Dump occurs when clicking on an email hyperlink in an account

[youmans_zhang]

When clicking on an email hyperlink in an account or contact person, outlook mail system is not opened. Instead, the system dumps.

• On Web UI, "The ASSERT condition was violated" dump occurs

• Or on SAP GUI, ASSERTION_FAILED dump occurs. Details are as following:


===============================================

Category ABAP Programming Error
Runtime Errors         ASSERTION_FAILED
ABAP Program SAPLCRM_ORDER_API

Application Component  CRM-BTX-BF

 ===============================================

Reproducing the Issue

Find an Account/Contact and click on the email hyperlink.

Expected Result:

Actual Result: Dump Occurs

 

Cause & Analysis

The error occurs when reading time zones.

SAPLCRM_DATES_TR / LCRM_DATES_TRF01

line 77

dump occurs when below code is executed.

 

IF er_timeobject_from IS NOT INITIAL.
call method er_timeobject_from->get_timezone
receiving
timezone    = ev_timezone_from
exceptions
fatal_error = 1
others      = 2.
if sy-subrc ne 0.
ev_error = true.
return.
endif.
ENDIF.

Below is the call stack.

FORM GET_CUSTOMIZING_PROPOSALS SAPLCRM_DATES_TR >>> line 77

FUNCTION CRM_DATES_ORDERACTUAL_TR SAPLCRM_DATES_TR

METHOD EVALUATE CL_TIMERULE_IMPL==============CP

METHOD EVALUATE CL_TIMERULE_PROXY=============CP

METHOD EVALUATE_RULE SAPLCRM_DATES_OW  LCRM_DATES_OWK02

METHOD EVALUATE_DATE SAPLCRM_DATES_OW  >>>line 422

METHOD EVALUATE_CONTEXT SAPLCRM_DATES_OW

FUNCTION CRM_DATES_CALC_SINGLE_OW SAPLCRM_DATES_OW

FORM EVALUATE_DATE SAPLCRM_ACTIVITY_FOREIGN_OW

FUNCTION CRM_APPOINTMENT_MERGETIMEST_OW SAPLCRM_ACTIVITY_FOREIGN_OW

FUNCTION CRM_APPOINTMENT_FILL_OW         SAPLCRM_ACTIVITY_FOREIGN_OW

FUNCTION CRM_APPOINTMENT_CHANGE_OW SAPLCRM_ACTIVITY_  FOREIGN_OW

FUNCTION CRM_APPT_MAINTAIN_SINGLE_OW SAPLCRM_ACTIVITY_FOREIGN_OW

FUNCTION CRM_APPT_MAINTAIN_MULTI_OW SAPLCRM_ACTIVITY_FOREIGN_OW

FUNCTION CRM_DATES_DETERM_INITIAL_EC SAPLCRM_DATES_EC  >>>line 187

FORM        EXECUTE_CALLBACKS_PLANNED SAPLCRM_EVENT_OW  >>>line 202

FUNCTION CRM_EVENT_SET_EXETIME_OW SAPLCRM_EVENT_OW

FUNCTION CRM_ORDERADM_H_MAINTAIN_OW SAPLCRM_ORDERADM_H_OW

FUNCTION CRM_ORDER_H_MAINTAIN_OW SAPLCRM_ORDER_H_OW

FUNCTION CRM_ORDER_MAINTAIN_SINGLE_OW SAPLCRM_ORDER_OW

FUNCTION CRM_ORDER_MAINTAIN_MULTI_OW SAPLCRM_ORDER_OW

FUNCTION CRM_ORDER_MAINTAIN SAPLCRM_ORDER_API

To solve this, please implement Note  2022541 - Dump when testing rule 000000000003
The KBA below also provide some general solution on such exception.

2192087 - "The ASSERT condition was violated." (termination: RABAX_STATE) dump when creating opportunity 

1853316 - The ASSERT condition was violated