On The Road to EHP6
Implementing an SAP Enhancement pack across a typical ECC6 landscape compares better to a journey than an event. Some trips are like a pleasant drive in the country, other trips become a replay of the movie Duel… 1
Tweet:
Day 1 Upgrade of ECC6 sandbox to EHP6 + nZDM starts now. #sapadmin — Kevin Grove (@kgrovetx) June 12, 2012
Looking back, that tweet looks more appropriate for a young “fresher”. It was instead from a somewhat grizzled veteran who should have known better.
If you expect this blog to be a step-wise how-to guide – you are in the wrong place. The Service Marketplace: https://service.sap.com/erp-ehp-inst has all the documentation you could ever want.
There are many vendors providing add-on products for SAP ECC systems. Many of these products are completely unaffected by an Enhancement Pack upgrade. If an add-on appears as a system component (check table CVERS to be sure), issues can effect your upgrade. SAPnotes 1262124, 1117309 and 1226284 list many vendors who provide keys to allow you to “ignore” the add-on during the upgrade. If one of your add-ins is not there contact your vendor BEFORE you begin your installation. If you encounter issues with SUM stopping due to issues with your add-in:
For SAP enhancement packs and compatibility with third-party add-ons, the answer is always 1324910. The short translation: SAP will not provide any support. You must contact the vendor for resolution. If your maintenance contract with your vendor is up-to-date, the proper workaround for the upgrade conflict should be readily available. In our situation, the add-on has not been used in around 4 years and maintenance was dropped 2 years ago (after our EHP4 upgrade). The message with SAP support was opened on June 14. To date SAP support has been insistent that it is not an SAP problem. However after my incessant questions regarding options and clarification of error messages, SAP support responded with this information:
07-12-2012 - 09:19:39 CST - Reply by SAP
Hello Kevin,
It's required the vendors to provide you the "Deletion CD". However, currently it's not possible for the vendors to provide an "Deletion CD" to delete the add-on. Again please contact the vendor to get the appropriate key for you to continue the upgrade.
So after 1 month of back and forth with support, is it actually an SAP problem? How can a vendor provide a deletion CD if SAP has not enabled it?
SHOUT-OUT -- I would like to recognize some SAP support folks. First via Twitter: @SAPSupportCE – particularly Patricia, was helpful in getting the message unstuck after 5 days in the status “Message Sent to SAP”. Also, the SAP CIC phone support team has also been helpful on several occasions in getting the support people to respond to my questions.
We are now examining various “manual” options for getting around this problem – without compromising the future supportability of our systems. A few final thoughts:
SAP is on a roll currently. Record breaking Q2 financial results, lots of shiny new products: HANA, Cloud deliveries, SuccessFactors, Ariba, mobility and more. All of this new technology is amazing, transformative and may lead major IT transformations to come. But back here on earth, the vast majority of SAP customers are still using the boring old stuff. We are running systems that bear the scars of numerous upgrades, support packs and customizations. These boring old systems are the ones that are running the business of the companies that are SAP’s customers. At times, one wonders if SAP has not become a little too focused on the shiny new stuff and forgotten those of us still working on with the legacy, tried and true, systems.
UPDATE: To restart the upgrade process, a Kobayashi Maru solution was implemented in our sandbox system. I hope that this is not the ultimate solution
1 Duel is a classic thriller movie: http://www.youtube.com/watch?v=5MtAMc4i8OA starring Dennis Weaver, directed by some kid named Steven Spielberg.
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