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Once a year, Salesforce.com holds its Dreamforce user conference at the Moscone Center in San Francisco. Once a year, we hear an uptick in conversations about apps, and cloud, and customer-centricity. And once a year, we wonder why no one is talking about one of the most important criteria of any CRM system—namely, do sales reps want to use it? Or are they just being sales-forced into putting up with a user experience that’s outdated, inflexible, and hard to use?

 

We wanted answers. So this year we decided to show Dreamforce attendees how a beautiful CRM interface really looks and feels—and gauge their reaction. Would we be met with indifference and apathy? Or surprise and joy? Watch what happens when SAP went to the streets of Dreamforce with a video camera, a microphone, and an iPad loaded with SAP Cloud for Sales.

 

 

Find out more about SAP's Customer Engagement solutions here.

 

This video can be found on YouTube directly at this link: http://youtu.be/DCQT0oXp4Mc

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