Alert configuration may sometimes cause some problems.
With this list of steps you can quickly find out what might be the reason.
Step 1
Check if you scheduled the report SXMSALERT_PROCESS_DATA_GET as a background job.
Step 2
Check the update frequency in the End-to-end monitoring (and set to it to 5 minutes):
- go to Runtime Workbench
- choose End-to-end monitoring
- choose "Further settings"
Step 3
Check if the monitoring systems have at least medium monitoring level (if not change it to medium or high).
Step 4
If you cannot open Alert configuration tab from RWB take a look at those notes on how to resolve your problem:
750287 - XI 3.0 Runtime Workbench: Alert configuration does not start
813703 XI RWB alert configuration is incompletely displayed
Step 5
If you cannot open your alert inbox (neither from TCODE - ALRTINBOX nor from RWB)
check if your alert inbox service is properly activated in SICF:
- go to TCODE - SICF
- check if the service alertinbox is activated (you can test it from here)
Step 6
If you don't receive any alert into your alertinbox but you believe that they are triggered check if the alerts were created:
- go to TCODE - ALRTCATDEF
- choose Settings - Configuration
- make sure you have the logging parameter checked
- go to TCODE - SLG1
- choose object "ALERT"
- and from here you can check if your alert was generated or not
- if you have a look at "additional information" you can also check the recipients of the alert
Step 7
If still your alerts don't get triggered one more time take a look at:
Alert Notification Step-by-Step - help.sap.com
With this list of steps you can quickly find out what might be the reason.
Step 1
Check if you scheduled the report SXMSALERT_PROCESS_DATA_GET as a background job.
Step 2
Check the update frequency in the End-to-end monitoring (and set to it to 5 minutes):
- go to Runtime Workbench
- choose End-to-end monitoring
- choose "Further settings"
Step 3
Check if the monitoring systems have at least medium monitoring level (if not change it to medium or high).
Step 4
If you cannot open Alert configuration tab from RWB take a look at those notes on how to resolve your problem:
750287 - XI 3.0 Runtime Workbench: Alert configuration does not start
813703 XI RWB alert configuration is incompletely displayed
Step 5
If you cannot open your alert inbox (neither from TCODE - ALRTINBOX nor from RWB)
check if your alert inbox service is properly activated in SICF:
- go to TCODE - SICF
- check if the service alertinbox is activated (you can test it from here)
Step 6
If you don't receive any alert into your alertinbox but you believe that they are triggered check if the alerts were created:
- go to TCODE - ALRTCATDEF
- choose Settings - Configuration
- make sure you have the logging parameter checked
- go to TCODE - SLG1
- choose object "ALERT"
- and from here you can check if your alert was generated or not
- if you have a look at "additional information" you can also check the recipients of the alert
Step 7
If still your alerts don't get triggered one more time take a look at:
Alert Notification Step-by-Step - help.sap.com
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