Welcome, all - to this fresh new hub for conversations around providing an optimal customer experience!
As we know, consumers are evolving the customer experience faster than most companies can wrap their thought process around it; and the bar of expectations will rise faster and faster.
If you're passionate about selling, marketing and serving customers better than ever before, then this community is for you.
What would YOU say to a brand new SFA? See these reactions to SAP Cloud by Gurdeep Dhillon.
59% of customers will try a new brand or company for a better service experience. This and more! By Kai Petzelt
It’s time to clear the hype from the hard facts so that you can assess how best to leverage Sales Performance Management by Ariane Lindblom
Gartner’s PACE approach to evaluating new marketing tools includes systems of record, differentiation and innovation. By Bernard Chung
This week’s customer service ‘best of’ by Shep Hyken, renowned thought leader.
How Design Matters – More than Ever – in 2014
Forbes CMO Network
“Design does matter. And not necessarily in a way that people think.”
Mobile Drives Thanksgiving: Black Friday Shopping to New Records
“Consumers took full advantage of their mobile devices to shop on Thanksgiving Day and “omnishop” while in stores on Black Friday.”
Inside Sales Tips for Archiving Valuable Data From Teleprospecting Conversations
“Knowing what data to mine from sales conversations is incredibly valuable.”