additional information helping to install, configure and maintain SAP Contact Center 7 system.

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