With Solution Manager SP5 the Current Processor functionality gets delivered.
It defines if a user goes into edit mode in a CRM document (Incident or ChaRM) if he/she is entered automatically, not entered or asked by a pop up to be entered as the business partner 'Current Processor'.
The official text in the IMG says:
The parameter for using this functionality is called AIC_ASSIGN_PROCESSOR.
The values for the customizing are provided in brackets in the cases below.
These are also the settings which are provided by the system:
The customizing entry is not shipped per default. But it's important for customers that there is a default logic if no customizing entry is found.
The default case is:
Default Settings:
This might influence the customer process at first if you have handled this, so I would like to point this out to check this IMG activity and define how you would like to have the setting after SP5 upgrade.
The IMG activity is here:
Here the link to the offocial documentation:
http://help.sap.com/saphelp_sm71_sp05/helpdata/de/23/dff47397f34f389eb2ae5044ae4358/content.htm
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