Change Request Management 7.1 - frequent issues and solutions

Hi ,

I have listed some issues faced in ChaRM 7.1 SP03 . it may help to you.

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Q1- Current IBase component is not in active IBase 

Solution:

Every thing is fine in ChaRM configuration and Maintanance cycle, still we getting same issue.

After fill the details in as shown below screen in Request for Change CRM Ui screen

Save it.

Then define Change Request scope, Click Edit button and Select inset button

Select planned change in change Category drop down , fill ibase and Save it.

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Q2 - Error RFC destination SM_XXXCLNT100_TMW: Screen output without conencion to user

  Issue is due to Netwear password policy during domain link creation.

After TR of copies testing, original TR is not released showing below error,

Check the Application log.

  Show Error RFC destination SM_XXXCLNT100_TMW:Screen output withiut conencion to user during Release TR.

Temporary solution:

        Goto to client 000 of Dev system, unlock TMSADM user

Permanent solution:

Point 3 A and 3 B

1568362 - TMSADM password change manually.

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Q3-  Approval Workflow Role Restriction 

Facing some difficulties, in ZMCR( Request for Change) for Workflow Approval role Restriction

Status: To be Approved

I have created two level of customizied Approval using custom Approval

procedure Z01 & Z02

1. 1. Lead 1 - once he appoved, Software Quality Manager approval activity will be enabled.

1. 2. Lead 2 - once approved, status changed to Approved.

So once the two levels approve done, Status changes to Approved.

Normally the authorisation object B_USERSTAT where you can control the through authorization key ( like SMCR_01,SMCR_02) in ChaRM.

But for the Approval workflow not able to restrict through B_USERSTAT.because of same status.

This is newly introduce in solman 7.1.

Solution:

All partners who are authorized through auth obj: crm_apprvl are part of approvallistand applications do not impose any restrictions on them as to who can and whocannot approve/reject the individual steps.

Application was designed to just notify the partner assigned to individual steps through worklist item based on step's execution status but not to restrict its approve/reject to only its partner assigned.

SAP reply: Authorization for workflow approval role restriction  is not available in the standard Solman 7.1  upto SP05.

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Q4 - CRM_UI is open and the user finished the session with the log off button.

        The page from the SAP Support Portal (Service Marketplace) is shown:

Solution: Refer the notes 1644898 - Solution Manager: How to change page when log off from CRM_UI?

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Q5- Error "No maintenance cycle is opened for the current system"

Solution:

Assign the Role SAP_CM_ADMINISTRATOR_COMP to all developer or equivalent role.

Please Check the Dolores blogs for the same

http://scn.sap.com/people/dolores.correa/blog/2009/07/22/change-request-management-scenario-usual-questions-and-known-errors

QAS17. Error: "No maintenance cycle is opened for the current system"

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Q6 - ChaRM change request action disable, after support pack upgrade in SP03

Solution: Please see the note 1638665

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Q7 - Logon to satellite system via Landscape assignment block does not work. Generally any GUI call via application launcher does not work

Solution:

Issue occurs because Browser needs to be set to “local intranet”.

Therefore put the CRM Web UI address to the websites that use the zone “local intranet”.

Internet Explorer ->Tools -> Internet Options -> Tab “Security” choose “Local Intranet” and press the button “Sites” -> press “Advanced” button Add the address of the CRM Web UI and close.

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Q8 -Approval workflow Mail not triggering – not required to define action and condition for Approval procedure Mail trigger in solman 7.1

Solution: Workflow's runtime environment is not configured. Use 'SWU3' transaction to fix it.

                  run 'perform automatic workflow customizing (F9)' in SWU3.

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Q9 - Dump error -ITAB_ILLEGAL_SORT_ORDER , while accessing the ChaRM in CRM_UI

Solution : Note 1674291 - ChaRM: dump while opening service desk transaction

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Thanks for your time.

Please share your ChaRM issues and solution in the forum. So it save more time to bug fix.

Rg,

karthik