How to find which Web Browsers are supported by SAP CRM Interaction Center?

[bruce_li]

Do you know how to find which Web Browsers are supported by SAP CRM Interaction Center?
Do you know if Google Chrome and Safari are supported by IC WebUI or not?

The answers is that that this varies with releases. For example Google Chrome is now supported for CRM 7.0 EHP3 and EHP4 with restrictions as requested by customers in the SAP Customer Connection program (for details see SAP Note 11 and 2514358) whereas CRM IC is not released for Safari. For detailed information on browser compatibility and restrictions for CRM applications, I recommend therefore reading of

• SAP CRM 7.0: SAP Note 1114557
• SAP CRM 7.0 EHP1: SAP Note 1430376
• SAP CRM 7.0 EHP2: SAP Note 1600364
• SAP CRM 7.0 EHP3: SAP Note 1876371 and SAP Note 2587189
• SAP CRM 7.0 EHP4: SAP Note 2254192 and SAP Note 2587189
in addition to the Webclient UI Framework Note summarized in SAP Note 1746385.

Now we come to the question how to find which Web Browsers are supported by SAP CRM Interaction Center? Actually, you can find all relevant information in
PAM (Product Availability Matrix) on SAP Service Market. As an example, you can refer to following steps about how to find in PAM which browsers are supported by Interaction Center of SAP CRM7.0 Ehp2.

How to search supported Web Browsers in PAM:

1.Logon Support portal of SAP Service Market Place, then go to Release, Upgrade&Maintenance Info -> Product Availability Matrix -> click button "Enter the Product Availability Matrix". Or use link: Product Availability Matrix | SAP Support Portal



2.You can search the CRM version by search engine on right top, then select your CRM Version, here as an example we select CRM7.0 Ehp2.



3.Under tab "Technical Release Information" we select "Web Browser Platforms", then you can see the supported Web Browsers By CRM WebUI on the left side. In order to check whether the Web browsers are also supported by CRM Interaction Center or not, you need to select the browser you're concerning about, then click on button "Display" under field "Additional Information". For example, we select Google Chrome and click display for more detail information. Then we check all information on the popup, the CRM specific information is always recorded on this detail popup. On the popup, we will find relevant Note 1600364.



4.Click the hyperlink of Note 1600364, we can see the detail of this note that the functions of the CRM Interaction Center are not released for Safari and Google Chrome.



As you can see above, Safari and Google Chrome are not supported by CRM Interaction Center of CRM 7.0 EHP2. Similarly, We can find browser support information for CRM Interaction Center of CRM7.0, CRM7.0 Ehp1, CRM7.0 Ehp3, CRM7.0 Ehp4 with the same steps. Following are some examples.

IC WebUI of CRM 7.0：

 

Chrome is generally not supported for CRM 7.0 according to PAM. You can find Chrome isn't in "Web Browser" on left side.



Note：1114557 - SAP CRM 2007, CRM 7.0 Internet Browser Compatibility

=》The functions of the CRM Interaction Center are not released for SAFARI browsers.



IC WebUI of CRM 7.0 EHP1：

Chrome is generally not supported for CRM 7.0 according to PAM. You can find Chrome isn't in "Web Browser" on left side.



Note：1430376 - Browser Compatibility of SAP CRM 7.0 Innovations 2010

=》The functions of the CRM Interaction Center are not released for SAFARI browsers.



IC WebUI of CRM 7.0 EHP3:

Note：1876371 - Browser compatibility of SAP CRM 7.0 EhP3

=> Google Chrome is now supported for CRM 7.0 EHP3 and EHP4 with restrictions.



From above note 1876371, we know we can also see further information in terms of prerequisite and restrictions in following note 2587189.



As we checked in PAM, now we can see Safari and Google Chrome are not supported by CRM Interaction Center on release CRM7.0, CRM7.0 Ehp1, CRM7.0 Ehp2. Running CRM Interaction Center on Google Chrome and Safari browsers on those releases would encounter potential functional issues, and also technical session handling issues. So if you encounter some issues when running CRM Interaction Center on Google Chrome or Safari browsers, please use Microsoft Internet Explorer instead.

On the other hand, Google Chrome is now supported for CRM 7.0 EHP3 and EHP4 with restrictions.

Note:
Don't refer to this blog for the supported Browsers for IC WebUI. You need to always check PAM and relevant SAP Notes for the latest update.

PAM Link: Product Availability Matrix | SAP Support Portal

Best Regards,

Bruce