action profile for automatic forwarding of messages with very high priority to SAP support outiside partner business hours

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settings done  action profile solman 7.1 support package 13

 
for information other things required check latest configguide for VAR scenario

For VAR scenario you can find a configuration guide on SAP Support Portal. Go to http://service.sap.com/support, tab SAP Solution Manager -> in left column choose "SAP Solution Manager for Partners -> Information for Service Provider -> VAR Solution Manager Setup -> Setup Documents". Expand "Administrator" area and you will find SAP Solution Manager 7.1 <SP<latest version> VAR Config Guide>

1. tcode SPPFCADM

note action profile ZMIN_STD_SEND_SAP_AUTO is not there by default .you can copy from another action definition say ZMIN_STD_SEND_SAP and adapt it to  ZMIN_STD_SEND_SAP_AUTO.

populate the container as per note 1084744 below.

sap note 1084744

3.1.4 Enter container values for the action definition AI_SDK_SP_SEND_AUTO

Select the application CRM_ORDER.

In the "Customizing and Configuration" section, choose "Define Action Profile and Actions".

Select the action profile "AI_SDK_STANDARD" and double-click "Action definiton" in the tree structure on the left. Select the action definition "AI_SDK_SP_SEND_AUTO" and double-click "Processing Types" in the tree structure on the left. Switch to processing mode.

Under "Settings Method Call", choose "Change Definition".

3.1.4.1 Check the container element TEXT_ID    The initial value has to be SU99.  Change this (if required) by double-clicking the expression on the "Initial Value" tab.  Copy the change.

Create the following container elements if they do not exist already.:

3.1.4.2

Element = DOCU_NAME

Name = DOCU_NAME

Short Description = DOCU_NAME

Select "ABAP Dict. Data Type".

Type Name = DOKU_OBJ

Choose the "Initial Value" tab.

DOCU_NAME  = AISDK_TEMPLATE_AUTO_SEND

Choose "Confirm (Enter)".

3.1.4.3

Element = TEXT_ID_RESEND

Name = TEXT_ID_RESEND

Short Description = TEXT_ID which is transferred by resending

Select "ABAP Dict. Data Type".

Type Name = TDID

Choose the "Initial Value" tab.

TEXT_ID_RESEND  = SU30

Choose "Confirm (Enter)".

3.1.4.4

Element = SEND_STATUS

Name = SEND_STATUS

Short Description = Status executed when automatically sent

Select "ABAP Dict. Data Type".

Type Name = CRM_STAT_RANGE_TAB

Choose the "Initial Value" tab.

SEND_STATUS  = E0004

SEND_STATUS  = E0010

Choose "Confirm (Enter)".

3.1.4.5

Element = USER_STATUS

Name = USER_STATUS

Short Description = Status set after automatic sending

Select "ABAP Dict. Data Type".

Type Name = CRM_J_STATUS

Choose the "Initial Value" tab.

USER_STATUS  = E0004

Choose "Confirm (Enter)".

3.1.4.6

Element = AUTO_STATUS

Name = AUTO_STATUS

Short Description = Additional status set in case of automatic sending

Select "ABAP Dict. Data Type".

Type Name = CRM_J_STATUS

Choose the "Initial Value" tab.

AUTO_STATUS  = E0011

Choose "Confirm (Enter)".

set the conditions

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