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SAP Event Management

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SAP provides the ability to create alerts (emails) through the Alert Framework. Other modules, like SAP Event Management, integrate with the Alert Framework in order to send notifications on exceptions uncovered in the process.

 

The text that is maintained in the Alert Category definition (tx: ALRTCATDEF) is either static or mapped in from the called system (e.g. SAP EM).

 

http://3.bp.blogspot.com/-rKDvw9G0BOM/VUPlICfOnSI/AAAAAAAAApA/pI9_BcK4hxQ/s1600/alert.JPG

 

At times we need to have the ability to manipulate the resulting mapped text. To do this you can use BAdI ALERT_MODIFY_TEXT. Note that the BAdI requires filter values relating to your Alert Category Class. See values for my scenario below.

http://3.bp.blogspot.com/-PKdhcWarbqc/VUPmJ2ZOTbI/AAAAAAAAApE/T0pJZkMAfJ4/s1600/badi_alert.JPG

The method to implement is called MODIFY_LONG_TEXT

 

Scenario: We need to replace the uppercaps with Lowercaps for TORONTO...


Sample code:

DATA: lv_line TYPE soli.
*IP_LANGU         TYPE SYLANGU              Language
*IO_ALERT         TYPE REF TO CL_ALERT      Alert
*value( FLT_VAL ) TYPE SALRTSCLSC  Parameter FLT_VAL of Method MODIFY_LONG_TEXT
*IP_LOGHANDLE     TYPE BALLOGHNDL OPTIONAL  Application Log: Log Handle
*IP_APPL_GUID     TYPE GUID_32              Application GUID
*CT_LONG_TEXT     TYPE SOLI_TAB   OPTIONAL  Long Text
*CP_TEXT_TYPE     TYPE SO_OBJ_TP  OPTIONAL  Text Type
*FLT_VAL-CATEGORY = Alert ID . E.g. Z_BK_BOOK_CANCEL
  
LOOP AT ct_long_text INTO lv_line.

    
IF lv_line CS 'TORONTO'.
      
REPLACE 'TORONTO' IN lv_line WITH 'Toronto'.
      
MODIFY ct_long_text FROM lv_line INDEX sy-tabix.
      
EXIT.     ENDIF.

  
ENDLOOP.


And the result is:

http://1.bp.blogspot.com/-XGt_9xOHOWo/VUPoNcjBycI/AAAAAAAAApQ/COe0hQdzBO4/s1600/alert2.JPG

We recently encountered a situation that after an install of SAP EM on an SNC server the SAP Event Management node was missing in the IMG structure (t-code SPRO). A work-around using transaction SIMGH is doable but the permanent fix is shown below...

SAP provided OSS note 2197261 (SPRO Use another SAP Reference IMG) to address this issue.

  1. Create, activate and execute report ZSLA_SHOW_REFERENCE_IMGS
  2. Follow the instructions mentioned in the report
  3. Copy the content of the clipboard into a text file
  4. Start transaction SCUSSEQUENCE
  5. Choose Hierarchy type SAP Reference IMG
  6. Press icon Change (F6)
  7. Enter an ID, which is different to SAP_----- for example Z_IMG
  8. Enter Switch to another IMG in field Description
  9. Enter the 32 digit GUID which came from the field TREE_ID into field Structure GUID (Copied to clipboard in report ZSLA_SHOW_REFERENCE_IMGS)
  10. Press icon Save (Ctrl+S)
  11. Save the changes in package BECU
*&---------------------------------------------------------------------*
*& Report ZSLA_SHOW_REFERENCE_IMGS
*&---------------------------------------------------------------------*
*& Shows different SAP Reference IMG and delivers the
*& corresponding Structure GUID
*&---------------------------------------------------------------------*


REPORT ZSLA_SHOW_REFERENCE_IMGS.
DATA SCUS_HIER_TABLE TYPE STANDARD TABLE OF SCUS_HIER WITH HEADER LINE.
DATA SCUS_HIER_TABLE_CHOOSEN LIKE STANDARD TABLE OF SCUS_HIER.
DATA SCUS_HIER_ROW LIKE SCUS_HIER.
DATA CHOOSEN_TREE_ID LIKE SCUS_HIER-TREE_ID.
DATA FELD(100).   "for AT LINE-SELECTION
DATA WERT(100).   "for AT LINE-SELECTION
DATA rc type i.
SELECT * FROM SCUS_HIER APPENDING TABLE SCUS_HIER_TABLE
    WHERE TYPE = 'IMGXX'.
SORT SCUS_HIER_TABLE BY TREE_ID.
DELETE ADJACENT DUPLICATES FROM SCUS_HIER_TABLE COMPARING TREE_ID.

NEW-LINE.
WRITE: 'Double-click on the TREE_ID to open the different SAP Reference IMG´s' COLOR 2.
NEW-LINE.
WRITE: 'If you have found the correct SAP Reference IMG, leave the reference ' COLOR 2.
NEW-LINE.
WRITE: 'IMG with Back (F3), and leave the report with Back (F3)' COLOR 2.
NEW-LINE.
WRITE: 'Now you can find the correct reference IMG TREE_ID in your clipboard' COLOR 2.
NEW-LINE.
WRITE: /, 6(20) 'ID' COLOR 5,
                    26(20) 'REPLACES' COLOR 5,
                    46(32) 'TREE_ID' COLOR 5.

NEW-LINE.
* Dataloop at SCUS_HIER_TABLE.
    WRITE: 6(20) SCUS_HIER_TABLE-ID COLOR 3,
                  26(20) SCUS_HIER_TABLE-REPLACES COLOR 3,
                    46(32) SCUS_HIER_TABLE-TREE_ID COLOR 2.
    NEW-LINE.
endloop.

AT LINE-SELECTION.
    READ TABLE SCUS_HIER_TABLE.
    GET CURSOR FIELD FELD.
    GET CURSOR VALUE SCUS_HIER_TABLE.
    CASE FELD.
       WHEN 'SCUS_HIER_TABLE-TREE_ID'.
         IF NOT SCUS_HIER_TABLE-TREE_ID IS INITIAL.
           SCUS_HIER_ROW = SCUS_HIER_TABLE.
           CALL FUNCTION 'STREE_BROWSER_DYNP_HC'
              EXPORTING
                 STRUCTURE_ID = SCUS_HIER_TABLE-TREE_ID
               LANGUAGE = SY-LANGU.
         ENDIF.
      ENDCASE.
  CLEAR SCUS_HIER_TABLE_CHOOSEN. REFRESH SCUS_HIER_TABLE_CHOOSEN.
  APPEND SCUS_HIER_ROW TO SCUS_HIER_TABLE_CHOOSEN.

* Paste SCUS_HIER_TABLE_CHOOSEN to clipboard
CALL METHOD CL_GUI_FRONTEND_SERVICES=>CLIPBOARD_EXPORT
     IMPORTING
       DATA = SCUS_HIER_TABLE_CHOOSEN
     CHANGING
       RC = rc
     EXCEPTIONS
       CNTL_ERROR = 1
       ERROR_NO_GUI = 2
       NOT_SUPPORTED_BY_GUI = 3
       others = 4.
    IF SY-SUBRC <> 0.
       EXIT.
    ENDIF.

SAP Process Observer for Built-In Processes (POB) allows organizations to monitor and optimize core processes based on SAP Business Suite’s built-in business object events. It's been around quite a while - Since 2011, I believe. The functionality it provides is somewhat close to SAP Event Management but there are major differences in functionality and also in the scope of the process that each covers. Comment on the blog if you want more details on the differences. Below is a set of documents that are available on SCN that will help guide you through understanding what POB is and how to put it in...

I created a poll in 2014 to see what versions of SAP EM were the most popular - See poll here.

 

I thought I would just call out the results and let those who are interested see what is going on.

sap em versions used.JPG

 

Poll highlights:

  • 124 total votes
  • SAP EM 7.X has over 50% of the install base
  • SAP EM 9.1 and 9.2 have subsequently been released and also now have good adoption
  • There are still a more than insignificant number running on 4.x or less! Not quite sure why because the UI in releases 7 and 9 are substantially better.

 

After this posting I'll edit the Poll to include 9.1 and 9.2 so we can start capturing those stats. Leave a comment if you have further suggestions on useful data to collate...

As this question comes up now more often here a short overview when EM is released on HANA:

 

EM 9.0 is available for HANA with SP03 on Netweaver 7.40 stack.

 

You find this information in note:

1826531 - Add-on compatibility of SAP NetWeaver 7.4 - ABAP

 

EM 9.2 is released from the beginning for HANA.

Alongside with SAP Event Management 9.2 the first Fiori app 'Freight Order Visibility' has been released in 2014. This app leverages the EM OData service, which has been introduced with SAP EM 9.2. The app has been designed to be used for the freight order tracking scenario based on event handler type ODT40_TO. While the EM OData service already highly supports extensibility, the 'Freight Order Visibility' app is bound to the supported ODT40_TO scenario and with only very limited possibilities for enhancements. Therefore it has been not a simple task to create Fiori apps for custom tracking scenarios. In fact, such apps had to be developed from scratch - until now. This gap has now been closed with the release of the SAP Web IDE 1.13.

SAP Web IDE 1.13 includes a new plug-in for SAP Event Management 9.2. This leverages the EM OData service as well and allows you to generate a Fiori app by using the template 'Transactional App for SAP Event Management'. Please check out the details in the guide on 'How to Generate your own Transactional Fiori Apps'.

 

If you have questions or feedback regarding this topic, let us know!

SAP Web IDE version 1.13 will include the SAP Event Management plugin which enables developers to generate their own transactional SAP Fiori apps for SAP Event Management.

Read the detailed developer guide SAP Web IDE plugin for SAP Event Management.

Pre-requisites

  • SAP Event Management 9.2 SP 4 and above
  • SAP Fiori for Event Management 1.0 or above
  • SAP Web IDE 1.13 or above

Summary of steps needed

Step 1: Configure the Back-end System

  • 1. Activate the EM OData Service
  • 2. Configure the EM OData Service
  • 3. Test the Configuration of the EM OData Service

Step 2: Generate a New Fiori App

Step 3: Modify the Generated Fiori App to Enable Non - Standard Functionality (Optional)

  • 1. Change the Attributes in the Detail area
  • 2. Logic to sync two Timezone Combo boxes

Step 4: Set Up the ABAP Front - End Server

  • 1. The ABAP Front - End Server
  • 2. Define Semantic Objects
  • 3. Customize Your SAP Fiori Launchpad


Read the detailed developer guide on SAP Web IDE plugin for SAP Event Management.

The healthcare, life sciences and pharmaceutical sectors face a lot of challenges in their manufacturing, operations and supply chain management processes. The US Food and Drugs Administration insist that companies implement track and trace systems to improve the security of prescription drugs to customers. Counterfeit drugs are major problem and accounted for $75 billion in revenue in 2010 according to the National Association of Boards of Pharmacy.  Implementing electronic track and trace for prescription drugs with serialization will reduce the counterfeit products over a period of time.

 

Serialization or Unique identification helps us to identify who manufactured the product, which wholesaler has sold to retailers or hospitals and to which customer it has been prescribed.  The implementation of serialization and track and trace provides the ability to track and trace the lifecycle of the drugs in the system end-to-end.  The US Food and Drugs Administration sets some standards to ensure safe manufacturing and distribution of prescription drugs. The US Food and Drug Administration requires an e-pedigree electronic document which documents the full history of particular or entire batches that are manufactured and then prescribed to patients.  The e-pedigree helps to prevent the prescription drug from being misbranded, sold after expiry, counterfeited, diverted, stolen and/or contaminated. All manufacturers, wholesalers, repackagers, OEM’s and pharmacies must comply with the e-pedigree requirements and submit prescription drug information, source and destination, how and when it was prescribed to a customer, to the e-pedigree system.

 

How does a track and trace system improve security?

 

A track and trace system improves security by:

  • Knowing the life cycle of the prescription drug, from where it is manufactured, who is repackaging it, who is distributing, when it is prescribed and when it is sold
  • Meeting accurate regulatory and compliance requirement questions such as “What, Where, When and Who”
  • Locating prescription drug batches and precisely where they are distributed
  • Enabling the option to recall a particular batch or entire batches which are reported as having a product/batch failure or having not met standards
  • Identify if the prescribed drug is counterfeit, stolen, contaminated etc.
  • Know about the multi-container packaging item level details

 

How does track and trace work?

 

Track and trace works in the following ways:

 

  1. Generate and apply unique serialization number for manufactured drugs.
  2. Capture unique serialization number and store in centralized database (distributed or non-distributed).
  3. Update serialization data in EPCIS centralized database.
  4. Wholesalers, Repackagers and Pharmacies can have the ability to validate the serialization when they perform transactions.
  5. Each time a transaction for serialized drugs is carried out, the transaction drug history is updated in the e-pedigree system.

 

What is EPCIS (Electronic Product Code Information Services?

EPCIS is a GS1 standard that enables companies to capture, update and share information about the products end-to-end in the supply chain life cycle.

Serialization and Track and Trace 1.jpg

The following links provide details of different manufacturers of track and trace and serialization software

 

Why implement SAP track and trace solution?

The following are strong reasons for implementing the SAP track and trace solution:

 

  • Mapped to EPC Global compliance and standards
  • Captures uniquely identified objects EPC, IUID, etc.
  • Seamless integration with other SAP and non-SAP systems
  • Track and Trace end-to-end lifecycle of supply chain management
  • Enables prescribed drugs tracking and authentication at serialized level, item level, batch level and GTIN level
  • Track and trace carton box, pallet and container level
  • Enables tracking of historical and multi-level hierarchy data of prescribed drugs
  • Identify batch failures, recall and notify relevant drug stock holders to return back to wholesalers or manufactures
  • Seamless integration with SAP Event Management to monitor, and provide alert and notification services

 

You can watch as Youtube video on following link Why Serialization and Track & Trace are important in today’s Healthcare, Lifesciences, and Pharmaceutical sectors?

 

Chat/connect with me to know how to implement Serialization and Track & Trace for your clients effectively and efficiently.

Evolution of Quality Management

 

Today we will discuss quality management. This is not a new evolution; it has existed since 1924, when Walter A Stewart created a structured statistical method for production quality control and his methods became the foundation of quality control today. Later, Dr. W. Edwards-Deming applied new statistical methods using Stewart’s ideas that he mastered and finalized and which became well known to the quality management world.

 

The single word: “quality” has changed the economy of countries over periods of time. Post World War II, the Japanese economy was in very bad shape. Their determination towards achieving “Quality” helped to improve their reputation and the economy over a few decades. Dr. W. Edwards-Deming taught the Japanese fourteen principles. These principles are now the foundation of Japanese success in quality. If you ask anyone in the world, they will make the stereotype that “Japan” means “Quality”. Due to the high level of quality, Japanese products take a big piece of revenue from around the world, especially in the car market.


My personal experience with Japanese - I had the opportunity to work with a Japanese team for one of our esteemed clients on SAP Quality Management implementation project. I was amazed about their knowledge and 100% expectation on the quality side of system details, documentation, business processes, process flows, testing and their hierarchical way of working.


Quality Standards

 

Today, quality becomes an inevitable requirement for all products, so a quality standard has become an integral part of all companies. There are many quality standards like ISO, Six Sigma, Kaizen, QFD, TQM, Toyota Production system etc. that exist to help companies maintain quality compliance. People today are more concerned about health and safety issues, and the quality standard companies help to protect the people, processes and technology. Using and consuming poor quality products results in deep pocket experiences or sometimes worse, can result in fatalities.

 

Enterprise Resource Planning System

 

Quality management is an integral part of one of the modules in enterprise resource planning (ERP) systems. If the client is in the business of manufacturing, then there is no other option but to implement a quality management module. The ERP system provides quality planning, quality assurance, quality control and quality improvement in their manufacturing or business processes. Some companies use a quality management module to capture exceptions in their processes such as incorrect order submission, incorrect claims, missing shipments, downgraded products, missing SLA, monitoring team notifications etc. So quality management can be considered a versatile system and it can be adapted and used in many areas.

 

SAP Quality Management

 

SAP ERP delivers its own quality management module to integrate and run QM functions across product life cycle and supply chain. Quality management has 20 elements integrated into the SAP ERP system adhering to the ISO 9000 quality standard, so you can use QM alone or conjunction with following modules SD, MM, PM, PP, PS, CO and HR.

 

The main scope of Quality Management in SAP ERP:


  • Quality Engineering
  • Quality Assurance and Control
  • Quality Improvement
  • Audit Management

Quality Management Components in SAP ERP

 

  • Quality Planning
  • Quality Inspection
  • Quality Control
  • Quality Certificates
  • Quality Notifications


Though it has many functions and required components, the real time visibility and proactive approach model are not implemented yet in SAP Quality Management.


Real time visibility and proactive approach using SAP Event Management for SAP Quality Management


Using SAP EM for SAP QM, it is possible to implement visibility and a proactive approach such as the following examples:

 

  • Trigger alert via Email, SMS or Fax, when Inspection lot is created
  • Trigger alert via Email, SMS or Fax, when quality notification is created
  • Trigger alert via Email, SMS or Fax for partial /full usage decision is made
  • Send an automatic alert to inspection team, when product samples are arrived at quality labs
  • Send an automatic alert to the 3PL warehouse team to move stock into restricted use, when stock is moved into blocked stock
  • Report to the relevant team if the usage decision is not taking place by specified time
  • Alert the relevant team when specific product groups have been made auto usage decision
  • Alert the quality team when high end products are sitting more days in quality/blocked stocks
  • Trigger a workflow, when an inspection lot created for specific customer material samples greater than 10%
  • Automatically move a particular batch or all the batches, when a usage decision fails
  • Trigger an email to the quality inspection team, when a specific inspection type is created
  • Cancel all purchase orders of a vendor, when a customer returns a product more times than a threshold and alert the purchasing and sales team
  • Notify relevant partners to approve or reject when quality notifications are overdue
  • Alert quality labs when certain DEFECTS are found in products
  • Report failures accurately due to customers mishandling, quality of vendors, internal production problems, particular ingredients or products causing an issue and perform analytical reporting through SAP BI.

 

SAP Event Management delivers standard business process types for SAP Quality Management

 

The following standard business process types are delivered through SAP EM for SAP QM:

 

  • EPL_INSPLOT – Quality Inspection Lot
  • EPL_NOTIF – Quality Notification

 

Chat/connect with me how to implement SAP Event Management on SAP Quality Management for exceptions, continuous improvement, submit COA documents, sample failures, recall management, track and trace in shop floor, GS1 GLN location identification shop floor/quality inspection area, track and trace serialized products (hierarchy and using GTIN), track and trace lot/batch (using GS1 GTIN), track and trace multi-packing (mixed packing, overpacking, partial packing (using GS1 SSCC), inspection characteristic routing, engineering change etc.

Welcome. Recently, I have come across a couple of queries posted on forums and have been involved in various discussions about Container Tracking. I was fortunate enough to have the opportunity to work with a great team on implementing a new SAP Event Management “Container Shipment Tracking” system end-to-end during a particular project engagement. We normally read whitepapers and have discussions about ships, trucks and rail tracking scenarios, however the tracking of cargo containers seems to be a different challenge altogether. If you ask a shipping container company or global logistics providers or 4PL or 3PL, they advise that: “Container tracking is complex and inevitable in today’s global supply chain intermodal scenario”. Before we get into much detail on this topic, I would like to give you some insight on “How containerisation has emerged and how in today’s world, cargo movements heavily depend on containerization?”

 

Container Evolution

 

In the earlier days of shipping, wooden boxes, wooden drums, barrels, sacks and so on were used to transport cargo. Transportation of goods was a major challenge due to the non-standard requirements for specific handling of various pieces of equipment, increased loading and unloading time, complex transportation etc. In 1955, Malcom Mclean realised the major challenges in handling cargo from one place to another, and took this as an opportunity to develop a new type of cargo box. He started to work with engineer Keith Tantlinger on a solution to handle the cargo more efficiently and securely. Keith came up with an idea to move cargo in a box-type container, and Malcom then developed this idea further and later his design became globally accepted as the standardized container we are familiar with today. Although we see many different versions and models of these containers, the two geniuses were responsible for ensuring that cargo could be moved safely and securely across the world in box-type containers.

 

Containerization changed Transportation and Port facilities

 

Nowadays, you can see that ports, rails, trucks and ships have been designed largely according to the specification of cargo box-type containers. Cargo ships are primarily suited to stacking containers and offer facilities to load and unload containers. Railway cars cater for single and double container stacking. Container trucks are designed to hold single and double containers, and ports usually have their own container terminal facility with modern handling equipment to load and unload the containers.  Most ports have built-in container terminal facilities to handle cargo containers enabling the loading or offloading to or from ships, trains and trucks, efficiently and effectively.

 

"Did you know that one double stack container railcar could replace 300 trucks?"

 

The port of Shanghai is in the first place in the world to handle 33.62 million TEUs (Twenty-foot equivalent units) of cargo and the port of Singapore sits in second place, handling 32.63 million TEUs of cargo in 2013 as per Forbes Top 10 World Container Ports. Singapore is like a hub and the majority of cargos handled in this port are transhipment containers that are further stacked and then shipped to other Asian and western countries. The handling and tracking of these containers presents a major challenge to the port-based container terminal facilities. There are separate sets of processes executed in the major ports across the world to avoid inconsistencies during loading and unloading onto ships, trucks and railways.

 

"Did you know that every year approximately 500 million containers move across the globe?"

 

The BBC Box Project

 

Under normal circumstances, you would never see the same container twice when loading the goods for a shipment, and it’s highly feasible to assume that we may never see the same container in our lifetime. Let’s consider how a container moves around the world. Our immediate thought goes to the “BBC Box Project” – started because someone had a similar thought to us and created this project to track and trace a container. In 2008, the BBC started this project with the plan to track a container for more than a year. This intermodal container tracking project lasted crossed 50000 miles, where the box tracking started in Southampton, UK and finally ended at the same place having been shipped around the world.  An interesting factor here is that the same driver Lee Harfield loaded and unloaded the container in the port of Southampton. You can view the entire route map that the BBC box container traveled.

 

"Did you know that a container might travel more than 12 countries in a year?"

 

Container Tracking Challenges

 

Tracking containers presents a huge challenge for container shipping companies, logistic providers, ports, trucks and warehouses. The following items can be considered standard questions, challenges and issues that might be presented when trying to track the container.

 

  • Is the container a Full Container Load (FCL) or Less Container Load (LCL)?
  • Is the container being used correctly according to the contents?
  • Is the container requested to be dry or refrigerated?
  • Has the wrong container been sent to the warehouse?
  • Has an empty container been requested for repositioning following a full container being shipped?
  • Is a container sitting in the port or warehouse more than the requested or accepted date?
  • Is a reefer container (refrigerated - temperature controlled) requiring any special attention especially relating to overall temperature?
  • Are containers lost in sea due to natural causes or have they been stolen?
  • Have any containers loaded onto a vessel met with an accident?
  • Has the container loaded onto a truck met with an accident or been affected natural causes?
  • Has the container seal been broken during transit or transhipments?
  • Is the container Gate-In early or has it arrived late at port?
  • Is container still at the port without having been loaded onto a booked vessel?
  • Does the container contain any hazardous materials?
  • Does the container meet the standard of Environmental Protection policy – for example does it require fumigation?
  • Has the container been checked in and/or checked out on the requested date by the clients?
  • Have unloaded containers been requested for pickup or reloaded onto other consignments?
  • Is there a container shortage in a specific country, port, place, warehouse etc.?
  • Has a loaned container been returned or extended on agreed time?
  • Has container damage notification been sent to the logistic providers or container shipping company?
  • Have any port authorities requested container examining or scanning?
  • Is the container missing the bill of lading?
  • And so on…

 

All of the above challenges and scenarios can be addressed by the SAP Event Management Track and Trace solution.

 

How SAP Event Management can help with container tracking?

 

The following are benefits of how SAP Event Management can help with container tracking:

 

  • The SAP Event Management track and trace solution enables tracking of returnable items end to end
  • The ability to track and trace container number, container booking reference (CBR), seal number, bill of lading, carrier name, order number etc.
  • Provides a single portal view for all reported, expected, unreported, overdue and unexpected container tracking events
  • The ability to search and track a vessel, voyage, latest location, last reported container event etc.
  • Trigger an alert to the relevant team when a container is lost or damaged
  • Track the container route position with SAP Visual Business Geo-Map Integration
  • Publish dashboard granular details or a detailed view about containers through SAP Business Intelligence
  • Report events from Non-SAP systems where carriers, freight forwarders or shippers use different systems
  • Seamless container ocean booking events, including loading, vessel departure, vessel arrival, unloading and container cancellation
  • RFID-enable the container tracking process
  • Manage the loading and unloading of returnable transport items
  • Track and trace a container ID is one of the parameters in the delivery process in SAP Event Management
  • Track and trace a container ID as a separate tracking id in SAP Event Management
  • Track and trace containers as a separate tracking scenario in SAP Event Management
  • Container ID and SCAC code validation on reported events
  • Customer-specific or port-specific container seal number validation on reported events
  • Temperature controlled containers can have custom validation and trigger alerts to relevant teams in the event of unexpected events
  • Vessel and voyage mismatch validation on reported events for loaded containers and trigger an alert to the relevant team
  • Track and trace Less Container Load (LCL) and scenarios such as consolidation of orders

I have written an article on ERPGenie.COM on this topic - Read the full article here. Here is a short excerpt from the article:

 

"Most organizations deal with the shipment of goods in to and out of their premises. With the increasing demand for a better customer experience it is a challenge to provide a high level of customer service when parts of your supply chain fall somewhat out of your “sphere of influence”. Sure, through contractual obligations, you can try and force your suppliers and carriers to behave in a certain way but as the old saying goes “stuff happens!”. If the supply chain breaks down outside of your 4 walls, are you aware of it? Do you have enough time between when you find out about the issue and the time needed to correct it? Do these issues in the supply chain cause disruption and potentially lead to lost customers and sales? The key to remedying this issue was discussed back in the 1990’s and was termed Supply Chain Event Management – Give me the ability to monitor the events occurring THROUGHOUT my supply chain as and when they occur – Let me measure these events against what I had expected to occur and if it differs in any way let me know so that I can take proactive measures to correct it.SAP was a part of the “think tank” that came up with the term “Supply Chain Event Management” and created the product SAP Event Management to provide us with this functionality. It went in to General Availability in 2004 so has been around rather a long time… In this article I want to describe how SAP Event Management forms the back-bone of your Track and Trace requirements and specifically focus on the outbound logistics scenario."

...

" - TRACK refers to providing me the status of my goods that I am tracking at this point in time – It allows me to answers such questions as: Who has my goods now? Where are my goods? What status are my goods in? When will my goods arrive? Is the person currently in possession of my goods allowed to be in possession of them?

- TRACE refers to providing me with the historical view of my goods in terms of where they have been, who has handled them, what statuses they have gone through and so forth – It allows me to answer such questions as: Where were my goods manufactured? Who has handled these products to date? Have my goods ever gone in to an “exception” status? Were are the people that worked with my goods authorized and allowed to do so? "

 

Read the full article here.

Allow me to introduce you to air freight and how SAP Event Management can help in the scenario where air freight is used as a shipping method.

 

Air freight returns large revenues and is second only to water-based shipping. In 2010, net revenues of 67 billion US dollars were expected in air cargo and the airlines themselves were expected to carry 51.6 million tonnes of cargo in 2013. Cargo is an important revenue source for many airline companies. Cargo amounts to 13% of the total air traffic revenue globally. Some passenger airlines carry cargo in the lower hold below the passenger deck, and others are dedicated cargo airlines. In many intermodal and multimodal transportation scenarios, the goods are shipped in trucks, then in ships and then in trucks again to reach the destination country. Some niche products, such as those with a short shelf life, high value products, urgent deliveries etc. are shipped via air cargo to reach their destination within a day or two.

 

The routes flown are typically handled by single or multiple airlines to reach the destination airport. After customs clearance, the goods are transported by truck for delivery to the customer. Air cargo presents many challenges, and includes multiple stages and hubs, different loading requirements, different customs requirements in international airports, multiple handling costs, customs duties and the arranging of third party transportation after customs clearance in the destination country.

 

 

What is Unit Load Devices (ULD)?

 

Goods in air cargo are loaded and carried on various pallets and in containers known as Unit Load Devices (ULD). These Unit Load Devices are specially designed for air cargo to enable safe and simple methods to store, load, transport, and unload the goods. ULD specifications feature different sizes based on the attributes and characteristics of goods that they will hold. If goods are sent weighing 100 kg, the ULD does not only hold the goods of one customer, but also carries other goods. Until the air cargo company updated the data on their website, goods tracking does not show details such as goods stuck in customs clearance, lying in the first or a hub terminal, reached the destination airport and so on. Therefore there is a reliance on both the air cargo company, and accurate data.

 

 

Baggage Reclaim scenario

 

You may have unfortunately experienced the familiar scenario of your personal baggage going missing. When you contact the airlines, they would have told you that they are trying to track the baggage and hopefully the result of their tracking is that you receive the bag after 5 or10 or 20 days. But sometimes it is possible that you never receive the baggage. In this case, the airlines say that they are unable to trace your baggage and you receive financial recompense for the lost baggage. These scenarios happen quite often with airline cargo due to the lack of track and trace availability of personal baggage or goods. The sender of goods has to rely on purely on the freight forwarder or a third party update with a tracking number or airway bill number.

 

 

Stages/Milestones in Air Cargo

 

The below are the stages through which goods pass through in air cargo.

 

  1. Air carrier booking request
  2. Air carrier booking confirmation or rejection
  3. Air carrier booking cancellation
  4. Air carrier booking reschedule request
  5. Collection from shipper
  6. Receipt at forwarding warehouse
  7. Print air waybill (AWB)
  8. Air cargo gate-In (Airline warehouse)
  9. Air cargo custom declaration submitted
  10. Air cargo custom declaration accepted
  11. Air cargo custom declaration rejected or resubmitted
  12. Air cargo shipped on board
  13. Air cargo departed departure airport
  14. Arrival at the 1st airport
  15. Departure from 1st airport
  16. Arrival at destination airport
  17. Arrival at destination airline warehouse
  18. Notification to freight forwarder
  19. Freight forwarder submit customs document
  20. Dispatch to freight forwarder or 3rd party warehouse
  21. Deliver to customer (Proof of delivery, or POD)

 

Wow! These many events occur in air cargo when we send goods to a customer. If anything unexpected happens in-between these events, the customer may never know what has happened to a particular air waybill until they request the information from freight forwarder or 3rd party logistics. When proactive shipment monitoring has not been enabled it can lead to deadlines being missed, costly fines and customer dissatisfaction due to the goods not being delivered on scheduled or guaranteed dates.

 

 

SAP Event Management

 

SAP Event Management solves most of these issues we have discussed. It can automatically monitor planned routes, dates and milestones.

 

Upon completion of each milestone, the reported event updates in the system when the freight forwarder, carrier, shipper or consignee sends the data to SAP Event Management. Any unexpected delays or processes overdue can trigger an alert, email or SMS to the relevant team to address the issue immediately.

 

Customs declarations can also be submitted on time to track-and-trace the events that are happening on time, and if there are any deviations, then it is possible to trigger an alert to the customs documentation team to take immediate action in order to bring the shipment back on schedule.

 

If second or third stage milestone flights have been cancelled due to bad weather conditions then SAP Event Management will alert the shipping teams to secure new cargo space on the next available flight.

 

Here are some other high-level examples of what is possible with SAP Event Management:

 

  • Adjusting subsequent milestones when there is an unexpected event or delay on reported events
  • Track and trace the end-to-end route through SAP Visual Business Geo Map Integration for a shipment.
  • Extract the causes of delays and unexpected issues data in SAP Business Intelligence and publish it to key stakeholders
  • Monitor shipment performance and report frequent causes of delays in air cargo
  • Proactively manage exceptions and alert each milestone to the relevant teams

For many years now, I have been trying to spread the word on just how valuable SAP Event Management, as a tool, is to a company. Since 2006, when I personally discovered SAP EM, I have yet to find a reason why an organization should not have SAP EM in their "toolkit" of available solutions. Every Enterprise Architect worth their salt should know what functionality SAP EM provides and how the solution fits in to the SAP landscape. Following up on that, every SAP EM consultant needs to truly understand the design aspects behind each choice of functionality to be used. As a "tool" to provide exception management and visibility to your business process there is always 5 ways to achieve the desired outcome. Factoring in existing knowledge, usability, education, supportability, change management, user requirements allows for challenging design sessions. Just yesterday, Perrine asked a question on the SCN SAP EM forum around a certain topic (see here) that led our thoughts down one path when in fact the solution was available in a completely different space. Our solution architects and engineers need to know how all things fit together in order to make this SAP EM engine roll

 

A couple of weeks back I gave a talk on the Perfect Purchase Order, at the SAP Insider SCM Las Vegas conference. We went over our 1 1/2 hour limit because folks were so engaged in the topic. I can't say that I've enjoyed a talk more than that one. I absolutely love it when folks engage in the session, as that is when everyone learns the most.

SCM 2015 Prague.jpg

I now have the opportunity to do the same talk at the SAP Insider SCM 2015 Prague conference to be held June 1st - 3rd. In addition I will also be talking on another one of my favorite topics... SAP EM. This time I'll be talking around the integration of SAP EM with SAP Global Trade Services. There isn't much documented about how these 2 integrate and there is even less understanding of where it should integrate... I'll do my best to shed some light and see if we can make sense out of it all. You will find out there are a few surprises with what is delivered standard with SAP EM and then you will also  be presented with the possibilities of what a SAP EM enabled SAP GTS process can bring to the table.

 

SAP Insider hosts this conference and frankly they do a pretty awesome job in providing a resource rich experience for the attendees. As a speaker I am pleased to be able to offer you a discount to attend the conference and I certainly hope that you are able to attend and come and 0984235019.jpglisten to my talks and meet with me afterwards. I'll have a couple of my books on SAP EM in my bag so don't be afraid to ask me for a copy - I would be happy to provide you with a copy in person.

 

To claim the discount you just need to use this registration link: Register Here that takes you to the speaker partner page.

 

SCM 2015 Prague 2.jpg

Our topic of discussion today is that computers and communication are inevitable today. We almost can’t imagine a life without these now. Simple things such as talking with our loved ones living in other parts of the world have been made simpler through the use of computers and other communication technologies.

 

 

We need to remember our great inventors and inventions that helped the world become connected 24/7 through the use of feasible communications, such as Samuel Morse’s code, Thomas Edison’s phonograph, Charles Steinmetz’s understanding of the electric current, and Alexander Graham Bell’s telephone. Imagine that only a couple of centuries ago, carrier pigeons and human transported messages were used as vehicles to send and receive communications.

 

The supply chain has also evolved through electronic data interchange (EDI) via the merging of computing and the telephone and wireless communication. New modern technologies are appearing in the world every day. With the evolution of the Internet, the possibilities for supply chains grew beyond our imagination as we now have the capability to connect manufacturers and customers in seconds.

 

Today, the supply chain has moved to yet another level of communication and tracking of their goods with RFID technology (Radio Frequency Identification). RFID systems can physically track and trace goods at manufacturing sites and event trace items after tagging such as materials, components, cartons, bags, pallets and containers.

 

 

(Reference: Chain Reaction – Robert A. Malone)

 

Advancement of RFID technology

 

With the advancement of RFID technology we have opened up a whole new set of possibilities for new benefits such as:

 

  • Track and trace what is physically inside shipping containers
  • Send customs relevant data to enable simple correlation with the customs declaration documents
  • Advanced information to 3PL to speed up the transportation process of despatch to another destination via road or rail
  • Track the physical location of where the vehicle is on the road
  • Send data to the warehouse team about the materials, receiving date, docking times, proceeding through gates, customer details, picking station, etc.

 

Today, SAP has integrated RFID technology with SAP Event Management to track and trace components in certain end-to-end business processes. The below RFID-enabled scenarios have delivered within SAP Event Management:

  1. RFID-enabled outbound delivery process
  2. RFID-enabled Returnable Transport Items (RTI)
  3. RFID-enabled outbound and inbound delivery process

 

Benefits of using SAP Event Management with RFID technology

To conclude, by implementing SAP Event Management with RFID technology we can see new capabilities and options for tracking, such as:

 

  • Tracking empty crates, pallets, containers, etc.
  • Commission and decommission of RFID tags
  • Track and trace processes such as picking, put away, packing and post-goods issue (PGI) of outbound and inbound deliveries
  • Track and trace end-to-end returns
  • Track and trace goods movements accurately in warehouses
  • Automatic status updates based on RFID tag locations
  • Tracking of damaged containers and their movement into restricted stock
  • Track goods with Geo-Map Integration
  • Effective integration with SAP Auto-ID Infrastructure

Today we are going to discuss how to understand the context of SAP Event Management Solution.

 

Let’s start with an introduction to give some background. When meeting with key stakeholders or architects to discuss suggestions and solutions, we always tend to give facts and figures prior to delivering a SAP Event Management solution to clients. We always evaluate the solution to determine overall issues first, instead of trying to identify small process gaps or areas for optimization in the existing process. However, when we have a closer look at the small process issues and optimization potential, fixing the small process issues leads to a larger positive impact on the overall performance of supply chain management.

 

Let me give you an example of one scenario and allow you to visualize it to realize the positive differences you can make within your client business processes.

 

Routes Optimization

 

Take the example of single truck and route efficiency. Some routes might only be 100 miles long, but take more than 6 hours to reach the destination port. However, another truck might 150 miles and only take 2.5 hours to reach the destination port. Why do some trucks take more than 6 hours to travel a 100 miles journey? The route mapping from the warehouse to the destination reports that more hours are required for particular routes of just 100 miles and yet some of these routes take the trucks even more hours at certain seasonal times, or during times of traffic congestion.

The context of this example is to show that dynamic route calculation will help us to calculate the best route depending on traffic and weather conditions. The tracking of performance on a single truck or single route and then processed for efficiency can result in a positive impact on the supply chain management overall process.

 

When you ask this question to the trucking associations, you may get an answer that the 100 miles route contains many hills and perhaps three mountain terrains that must be crossed before the destination port can be reached. However, another route might have a smooth road and no significant obstacles, which results in a lower travel time even if the distance is 150 miles. Integrating this dynamic route calculation and understanding the seasonal changes for one particular event, perhaps seems challenging. But we always look at the big picture when designing a solution in supply chain management. Imagine that a client is shipping 50 containers in a particular vessel to meet the customer’s delivery. In this instance, shipping the product via different routes to reach the departure port would be quite a challenge. If some trucks arrived late at the port then the shipping vessel cannot wait for the missing containers. In this case the ideal situation would be that the container is left at the port and those containers are rescheduled to be loaded onto the next shipping vessel. The end result is that the customer requested delivery date could not be met, which then leads to additional costs for storage at the port, demurrage charges etc.

 

If most of the containers end up being left at port then how would this impact the port itself? The port would not be expecting so many additional containers, which then affects the overall port operation due to the delayed delivery of the containers in the first place. The ports have stringent rules that they cannot hold containers for more than two or three days before the departure of vessel. If the container is a “reefer” (refrigerated storage) then the cost might be double or triple to store the products securely, due to the additional requirements of electricity, air conditioning, mechanics, electricians to check regular temperatures and so on. These uncoordinated multitier supply chain processes and lack of supply chain process visibility results in problems that can be addressed by SAP Event Management. Dynamic route calculation can easily be addressed in SAP Business Rules Framework Plus, and any unexpected events can be reported in SAP Event Management that would then create an alert in SAP Universal Worklist and/or creation of a task in SAP Customer Relationship Management. This could then be combined with additional alerts being sent to the relevant team via SAP Event Management when for example the reefer container temperatures go down below thresholds etc.

 

GEO-Map Integration

 

4PL and 3PL transportation companies are heading towards overall implementation of satellite Geo-Map integration for vehicle tracking and real time traffic updates to truck drivers. Eliminating waste and overage in the transportation process can save trillions of units of fuel across the globe. However, these may appear as small process optimizations and not necessarily seen as a big impact to the overall process. Disorganized or unreported events lead to high transportation costs. We may see the worst traffic in big cities all over the world, even though the trucks drive routes that are reported as having low traffic, or perhaps they drive during off-peak hours. However most of the time the trucks are stuck in traffic and this then causes delays to transportation of goods to the destination. Unpredictable delays and costs of time spent in traffic accounts for 40 to 70 hours per year per driver and it would cost around $500 to $700 per year in lost time and wasted fuel. According to the Texas Transportation Institute, 2.88 billion gallons of fuel were wasted in 2012 in the US and the equivalent billions of dollars of wasted money in fuel could purchase one of the Fortune Top 100 companies every year!

 

SAP Event Management and SAP Visual Business GEO-Map Integration

 

SAP Visual Business Geo Integration with SAP Event Management brings a new milestone to the end-to-end shipment process. The integration makes it possible to track reported events (including the location of all stops made along a route), displayed visually on a geographical map, get the latest update of the shipment route, locate the container, or view the end-to-end route of the overall shipment.

 

In today’s world, the modern advancements in technology bring best practices and real-time visibility to supply chain management. The small process optimizations might seem very simple but actually have a great advantage and will return a larger positive impact in the long run.

 

Draw on existing knowledge and experience when arriving at a solution for clients and be prepared to think facts and figures to see what real differences we can make to their processes that will ultimately save them both time and money.

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