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SAP for Mobile

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We have just launched one of the most anticipated service packs for the SAP Mobile Platform this year . Gerhard Henig has written a high level overview of the features in his blog here. We are simultaneously releasing a service pack for the SDK ( SP05) and service pack for the server ( SP04)  . Starting with SMP 3.0 , the SDK and server releases were decoupled, which allowed for us to independently innovate and bring more features to the market faster and that explain the version differences for the service packs.


Let us quickly recollect some of the important value propositions of the SAP Mobile Platform


  • Server Side - Core services ( security , on boarding , e2e tracing , supportability , push notification , data integration ) and
  • Device Side - Programming context ( Offline , Cache , Multi device support , cross platform development ) .


Even though we had a basic offline model available with first release of SMP 3.0 , the developers had to take different approaches for consuming online and offline data models . The complexity of managing offline and online access led to more complicated code at application level and inevitably bugs. This is where the value of the platform for the developer starts - free up the developer from worrying about the data access model and coding around it and have them focus more on the application logic . Your app and our SDK provides Most Value in application development.


The top value propositions for the SDK are the following

  • Device support across multiple operating systems ( IOS , Android , Windows)
  • Common consumption model for online and offline ( harmonized SDK)
  • Performance libraries and Debugging support
  • Seamless migration from on premise to cloud ( HCP mobile services are compatible if you use the SDK)
  • Support for cross platform development using Kapsel ( and support for mobilizing Fiori applications)
  • Support for seamless integration with mobile device management software ( Afaria , other MDM's)


The top features that are going to be available with the SDK SP05 release are

  • Harmonized API
  • Native SDK for Windows
  • Kapsel Enhancements
  • Agentry enhancements


Let me go over these features in detail.

Harmonized API

The main goals of harmonizing our OData API's are the following

  • An approach that is totally focussed on the OData as the data model and http as the data access mechanism
  • An abstraction that hides the odata implementation details such as fetching service document and metadata or mapping odataypes to native objects
  • An access model that support both online and offline

The last part is very important , in an online operation an OData  entity is represented through an URI . When that particular entity is made offline it gets saved in some storage ( typically a database) on the device side. To operate on the entity saved in a database the developers will have to write CRUD queries using SQL . Our approach is to provide an API layer that will allow the developer to use the same URI style access , no matter whether the entity is online or stored offline. The basic rules for addressing a Collection (of Entries), a single Entry within a Collection, as well as a property of an Entry are illustrated in the figure below.


In our offline implementation we make use of an Ultralite DB on the device side . The database gets synched up with the server side using the mobilink synch framework . Once a new OData endpoint is configured in the SMP server a data base schema is generated from the OData Service metadata.During the initial synchronization, an Ultralite DB that is  created on the SMP server gets transferred to the client using the MobiLink file transfer mechanismThe ultralite database on the client acts as ‘local’ OData service, meaning that all OData requests are executed against the local store using the URI schema mentioned above.

Windows SMP SDK

SAP has always been committed to developers and that philosophy permeates to the mobile platform side as well . When we started the SMP 3.0 journey we  only  supported native SDK for IOS and Android and with this release we are excited to have a native version covering Windows 8.1 and Windows phone 8.1 as well. The main component of the windows SDK are the following

  • SecureStore library – Used for storing user credentials and other important information (password policy, connection data etc.) in the data vault
  • LogonCore library / LogonCoreJS library – Used in conjunction with SecureStore library to provide login functionality
  • OData API library – Interfaces and default implementation which can be inherited by 3rd parties to create their own implementation
  • OData Online API – Specific online implementation of the OData API  . Internally uses Microsoft OData parser
  • Supportability library (Log messages, End 2 End tracing functionality)
  • Support for SAML , SAML2+OAuth2 (for Store apps)


The windows SDK will be evolving in the future service packs with support for Offline operations and support for Windows 9. We also have extended the cross platform development support to Windows . The following Kapsel plugins are made available to Windows developers

  • AuthProxy
  • Encrypted Storage
  • Logger
  • Logon
  • Push
  • Settings


Kapsel Enhancements

Our Kapsel story has been widely accepted by the developer community . We believe the plugin model of development provides a lot of value for the developers in customizing their applications (including Fiori) . In this service pack , we are adding plugins that mirror the new functionalites that were added on the native sdk side . The specific enhancements on the Kapsel side are the following

  • Support for Apache Cordova 3.6
  • Kapsel support for OData Offline
  • Logon plugin support for SAML
  • Enhancements to Logger Plugin
  • End to End trace
  • Application Usage Reporting


Agentry SDK

Our SDK story will not be complete without mentioning the metadata development model using Agentry . The Agentry SDK has also been evolving since its integration into  SMP last year. Following are the specific features and enhancements that will be available in SP05.

  • OData Back-end
    • Full CRUD support
    • Integration with Connector Studio Object Wizard
  • Tile Display Hyperlink Action
    • Action when clicking an area of the screen instead of just text
  • Multi-screen Tile Style Overriding
    • Can control styles on MST separate from application styles
  • Screen Navigation via Menu Choices
    • Switch between screens in a screen set from a slide-out menu
  • Auto Keyboard support on Windows Tablets
    • Virtual keyboard automatically enables / dismisses
  • OpenUI Transmit Dialog extension
    • Through the OpenUI class extension, the Agentry clients can provide a PCKS12 client certificate and its password for CSI authentication
    • Previous methods of using client certificates on the client (branding, retrieving from the OS) are still supported
  • E2E Tracing
    • Ability for user to enable tracing from an Agentry client (iOS, Android, WPF)
    • Transmits (including background transmits) will be traced and sent to Solution Manager via the SMP server in a business transaction xml string (BTX)
    • An Admin will be able to use Solution Manager to analyze the BTX to determine where performance issues are occurring



Be Ready When you are


There will be more information available in the coming days through enablement sessions and hands on events . Our Customer Engagement team will be actively sending out information on these sessions . Please stay tuned.


These sessions are planned at TechEd to give more information to the developer community.


MOB 209

MOB 260


Links to Additional Resources


1) Introduction to the HttpConversationManager  includes SAML introduction

2) Acquiring connection settings & configurations from Discovery Service

3) Intro to STSOData  includes video, pending open source approval of the sample code

4) KVO with SPO5 and STSOData includes video, pending open source approval of the sample code

5) NativeSDK-podspec  How to use Cocoapods to bootstrap your app from the installer, instantly!


Follow us in any of the social media channels


twitter.com/SAPMobile  Follow hashtags: #saptd #SAP #Mobile #SAPMobile





Customary disclaimer

This blog references  SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notic

The Apple iPhone 6 event on September 9th 2014 was one of the most anticipated Apple events in quite some time. While Apple fans all relish the new screen sizes and features such as Apple Pay (review my previous blog about a global Apple payment system that I published a few weeks prior to the announcement) and Apple Watch, once again, the mainstream media has all but ignored Apple’s full commitment to LTE and indirectly, LTE roaming.


I’ve reviewed Apple’s LTE support twice before: In my September 12, 2013 post, I took a detailed look at LTE support for the iPhone 5c/5s models and in my September 14, 2012 post, I was excited to see that the iPhone 5 support 5 LTE bands!   Well, this year, I’m reasonably impressed once again. See, the Apple iPhone 6/6 Plus models A1586 and A1524 support 20 (that’s TWENTY) LTE bands. In terms of roaming, there are not many networks where an
iPhone 6/6+ user cannot roam.  There are actually six iPhone 6/6+ models built as the table shows (click for a larger view):

iPhone 6-LTE Bands.png

Both sets of iPhones support a common 16 LTE bands, while Models A1586 (iPhone 6) and Model A1524 (iPhone 6 Plus) add 4 TDD bands.  One of the biggest LTE TDD markets is China with China Mobile launching services using Bands 39, 40 and 41. China Telecom and China Unicom have also launched LTE TDD in bands 40 and 41.  The above-mentioned devices should be able to roam onto Chinese LTE networks.  Other larger LTE TDD markets include Russia, Saudi Arabia, and India. Per GSA (Global mobile Suppliers Association), there are 39 commercially launched LTE TDD networks in 26 countries with another 48 confirmed deployments in progress or planned.

GSA - LTE Networks - v.1.0.jpg

LTE Band 3 (1800 MHz) remains as one of the most widely deployed LTE bands with 144 networks in 70 countries out of the 318 MNOs that have launched LTE services across 111 countries.  This is followed by Band 7 (2600 MHz) with 84 deployments – many of which are multi-band deployments. The GSA noted that MNOs can re-farm 2G spectrum for LTE, especially the 1800 MHz (3GPP Band 3).


As of this writing, LTE Roaming has grown significantly in the last year, with well over 100 networks supporting LTE roaming with many more under testing and deployment. Virtually all of LTE Roaming is provided by a handful of IPX providers (including SAP Mobile Services).  Many of the IPX service providers are beginning to peer (interconnect) with one another to further enable LTE roaming to be ubiquitous wherever LTE networks are found.

LTE Advanced.jpg


Several blogs and news stories have indicated that the iPhone 6/6 Plus support LTE Advanced, based on the fact that Band 29 is available as a supplemental downlink band which cannot be used unless it is paired with Bands 2 or 4.  I’m not so sure that is truly supported by the iPhone 6/6 Plus, but it may be a topic that we revisit at a later date. Certainly, there were many leaks prior to the Apple announcement that the new iPhones could support LTE download speeds of up to 150 Mbps; however, that is just not confirmed.


Apple also announced that the iPhone 6/6 Plus will support Voice over LTE (known as VoLTE). MNOs must support VoLTE on their network and that capability is not universal for every LTE network. As of this writing, VoLTE is to be supported on Verizon Wireless, T-Mobile USA, and AT&T. Sprint will likely support the standard later.  VoLTE is also supported in Hong Kong on 3, CSL and SmarTone as well as StarHub in Singapore and KT, SK Telecom, and LG U+ in South Korea.  It is expected that VoLTE will be rolled out a number of networks around the world in the coming months.


LTE-wise, this is Apple’s best yet. While there are still questions to be answered, rest assured that by 2015, many of them will be more than answered. Proof in point: During my trip to the Mobile World Congress in Barcelona, earlier this year, I was able to roam onto SwissCom as well as Vodafone Spain’s LTE networks (I’m an AT&T subscriber).  When I wrote my 2013 review of Apple’s LTE support, LTE roaming was only a few dozen operators.


Please follow me on Twitter: @wdudley2009

We are delighted to announce that SAP Mobile Platform 3.0 (SP04) and SAP Mobile Platform SDK (SP05)

were released for download on SAP Service Marketplace on Friday, September 12.

These truly are some of this year’s most eagerly-anticipated support packages for SAP Mobile Platform 3.0.


…for native (Odata) and Kapsel (Apache Cordova) applications

      • New Offline Odata Store API for apps requiring sophisticated offline and synchronization capabilitie
      • New device OS support: iOS8, Windows 8.1, Windows Phone 8.1 and Android 4.
      • New options for Push Notifications


…for customers using Agentry-based applications such as SAP WorkManager

      • Support of Multiple Agentry-based apps on a single instance of SAP Mobile Platform
      • Support for Backend-Systems that are exposing OData Service
      • Support for SAP Mobile Platform Security


…to supportability and administration – designed to deliver lower TCO

      • Improved Loggin
      • Improved End-to-end tracing and SAP Solution Manager Integration
      • Improved Server Administration


…for enterprise integration and security

      • Improved Integration Gateway component for 3rd party system integration
      • Support for Kerberos
      • Integration with SAP Mobile Place


Need more information?

Get detailed documentation through the following links on help.sap.com:


*REGISTERNOW* now for a public webinar on Sept. 16, where the SAP Customer Experience Group will take you through the features listed above and more.


In the coming weeks we are planning to release more detailed blogs around the new capabilities

so stay tuned to this channel and make sure to join our Mobile sessions at SAP TechEd && d-code.


Best regards,

Gerhard Henig

Head of Product Management – SAP Mobile Platform

In August I attended one of the best conferences I have been to in recent years: the Gartner Catalyst event in San Diego. It was my first time attending this show, which addresses the needs of IT practitioners with in-depth practical sessions, many focused on enterprise mobility.

I attended many sessions in which various Gartner analysts demonstrated EMM products, highlighting key issues to consider when evaluating vendors. As part of the event I also had the pleasure of collaborating with our partner Mocana to create a great thought-provoking panel session titled “5 Considerations for Driving Usage of Enterprise Apps at Scale”.

During the session four mobility experts from Mocana, SAP, DMI, and Virtuoso discussed the five critical things you must bear in mind as you plan your mobile strategy:

  • User Experience (UX) is Job #1
  • The Mobile App is the New Security and Policy Endpoint
  • Design for Scale From the Beginning
  • Cloud Pushes the Limits
  • Mobile App Usage Analytics are Critical

Based on the audience engagement of the session we decided to recreate it as a webinar to share with you. The video linked below will give you the same insight we shared at Gartner Catalyst – and explore why each of these considerations is vital for the success of any mobility initiative. 

The session is moderated by Alan Panezic, VP of Products at Mocana. Alan has spoken globally at many events including our Mobile Security seminar held in Toronto in April. He is an engaging and insightful expert who does a fantastic job of translating complex topics into logical considerations. SAP’s own Matt Carrier, sr. director of product management, boasts 15 years of experience in mobility joined the session to share SAP’s perspective on securing at the app level and in the cloud. Kip Wagner, SVP of Managed Mobility Services at DMI brought an integrator’s perspective and Quentin Hurst, EVP of Business Development and Solution Delivery at Virtuoso shared his personal experience as a former CIO at a medical equipment company. These four perspectives make for a great discussion that I’m pleased to be able to share with you.

You can watch the full video here. Please comment and let me know what you think!

Adam Stein

A Mobile Change of Seasons

Posted by Adam Stein Sep 11, 2014


In North America there is a hint of exciting autumn mobile energy in the air. The most obvious sign of a measurable weather change arrived on Weds. with the Ericsson – SAP Mobile Secure global partnership announcementThis week in a unusually rainy Las Vegas the rain brought more than flood waters. A very mobile cloud appeared long before the rain. This cloud turned out to deliver mobile scale, reliability and a promise to deliver enterprise value in the form of the SAP HANA Cloud platform.  SAP CEO Bill McDermott spoke to the mobile topic during his day 2 keynote speech with Sports Ambassador Marshall Faulk.  Telecom providers and their enterprise customers arrived in Vegas this week to hear from a number of mobile industry leaders including AT&T, Verizon and SAP.  Here’s a quick recap of what precipitated.


The cloud build up to CTIA Super Mobility Week began in earnest a few weeks ago with SAP partner VMWare striking a mobile deal to offer mobile place application management software to its customers. This SAP Mobile Secure offering delivers an easy to use web-based portal that simplifies mobile app onboarding and distribution.  The next mobile weather front arrived with SAP Mobile App support for a new Enterprise-ready Samsung tablet bringing the ability to quickly help field service and work force management.



Visualizing the change of mobile seasons became obvious with two new SAP Augmented Reality applications.The SAP AR Warehouse Picker and AR Service Technician apps improve user experience and work processes by offering a hands-free working experience.  Many of SAP’s 261,000 customers count on mobility innovation with support on the newest OS.  A rapidly growing demand storm is developing in the enterprise with Apple announcing new devices and of course iOS8 software.  SAP is helping seed the mobile cloud with support for customers looking to take advantage of iOS8 EMM, Apps and Mobile Platform development updates.



CTIA wouldn’t be complete without a survey detailing the changing mobile weather. SAP’s consumer demand for SMS survey covers 12 countries, 2,700 adults and one very important trend. App fatigue or icon overload resulting in a thirst for real time mobile communications is not a mirage. While the heat continues to grow around mobile apps, this SMS survey shows businesses want direct SMS communications in their mobile interactions. The study offers miles of clear sky visibility around the business opportunity to incorporate SMS communication into their multichannel strategy to attract and retain world_atlas_app.gifcustomers.


The mobile forecast continues to be very cloudy with a forecast for a wide range of enterprise-ready precipitation and for telcos and their enterprise customers that’s a winning prediction.

Wearables as we know them are an emerging technology. They will contribute to and possibly even shape part of 'industry 4.0'. There are many players in this space providing pieces of a complete wearables experience that includes hardware, software, add ons and SDKs augmented reality and more. Innovation industry leaders are partnering with wearables and augmented reality providers to design and deliver complete solutions.


Yesterday, SAP announced two forthcoming augmented reality (AR) apps, the SAP AR Warehouse Picker mobile app and SAP AR Service Technician mobile app. The planned apps are envisioned to help simplify and improve user experience and work processes by offering a hands-free working experience. There has been a lot of interest in the SAR AR apps so far, including this article from ComputerWorld: SAP to release AR apps on Android Wear for smart glasses in the workplace.


The SAP AR team will share more information about these apps this fall. In the meantime, here is an overview video and high level details. You can also find information about SAP AR solutions at www.sap.com/augmented-reality.



SAP AR Warehouse Picker:

  • Allow warehouse workers to do all required tasks using smart glasses, which is expected to improve situation awareness, efficiency and workplace security.
  • Enables hands-free experience using visualization and voice recognition to receive instructions via smart glasses, as well as allowing data entry to be handled through scanning or voice recognition.
  • Help warehouse workers by providing inventory location, alerts and instructions for maintenance handling, and the delivery of safety messages to prevent accidents.
  • Simplified authentication, the user experience is envisioned to be enhanced by eliminating the need to enter a username, password or other information required on the smart glasses.




SAP AR Service Technician:

  • Allow field service technicians to have hands-free access to visual enterprise model instructions.
  • Remote expert calling function which shall enable field service technicians to request support from any expert, which can help lower costs by focusing resources where they are needed.
  • Voice recognition, the app is expected to contain multiple features such as integration of 3D model animation and step browsing.
  • Voice notes, recording and playback functions on the device are intended to allow service technicians to create a knowledge base that is accessible to others.



You can learn more about the AR apps in an upcoming ASUG Mobile EAM session. Here are the details:


Untether Field Workers with Augmented Reality

Date: Wednesday, October 8, 2014

Time: 12:00 p.m. ET

Duration: 60 minutes


The opportunity to untether field workers is here. With augmented reality, field service technicians are enabled with a “hands free” experience through visual enterprise models, gesture or touch events, voice recognition, and remote-expert calling to perform their tasks and operations.

Attend this webcast with SAP augmented reality experts to learn what augmented reality is all about, SAP’s current solutions for field workers, and customer use cases and co-innovation stories.


Register Now

For more information about the series, sessions #3 and 4,  please read Paul Kurchina's blog in the SCN Space for Enterprise Asset Management (SAP EAM).

Today was yet another big day for Apple fans. Since WWDC back in June, consumers have been excited about many of the new features coming in iOS8. I was first excited about “Continuity” and the ability to connect my iPhone and my Mac, but after watching today’s keynote there are many new technologies and features that I cant wait to get my hands on. There was a lot of excitement (even from my kitchen stool) around iPhone 6, iOS8 and the build up to Apple Pay and Apple Watch. 

Some people have been keen to check out the new health dashboard app that will allow you to connect fitness apps, track your calories, manage your weight, track how well you sleep and monitor your heat rate. But will your rate soar and your sleep be deprived when you think about how your company will handle the security aspect of managing iOS8 devices?

The keynote didn't cover a lot about the enterprise features of iOS8, but worry not! While the consumer enhancements were pretty significant, the enterprise changes impacting how companies manage and secure iOS devices won’t significantly impact your workday. You can relax and know that SAP has been working diligently to be sure we support iOS8 mobile device management capabilities immediately upon availability on September 17th.

When you look back over the last few iOS releases you’ll note that the enterprise continues to become more and more important to Apple. iOS7 brought us many great enterprise security capabilities and now iOS8 adds to that. Some improvements to the enterprise management features in iOS8 are worth noting for enterprise customers.

Mobile Device Management features:

  • Administrators can disable users’ ability to locally erase, reset or wipe devices. This feature effectively closes the loop on the Device
  • A new device management UI, both in device settings and during the enrollment process, makes understanding the impact of MDM easier and more transparent for users.
  • New queries let administrators see the last time a device was backed up to iCloud so they know whether it’s safe to perform certain tasks.
  • MDM enables IT staff to help users authenticate to enterprise apps using certificate-based single sign-on.

Other Security features:

  • Expanded data protectionIn addition to Mail and third-party apps, the Calendar, Contacts, Reminders, Notes, and Messages apps as well as user credentials are protected with a passcode until after the device is unlocked following a reboot.
  • Certificate-support for SSO
  • S/MIME controls per message - S/MIME users can choose to sign and encrypt individual messages for greater control over the security of mail messages.
  • Data management and content filtering – IT Admins can control which apps can open documents downloaded from enterprise domains using Safari. They can also set up rules for controlling which apps can open documents from iCloud Drive. A new networking framework in iOS 8 makes it possible for third-party networking developers to create powerful content-filtering tools.
  • Always-on VPN will be available in iOS 8. Users won’t need to manually reconnect to their company’s VPN every time they need to access it.

As a vendor of mobile software to large enterprises, SAP sees first hand that an incredible percentage of companies are now support iOS as a corporate standard. Our customers are developing apps with SAP Mobile Platform, taking advantage of the 4000 APIs that Apple app developers can now leverage. And they're also rolling out iOS devices and managing them with SAP Mobile Secure EMM solution. iOS has truly changed the way we do business. We're living the iOS dream ourselves according to Michael Golz, CIO, SAP Americas. “At SAP we support more than 66,600 iPhones and iPads used by our employees worldwide. Our teams continue to offer the same support for deploying the iPhone 6 and iOS 8 as we have in the past. The SAP Mobile Secure portfolio will support all of the company’s devices as well as employees’ own devices. A top concern with deploying new devices is security, so it is imperative that our complete mobile portfolio is ready for the new iOS 8 on day one.”

Compatibility and Availability

Today, SAP announced that we target day-one support for the launch of iOS 8 and devices, including the newly launched iPhone 6. As part of this support, SAP Mobile Secure will support iOS 8 as soon as it becomes available on September 17th. Previous to the announcement today, the SAP Mobile Secure team has been testing MDM functionality on beta versions of iOS8. To date, all functions have worked successfully with the exception of an Access Control feature which will be corrected in a future software update. If you’re an SAP Mobile App Protection customer, iOS8 will be supported in an update planned in September. Customers using SAP Mobile App Protection are advised to have their end users remain on iOS7 until the update is released.

You can test drive SAP Mobile Secure today at www.sapmobilesecure.com. 

Hi All,

It is quite confusing to figure out where certain Mobile Application or Platform questions should go.  There are a large number of Mobile related spaces, each of which might make sense on their faces where questions should go.  Part of the difficulty has to do with the past history of where most of the posts were originally placed.  Some has to do with changes to the application itself, like moving Agentry apps onto the SMP 2.3 or 3.0+ platforms.  This blog is probably the first of several on the general topic of Discussion/Blog/Document placement for various technologies or platforms.  Specifically we will review where Agentry related Discussions should be created.  First some history.


Agentry apps started as Syclo SMART apps prior to SAP acquiring the Syclo company a couple of years ago.  Work Manager is still Work Manager, Inventory Manager is still Inventory Manager, etc.  They have all gone through several iterations since the acquisition and will continue to do so (with one exception).


Prior to, as well as shortly afterwards, the Syclo Resource Center (SRC) was the SCN equivalent for Discussions, Blogs, and Documents.  It also included many documents which were help.sap.com type documents and they soon found their new home there.  Documents and Blogs are still being created or migrated from the SRC by former Syclo (now SAP) employees.  Those who already know Agentry probably know their names well.


There were also several Forums which were part of the SRC which held a lot of institutional knowledge and experience which were eventually migrated to the SAP for Mobile community.  That community was chosen as the most appropriate (and least controversial) location for all things Agentry including the Forum contents.  You can recognize the migrated posts which were all authored by Agentry_SRC, a pseudonym I adopted to keep it separate from my normal secret SCN identity (Michael Appleby).  These posts can also be filtered by the tag, Syclo Resource Center (syclo_resource_center).  Unfortunately, there was no easy way to migrate these posts as separate original Forum posts and their responses, so the original topic and its responses from SRC are concatenated together into single Discussions in SCN SAP for Mobile.


So history has established a default location for Agentry in the SAP for Mobile.  Based mostly on that history, Jan-Gerrit Groeneveld created an Agentry Landing Page there named Agentry is here to stay which contains links to pertinent Agentry Blogs, Documents, and other information sources.  Many people contribute to keeping it current with newly released documents and blogs, including those same former Syclo employees here at SAP and some who have moved on to other challenges.  All of whom are experienced Agentry experts.


When is he going to get to where to post Discussions?  Tired of the history already??


Okay.  Here we go.


  1. For general application development questions on Transmit, Rules, Transactions, Fetches, Config Panel, ANGEL, Objects, Collections, Agentry Editor Plug-In, Eclipse, Push Configuration, Background processing, Data Tables, Complex Tables, Extensibility, etc., use SAP for Mobile.  This is regardless of whether installed on SMP or not.  If the Discussion topic does not depend on the platform, then stick with SAP for Mobile.
  2. For Agentry applications on SMP 2.3, most of the Discussions were and still are in SAP for Mobile, but we are now moving into the gray area of the mix of SMP (platform) and Agentry (applications).
  3. If the Agentry application will be installed on SMP 3.x or above and the topic depends upon the platform including installation of the app, configuration of the platform, security, SCC, moving from Dev to Quality to Prod environments, backend connections (through SMP), or any other topics which depend upon working in the SMP environment, then post in the SAP Mobile Platform Developer Center community.
  4. All Agentry Apps for Maximo (IBM Maximo supplies the backend instead of SAP), use SAP for Mobile.
  5. For the Sales Manager 2.5 application, unless generic to Agentry development (see #1) questions would generally be better served by posting in the SAP CRM: Mobile Applications community.  This application will have no further version updates (at least that is the latest SAP position I have heard).
  6. For Afaria managed devices with Agentry apps, Agentry installed on HANA platform (not sure this has happened yet), and probably a few others that escape my notice right now, by default, use SAP for Mobile, but for the HANA platform, this will probably go to one of the HANA related Developer Center communities (SAP HANA Cloud Platform Developer Center or SAP HANA Developer Center).


I encourage you to agree, disagree, or expand upon this blog.  It is intended to be a living document.  Comments are welcome!



  • For any content created, please, please, please make sure you add appropriate tags ESPECIALLY "agentry".
  • "syclo" is fine if outdated.
  • Do not use "syclo_resource_center" as that is intended to be reserved for the migrated SRC Forum posts.
  • If you have a specific Agentry application, the appropriate tags are: work_manager, service_manager, inventory_manager, rounds_manager.
  • Post the version if possible using the syntax: application_name_version.SP like work_manager_x.x if available, work_manager_xx if not.  SCN does not allow periods in tags unless they existed prior to one of the early upgrades to the tagging functions a little over a year ago.
  • If Maximo is the backend, add the standalone tag "maximo".
  • If a platform is involved (#3 above), the provide the version in the tags like "smp_3.0", "smp_30_sp03", can add "sap_mobile_platform", but it adds little value.


I spend a lot of time on a lot of Discussions editing or, more often simply, adding tags and Categories.  [Speaking of Categories, Agentry was considered a platform, but it is not THE SAP Mobile Platform.  Agentry's Category is SAP Mobile Applications].  It is tedious, but it allows the Agentry (or other topics) experts find the Discussions of interest to them.  Strongly urge you to use tags.  Don't be limited to just the tags I mentioned and don't just grab those that are the most common which is the list that you can see.  Most are so generic as to be useless.  If you are having problems installing the Agentry Editor Plugin into Eclipse add the tags "eclipse" and "agentry_editor_plugin_installation_error".  Once you have a solution, it will be much easier for others to find it within SCN.


Thanks and I hope this helps people out there!


Regards, Mike (Moderator)

SAP Customer Experience Group - CEG

Have you ever seen a user interface and thought, “I could design something much better than that”? Well now is your opportunity to show the world your skills!


Introduction to SAP Fiori UX is a new openSAP course starting September 9 and we’re introducing a new element – the SAP Fiori UX Design challenge.


On top of the regular learning offerings, such as video units, self-tests, weekly assignments and discussion forum, in week 2 you will receive access to more resources (based on SAP best practices from the SAP Fiori UX Design rapid-deployment solution), which will also provide you with details about the challenge. You can then design and submit your own Fiori UX example any time up until October 20. Then, between October 20 and October 27, your peers and SAP experts will rate your submission and soon thereafter the top three submissions will be announced.


You can earn bonus points by taking part and the winners will each receive both a special certificate from openSAP and an iPad! They will also have the opportunity to receive written feedback from SAP Fiori UX Design experts!


It is important to note that the SAP Fiori UX Design challenge is completely optional and in no way required for full completion of the Introduction to SAP Fiori UX openSAP course. Also, the challenge is meant for everyone interested in SAP Fiori UX, not just designers. Even if you have no previous design experience, the resources provided will give you a quick overview and provide you with what you need to participate in the challenge. 


If you’re not enrolled, don’t worry, it’s not too late. Enrollment remains open throughout the course and you can submit your design challenge entry until October 20. Remember that at openSAP the available components of the course, including enrollment, learning content, final exam, Record of Achievement, and the design challenge, are all free of charge.


What are you waiting for? Enroll today and impress the world with your talents!

Each year around this time there are announcements about new mobile devices, new mobile operating systems and more. Only a few hours ago, Samsung made the press announcement 'Inspired by Professionals and Built for Business, Samsung Unveils First B2B Tablet at IFA 2014'.


Here is the skinny on the new ruggedized tablet specifically designed for the enterprise and use in dynamic environments


  • An anti-shock, protective cover that can withstand a 1.2-meter drop
  • Water and dust resistance with IP67 certification
  • A detachable battery providing 8-10 hour, long-lasting battery life
  • A thin and light profile at 9.75mm thickness and 393 gram weight
  • Built-in NFC
  • 3.1MP Auto Focus
  • Camera for barcode scanning

You can find the full product details for this new tablet on the Samsung website here.


SAP has worked with Samsung to ensure that our industry leading mobile asset management solutions are compatible with the Samsung Galaxy Tab Active. Apps from SAP including SAP Work Manager mobile app, SAP CRM Service Manager mobile app are pre-certified and able to run on the new tablet launched today. Together, SAP and Samsung offer a complete mobile EAM solution. Watch the video below to see how an end-to-end mobile asset management experience.


It is back to school season and teachers are welcoming their students into the classroom to share the lesson plans they have prepared over the summer months. While this is an exciting time for youth to expand their studies there is not the same major event for adults in September each year.


With this in mind, the SAP Mobile team has teamed up with ASUG to offer you the Take Enterprise Asset Management Where It Matters Most with Mobile - ASUG Webcast Series. This is an opportunity for you to learn how you could use mobile technology, including the latest devices and wearables, to drive innovation in your enterprise asset management and field service operations.


Register for this 4 part webcast series to understand how you could transform the way you manage your asset‐intensive business. With SAP Enterprise Asset Management (EAM) mobile apps, you can improve business processes and executions, enhance safety and compliance, and give field workers the power to collaborate in real time. Participate in this four-part webcast series on mobile EAM with SAP product experts and EAM industry leaders to learn about current offerings, customer stories, best practices, and future innovations in asset‐intensive industries.


The first session, SAP Mobile Enterprise Asset Management (EAM) - Today, Roadmap, and Future, is like a 100 level course. The first class in our pseudo semester. Here are the details about the session:


Date: Tuesday, September 9, 2014

Time: 12:00 p.m. ET

Duration: 60 minutes


Field workers and maintenance technicians are always on the move. They require real-time access to information about assets, inventory, and work orders in dynamic environments. Asset-intensive industry leaders are looking to mobile and other innovative technologies for process improvement and execution, enhanced safety and compliance, and real-time collaboration among operations, maintenance, logistics, services, and support.


Attend this webcast with Patrick Flaherty, SAP Mobile Field Service & EAM Expert, to learn about SAP’s current solutions, the roadmap, and the future of mobile EAM.


Register Now


For more information about the series, sessions #2, 3 and 4,  please read Paul Kurchina's blog in the SCN Space for Enterprise Asset Management (SAP EAM) and see the promotional banner below.


2014-08-19 ASUG Mobile Webcsat Series Promo 2014.jpg

With the recent announcement "SAP Fiori UX and Screen Personas" are free with your standard ERP License; SAP has opened a huge area for its customers to explore. The interesting point to note is, it's not Fiori OR Personas, and rather it's Fiori AND Personas.  The fact is, that a customer can maximize on both of these UX features.

Last year SAP brought an end to the flaws of its widely disapproved user interface, when they introduced Fiori and personas. Both of them received an excellent acceptance by all the users who were bored by the monotonous complex sap screens.


SAPs new UX strategy is right in time to cope up with consumerization IT. They have very well targeted needs of both the user on the go and the functional user who needs greater options. So if you are a sales representative on the move and need a quick access to create a sales order; or if you need a detailed ME21n screen to create a PO, You can do both but in a flexible and customizable way.


Many of us are still new to this and don't know what is Fiori and what is screen personas? After all it's free, so how could we make the best use of it!!


Fiori UX:


SAP Fiori UX - The new face of SAP, is a set of 300+ standard apps, which can be installed and readily used. These apps can be used across SAP Suites CRM, SRM, and ECC etc. We have Analytical Apps that leverage the capabilities of SAP Hana.


Fiori in 3:





Personas is SAPs answer to the boring and complex SAP screens. Well we do need the complexities at times, but Personas gives you the flexibility to customize it. Personas are browser based rendering system for classic SAP screens. It's amazing how easy it is to modify element of an sap screen like removing buttons, changing background image, changing the color scheme specific to your organization, removing unwanted tabs, list goes on. And all this with NO programming knowledge at all!


Personas in 3:




The optimal way to leverage on this strategy would be to explore both of the above in the scope of your project. Here's an overview of what the 2 differ in:



Fiori UX


Fiori is a set of standard apps provided by SAP across Business Suites.

Personas is rendering tool provided to customize standard sap ECC transactions as per user needs.

It is adaptable by mobiles, tablets & desktops.

Desktops only.

Knowledge in UI5 and netweaver gateway to enhance or customize standard apps.

No Programming knowledge required for personalization.


So the best situation would be to identify the key users and the functional users requirements and bring the best out of these two amazing new UX features.

Here are a few important links to explore more:






Super Mobility Week powered by CTIA is quickly approaching. From Tuesday September 9, 2014 to Thursday September 11, 2014 the Sands Expo in Las Vegas will host mobile market leaders and mobile maniacs to experience mobile technology as we know it today and what to expect in the future.


CTIA posted 29 reasons to attend Super Mobility week and I would like to add one more. This is not an exercise just to make the list an even number, it is because mobile drives innovation in The Future of Work, The Future of Customer Engagement and The Networked Economy. So I propose that the 30th reason to attend CTIA is to experience real mobile innovation and here are some reasons why:


2014 - 09 - 02 CTIA Infographic (3).png


But there's more.


If you go to CTIA (or are already signed up for the show) you can attend the Keynote Session by Bill McDermott, CEO of SAP on September 10, 2014, 9:00 AM to 11:00 AM, Sands Expo − Venetian Ballroom. I cannot give you the specifics, but Bill and the SAP Mobile team have prepared to show you real mobile innovation at the event. In fact, you can experience mobile innovation for yourself in our 55' by 60' booth - that a lot of space and a lot to do and see!


Make sure to stop by booth #4414 throughout next week to talk with our mobile experts and get hands on with new mobile solutions. You can even book meetings with our mobile executives and staff (Please contact me directly at Carolyn.coad@sap.com to book your appointment.)


Stay tuned, there will be more to share next week

Do you want to Launch App directly with possibility to search or view catalog ?

Do you want to Launch App Directly without header ?

Do you want to Launch Fiori Launchpad without Header ?

Do you want to Launch Fiori Launchpad with Header(Search + Catalog Link) without Logo - Embed


From SP09 of UI Addon you can now perform all the above with minimal efforts :



Launch App Directly with Header - this will be useful if you intend to launch your application directly without having to navigate from FIORI Launchpad, You still see the header (Logo, Search, Home button)




sap-ushell-SAPUI5.Component: This will be available from your Launchpad Customizing(LPD_CUST) for your application under Additional Information

sap-ushell-url: This as well will be available from LPD_CUST under URL


Standalone Mode will launch your App Directly, however you will still have the Home Button which will allow you to navigate back to your FIORI Launchpad.



Launch App Directly without header: No logo, No Header, No Catalog Button, Directly to your App



Add URL Parameter





Launch Fiori Launchpad without Header: Default Fiori Launchpad without Header(no search, no Catalog button, No logo)

URL Parameter &sap-ushell-config=headerless allows you to launch your FIORI Launchpad without a header





Launch FIORI Launchpad with Header(Search + Catalog Link) without Logo - Embed

URL Parameter &sap-ushell-config=embedded allows you to launch your FIORI Launchpad with a header and without logo - useful when you want to embed within your Corporate portal without an additional logo





Best Regards


As a proactive support to our SAP Work Manager/Inventory Manager customers, we have setup some quick start guide on how to install and get the SAP Work Manager to sync with the typical Agentry Test Environment (ATE) or SAP Agentry WPF clients.


Most of these Quick Start Guides reviewed multiple support tickets, QA tricks and request for help from the SAP Community Network (SCN discussions) to enhanced our documentation. This means by following the steps outline in the guide, the user will not see the same common error as reported in SCN or SAP ticketing (incidents). This will help each user tremendously in setting our products.


Thanks for making our SAP Work Manager and Inventory Manager successful. We wanted to share more hands on guide to help you in setting this product easily for your project and the customers.


  1. Quick Start Guide to install SAP Work Manager 6.0 with SMP 2.3 - Agentry - See SAP KBA # 2048221
  2. Quick Start Guide to install SAP Work Manager 6.1 with SMP 3.0 - Agentry - See SAP KBA # 2060561


# You may need to access your SAP account to properly view the KBA link above.


Special Note:

  • SAP Inventory Manager 4.0 (with SMP 3.0 - Agentry) also follows the same quick start guide as of SAP Work Manager 6.1 (Names of files or mobile product is different but it has the same flow)
    • Needs Mandatory SAP note: 2016236 - Mobile configuration panel changes for SAP Inventory Manager 4.0 to make the sync work


Additional References (Mandatory SAP back-end setup):


Users are expected to setup the SAP back-end add-on. Please set it up prior to running or following the Quick Start Guide above (please read any special mandatory patches as discussed below).



As this is a living document, you may bookmark this for future updates on Quick Start Guides.


If you have any feedback we could use it to further enhance our products or documentation. Rating each of the Quick Start Guide will help us understand if you need more of it.


Best Regards,

Mark Pe

SAP Senior Support Engineer (Mobility)


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