Currently Being Moderated

Part 1 is here and part 2 is here


John Krakowski, SAP, provided this ASUG webcast earlier this month.  This part of the webcast focuses on IT Infrastructure Management.  Since this is planned functionality, things are subject to change.



Figure 1, Source: SAP

Integrated with the Incident and Problem Management, is the need to  have a fully functioning CMDB (change management database) capability.


SAP will be offering a separate price list item SAP IT Infrastructure management with integration into incident and problem areas



Figure 2, Source: SAP


As figure 2 shows, this will allow full and in-depth modeling, with integration into ITSM, integration into E2E monitoring and alerting.


As you adopt and configure E2E and incident and problem and you have the option to take advantage of infrastructure management, according to John.



Figure 3, Source: SAP


As Figure 3 shows, impact analysis starts with an Incident, the assignment block has an infrastructure object ID, leading you to the Configuration ID, leading you to the landscape browser and presented in an Infrastructure graphic.


It is the only CMDB tool with integration into the incident and problem side of Solution Manager.



Figure 4, Source: SAP

IT Infrastructure assets are available in your inbox with a graphic view of these devices, viewing the network adapters and storage devices



Figure 5, Source: SAP

You can drill into the alerts as shown in Figure 5.  Figure 5 shows a centralized alert inbox.

The configuration for alerting manager is part of SOLMAN_SETUP




Figure 6, Source: SAP


Figure 6 shows a list of mobile applications planned for SP05 including incident management, end user experience monitoring, system monitoring, IT change approval.


IT Incident Management and Change Approval will be iOS


End user experience and system monitoring will be iOS and Android supported



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