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SAP CRM solutions help integrate sales, service and marketing through business processes and enterprise applications. These solutions help organizations manage three important customer-focused issues: generating new growth, attaining operational excellence, and enhancing competitive agility.

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Joaquin Fornas, Maggie Su, Leon Limson, John Burton, Hasan Zubairi, Harshit Kumar, Gregor Wolf, Andrei Vishnevsky

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Featured Content for CRM

SAP CRM Update: Q3, 2015 blog by John Burton


SAP CRM: Still Alive ...and Better than Ever!


This the first installment of a new quarterly update for SAP CRM (on-premise) customers, providing you with insight into what SAP is working on, what we've recently rolled out and what we are planning.

It's no secret that SAP is aggressively investing in SaaS-based solution and that we want to become "The Cloud Company". That being said, SAP also recognizes that the Cloud may not always be an ideal match for every customer or industry. We want to allow customers to choose the solution that best matches their needs--wither it be in the Cloud, on-premise or a hybrid deployment... Read more

The World's Greatest ERMS Configuration Guide, by Amrish Singh blog post created by John Burton - View
the full blog post


SAP first introduced ERMS (E-Mail Response Management System) with CRM 4.0 Service Industries Extension back in 2004. In early 2006 I published SAP Note 940882 (ERMS
FAQ Note)
that contained links to two presentations: an ERMS Overview presentation and an ERMS How-To Guide. While the How-To Guide was very well received at the time, over the next nine years the guide gradually became somewhat outdated as new ERMS features were introduced and  configuration options were modified and expanded.


Thankfully, I'm happy to announce that a new, updated ERMS configuration guide is now available. Amrish Singh, a Senior CRM Solution Consultant with UCS Solutions (Pty) Ltd, has created what can only be described as, "The World's Greatest ERMS Configuration Guide for SAP CRM". This new guide is based on the latest CRM 7.0 release and contains helpful and up-to-date images and screen shots.

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