I asked myself this yesterday. Earlier in the week I was reminded about the site Improvement Finder
What is this site? Greg Capps explains it here Customer Connection – The Ideas are coming to a note near you! I first heard of it a while ago from SAP Mentor Gregor Wolf
Then while discussing the site with a co-worker this week, she reminded me yesterday that there are some things we can use today in our existing system. For sure for SAP for Utilities customers, there are some:
In my case, I selected Utilities and SAP ERP (we are not using CRM with Utilities)
22 search results came back.
For us, we immediately discovered we could use these notes:
Some of these issues we just accepted, and some of them we had work arounds. But why didn't I think of using this before?
Where did these come from? Many of them came from the Customer Connection program, which is started by User Groups.
What about BI? Go here:
Most of these are related to SAP BusinessObjects Web Intelligence, resulting from the Web Intelligence Customer Connection, which was last year. Many of the enhancements came with BI4.1 SP2. See Customer Connection Improvements in BI4.1 Based on User Group Input
What's in the future? See Innovation Discovery from ASUG Webcast – Important Information to Know as next year it is planned to have the Innovation Discovery tool to replace the Improvement Finder.
Also learn more about the customer connection program at SAP TechEd && d-code where ASUG Volunteer and SAP Mentor Susan Keohan starts a Customer Connection program for Workflow Meet ASUG SAP TechEd d-code Speaker Sue Keohan - Customer Connection for Workflow
So these are things you can start using today. Check out Improvement Finder