It is possible to change the sequence of workcenter's in Solution Manager IT Service Management as our requirement with customizing and no development is needed.
Let us see how we can do this.
Assuming, we have the below workcenter's assigned to IT Service Management Business Role(Say ZSOLMANPRO) as shown with HOME workcenter on Top and Service Operations as last one
In order to change the sequence, Kindly navigate to the below path
Choose the Business Role(Customized one or copy of standard role SOLMANPRO etc). Here we have taken ZSOLMANPRO for e.g. and then navigate to Adjust Work Centers option as shown below.
Note: Never modify standard Business Role or content delivered by SAP.
Now in order to override the default sequence maintain the required values in WC Pos. column.
Done with customizing or our configuration is complete.
Now enter transaction sm_crm in Solution Manager and we can now see the different sequence for all the work centers assigned to ZSOLMANPRO business role.
As shown above, the entire sequence is changed as per our requirement.
Kindly check my other blogs for other customizing options in the same series.