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Overview

Application Lifecycle Management (ALM) provides processes, tools, best practices and services to manage SAP and non-SAP solutions throughout the complete application lifecycle along the IT Infrastructure Library (ITIL).

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Barbara Buchholz

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SAP Enterprise Support Academy

SAP Enterprise Support Academy explains the supportability options that come with SAP software and SAP Solution Manager, focusing on innovation and end-to-end solution operation. Benefit from the convenient access to a wide range of services and educational content that come with SAP Enterprise Support and build up the skills and knowledge to stay ahead.

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Events and Replays
SAP TechEd Barcelona November 10-12, 2015: Watch the Replays

SAPPHIRE NOW + ASUG Annual Conference 2015 Orlando: Watch the Replays. Already save the date for next year: May 17-19, 2016

 

News

Whitepaper SAP MaxAttention Next Generation Add-On (MANGO) Juicing Up SAP Solution Manager

Revised SAP Standards in SAP Support Portal: E2E Support Standards

SAP's Prolonged Commitments: SAP Maintenance 2025

Follow SAP AGS @SAP_AGS

Follow SAP Product Support @SAPSupportHelp.

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SAP ONE Support Launchpad: Incident Management Application

http://scn.sap.com/profile-image-display.jspa?imageID=69125&size=72 Catherine Lynch blogs about the access to a new and improved Incident Management Application.  February 5, 2016

 

 

 

 

 

 

How to prepare your IT Landscape for the Digital Economy

http://scn.sap.com/profile-image-display.jspa?imageID=72917&size=72In this context Sei Drake blogs about support for a strong foundation and on how to minimize risk and maximize outcomes. January 27, 2016

 

 

 

 

 

Maintenance Planner - Frequently Asked Questions

Learn about Maintenance Planner - The Next Generation Experience for Landscape Maintenance with SAP Solution Manager, http://scn.sap.com/profile-image-display.jspa?imageID=70915&size=72SAP TechEd 2015 Las Vegas Session Replays: Simplified Landscape Maintenance with Maintenance Planner and SAP Notes and ABAP Add-Ons – What‘s New?. Read from and listen to Priti Dhingra. January 26, 2016

 

 

 

 

 

Award Alert! SAP Enterprise Support Value Maps - Learning Awards 2016 Finalist

http://scn.sap.com/profile-image-display.jspa?imageID=66854&size=72 An exciting blog by Gerd Stumm. November 26, 2015

 

 

 

 

 

 

 

 

The Value of Maintenance and Support by Augusto Abbarchi

http://scn.sap.com/profile-image-display.jspa?imageID=71599&size=72In his blog Augusto explains why it is important to focus on innovation and business outcomes in SAP's support services. November, 2015

 

 

 

 

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