Social media has evolved over the last half decade and is now part of customer strategy for almost all enterprises. Slowly, it is changing the rules of the game and defining the way marketing is done for maximum impact. The tools and techniques of the old marketing has been replaced by the social media techniques. Also, social media is bring in more accountability to the marketing teams as they directly interact with the end users.
Tools and Techniques
Marketing teams can now leverage Social Media features like Micro blogging, status updates, blogging, Video capture, Wiki, Podcast, Webinars amongst others and use them in a standalone or in combination to replace the traditional marketing methods. The list given below is a snapshot of how some of the traditional marketing approaches can be replaced by theses Social Media tools:
|Traditional Approach||Social Media|
|Press Release||Blogs/ Micro-blogs/ Status Update|
|White Papers||Series of blog posts|
|Product Brochure||Wiki or Web page|
|Product Demo Video||Video Series|
You can find a good comparison between the traditional marketing and social marketing in this blog.
Social Media also brings in more accountability into the marketing teams. The earlier traditional approach had multiple levels of filter in place where the content as designed by the marketing team were vetted and verified by multiple teams - Corporate Marketing, PR team etc. Social Media does away with the hierarchy. There is a direct interaction of the marketing team with the end-user. Social Accountability Will Be the New Currency of the Web where each person will responsible for ensuring that the content they posted was accurate, complete, and correct.
Social Media is definitely a better option than traditional marketing as it high on agility and reach where as it is low on cycle time and cost. I would love to get your feedback on this.