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Application Lifecycle Management (ALM) provides processes, tools, best practices and services to manage SAP and non-SAP solutions throughout the complete application lifecycle along the IT Infrastructure Library (ITIL).

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WIKIs - SAP Solution Manager



SAP Enterprise Support Academy

SAP Enterprise Support Academy explains the supportability options that come with SAP software and SAP Solution Manager, focusing on innovation and end-to-end solution operation. Benefit from the convenient access to a wide range of services and educational content that come with SAP Enterprise Support and build up the skills and knowledge to stay ahead.

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Events and Replays
SAP TechEd Barcelona November 10-12, 2015: Watch the Replays

SAPPHIRE NOW + ASUG Annual Conference 2015 Orlando: Watch the Replays. Already save the date for next year: May 17-19, 2016



Whitepaper SAP MaxAttention Next Generation Add-On (MANGO) Juicing Up SAP Solution Manager

Revised SAP Standards in SAP Support Portal: E2E Support Standards

SAP's Prolonged Commitments: SAP Maintenance 2025


Follow SAP Product Support @SAPSupportHelp.



SAP ONE Support Launchpad: Incident Management Application Catherine Lynch blogs about the access to a new and improved Incident Management Application.  February 5, 2016







How to prepare your IT Landscape for the Digital Economy this context Sei Drake blogs about support for a strong foundation and on how to minimize risk and maximize outcomes. January 27, 2016






Maintenance Planner - Frequently Asked Questions

Learn about Maintenance Planner - The Next Generation Experience for Landscape Maintenance with SAP Solution Manager, TechEd 2015 Las Vegas Session Replays: Simplified Landscape Maintenance with Maintenance Planner and SAP Notes and ABAP Add-Ons – What‘s New?. Read from and listen to Priti Dhingra. January 26, 2016






Award Alert! SAP Enterprise Support Value Maps - Learning Awards 2016 Finalist An exciting blog by Gerd Stumm. November 26, 2015









The Value of Maintenance and Support by Augusto Abbarchi his blog Augusto explains why it is important to focus on innovation and business outcomes in SAP's support services. November, 2015





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