In SAP Plant Maintenance implementations, often there is a need of the client to suggest KPIs/Metrics which could help them to gauge the performance of their maintenance team/assets. Many of the times client is already having some metrics/KPIs to gauge the performance but those are loosely defined; in many other times there are no well-defined KPIs identified.
This document will provide a list of KPIs that could be suggested to clients to monitor the performance of their maintenance team or company’s assets. Note that to calculate some of these KPIs custom reports/dashboards may need to be developed.
First of all let me explain the difference between a KPI and a metric. Many times both these terms get mixed and the client gets confused. A metric wrt Plant Maintenance is a number or a percentage which defines how maintenance team/assets are performing as compared to company objectives. A KPI is also a metric i.e. KPI is also a number or a percentage but KPI is a metric which has the power to provide to the management some recommendations to improve performance/reduce costs. So all KPIs are metrics but all metrics are not KPIs.
Let’s define some KPIs for Plant Maintenance. In order to make this more structured, let’s start with the basic steps in a typical maintenance scenario:
Problem Identification> Order Planning> Scheduling>Completion> Root Cause Analysis
We will define KPIs in all these areas one by one:
KPIs in Problem Identification:
KPIs in Order Planning:
KPIs in Order Scheduling:
KPIs in Order Completion:
KPIs in root cause analysis:
Apart from these there are multiple queries/metrics that could be used to get a large number of metrics. Refer link below:
As a good consultant, we should filter out the metrics and recommend only few critical KPIs so that the company is not overloaded with tons of data and metrics and is able to make critical business decisions using a handful of KPIs.
Thanks,
Tajinder
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