Hi All,
As you know, we can verify the corresponding supportive browser versions to our CRM system by referring to note below.
1746385 - Main WEBCUIF Browser Support Note
But for Interaction Center(logon IC WebUI by IC role like IC_Agent, etc), we should be aware of follow note too.
2254192 - Browser compatibility of SAP CRM 7.0 EhP 4
1876371 - Browser compatibility of SAP CRM 7.0 EhP 3
2587189 - Support for Google Chrome and MS Edge in CRM Interaction Center
Following is the information from above note,
please always read above notes directly to ensure the up-to date information.
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CRM Interaction Center provides basic support for running in Google Chrome (and the Chromium based version of MS Edge which is available as of March 2020).
- For Interaction Center in Chrome and Edge also check SAP Note 2587189
- For Interaction Center in Safari: the functions of the CRM Interaction Center are not released for Safari.
You can read following KBA to see if you are using a Chromium based version of Microsoft Edge.
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Have a nice day!
Best Regards,
Bruce