In this short video, Venkat Paruchuri of Dr. Pepper Snapple Group shares his experiences from SAPPHIRE NOW Orlando, and chats with Roberto Omiccioli of Westernacher & Partners Consulting. Partnership was a key theme in Venkat’s conversation: he admiringly states how Westernacher “came to our rescue” and added that his partnership with SAP is strong as well.

SAP Enterprise Warehouse Management (EWM) remains a top priority for Dr. Pepper, so Venkat was particularly keen to gain more insights at the event. “One thing that stuck me was the supply chain aspect of HANA. It’s more forward-looking versus backward-looking," he said, especially with regard to how reports are structured. "HANA for the first time gives the capability to look forward.”

Whether you’re a customer implementing EWM or another of SAP’s myriad solutions, we certainly hope you’ll watch this video and feel like you just might be a pepper too!

(*Apologies to friends outside of North America and all Millennials, for whom this reference to a fondly recalled Dr. Pepper television commercial will be lost )

It was a hectic SAPPHIRE NOW event in Orlando last week! In this series of posts, I’d like to give you a flavor of what it’s like to attend the event from an analytics point of view -- and I’ve included links to some of the great analytics content that came out of the show.  Here’s part one: the run up to the show…

I was a “social media ambassador” for analytics for the conference – my job was to keep track of everything about business intelligence, analytics, and big data at the event. After entertaining myself with my introductory animated gif above, I prepared a pre-show reading list of the useful blogs and links.

I set about preparing my SAPPHIRE NOW survival gear – mostly lots of camera gear and electronics but also a dose of “HANA HANA HANA!”…

Unfortunately, just before I was due to leave, I managed smash the screen of my iPhone screen – no phone, email or instagram during the show? Gulp…  Luckily, I managed to find a place that offered an (expensively) same-day screen replacement service, and I was back in action (phone shown here with an appropriate “cloud” reflection):

On the Friday before the conference, SAP announced the new SAP Lumira Cloud product, which had me busy explaining the renaming of SAP Visual Intelligence.

Early on Monday morning, I started the 15+ hours of travel it took to get to Orlando – hey! what’s that view from my airline window?!

I arrived and had time for a quick shower before heading off to the Human Face of Big Data networking evening event sponsored by Intel.

The inimitable Steve Lucas (now in charge of both big data and analytics at SAP) opened up the evening with some personal thoughts on how big data affects his life as a type 1 diabetic.

And author Rick Smolen gave some great examples of how big data will affect all of our lives in the future.

And Intel were on hand to explain their vision and the SAP partnership around Intel’s Hadoop distribution. Lucky attendees walked away with a signed copy of Rick’s book, which is suitably… big! I strongly recommend it for anybody who wants to get a feel for what is becoming possible with analytics (or get the iPad app: it’s a selection of the better stories, and it’s much cheaper and easier to lift!)

Here’s a Vine recording of some of the pages:

In between networking and catching up with old friends, I had the opportunity to interview several attendees on camera to get their thoughts on what big data means to them (video in preparation!):

Then it was time to head back to the hotel through the walkways that snake around the conference center and the closest hotels:

…and that was the end of Day 0! More soon.

Time really flies. A week has almost flown by since SAPPHIRE 2013 began a week ago. Here are some of my after thoughts about the events (these are just my thoughts and they don't represent the view of SAP) ......

1.     Had a great Q&A session while supporting Connie and Joyce for their TM Presentation at the ASUG Meeting on Day 2. I didn't know that there were so many companies who were really interested to know more about TM (even though some of them are not from the Mill Products and Mining Industry)

2.     After making so many presentations in my life, I'm still a little nervous when it comes to making presentations. This was really evident during the microforum when I was asked to give an overview of TM. Somehow, I just rattled away without pausing when I'm nervous and all those stuff that I really wanted to talk about either became a little incoherent at the beginning. But after a few minutes and feeling more composed, things just flowed. And watching other more experienced speakers talk about their solutions was also "enlightening"

3.     I needed more practices in giving Demo. Somehow, I managed to get the devil (i.e. the Demo) the work even though I had been pre-warned by my colleagues that the wi-fi reception isn't good and that connectivity to the Cloud Demo system might be an issue. Somehow that wasn't an issue ..... the issue I faced was having the fill up the deadtime when the Demo system is trying to calculate or processing certain data. I saw Mary Kilgo's Demo on "Driving Operational Excellence through  Environmental and Sustainability Performance" and it flows so well that she has inspired me to think about ways to make my Demo flow with minimal "dead time" - as if I was explaining the Demo to a friend!

And on a lighter note:

4.      Somehow I think the lunch at the ASUG Meeting tastes better than that at SAPPHIRE

5.     Great to get so many freebies in SAPPHIRE (not to mention the free beers and the popcorn. Hitachi Consulting was even giving out free spring rolls, fried dumplings and some really cute Japanese looking dolls)

Check out this video from Todd Idler, SAP SME Product Marketer, about SAP Business All-in-One Rapid Deployment Solution:

For more info about the SAP Business All-in-One Rapid Deployment Solution, check out this overview video:

At SAPPHIRENOW Orlando 2013, the NA SAP Rapid Deployment Solutions Team hosted onsite Partner Qualifications for SAP Rapid Deployment Solutions in the SAP RDS Lounge. While our standard qualification process for SAP Rapid Deployment Solutions is typically performed over several weeks, our partners, working in close collaboration with their assigned Partner Service Advisor (PSA) and Partner Account Managers (PAMs), were able to complete all of the prep work necessary to finish the last step onsite.

(Take a look at the standard process on the Partner Portal)

Below is a recap of the partner qualifications at SAPPHIRENOW Orlando 2013, by the numbers:

• 32 partners participated, resulting in 57 partner implementation services qualifications for SAP Rapid Deployment Solution
• 41 SAP-led and 16 partner-led/built rapid-deployment solutions qualified by North America SAP RDS Sales, SAP Solution Center, and SAP Partner Service Delivery
• 100%+ partner participation. Not only did all committed partners participate, we were able to add to the schedule based on work already done towards qualification

Given the positive feedback we received from partners, we’ll evaluate other venues for additional onsite qualifications. However, if you are a partner and do not wish to wait, then click here to begin the qualification process today!

iTelligence:

Akili:

Rolta:

HP:

To read more about SAP Rapid Deployment Solutions at SAPPHIRENOW Orlando 2013, check out these blogs here.

To read more about SAP Partners, click here.

Follow SAP Rapid Deployment Solutions on Twitter: @SAPRDS

At SAPPHIRE NOW and ASUG 2013,  Mantis Technology Group CEO Doug Turner and Senior Consultant Jim Egan gave a presentation explaining how they provide their customers with sophisticated, customizable “voice of the customer” solutions, based on SAP’s powerful text analysis technology.

Their product, Mantis Pulse Analytics, uses a combination of SAP BusinessObjects technologies to gather information from social feeds, analyze sentiment, and combine it with other corporate metrics to make the data actionable.

Voice of the Customer Analysis

There are lots of different sentiment analysis tools on the market, but many of them provide only shallow classification based on the presence of words like “bad” or “good” in a tweet.

Others, like SAP Social Media Analytics by Netbase, are very powerful and easy to use, but are not primarily designed to flexibly combine information from both internal and external data sources. Mantis uses SAP’s text analysis functionality to combine sentiment data with other information from the web, or from internal systems, to help make the data more actionable.

Originally acquired from a company called Inxight, SAP’s out-of-the box “entity extraction” technology breaks documents down into sentences, then phrases, then concepts, and then sentiment analysis is applied to these concepts.

Here’s an example analysis on customer survey data from a cruise ship company:

Different social sources present a spectrum of different opportunities. Emoticon and acronym-filled teenage tweets may produce little useful sentiment information for a brand, while Facebook posts or entries on a customer feedback page are more likely to provide useful information, and a full customer survey (“please tell us what else we can do…)” will likely result in highly qualified, very clean information. Individual tweets can be processed very quickly, while entire documents naturally take much longer.

Using Sentiment Data to Improve Business

The number one questions Mantis is asked is “what do I do with sentiment data?” — and the answer, of course, depends on the organization. It could be improving brand loyalty, customer service perception, or increase sales – the goal is to improve the metrics organizations currently use and take better advantage of information that is currently being ignored.

Customers are now starting to expect the same level of response from a tweet or a post to a Facebook page as a call to your customer service center. If the tweet is ignored, it’s like not picking up the call, with negative consequences to your brand image. The good news is that the most important signals are likely to be the clearest. If, as a consumer, I decide to purposely leverage social media to get the attention of a brand, then I’m likely to use direct, easily understood language.

Once the relevant information has been processed, it can be presented to customer service representatives in priority order:

The Mantis Pulse Analytics system lets users reply directly on social media, or integrate it into existing email-based service ticket systems:

Over time, analysis has become more sophisticated and customized to individual needs. Data is collected from more channels including custom sources such as web surveys and information about particularly influential social media users. Existing CRM customer records can be expanded to include social media profile information.

Time-based correlation analysis allows the comparison of sentiment with things like sales promotions. This helps make the information more actionable. The example below shows sentiment combined with Google Analytics web metrics to show the correlation and success of a marketing campaign by different social channels.

Other examples of Mantis Pulse reporting:

The Challenges of Sentiment Analysis

Examples of problems and issues encountered by Mantis (if you’re interested in the subject, you should read articles by Seth Grimes of Alta Plana, and see presentations from the Sentiment Analysis Symposium he organizes each year)

• If somebody says “I hated the install of the new version, but loved the new features,” the sentiments don’t cancel each other out, but have to be separated and ranked separately for the top positive and negative lists.
• A long list of problems followed by a single “resolved” may badly underestimate the real sentiment
• A consumer might wax poetically and enthusiastically about chocolate in general for five sentences, but then say “but I hate M&Ms” in two different ways. In this case, it would probably be more useful to calculate the ratio of positive to negative sentiment as 1 to 1 rather than 5 to 2.
• Many words can be interpreted as either a verb or a noun, and quality will be negatively effected by poor sentence structure, punctuation, or run-on sentences that combine several different unrelated concepts.
• Not all clear brand sentiment is very actionable. For example, one of Mantis’ customers had predictable spikes of drunken “I love Bud beer!” tweets on Friday and Saturday nights.
• The band “Big Bad Voodoo Daddy” generated negative sentiment, as did the tag line of a clothing campaign “dress irresponsibly”, so those are “tokenized” to take them out of the equation. In addition, specific fields and language  may be required for certain industries – a cruise ship is interested in recording the name of a ship, the cabin number, etc.
• Phrases had to be added that weren’t recognized such as “abend” (from “abnormal end” or crash)
• Some expletives have to be classed as positive sentiment, in phrases such as “just bought a guitar, it’s f****g awesome”
• Call centers exist in order to deal with problems, so rather than just classifying “problem” as negative, it’s important to distinguish between phrases such as “you solved my problem” and “I have a new problem.”

Mantis found that tuning the system for different customer meant adding specific custom dictionaries to the system. Rather than modifying the underlying text analysis “CGUL” files – which are the same for all the Mantis Pulse Analytics customers, and can generate unwanted side effects, since rules are based on other rules — Mantis used SAP Data Services to make appropriate upfront changes to the data.

In general, it’s important to realize that sentiment analysis can never be an exact science, given the complexity of human language – and much language is fundamentally ambiguous, with different people classifying sentiment in different ways. Manual evaluation of data samples by Mantis and their customers indicates an accuracy rate of around 80% compared to human interpretation of sentiment.

In particular, humans have the benefit of a greater amount of “context knowledge” that can be discerned just from the text itself  – which means there will always be false positives and negatives. This means that the results are much, much better than ignoring the data entirely, and can be used in aggregate to detect important trends, but have to be used with caution when deciding, for example, whether a customer service representative should keep his or her job.

The Underlying Technology

Mantis Pulse Analytics has existed for several years, in both on-premise and Amazon-cloud-based versions. Custom tools are used to collect the data, using standard social APIs and code to crawl specialized forms and blogs. Once the data is collected, it was put into a MySQL holding area, then the sentiment was extracted using SAP BusinessObjects Data Services Text Data Processing to create a data mart, with reporting using SAP BusinessObjects.

Mantis Pulse Analytics was rumored one of the largest BusinessObjects text analytics installations ever, with a Text Analytics Farm of 20-25 concurrent versions of the text analytics engine.

Customers wanted ever-more powerful analysis, ever faster, and Mantis turned to SAP HANA One running in the Amazon cloud, which now provides the same text analysis engines, but built directly into the platform, and processed in-memory.  The result is much faster, with fewer moving parts.

The data is collected directly in a SAP HANA table, and a full text index created, without any need for rollups or aggregate tables. Reporting is unchanged – except that sentiment analysis against million of documents now running in seconds.

Currently, all customer data is processed using the same configuration – in the future, the company may move to using multiple tables, each with their own customizable table index.

The SAP HANA-based solution currently provides a little less visibility into the text processing process than the previous solution, but this is more than made up for by the dramatic advantages when it comes to the reporting and analysis – “It’s coming to the state where the processing is at the speed of thought” says Doug Turner. “Our customers are trying to get to the point where they can respond to a tweet before a customer leaves a store”

If you’d like to know more about the Mantis Pulse Analytics solution, you can follow @mantispulse on twitter, or visit the web site.

There’s also a version of the solution designed specifically for sports organizations called Mantis Pulse Athletics, designed to “monitor, measure, and visualize social media and to reduce the risk of regulatory and organizational compliance issues”

I caught up with Diego Dzodan, President of SAP Brazil, on the last day of SAPPHIRE NOW. He was very satisfied after three solid days of customer meetings and interaction with peers. In fact the night before we met, Latin American had hosted its SAPPHIRE party at the Hard Rock Cafe. "Lots of people and they are very noisy," says Diego with a smile.

"We go home with tremendously positive feedback from customers about the impact SAP HANA is having globally," he tells me. "The other area every single customer comments on  is how huge this event is," he continues. "They can see the size and relevance of SAP in the magnitude of this event."

With growth in software sales of 56% in the first quarter of 2013, and some of the biggest names in the oil, mining and banking industries on the customer list, SAP Brazil is poised to win. Factor in Brazil's hosting of the World Cup in 2014 and the Olympic Games in 2016, and the trifecta is complete. "57% of the Brazilian GDP runs on our platform," says Diego.

The World Cup and Olympic Games are impacting business significantly with the construction of stadiums and roads and investment in public transportation and security. Diego describes how the municipality of Rio de Janeiro has invested in a "control room" for street survelliance to combat crime in the city's streets. "They use one of our tools - Business Intelligence - to monitor criminal activity," he explains. "In one year, the number of cars stolen dropped by 17%." Moreover, the customer has been disclosing the use of SAP very publicly. "It turns a city into a safer place," says Diego.

A passionate runner, Diego organized a marathan last year during the SAP Month of Service in October. Seven hundred people took part, including 200 employees. Currently Diego is training for the Chicago marathan. And when he is not focused on business in Brazil or running, the father of three girls focuses on them. "I love being busy with my daughters," he says.

Diego Dzodan in a marathan he organized for SAP's Month of Service, October 2012

With SAP Co-CEO Bill McDermott (left).

Above: Giving SAP Co-CEO Jim Hagemann Snabe an office tour.

Below: With Eric Duffaut (left), President, SAP Ecosystem & Channels, and Werner Brandt (center), Executive Board member and CFO.

Celebrating with the team after a successful marathon.

Time flies - SAPPHIRENOW is already past us and as everyone is heading home from the annual pilgrimage to Orlando I find myself in my hotel room digesting all the news we've heard the last couple of days. There were plenty of announcements big and small again, yet the one topic that I've been thinking about lately has been the SAP HANA Enterprise Cloud (HEC). For various reasons this caused a lot of interest (which is good) and confusion (which is not so good) within the ecosystem/industry. Given the importance of this topic and the fact that I'm very passionate about it I would like to weigh in and do my little part in helping to make you understand of what the "HEC(K) is going on" - and how it all fits together.

One word upfront: please note that all of what is to follow is my personal point of view and must not be mistaken as any official statement by SAP. I rather summarize and build up on some great blogs by SAP Executives and well-respected analysts and bloggers alike and weave them together. As such, I strongly recommend to everyone to read the referenced articles, blogs and twitter conversations themselves in order to get the complete picture. If my own reasoning should be off (your judgment!) than at least the collection of references provided may help people to quickly come to their own conclusions...

So, what is the SAP HANA Enterprise Cloud? How does it relate to the SAP HANA Cloud Platform? Is the term Cloud justified? Is it IaaS, PaaS or SaaS? What's the impact for customers and partners? For developers? These are the sorts of questions I would like to address.

Let's start by getting a common understanding of what the SAP HANA Enterprise Cloud is. As HANA is Vishal's "little girl" it's only fair to let him be the first to raise his voice and talk about the fusion of HANA + Cloud:

"With the SAP HANA Enterprise Cloud [...] we are simplifying customers' experience and expanding their choice in how they want to adopt SAP HANA, now bringing it to a massive scale for enterprise mission critical applications – and we are doing this without disruption through the cloud."  - Vishal Sikka [Ref]

For me this paragraph of his blog summarizes all there is to know to get the discussion started into the right direction. It's all about:

• simplifying the customers' experience (simplicity)
• expanding their choice (openness)
• massive scale (scalability)
• without disruption (faster innovation cycles)

These four principals are the motivation for and the foundation of the SAP HANA Enterprise Cloud itself and as well the underlying platform (SAP HANA Cloud Platform). Before we dig deeper, let's have a closer look at what HEC is offering. The high-level (!!!) marchitecture diagram looks like this: 

Aiaz Kazi describes the SAP HANA Enterprise Cloud offering as follows:

"SAP HANA Enterprise Cloud is a cloud based managed service offering for SAP customers and partners to deploy their HANA applications on a modern peta-scale cloud. By running mission-critical SAP® ERP, SAP® CRM and SAP NetWeaver® Business Warehouse applications in a managed cloud service model ,SAP aims to enable organizations to realize faster time-to-value coupled with lower total cost of ownership. SAP HANA Enterprise Cloud also supports custom HANA applications, including non-SAP centric ones." - Aiaz Kazi [Ref]

In a nutshell, the value proposition is to provide our customers with an additional deployment option enabling them to run the SAP Business Suite, BW and other HANA-based applications in the cloud. In my own understanding this deployment option is best described as providing a Software as a Service (SaaS) offering, yet others may interpret it differently and call it little more than hosting. One common argument being the licensing model associated with the offering (Bring your own license - BYOL.)

Finalizing questions for SAP executives at #SAPPHIRENOW on HANA Enterprise Cloud ; my take is still it sounds more like hosting then cloud

— Harald Reiter,PMP (@hreiter) May 12, 2013

Simplicity

Whatever your stance on this matter, the underlying motivation adheres to the value proposition of SaaS, which is to allow customers to focus on other things than managing and operating their core business systems. In today's fast-pace world companies are well advised to focus on driving innovation that sets them apart from the competition. Managing and running their core processes while keeping them constantly up-to-date is something that many would be willing to have a trusted partner (such as SAP) do for them.

The Licensing debate

"The announced HANA Enterprise Cloud follows the “Bring Your Own License” paradigm. While this is great for customers that already have a HANA license and would like to relocate it into the cloud, it is useless for customers that might have largely fluctuating data volumes or user numbers and might specifically use a cloud because of its elastic business model." - Stefan Ried [Ref]

While I understand that pay-as-you-go is considered an important aspect of cloud computing I wouldn't go so far to make the (current) lack of this option a legitimate reason to state that HEC is not a true cloud offering! Looking at the current ecosystem and the nature of the Business Suite systems of our existing customer base it make sense to start off with a business model that is closer to what the business is used to, because it eases the transition and onboarding. It would surprise me if there wouldn't be some smart minds at SAP working on some alternative pricing models right now to complement the current offering. Plus, the vision and value proposition of HEC is far greater than just "hosting" the traditional SAP applications in the cloud, there's also a Platform as a Service (PaaS) component to it!

SAP HANA Cloud Platform

The close observers of SAP's cloud activities know that SAP is offering an open-standards based PaaS solution since fall last year launched as "SAP NetWeaver Cloud" (internally known as NEO). A very common question I've heard frequently these days has been whether or not SAP HANA Cloud Platform (HCP) is NEO.

Yes it is! SAP HANA Cloud Platform is NEO - our New Enterprise Offering in regards to PaaS. 

OK, jokes aside. The best way to look at it is that NEO has been integrated into the broader SAP HANA Cloud Platform plus a whole lot more. Björn Goerke wrote a great summary blog post about it, which hopefully helps to clarify some of the confusion.

For those that are not too familiar with this PaaS offering, here's a short description:

"It is (and remains to be) SAP’s only public Developer Platform-As-A-Service (PaaS) offering that allows SAP partners, SAP customers and SAP development itself to build, deploy and operate applications in an open and standards-based Cloud environment. Building these applications is made easy by our offering of a number of shared application services and in particular the power of SAP HANA in a service-based manner. The SAP HANA Cloud Platform is hence tailored towards the huge SAP developer community: It provides both Java and Java VM-based language environments like Java itself, (j)Ruby, Scala, Python, Clojure or Groovy as well as HANA native development capabilities like e.g. SQLScript or River Definition Language." - Björn Goerke [Ref]

The corresponding marchitecture illustration of the SAP HANA Cloud Platform looks as follows:

Openness

For software engineers this is great news, because the platform provides a lot of capabilities typically required in software development without enforcing a pre-defined programming model, but rather it's all about choice. Aiaz summarized it as such:

@fredverheul HANA Cloud Platform 2 offer Native (XS), Integrated (River/RDL based), and Open (Neo-Java/JVM based) dev experiences.

— aiazkazi (@aiazkazi) May 8, 2013

In other words, the vision of NEO is stronger than ever. It only spells NIO now (Native, Integrated and Open).

I believe that this is a powerful combination and a platform that provides developers with lots of capabilities to develop great applications. Which programming model to use is up to you! Platforms are all about adoption, so it sounds like the best only way forward to not restrict it to one programming model, but instead let developers use their programming model/language of choice!

Personally I see that XS may be the best choice for data-centric applications such as analytical dashboards, as XS provides native access to SAP HANA and it's simple to expose endpoints to be used by the UI. RDL will come in handy as a Rapid Application Development tool for smaller use-cases focusing on very specific tailor-fitted scenarios and such. And thanks to the flexibility of the JVM-based runtime capabilities through NEO you can develop more complex business applications in Java (or any other JVM-based language).

Scale

Cloud is all about scaling. What surprises me to hear though is that prominent voices wonder about SAP HANA Enterprise Cloud's capability to scale?!?

Given Amazon’s almost infinite capacity, can SAP’s own HANA cloud scale as it moves away from AWS?bit.ly/105qUUY #sapphirenow

— Vinnie Mirchandani (@dealarchitect) May 17, 2013

As announced during the keynotes at SAPPHIRENOW the whole thing (internally named "petabyte farm" [Ref])  has been brought to life considering the scale it would require to run ALL SAP Business Suite systems of our existing customer base. One of the guiding design principels of SAP HANA has always been the ability to scale and it has been build with parallelism from the ground up. Last year we already had a 100TB system [Ref] and we sure didn't stop there.

However, that debate is missing the point I think. Shouldn't the question rather be whether or not HEC can scale as required/driven by demand? Should SAP ever be confronted with the challenge of not being able to cope with the demand then the adoption would probably be exceeding SAP's wildest imaginations! If that's the primary concern, then we are up for a ride!

Faster innovation cycles

As I already stated, companies are in need to adopt to the demands of a constantly evolving global market. They need the ability to quickly adjust in order to stay competitive. Taking the burden of operating their core systems off their shoulders and providing them ways to develop and roll-out new innovative products is how SAP tries to support them in achieving this. The former is addressed by the SaaS aspects of HEC, the later by the integrated PaaS offering (SAP HANA Cloud Platform). I recently wrote a longer post on the value proposition of PaaS titled The Cloud Platform Play, hence instead of repeating it all here I rather like to encourage the interested reader to check it out. 

Conclusion

I'm an SAP employee and hence the critics will probably say that I drank too much of the "kool aid". This is why I collected all the related information I deemed important so that you can come to your own connclusions. I believe the SAP HANA Enterprise Cloud and the integrated SAP HANA Cloud Platform are the foundation of the "new SAP" and the result of our intellectual renewal that Vishal is driving within SAP.

It's surely in its infancy and there are valid questions yet to be addressed, but isn't that underlining SAP's ambition to establish open communication? With this post I tried to provide a solid set of reading material for people to familiarize with the topic and personally I'll be closely following the discussions. Matter of fact, I see it as the primary part of my role as Cloud Platform Evangelist to engage with the community and exchange thoughts and ideas. I may not have all the answers myself, but I'm willing to surface them so let us know what you think!

SAP's Point of View

• Sunshine on a Cloud Day by Vishal Sikka
• Evolution of the SAP HANA Cloud Platform by Aiaz Kazi
• SAP HANA Enterprise Cloud, SAP HANA Cloud Platform, SAP NetWeaver Cloud, "NEO", ... Confused? by Björn Goerke

Outside Voices

• SAP HANA Enterprise Cloud Pro and Cons by Stefan Ried (Forrester)
• Understanding the HANA Enterprise Cloud:  An initial whiteboard by Dick Hirsch
• SAP HANA Enterprise Cloud: early thoughts by Dennis Howlett (diginomica)
• Bluefin on SAP HANA Enterprise Cloud by John Appleby (Bluefin Solutions)
• Hana Enterprise Cloud helps SAP discover the cloud (benefits) by Holger Mueller

Related

• SAP HANA Enterprise Cloud FAQs
• SAP HANA Enterprise Cloud Press Release [Video]
• SAP HANA Enterprise Cloud Landing Page
• SAP Business Suite powered by SAP HANA