Today I'm writing this blog post for reiterate the importance of chosse the right component when open an incident, and also on how to make a best search before open it.
SAP is working a lot on provide notes, KBA's and different documentation about our known errors, bugs and frequent customer questions, this is for improve our customer satisfaction and time.
For identify the relevant documentation to your inquiry, it is very important to know how to make the best search. For that the bellow note can help you:
2081285 - How to get best results from an SAP search?
Also, as you might know the component chosen to open your incident determines the expert team that will process your inquiry, and also the result of your document search. A wrong component chosen can cause unnecessary delays until your incident reaches the correct team and the relevant notes and documentation will not be identified.
As an information source on how SAP components may be defined, I'd like to recommend you the following SAP Wiki in which you'll find relevant information on how to define the component of your message and, therefore, obtain a faster response from our Experts.
http://www.sdn.sap.com/irj/scn/weblogs?blog=/pub/wlg/22886
This information is valid to all SAP Support component areas and I suggest you to review it to make sure that you are opening your incidents under the correct expertise area avoiding delays in the resolution of your future issues.
Janaina
