In our continuous endeavors to improve product supportability, we recently
created a new visual, flow oriented page to support resolution of critical
SAP Netweaver Application Server issues. It’s in the format of a Decision Tree in
the newly revamped Client Server Technology WIKI page.
The approach looks at the landscape from the perspective of an SAP Administrator
that will troubleshoot SAP Netweaver Application Server issues based on observed
behaviors. Just like real life is!! It provides an end-to-end view of the system logic to
support the decision process of where to go next and what to look for.
The objective is to allow Netweaver Administrators identifying errors affecting
the entire services of an Application Server and, even more, to solve the problem.
It cannot be and does not aim to be a complete documentation describing all
possible error scenarios.
This is a browsable interactive tree where actions to test every Application Server
component can be found in each step, allowing to Identify the issue, Resolve it and,
if not possible, Collect the right traces to submit for analysis.
Check the decision tree out in this link.