Quality Management is a critical process for any manufacturer, however - one of the most challenging ones. The cost of scrapped products that don’t meet a customer’s quality standards can be quite significant if the quality issue isn’t caught in time. Today with more environmental focus on waste, landfill becomes a greater evil. Scrap may be reintegrated to the production process at a certain cost (best case scenario), but sometimes, especially when non conforming products are detected at the end of the production cycle, they can’t be re-used, and therefore become trash. Worse case scenario, non-conforming products are shipped to your customers, who rejects the order and hurts your corporate reputation/branding and even cost you to lose the client.
It’s a fact that almost 80% of all quality issues are repeat issues. That makes me believe that most organizations lack the ability to capture, continuously improve, and leverage performance knowledge from lessons learned so that preventive action can be taken. Additionally, I attribute this problem to the imminent challenge of integrating, tracking, sharing and analysing quality data that comes from many sources and processes within the organization. Most companies still rely on disparate spread sheets manually populated and maintained.
In my opinion, quality management is not just about inspection activities and “after the fact” reviews to implement corrective actions. It’s about enabling and optimizing the quality strategy deployment with real-time actionable intelligence to best predict non conformance production before it happens and immediately invoke behavioural change to correct the problem.
Taking the above points into consideration, I believe that technology can play a very significant role in the Quality Management process; the “trick” is to ensure that only “best-in-class” solutions are implemented, ideally, based on the following evaluation criteria:
I would love to hear your comments regarding this posting. Any insight provided about the challenges you are facing in your quality management process will be very valuable for me.
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