As described in the User Guide, “SAP IT Infrastructure Management is a solution for detecting and administrating all IT components in an infrastructure including PCs, printers, servers, routers and so on”. It is intended to be a powerful tool for monitoring and configuring system and network components off virtually all vendors.
SAP IT Infrastructure Management consists primarily of interactive client applications and central servers (system services). All components are integrated within one uniform, common user interface and linked to the central database. All SAP IT Infrastructure Management modules are based on Microsoft Windows Services managed by the Process Monitor server.
Some of the core functions of SAP IT Infrastructure are:
As we already know, SAP Enterprise Support customers can extend Application Lifecycle Management seamlessly with IT infrastructure management. (check blog http://scn.sap.com/people/dominique.noth2/blog/2012/02/14/sap-it-infrastructure-management).
While SAP Solution Manager manages Business Process Management and Application Management entities, such as Solutions, Business Processes, Applications, Products and Application Server, SAP IT Infrastructure Management manages the Infrastructure entities like Server Hardware, Storage, Network and Printer.
Some of the features of this integration are:
Monitoring and Alerting Infrastructure
Application Incident Management and Change Request Management
I found a demo in the Knowledge Exchange area of SAP Support Portal showing this integration in the Incident and Change Request Management scenarios. Unfortunately I haven’t found any demo showing the IT Infrastructure Alerts Visible in SAP Solution Manager Alert Inbox. Below I show some figures from this demo.
Figure 1 shows that in the Web Client there will be a linkto CMDB in the Master Data menu, together with the LMDB link.
Figure 1: Master Data->CMDB
Figure 2 shows the Search Criteria for CMDB objects.
Figure 2: Search for CMDB objects
In Figure 3 we can see the Configuration Item details in the Web Client, with all the transactions assigned to it (incidents or requests for change for instance).
Figure 3: Details of the CI
When creating an incident in Solution Manager, it will be possible to select the CI (object ID or Product ID) related to it.
The CI will be visible in the incident screen in field Object ID, as shown in Figure 5.
Figure 5: Incident with CI
If a Request for Change is created from this incident, the object/product ID is automatically copied. So it will be possible to see the Configuration Item in ChaRM as well (which is something that I was really willing to have).
Figure 6: RfC with CI
From the Configuration Item screen, it will be possible to jump to the Landscape Browser as shown in Figures 7 and 8:
Figure 7: CI screen, option to jump to landscape browser
Figure 8: Landscape Browser example
In Figure 9 we can see the Installed Base (IBase) component with the Object ID of the CI.
So, this demo is showing that with the integration of SAP Infrastructure Management with Solution Manager 7.1 SP5 it will be possible to control the incidents and changes not only for SAP but also for Infrastructure products using Application Incident Management and ChaRM, with the visibility of the Configuration Items from the CMDB and a detailed view of the infrastructure components, also reflected in the IBase, which was something missing in SolMan.
Note: As I understood, this demo shows functionalities that are still in Lab Preview and subject to change.
If you have access to SAP Support Portal, go to Knowledge Exchange->Ramp-Up Knowledge Transfer (RKT)
using this link https://websmp204.sap-ag.de/~sapidb/011000358700001366232011E/index.htm to see the demo. You will also find more detailed information about SAP IT Infrastructure Management in the SAP Solution Manager RKT area.
KAESER Kompressoren runs better with SAP IT Infrastructure Management
SAP IT Infrastructure Management now integrated in SAP Solution Manager
Demo: Asset and Inventory with SAP IT Infrastructure Management
Demo: Network Path Analysis with SAP IT Infrastructure Management
Interesting blog by dominique.noth2 showing Use Case examples: SAP IT Infrastructure Management – Use case examples
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