Most customers using SAP HCM outsource some of their business or technical processes. We thought this was a very important topic and new SAP Mentor Luke Marson, Steve Bogner, Sven Ringling and myself got together to talk about it in depth.
1:45 – Types of HCM Outsourcing and examples we have seen
5:25 – Outsourcing and Talent Management
7:35 – US Outsourcing with Payroll and BPO insights
9:00 – Change orders and hidden costs
11:00 – Examples of when outsourcing can be value added for organizations
12:15 – Is cost the real driver when companies outsource all of HR
15:55 – Inexperienced consultants due to outsourcing business model and risks to customers and SAP. Check out this recent NY times article Indian Company Under Scrutiny Over U.S. Visas
18:50 – Risk of customers losing internal talent after outsourcing
20:35 – How customers can make outsourcing work for them
25:00 – Why customers need a strong internal team, governance and service level agreements
29:55 – Trends in Outsourcing in Talent Management and SuccessFactors
31:10 – Outsourcing versus Software as a Service (SaaS)
35:00 – Outsourcing a specific HR business process and integration with SAP
Outsourcing is a very important topic and it is crucial that SAP customers understand what they are getting into and have a clear understanding of the reasons and business benefits they are trying to achieve.