Customer Relationship Management (SAP CRM)Where is this place located?

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SAP CRM solutions help integrate sales, service and marketing through business processes and enterprise applications. These solutions help organizations manage three important customer-focused issues: generating new growth, attaining operational excellence, and enhancing competitive agility.

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Anne Fish


Joaquin Fornas, Maggie Su, Leon Limson, John Burton, Hasan Zubairi, Harshit Kumar, Gregor Wolf, Andrei Vishnevsky

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Featured Content for CRM

Where Should SAP CRM On Premise Invest Next? by John Burton


Make your voice heard! Be sure to sign up for the next round of the Customer Connection program, CRM2016, which kicks off on Aug 26, 2015. Make sure to join today in order to get a jump start on the registration process, non-disclosure agreements, and feedback agreement forms.



The World's Greatest ERMS Configuration Guide, by Amrish Singh blog post created by John Burton - View
the full blog post


SAP first introduced ERMS (E-Mail Response Management System) with CRM 4.0 Service Industries Extension back in 2004. In early 2006 I published SAP Note 940882 (ERMS
FAQ Note)
that contained links to two presentations: an ERMS Overview presentation and an ERMS How-To Guide. While the How-To Guide was very well received at the time, over the next nine years the guide gradually became somewhat outdated as new ERMS features were introduced and  configuration options were modified and expanded.


Thankfully, I'm happy to announce that a new, updated ERMS configuration guide is now available. Amrish Singh, a Senior CRM Solution Consultant with UCS Solutions (Pty) Ltd, has created what can only be described as, "The World's Greatest ERMS Configuration Guide for SAP CRM". This new guide is based on the latest CRM 7.0 release and contains helpful and up-to-date images and screen shots.

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2015 SAP CRM Events and Webinars


SAP Customer Value Network and hybris Americas' Customer Days

"Sales, Marketing, Service, Commerce, Billing"


WHEN: October 19-21, 2015

WHERE: Omni Hotel, Fort Worth, TX