Customer Relationship Management (SAP CRM)Where is this place located?

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SCN Space Overview

SAP CRM solutions help integrate sales, service and marketing through business processes and enterprise applications. These solutions help organizations manage three important customer-focused issues: generating new growth, attaining operational excellence, and enhancing competitive agility.

Space editors:

Anne Fish

Moderators:

Joaquin Fornas, Hongyan Shao, Maggie Su, Leon Limson, John Burton, Hasan Zubairi, Harshit Kumar, Gregor Wolf, Andrei Vishnevsky

Tags:

crm, sap_crm, customer_relationship_management

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Attention all CRM Space users/moderators!

Our goal as CRM moderators/space editors is to provide the CRM space with the opportunity for the community to be heard and to learn.

Here are a few added  “Rules of Engagement”  for the CRM Space:

 

1)      All content in CRM space or wiki by SAP or others must be reviewed by a CRM team of moderators


2)      It is proper to announce a new wiki page of valueable  formatted content but must follow a standard blog format:
     a.      Title 
     b.      Why it is important to the CRM community
     c.      The “Problem” that the content is solving
     d.      Invite community to view and rate

3)      All new CRM moderators must be approved with other CRM space moderators and be trained

 


4)     Global moderators must allow the CRM moderators to evaluate discussions, blogs…etc.,  first.  If global moderators identify issue or concerns can lock but never delete or hide and work with CRM moderators in determining “abuse”.   As an example:  All simple questions/discussions should be locked not hidden or deleted

 

5)      CRM moderators will keep track of abuses by name


6)      When a CRM moderator is evaluating a blog or discussion they must alert other moderators that they are working on approval via “abuse notes” – “All other moderators must respect the time and effort of the moderator working on that blog or discussion”

 

7)      If a moderator doesn’t follow the rules of engagement in the CRM space they will be notified via email to clear-up any misunderstanding –“one-on-one”.

 

8)      We will feature on the CRM main page the rules of engagement and any addendum which follows.

 

 

Thank you!

 

Sincerely,


Anne Fish, Stephen Johannes, Leon Limson, Andrei Vishnevsky, Mayoo Yogalingam, Hasan Zubairi

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2014 SAP CRM Events and Webinars


2014 SAP CRM Insider- Nice, France

14- 16 May 2014

SAP CRM Event for: Sales, Marketing and Service

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"Harness and Govern Data – Learn How GPI and NTT Data Are Realizing the True Value of Data"

Wed. May 21, 2014 @ 12:00 p.m. ET

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