Don’t miss out. SAPPHIRE NOW is coming up very soon and we are excited to share information about the Enterprise Asset Management presence at SAPPHIRE NOW in Orlando, May 14-16.
The world is changing and so do market trends. Changing stakeholder demands (do more with less; descending tolerance for error), work style (aging experts; younger generation works differently - fast, mobile and visual) and interconnectivity (accelerated pace of change; increasing risk unless functional experts share data to collaborate effectively) are forcing companies to drive continuous improvement by reducing risk, improve safety and quality, maximize return on assets and optimizing energy use.
Visit us at SAPPHIRE to learn how to drive Operational Excellence with superior, sustainable asset performance.
What you should not miss at SAPPHIRE NOW:
Visit our discussion table “Increase operational integrity and asset reliability using human, energy, and environmental resources efficiently” in the Industries and Line of Business Campus.
Learn how to speed innovation cycle rates and respond to changing demand with flexible and efficient manufacturing. Discover how to help ensure the operational integrity of plant operations and enhance margins and customer satisfaction through aftermarket services. Hear how Harley-Davidson achieved responsive manufacturing to transform the company. (May 14th, 11:00-11:45am)
Hear how Goldcorp Inc. drives operational excellence by improving asset performance and operational safety through simpler business processes and smarter performance management. Get highlights on benefits that personalized screens can bring to the user experience. (May 14th, 3:00-3:20pm)
Unlock valuable 3D visual data from the confines of engineering, and integrate it with business information from SAP software enterprise-wide. Find out how Waters has enabled smarter design collaboration with customers and established animated 3D instructions for assembly and service processes, making them simpler to follow and faster to complete. (May 14th, 3:30-3:50pm)
Learn how fast-growing manufacturer Pelican Products Inc. uses a closed-loop incident management system to foster a proactive safety culture, preventing losses to people, production, and the environment. Hear how simpler ways of reporting and analyzing incidents combined with fast corrective action can reduce operational risks and improve safety. (May 14th, 4:00-4:20pm)
Visit our Demo Theater Sessions:
Maximize Asset Value Through Smarter Maintenance (May 14th, 1:30-1:50pm)
Increase Productivity with Mobile Asset Management (May 14th, 2:00-2:20pm)
Improve Operational Safety with Innovative Risk Management (May 14th, 3:30-3:50pm)
Preserve the Reliable Operation of Complex Assets with 3D Visualization (May 14th, 4:30-4:50pm)
Visit our Microforum Discussions:
Take Energy and Environmental Management to the Next Level (May 14th, 1:00-1:45pm)
Help Ensure Safe and Reliable Operations with Smarter Risk Management (May 14th, 2:00-2:45pm)
Keep Assets Alive and Working with Predictive Maintenance (May 14th, 3:00-3:45pm)
Reduce Operating Costs Through Smarter Asset Management (May 14th, 4:00-4:45pm)
Build your own SAPPHIRE NOW and ASUG Agenda Builder here.
The entire SAPPHIRE team is excited to meet you in Orlando. We are waiting for you.
Just returning from SAPcentric EAM at Huntington Beach, which was a great event with more than 400 asset managers and maintenance professionals from both business and IT. In the course of this event and on other occasions I’ve often been asked where to find information about SAP’s latest innovations and also continuous improvements. Let me share some great sources of information that Paul Kurchina and I also presented during the Mastering PM at Gold Coast, Australia, as part of the Jumpstart session.
Behind the links there is a lot of further information.
But, you can also click on the Resources tab and download documents for offline reading, like the "Solution in Detail" collaterals that provide you an approx. 30 page overview on the various end-to-end solutions (bundles of the above solution areas). If you are rather looking for a complete overview, read the e-book on EAM. We are also working on a more intuitive visual representation of our portfolio, the so-called Solution Explorer. This is still in beta, but selecting your industry and area of resonsibility you will be able to visit further details on these entities.
For this website you need a user that you can easily create yourself in case you are an SAP customer. Just click Registration at service.sap.com and keep your installation number ready. You can find it in your SAP system looking under System --> Status.
the Solution Browser describes all innovation comparing two different releases for a specific area, so you can e.g. search for everything that happened in EAM between 4.6c and ERP 6.0 EhP 3
and finally, there is also a database of all Business Functions, meaning every new functionality delivered with the Enhancement Packages you can pick and choose from. As you might already know, your company can choose to perform just a "technical upgrade" to the latest EhP and business functions can the be turned on according to your specific needs using SFW5, the "Switch Framework".
Last but not least, SAP even offers a free service, called the Business Function Prediction that provides you with an analysis based on your current use of the system which additional functionality might be beneficial to activate. You can find more details at http://service.sap.com/BFP. Our Value Management professionals can also help you with different other services.
An overview on continuous improvements that we have made available through our Customer Connection Program (our collaboration model with the user groups) can be found right here on SCN. These smaller enhancements can be deployed as notes and are therefore minimal invasive for your current setup. And – as always – the EAM pages on SCN are a good place to look at, if you have additional questions.
Don’t miss out. SAPPHIRE NOW is coming up next week and we are excited to share information about the Enterprise Asset Management presence at SAPPHIRE NOW in Madrid, November 13 – 15.
What you should not miss at SAPPHIRE NOW:
Visit our discussion table “EAM and Sustainability” in the Industries and Lines of BusinessCampus; IL129.
Customer presentation with EDIA S.A. (Empresa de Desenvolvimento e Infra-Estruturas do Alqueva S.A.): Hear how EDIA manages linear assets more efficiently while improving their reliability, maintainability, and safety. Learn how EDIA accomplished this task with linear asset management software from SAP. (Nov 15th, 1:30-1:50pm, Industries and Lines of Business South Theater)
Visit our Test-Drive Area “Gain More Insight Into Your Assets and Supply Chain”: Analyze power outages and energy use, model assets in three dimensions, handle REACH communications, record incidents, and manage work orders. Find out how the latest innovations from SAP can help. (Industries and Lines of Business Campus; IL132)
Visit our Demo Theater Sessions:Increase Visibility of Your Assets and Optimize Maintenance Operations(Nov 13th, 1:30-1:50pm and Nov 15th, 2:30-2:50pm, Industries and Lines of Business Demo Theater South)
Visit our Microforum Sessions (Industries and Lines of Business Microforum IL143):
Make EAM Mobile to Boost Productivity and Safety(Nov 13th, 5:00-5:45pm)
Years ago selecting a mobile device was pretty straight forward: A laptop or tablet, often a ruggedized or even intrinsically safe one, running a Windows32 operating system, or handheld device running a version of Windows Mobile. These devices, intended for professional use are quite expensive, but at the same time offer add-ons such as barcode scanner and RFID readers. Many specialized variations, especially in the handheld space, were and still are available designed and build for certain roles in mind, e.g. for employees in warehouse operations or maintenance technicians working in hazardous locations such as mines or oil refineries.
With the introduction of the iPhone and other smartphones primarily based on the Android operating system the landscape shifted dramatically towards a consumer driven device development cycle. Only since this year certain manufacturers are starting to offer Android based ruggedized devices – tablets and handheld ones. For true i-safe devices Windows Mobile still rules. Apple with the iPhone, iPad and just recently the iPad mini offers a selection for different screen sizes and a price point and user experience that is very attractive, however, trying to buy a class 1 / division 2 iPad is more than a challenge. That doesn’t mean that technicians can’t use consumer grade tablets running on iOS, Android or Windows 8. Companies need to look at use cases and work environments – protecting consumer grade smart phones and tables with appropriate casing maybe sufficient for many roles. Even if these devices break more often it is probably more economically replacing them than buying true ruggedized devices.
A key point with the wave of device choices appearing on the market is the user experience for the technician utilizing tables and phones to e.g. manage work orders and perform operator rounds: The screen layout and workflow need to be independent of the device itself. Today this can be accomplished even without re-writing the same mobile app for each device. This leaves companies in asset intensive industries just with the task to select the right device with the right size, hardware characteristics and accessories needed for the technician. Choices are numerous today and will become more abundant.
In fact, SAPPHIRE Orlando has been a while ago, and we are heading SAPPHIRE Madrid now. But, there are topics that are not a flash in the pan; they will influence they way we are doing business over years. PAS 55 is one of those.
PAS 55 as an asset management framework describes and defines essential key attributes and good practices for the management of physical assets. It was developed by the Institute of Asset Management in the United Kingdom, in collaboration with the British Standards Institution and along with the assistance and valuable input of many other organizations and individuals.
PAS 55 reflects a growing understanding of the importance of asset management as a driver of profitability. It also reveals an understanding of operational
risks and safety issues when asset management is not handled in a holistic manner.
The guidelines were first published in 2004 and then updated in September 2008. They consist of two parts:
Part 1: Specification for the optimized management of physical assets
Part 2: Guidelines for the application of PAS 55-1
So what is the essence of all this? Still today, we see maintenance engineers and technicians, operators, reliability engineers, IH&S people out there in the field, who in many cases work in separation. PAS 55 tells another story. It's about integrating operations, maintenance execution, risk management, worker safety, and financials as a key to a holistic asset management. Moreover, it asks for one unfied responsibility in a company for asset management.
This notion is well-known in the military for decades. There are people telling you that it all starts with the configuration control of a weapon system. From there, you can take decisions about MRO strategies, spare parts, qualification of the technicians, needed infrastructure and tooling, and so on. Even from an asset-centric view you instantaneously see the link to human resources, financials, asset information, and even intangible assets like the safety culture in a company.
Now what is the role of software in this regard? Of course you could do holistic asset management using pen and paper. But, let me give you some examples of the advantages of an integrated software system:
There is one version of the truth everybody can have access to.
Information can flawlessly be integrated between the different lines of business, may it be operations, asset management, financials, HR, or whatever.
In times of an aging workforce you have a chance to bring people's knowledge into the system, so that younger people have a chance to learn.
Collaboration is becoming much more efficient when being founded on the same knowledge base.
You can document all your activities around asset management in a way that you will not face any challenges with an audit.
You can drive efficiency gains by benchmarking and solid analysis of asset behaviour.
Finally, you can turn data into information into actionable and decisive knowledge.
Obviously, this does not come along with the information system itself. Let's be clear that proper asset management first of all requires a management system and then support by information technology. But, establishing the right software support today is crucial for making good asset management happen. If you like to read more about PAS 55, please have a look into the white paper that you can find on http://www.sap.com/eam.
Talking about HANA today… My assumption was that the combination of technical and business data about assets within in-memory databases will change the way we are doing asset management. Why is this?
Measuring, analyzing and controlling the performance of assets are some of the most basic steps to optimally manage the assets across their life cycle. In this context, maintenance planning and execution as well as shop floor systems collect myriads of data while assets are in service. Unfortunately, as of now this data resides in a heterogeneous landscape of disconnected systems (like operations management, SCADA, process controllers, instrumentation systems, production planning and shop floor management, quality and laboratory management, operational safety and risk management, just to name a few) that are owned and managed by various departments without any integration. Most of these systems have evolved over time and provide different levels of maturity and accuracy. Out of all these reasons, it is very difficult - if not impossible - to derive decisive knowledge.
Adding to this challenge, assets themselves are getting smarter and smarter, designed with built-in algorithms that predict their health and behavior. With large investments flowing into this area the expectations of the operators have increased dramatically, and they expect that an asset management system should provide a solution that can be used to prepare asset management strategies and programs on a continuous basis. Consequently, systems should help in achieving the best possible ways to non-intrusively inspect and maintain assets at a point in time that minimizes disruption and unplanned outages during asset operations.
This said, what is the benefit of HANA in this context?
Leveraging the low cost of main memory, new data processing capabilities, and fast access to data in a column-oriented store, analytical applications can process a huge amount of data online. In other words, data from various sources can be put into a HANA database. Thus, like first with Business Warehouse Accelerator having info cubes in memory, you can now have all data of interest stored for fast access and evaluation at a speed never imagined before. You can check out what this means having a look at production loss analysis on YouTube.
Combining the HANA DB with traditional applications like SAP ERP will even bring us to new horizons when performing ad-hoc analysis.
Collecting all data that is needed for applying predictive algorithms can now be done with HANA and various scenarios can be evaluated at unprecedented speed. Things that may have looked stochastic before, may now become explicable. For example, influencing factors like the qualification of the employees, scheduling and capacity of the respective work center, safety measures, and others can be taken into regard when looking for failure patterns. Moreover, when prioritizing maintenance work, boundary conditions like financial impact, history of similar assets, risk levels can be taken into account when deciding on the next appropriate time for inspection or maintenance. In essence, HANA is not meant to be replacing data historians collecting technical data, but to combine technical raw and aggregated data with business information, allowing an asset manager or maintenance planner taking the right decision.
The team is currently working on concepts and applications for bringing this into reality.
As promised I would like to go into more detail about visualization. There are a lot of people agreeing that a picture tells us more than a thousand words. We started on this journey already when delivering the Maintenance Worker role with EhP 5 in 2010, based on the NetWeaver Business Client or the portal, as a one-stop-shop for information technicians need at work. By then, it was possible to embed animated repair instructions, leveraging Right Hemisphere's technology, into the job card. In the meantime, we could also demonstrate how easy it is to show additional analytics information, directly linked to the asset view, or, how to embed manufacturer information into the same plane (see SAP note 1636398, picture below shows data from Endress + Hauser). Goal is to make all information, that is needed for completing a job, available in one place. We also discovered that there had to be a more out-of-the-box integration of maps, hence delivering ESRI technology allowing for this with SP03 of EhP 6.
Ultimately, the vision is that maintenance people can see their assets on a map, manipulate respective data already there, or drill down to the plant or site environment, having a closer look, and finally looking at details of the respective equipment or component. Visual Enterprise at this end can become an alternative UI and not a separate application. Respective projects are under development.
What are other use cases that you could imagine? A change request for an equipment master record directly launched from the 3D object? Automated safety instructions for a worker entering a certain part of the plant on his mobile?
Continuing this blog with some reflections on user experience...
For both fixed and mobile use cases, SAP provides a dedicated user experience differentiating between the expert and the casual user. But, let's face it, the user interface of a maintenance worker will predominantly be mobile in the future. Hence there is a special focus on mobile applications when talking about Enterprise Asset Management.
SAPGUI is now out there since quite some years, being continuously improved, still some people like it, others don't. Expert users still need a rich user experience, think about a maintenance planner sitting in front of a 24" screen, overviewing all maintenance orders and resource availability. Occasional users like maintenance workers need a different sort of experience, more intuitive and not requiring a huge training effort. Having announced mainstream maintenance for the Business Suite 7 being prolonged until end of 2020, SAP's strategy for user experience aims on balancing between longevity and innovation, providing user experience for the expert as well as for the casual user.
So, while keeping very powerful SAPGUI capabilities for the expert users, SAP delivered a completely new user interface for the maintenance worker with ERP 6.0 Enhancement Package 5. This has been further enhanced with EhP 6 last year. It can be deployed via portal roles or the NetWeaver Business Client. Already embedded into this technology are animated 3D visuals that can be deployed leveraging Adobe Interactive Forms and Right Hemisphere technology.
At SAPPHIRE, I was very excited getting to see the newest outcomes from Right Hemisphere, being part of SAP in the meantime. The Visual Enterprise Author can accommodate nearly all types of engineering formats and convert CAD data into models that can be complemented by other information and being displayed in a business application type of environment. Let's imagine how tremendously this will improve the accuracy of information when working with asset data.
On SAP's roadmap - enabling for all aspects of a visual enterprise - we have use cases for visual repair instructions, selection of spare parts directly from a 3D model of the asset, and more. At Orlando, we could already have a look at a prototype iPad version of the Visual Enterprise Viewer which we aim on integrating into our mobile solution offering.
Talking mobility, we could also publish an important announcement that we were going to acquire a company called Syclo, already our partner for mobile applications in Enterprise Asset Management. When SAP's Mobile Asset Management was put to maintenance mode in 1999, the space was then open to partner offerings. A very successful partnership with Syclo developed, marketing their offering as Endorsed Business Solutions, adhering to SAP's product standards. The acquisition of Sybase in 2010 then marked a game changer for mobility in SAP, clearly demonstrating how strategic this area is to us. Since this specifically holds true regarding Enterprise Asset Management, the acquisition of our partner Syclo was a next logical step. The SMART Work Manager by Syclo and other products are on the SAP price list in the meantime, combining the rich features and functionality both companies can offer today. Time to embark on this journey is now, if not already started. Many companies have already proven the efficiency boost of bringing the information to the workplace without time lag and in the most suitable form. Our customers can also expect a roadmap on further enhancements being published soon.
Additionally, SAP is constantly enhancing the usability of its solutions in the backend as well. This is mainly done based on an initiative called Customer Connection, leveraging the wealth of experience in our user base and using our relationship with user groups, like ASUG, DSAG, VNSG, SAUG, AFSUG, and others. SAPPHIRE Orlando has been another possibility to strengthen our relationship with ASUG's Enterprise Asset Management Community, specifically the Special Interest Group (SIG) on Plant Maintenance. We presented and discussed recent improvements being delivered within a second cycle of Customer Connection for EAM.
User Groups are leveraging the SAP Idea Place for rating and prioritizing new proposals for continuous improvement. For getting to know more about it, you may also visit the SAP Improvement Finder containing more details about recent enhancements. For an overall view on new features and business functions you will find a comprehensive overview on information sources visiting the Service Marketplace. For your convenience, you can also find a document summarizing the improvements here.
Now that SAPPHIRE 2012 Orlando is over it might be time for some reflections about what we have experienced there, what was interesting from an EAM point of view, and how we can learn from this. Many of you might have been impressed by the great variety of solutions being presented there and all the technology innovations like mobile, analytics, in-memory, and so on, that were shown. Additionally, a lot of customers were showcasing their experiences with SAP solutions and implementation projects.
This said, what does it mean for EAM?
One of my experiences was that there is no need that implementation projects take forever. If you would like to check out how American Eurocopter (AEC) completed their project faster and below the expected budget, going live in less than 60 days, visit the 20 minute replay. You will find a very good presentation by Doug Hamilton how AEC got rid of BOSS programs (“big old spreadsheets”) and how critical it is to get the senior management buy-in and support for taking critical decisions.
So, what were my other lessons learned from SAPPHIRE this year? Let me put a few topics and hypotheses in front of you that may explain this further:
UX: The user interface of the maintenance worker will predominantly be mobile in the future. SAP provides a dedicated user experience differentiating between the expert and the casual user.
Visualization: Realizing the Visual Enterprise by providing 3D manufacturing and engineering data is key to efficiency, data accuracy, and reduced risk.
HANA: The combination of technical and business data about assets within in-memory databases will change the way we are doing asset management.
PAS55: Integration of operations, maintenance execution, risk management, worker safety, and financials is key to a holistic asset management.
Cloud: Cloud-based applications will allow for collaboration alongside the inter-company asset management value chain.
In the following days and weeks I will go into more detail concerning these statements, trying to provide you with my insights from presentations and discussions during SAPPHIRE, happy to discuss and share thoughts with you. Please find the next blog here.