Solution Manager Update - Are you missing out on value from SAP Support?

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Most of you will be familiar with the EarlyWatch and Go-live Check services from SAP. These are but 2 of 20 remote Continuous Quality Checks (CQC) Services that SAP provide as part of Enterprise Support. This represents around 30-40 days of SAP Expertise. These remote services generally deliver a service report with findings and recommendations that identify opportunities for improvement along with risk identification and mitigation.

So whether you are implementing new functionality, considering an upgrade or looking for continuous improvement opportunities there is a remote CQC service that can help reduce cost, improve quality or add value to the business through innovation.

Take action today by reviewing your ALM strategy or list of pain points to identify a CQC ie:

• Security Optimization – Good for Audit preparation and risk management
• Technical Performance Optimization – Having problems with Database response times (requires EarlyWatch Alerts
  to be activated)
• Transport Execution Analysis – If you are experiencing issues with transports
• SAP Modification Justification Check – Good for reducing Total Cost of Ownership by avoiding unnecessary modifications (include as a step in the change approval process)

Once you have selected the appropriate service then log an incident in the SAP Support Portal. Selecting the appropriate system, skip the search for solution and create an incident with CQC name as short title selecting component SV-BO-REQ. In the long text ask for more information on the service ie any pre-requirements, necessary preparation steps, service duration, questionnaires etc.SAP will then contact you to schedule the service.

Upon service completion you will have a set of actions you can then use to help prioritize your continuous improvement/Risk Mitigation activities. By embedding the CQC's into your Implement and Operate processes you will become more proactive in your service delivery to the business.

As always it is a good idea to review your Solution Manager environment to ensure everything is set-up correctly to ensure smooth delivery of the Enterprise Support value added services.

Full list of available Continuous Quality Checks (click on link to see full description of services)

Implement	Operate	Upgrade	Innovate
Implementation	Technical Performance Optimization	Upgrade	Accelerated innovation enablement
Configuration Check	Security Optimization	Upgrade Assessment
Integration Validation	Transport Execution Analysis	EHP Installation Check
Going Live Support	Data Volume Management	Downtime Assessment
SAP Modification Justification	OS/DB Migration Check	Going Live Support
SAP Custom Code Maintainability	Business Process Analysis and Monitoring
	Business Process Performance Optimization

Free EGI’s – North America Schedule for August 2014:

• Online schedule for Expert Guided Implementation sessions

Select all delivery methods and use the "Region" search filter to refine the search results.

Tool & Process Setup on SAP Solution Manager 7.1

• Tool & Process Setup: Change Control Management II: Quality Gate Management – 26^th to 29^th Aug
• Tool & Process Setup: Incident, Problem Management (ITSM) – 11^th to 15^th Aug
• Tool & Process Setup: SAP Solution Manager 7.1 Roadmap – 4^th to 5^th Aug and 13^th to 14^th Aug
• Tool & Process Setup: Solution Documentation I: Basic, Initial Upload, Verification – 12^th to 15^th Aug
• Tool & Process Setup: System Monitoring & Reporting – 25^th to 28^th Aug
• Tool & Process Setup: Technical Upgrade of SAP Solution Manager to 7.1 – 18^th to 22^nd Aug

Guided Self Service Execution (Also run as an EGI on below dates):

• Business Process Analytics and Improvement (BPAI) – 25^th to 29^th Aug
• Data Consistency Management (DCM) – 11^th to 15^th Aug
• Security Optimization Service (SOS) – 11^th – 15^th Aug
• SAP HANA (4 of 6) - Make your Custom Code Ready – 11^th to 15^th Aug
• SAP HANA (5 of 6) - Data Modelling – 25^th to 29^th Aug
• SAP HANA (6 of 6) - Profitability Analysis – 11^th to 15^th Aug
• SAP Mobile (2 of 5): SAP Fiori – 4^th to 8^th Aug
• SAP Mobile (4 of 5): App Development – 11^th to 14^th Aug

Meet the Expert:

• L1: Manage the Platform -  5^th Aug

North America Schedule for September 2014:

Tool & Process Setup on SAP Solution Manager 7.1

• Tool & Process Setup: Basic Configuration of SAP Solution Manager 7.1 – 8^th to 12^th Sep
• Tool & Process Setup: Change Control Management III: Change Request Mgmt – 22^nd to 25^th Sep
• Tool & Process Setup: Custom Development Management Cockpit- 15^th to 18^th Sep
• Tool & Process Setup: Data Volume Management: Methodology and Infrastructure – 8^th to 12^th Sep
• Tool & Process Setup: Job Scheduling Management – 15^th to 19^th Sep
• Tool & Process Setup: Roles and Authorization Concept - 15^th to 19^th Sep
• Tool & Process Setup: SAP Solution Manager 7.1 Roadmap – 5^th, 10^th to 11^th Sep, 19^th Sep
• Tool & Process Setup: System Consolidation & Rollout of Country Versions -  15^th to 17^th Sep
• Tools & Process Setup: Business Intelligence Monitoring & Troubleshooting - 15^th to 17^th Sep

Guided Self Service Execution (Also run as an EGI on below dates):

• Data Volume Management (DVM) – 22^nd to 26^th Sep
• Performance Optimization (PERF) – 15^th to 19^th Sep
• SAP HANA (6 of 6) - Profitability Analysis – 8^th to 12^th Sep
• SAP Mobile (2 of 5): SAP Fiori – 8^th to 12^th Sep
• SAP Mobile (3 of 5): Enterprise Mobility Management – 1^st to 3^rd Sep
• SAP Mobile (4 of 5): App Development – 15^th to 18^th Sep
• SAP Mobile (5 of 5): System Operations – 29^th Sep to 2^nd Oct
• SAP Solution Manager 7.1 configuration SAP BusinessObjects BI 4 – 15^th to 19^th Sep
• SQL Statement Tuning (SQL) – 8^th to 12^th Sep
• Security Optimization Service (SOS) – 22^nd to 26^th Sep

Meet the Expert:

• Advanced Customer Center of Expertise Campaign Set the course for a future-safe IT – 4^th Sep
• L2: Advanced Engines – 30^th Sep
• L2: Integration Orchestration – 25^th Sep
• Workforce Performance Builder & Solution Manager Integration – 24^th Sep