Recently, SuccessFactors, an SAP company, was honored to have our intelligent services named among a distinguished list of "Awesome New Technologies for HR” by the HR Technology conference and its 8,500 attendees and hundreds of vendors in Las Vegas. Not only was this a great opportunity for SuccessFactors to show off our latest HR innovation, but we also gave a glimpse into how the future of work is being redefined.
Every year, HR Technology chooses innovative products from startups and established players that understand the needs of HR leaders and practitioners. This is why so many people flock to this event – the organization knows where HR is heading and realizes the potential of technology to drive that change.
Whether you go to this annual event or not, everyone knows that organizational change of any kind can present some interesting challenges. Very rarely does the structure of any business stay stable for a long period of time. Reassignments, promotions, resignations, new hires, retirement, medical leave, and other HR-related scenarios can wreak havoc. Every vacant seat creates a ripple effect across the organization – and sometimes leaves a gaping hole in a process or two.
From simple HR transactions to machine learning of operations and processes
Everything an employee touches in his or her previous role needs to reflect a status change, even if that person is on temporary leave. Ideally, when someone is promoted, for example, a series of updates are automatically triggered across all organizational relationships, including work reassignments, workflow and process adjustments, and even corporate learning and support. This makes sure that employee is as successful as possible.
Often, these updates are made from scratch and manually, leaving room for costly errors, wasteful spending of HR time and budget, and operational disruption. This is why we created intelligent services.
The technology logically consolidates everything a business user needs to respond to organizational change and simplifies the user experience for managers and employees alike. Not only does it improve the HR experience, but intelligent services also enhances the work experience. Take customer-service teams, for example. This business area is known for churn rates as high as 27%. By capturing agents’ experience, workload, and accounts, the service organization can build on that information to enhance development plans and determine how to best reassign accounts as needed.
I
ntelligent services that go beyond HR transactions and update systems that support finance, operations, marketing, sales, service, and other lines of business help create a culture of empowered employees. Empowered to make better use of their time. Empowered to stay productive. Empowered to service the customer to the best of their abilities while complying with corporate policies.
Expect more updates to intelligent services in each quarterly product release to come. In the meantime, take a look at how intelligent services can transform HR. See the demo given at this year’s HR Technology conference here.
