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SAP CRM solutions help integrate sales, service and marketing through business processes and enterprise applications. These solutions help organizations manage three important customer-focused issues: generating new growth, attaining operational excellence, and enhancing competitive agility.

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Joaquin Fornas, Maggie Su, Leon Limson, John Burton, Hasan Zubairi, Harshit Kumar, Gregor Wolf, Andrei Vishnevsky

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Featured Content for CRM

SAP CRM (On-Premise) Update: Q2, 2016 created by John Burton

Welcome to the Q2-2016 edition of the SAP CRM on-premise newsletter. As we mentioned in previous newsletters, even though SAP is making amazing strides with out Cloud business, we also still have quite a few customers-across various industries - who prefer to keep their feet planted firmly on the ground and leverage their investments in our on-premise solution. In fact, SAP CRM on-premise just celebrated our 40th consecutive fiscal quarter (that's 10 straight years of continued growth in total number of customers, installations and end users)!  Read more via link to blog above...

SAPPHIRE NOW & ASUG Annual Conference 2016: CRM Influence Workshop Summary (also included in Q2 update)

John Burton would like to thank all of the customers who joined us at in the SAPPHIRE NOW and ASUG Annual Conference in Orlando last month for the CRM Influence Council. Although membership in the influence council itself is by invitation only, the design think workshop at SAPPHIRE & ASUG was open to everyone. If you couldn't attend John has highlights of the workshop:

We had great turnout with dozens of customers joining us for two sessions. We also received plenty of feedback from participants, both positive and constructive. The consensus was that the customers loved the new Fiori interface for SAP CRM and wanted to see even more Fiori apps, particularly for areas like customer service, especially customer service, field service, repair depot...,as well as:

  • Enhancements to contract life cycle management
  • Better support for large sales contracts and large sales orders with e.g. over 1K line items
  • More functionality for claims and returns in CRM (rather than ERP)
  • More flexibility and control over configuration and personalization of the UI for end users

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2016 SAP CRM Events and Webinars

Register for theSAPinsider CRM Conference 2016

Vienna, Austria - 22- 24th, June

Join your colleagues and experts at this premiere event for SAP Sales, Service, Marketing, Commerce and Interaction Center. Register by 20th June and save 100 Euro!