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Application Lifecycle Management (ALM) provides processes, tools, best practices and services to manage SAP and non-SAP solutions throughout the complete application lifecycle along the IT Infrastructure Library (ITIL).

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Barbara Buchholz


Harald Stevens


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WIKIs - SAP Solution Manager



SAP Enterprise Support Academy

SAP Enterprise Support Academy explains the supportability options that come with SAP software and SAP Solution Manager, focusing on innovation and end-to-end solution operation. Benefit from the convenient access to a wide range of services and educational content that come with SAP Enterprise Support and build up the skills and knowledge to stay ahead.

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Events and Replays

SAP TechEd Upcoming Events

Las Vegas September 19–23, 2016

Bangalore, October 5–7, 2016

Barcelona, November 8–10, 2016

SAPPHIRE Now and ASUG Annual Conference
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Video Focused Solutions for SAP Solution Manager

Revised SAP Standards in SAP Support Portal: E2E Support Standards

SAP's Prolonged Commitments: SAP Maintenance 2025

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Blogs and Documents


Tips and Tricks for SAP ONE Support Launchpad now available

Get to know the tips and tricks in the series by Arno Helmling and Peter Kappelmann. August, 2016








Expert Insights on the Future of Support in an Era of Cloud and the Internet of Things this blog by Fred Isbell, select a very informative webcast and join our expert panelists as they discuss the role of support in the digital economy and the opportunities and implications to consider. June, 2016






New Webinar Series: Learn How to Implement SAP SuccessFactors Integration Scenarios latest blog by Gerd Stumm about a new series of webinars offered by the SAP Enterprise Support Academy. June, 2016







Get Faster Answers to Your Support Questions with Chat The Chat program is built right into the incident form for your convenience. Learn more in this blog by Jamie Cantrell and go for it. June, 2016







Business process variants and change impact analysis with BPCA, Part 1, Part 2 two blogs Ewa Goslawska-Goedecke again provides valuable information. June, 2016







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