there a lot's of things ongoing in the new Desktop Connection development. Actually we are working on a "Professional Edition" which will be available soon. This version will cover quite a bunch of functionality to support sales people in their daily work. This version will still be license free for SAP CRM customers, so it is very simpe to try it out and leverage the power.
To improve our development and gather feedback a Wiki Page is available:
http://wiki.scn.sap.com/wiki/display/CRM/Desktop+Connection+for+SAP+CRM
Here you can find some collaterals (roll out slide deck as well as some scenarios) and also FAQs.
To collect all of the postings a tag was introduced "desktop_connection". If this is used is fairly simple to get an overview.
