Where Should SAP CRM On Premise Invest Next? by John Burton
Make your voice heard! Be sure to sign up for the next round of the Customer Connection program, CRM2016, which kicks off on Aug 26, 2015. Make sure to join today in order to get a jump start on the registration process, non-disclosure agreements, and feedback agreement forms.
SAP first introduced ERMS (E-Mail Response Management System) with CRM 4.0 Service Industries Extension back in 2004. In early 2006 I published SAP Note 940882 (ERMS
FAQ Note) that contained links to two presentations: an ERMS Overview presentation and an ERMS How-To Guide. While the How-To Guide was very well received at the time, over the next nine years the guide gradually became somewhat outdated as new ERMS features were introduced and configuration options were modified and expanded.
Thankfully, I'm happy to announce that a new, updated ERMS configuration guide is now available. Amrish Singh, a Senior CRM Solution Consultant with UCS Solutions (Pty) Ltd, has created what can only be described as, "The World's Greatest ERMS Configuration Guide for SAP CRM". This new guide is based on the latest CRM 7.0 release and contains helpful and up-to-date images and screen shots.
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SAVE THE DATE
SAP Customer Value Network and hybris Americas' Customer Days
"Sales, Marketing, Service, Commerce, Billing"
WHEN: October 19-21, 2015
WHERE: Omni Hotel, Fort Worth, TX