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SAP Social Software

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A revolution is underway. Companies are in search of new ways to improve performance and engagement. More and more, organizations are discovering that the key to achieving this is through the modernization of their e-collaboration and engagement strategies.

 

 

The SAP Jam portfolio, consisting of SAP Jam Collaboration and SAP Jam Communities, enables you to foster collaboration and engagement, both within and outside of your organization. With SAP Jam Collaboration, you can facilitate collaboration and learning opportunities throughout the enterprise, so employees are better equipped to drive company-wide results.

SAP Jam Communities, edition for SAP Hybris, helps organizations to engage with consumers. Through the development of an online community, and the integration of it into a company’s e-commerce store, businesses can drive sales, increase customer advocacy, and improve revenue.

 

At SAPPHIRE NOW, SAP will be providing multiple opportunities for you to discover what your organization can achieve with SAP Jam Collaboration and SAP Jam Communities. Don’t miss these must-see sessions:

 

SAP Jam Collaboration sessions

SAP Jam Collaboration

Demo Station

Open During Show Floor Hours

Facilitate learning across the organization by empowering people to connect and share information. Enable enterprise collaboration with SAP Jam Collaboration. Create informal communities to help improve learning effectiveness, increase the ROI of learning content, and extend education beyond the learning management system (LMS).

 

Extend Formal Learning with Informal and Social Elements

Demo Theater Session

Tuesday, May 17 | 3:00 p.m.

Thursday, May 19 | 11:00 a.m.

Explore how formal learning can extend beyond the LMS by bringing learning to where employees work. See how informal communities of sharing linked to LMS courses can engage employees through continuous learning in communities of practice that encourage students with questions to seek answers from subject-matter experts.

 

Accelerate Onboarding with User Assistance in SAP S/4HANA

Interactive Session

Wednesday, May 18 | 5:00 p.m.

Discover how integrated user assistance can help accelerate new user onboarding. Explore the concept of user assistance co-creation and take advantage of recent innovations, including interactive graphics. Collaborate with new users of SAP S/4HANA with your input on the SAP Learning Hub site and SAP Jam Collaboration.

 

Erie Insurance’s Human Capital Management (HCM) Journey to the Cloud

ASUG Presentation

Thursday, May 19 | 3:30 p.m.

Erie Insurance had a vision to support business goals that included the improvement of talent management processes. Learn how the company embarked on a multi-year, phased implementation of several SAP and SAP SuccessFactors solutions, including SAP Jam, to achieve its most essential HCM goals.


Influence the Customer Journey with Relevant Sales Insights

Interactive Session

Thursday, May 19 | 1:00 p.m.

Move prospective buyers through each sales stage using a series of meaningful interactions by aligning your team’s selling process with each customer’s buying process. Learn how one company’s expert sales team engages customers using the SAP Hybris Cloud for Sales solution to provide relevant insight.

 

SAP Jam Communities, edition for SAP Hybris, sessions

Digital Commerce and Marketing

Demo Station

Open During Show Floor Hours

Deliver individualized customer experiences across channels and devices. Discover ways to gain real-time insights into each customer’s intent and deliver personalized omnichannel experiences throughout the entire customer journey.

 

Smarter Selling and Service Excellence

Demo Station

Open During Show Floor Hours

Make each customer feel special and important by developing a deep understanding of customer needs and desires. Accelerate sales and service productivity by aligning teams and centralizing customer information so you can spend more time nurturing valued customers and less time searching for answers.

 

Revolutionize Commerce with Customer Self-Service

Demo Theater Session

Tuesday, May 17 | 12:30 p.m.

Thursday, May 19 | 2:30 p.m.

Reduce costs while delivering omnichannel service to your commerce customers throughout the customer journey. Learn how to empower your customers to seek help from peers or find answers by themselves using SAP Jam Communities and your customer engagement center.

 

Need more insight before you go? Read this blog to learn why social collaboration tools, such as SAP JAM Collaboration, have become a company’s secret weapon. For details on the value you can derive from SAP Jam Communities, edition for SAP Hybris, check out this article.

I (Soumya N) and Farhasadab Kazi have attended the OpenSAP course on "Extending JAM Application using HCP" and tried to implement the same in our demo account of SuccessFactor JAM.

 

While trying this scenario we were facing a lot many issues and we started the discussion on SCN which was successfully closed, find the discussion as "OAuth Token Generation exception"- https://scn.sap.com/thread/3855410.

 

Hence we have written the blog so that it will be easy for you guys to try it on your system if your willing to learn HANA Extensions.Attached is the reference document describing the step by step procedure how to extend JAM functionality using HANA Cloud Platform.

 

We have tried to cover almost all the steps in that document required to built the successful JAM extension using HANA Cloud Platform. If you face any issues or not clear with any of the steps you can contact us.

 

Hope this blog will be helpful and you will enjoy building extensions using HANA Cloud Platform for JAM.

 

 

 

 

Thanks & Regards,

Soumya N, Farhasadab Kazi.

 

 

Note: If you have any questions or concerns please email us on soumya1592@gmail.com, kazi_Farhasadab@yahoo.in

  • Get introduced to the integration of SAP Jam Collaboration and SAP Cloud Identity.
  • Learn more about the basic steps to setup and configure the integration.
  • Understand how to maintain your SAP Jam Collaboration users within your corporate environment.

 

In the blog  “Transformational Learning [Part 1]: 3 Tips on How Collaboration Can Help Drive Digital Transformation for Learning”Thomas Jenewein explores the need for social learning and the considerations organizations must take.  So how can SAP help?  The answer is SAP Learning Hub.

 

SAP Learning Hub allows your employees, partners, and students to access more than 5,000 learning assets in topic based and collaborative learning rooms. Based on SAP SuccessFactors Learning and SAP Jam, SAP Learning Rooms combine formal and informal learning into a personalized, interactive and social learning experience.

 

SAP Learning Rooms are moderated by experienced trainers

All SAP Learning Rooms are moderated by experienced trainers and experts dedicated to helping users to achieve their qualification and certification goals with exercises, cloud training systems, individual feedback and additional learning materials. SAP Learning Rooms are unique in the way learning is linked to social interaction and collaboration. SAP Learning Rooms feature:

 

  • Learning maps with self-study materials from SAP Learning Hub
  • Space for knowledge sharing and collaboration tied to learning objectives and moderated by SAP trainers and experts
  • Exercises and examples from trainers, experts and other learners in the context of a learning path
  • Access to cloud-based training systems embedded in collaboration and learning maps
  • Live and recorded webinars hosted  by SAP trainers and experts

 

 

 

How SAP Learning Rooms are implemented

A dedicated SAP Jam template has been developed for SAP Learning Rooms, which allows the integration of learning maps, cloud-based training systems, collaboration and webinars into a social learning experience. New SAP Jam features have been leveraged to make courses and e-learnings available in SAP Learning Rooms. The new SAP Jam dashboard is used to monitor the activities in SAP Learning Rooms to establish a real social learning experience. Based on the positive feedback, the new SAP Education Network for Digital Transformation was launched as a Learning Room on SAP Learning Hub (figure 1).

 

learning-room.png

 

The SAP Learning Room template, which was developed by a team of trainers, usability experts and instructional designers, allows for full flexibility and a modular approach with a minimum of manual effort for the moderators.

 

New trainer role

The new SAP Jam functionalities are one important success factor for SAP Learning Rooms. The other success factors are the moderation and communication skills of the trainers and experts who are responsible for the social learning experience in their learning rooms. To prepare trainers and experts for their new role, a dedicated curriculum and learning map was created with topics such as:

 

  • How to facilitate learning in virtual groups
  • How to prepare and run engaging webinars
  • How to provide individual feedback to learners

 

All trainers and experts can practice their new skills in a dedicated “Train the Trainer Learning Room” before they start their own SAP Learning Rooms.

 

How success is measured

To measure the success of SAP Learning Rooms, several KPIs are monitored on all levels of the evaluation model founded by Donald Kirkpatrick:


Level 1 (learners’ reactions and attitudes toward the learning experience):

- Traditional: Ratings collected with SAP SuccesssFactors Learning plus additional feedback surveys

- Social: Activity in SAP Learning Rooms, amount of generated content, and proportion of active learners


Level 2 (learning outcome):

- Traditional: Tests and quizzes, simulations, and certification exams.

- Social: Knowledge sharing, as well as amount of content and comments created by learners


Level 3 (transfer of training, knowledge and skills):

- Traditional: Interview with customers and managers, user feedback, and usability tests

- Social: Amount of transfer related knowledge shared in SAP Learning Rooms


Level 4 (cusiness impact):

- Traditional: Subscription renewals, ROI calculator and  analyses with SAP Learning Hub customers and partners

- Social: Evidence shared for business impact in SAP Learning Rooms and on social media channels


Summary

SAP Learning Rooms offer a true social learning experience to all subscribers of SAP Learning Hub by integrating learning maps, cloud-based training systems, collaboration and webinars into a personalized and interactive learning experience. More than 60,000 learners have already joined SAP Learning Rooms to reach their learning goals. The learning rooms are powered by SAP Jam and  use a flexible SAP Jam template, which has been developed and enhanced for an engaging learning experience. Interested in SAP Learning Rooms? Register for the free SAP Learning Hub discovery edition and join the SAP S/4HANA Overview Learning Room on SAP Learning Hub...

Digital transformation has reached the boardrooms, and many executives are frightened. A number of them fear being “Uberized” or disrupted by new market entrants who use technology in an innovative manner.

To stay ahead of the curve, companies need to begin rethinking their business models, processes, and the way they work. Organizations must also start improving – or re-engineering – customer and partner engagement using digital tools. With these changes comes the need for continuous learning – around new technologies, processes, methods, or business models. So how can you impact your enterprise with an increased commitment to learning and education? Here are three tips:

 

1. Expand formal learning with informal learning

According to the forgetting curve, people forget 70% of the information they learn after only one day. Although many classroom trainings have been optimized with methods like hands-on exercises, transferring new skills and learnings to work remains a key challenge of formal training. In the past few years, the 702010 model has become a more frequently used framework. It illustrates that new competencies are developed mainly from social learning – learning from and with others – and learning on the job, not only from formal classroom training.

Formal training is still critical in standardizing skills in areas such as leadership, compliance, or communication. But it needs to be expanded upon, as ongoing social and work-related learning has proven to be more effective, leading to increased collaboration and innovation.


Tip #1: Enterprise social networks like SAP Jam – featuring user communities, videos, polls, blogs, etc. – can help optimize your existing formal training programs. Leverage them for social learning.

 

2. Develop tech-tool competencies in the workforce

Everyone needs to be more tech-savvy – mastering the right tools for the right tasks. Fax and telephone are no longer the only means for communication. Tools such as videos, wikis, and blogs – not to mention the Getting Things Done time-management method and the SCRUM agile method – are bringing a level of effectiveness to knowledge transfer that we’ve never seen before.

People have demonstrated an adeptness for using modern tools and apps in their private lives. There’s no reason they can’t use similar tools in the workplace.


Tip #2: Working out loud is a good approach to fostering higher tech-tool competence. These modern solutions can help you create new sales opportunities, increase collaboration, and drive innovation.

 

3. Transform the learning culture and roles

Although learning with and from others collaboratively happens naturally when people engage via social media, a majority of companies have yet to institute social learning practices into their organizations.

The first step to achieving this would require designating a social community moderator or facilitator, who’s responsible for curating interesting content, coaching learners during their learning processes, answering questions, and summarizing learning activities.


Tip #3: Learning with social collaboration – like sharing and discussing ideas – cannot be too strictly formalized like classroom training. So it’s important to emphasize the following values:

  • Trust: Everyone should have the freedom to use collaboration tools for learning, problem solving, or sharing content.
  • Empowerment: Experts, employees, or managers must all be empowered to use – and learn from – social software tools.
  • Openness, participation, agility and connectivity are values which can be driven via social networks - but are also successfactors  for their successful use.

 

Sound difficult? It’s not.

But if you’d like to learn more, check out the blog by my colleague, Lars Satow which was posted as the next part of this series. In it he explores how SAP Education has helped set up social learning for 350,000 customers and partners on our digital learning platform, SAP Learning Hub.

In yesterday’s Stay Connect virtual webinar, my colleague Emily Wilson from SAP SuccessFactors Learning and I discussed why informal learning is CORE to the success of all learning programs.

 

Regardless of what learning management system your organization uses (we naturally prefer SAP SuccessFactors Learning) or what collaboration platform you use (we obviously prefer SAP Jam Collaboration), you have to remember to blend them together.

 

Blended learning, or a combination of formal and informal learning has many advantages including:

  • It drives a culture of employee engagement, where employees are actually encouraged to share information
  • It improves the economics of learning – as the costs to create and maintain learning content rise, you need to do everything you can to make what you have work better
  • It allows you to extend learning beyond the LMS – enabling employees to share and learn with each other

 

Employee engagement

Employee engagement is driven by employees – your people.  People are inherently social.  In some cases, learning can be made more effective when paired with social aspects.   Incorporating informal learning can help make your learning programs more effective.  Why?  The informal gives the employee a place to ask questions and seek information.   Employees should be encouraged to ask questions and employees (subject matter experts) company wide, not just instructors, should be encouraged to answer questions. By leveraging the collective knowledge in the company, employees across the organizational structure will then feel committed to the overall success of everyone.

 

Economics of learning

The costs of creating and maintaining learning content are always on the rise, while budgets are decreasing. The only option now is to do more with less and increasing the ROI of your existing content.   The first part of doing more with less is easily done by improving your content creation processes and workflows. Content creators need to leverage the collective knowledge throughout the organization to help you create and improve content.  Leverage student, alumni and subject matter expert feedback.  What resonates well?  What doesn’t?  Why do so many people have the same question on one slide?  When your content creation and updating workflow is done with collaboration, you have a place where everyone can contribute and where everyone is on the same page.

 

Extending learning beyond the LMS

How can you increase the overall ROI of your content?  By exposing your existing learning courses and content to new audiences – or better yet – to existing audiences that don’t even know it exists, your content is more useful and valuable. That’s what a blended learning solution allows you to do.  It exposes your learning courses to people outside of the LMS, to where they work.

 

Stay tuned for further discussions on the above topics and more as we explore how social collaboration can blend with formal learning programs to dramatically transform how "learning" works.

Do any of these sound familiar?


  • Difficulties logging into your SAP Jam sales demo system?  
  • Demo users in your system do not match those described in the sales and partner enablement site?
  • Missing Perry Johnson, Mike Summers, Dave Gibbon, Carla Grant, and other "cast" of demo actors?   Having trouble creating them?
  • Forgotten passwords? 

 

If yes, then it's time you check out the latest SAP Jam Demo Actor Pack.


Download the latest demo actor pack.     (For SAP partners, please download using this link)

 


What is it?


The demo actor pack is a complete set of user accounts that you need to demo SAP Jam scenarios such as learning, mentoring, account and opportunity management, and other enterprise social collaboration workflows.  Simply login as admin to SuccessFactors Foundation, import the CSV, and synchronize the users to SAP Jam. Once completed, you will be able to login as any demo actor and single-sign on to SAP Jam.   If you have forgotten about the user passwords, the CSV file also allows you to reset them quickly and easily.



More Information


For more information, see  “How do I use the SAP Jam demo actor pack CSV?” in the official sales demo FAQ.


(For SAP partners, please see the FAQ here)

With the SAP Jam Collaboration 1602 release, there are some great updates for developers to help navigate, and use, the SAP Jam API.

 

General details of all the updates available in the release can be found here but let’s focus on what’s new for developers:

 

Developer Productivity

 

Following on from the introduction of the interactive API documentation in the 1511 release, there are further updates to make it even easier for developers to navigate the API:

 

  • properties are now displayed in the 3rd column with descriptions. The best place to see this is to look at the top level entity get call as it will document all properties returned.  The post calls document only the properties that need to be set.

 

        API_Documentation.png

  • entity diagrams are now included
  • a "Try" button now exists for all endpoints such that you can create an OAuth token in a Developer Edition account and use it to test out all the API calls

 

OData API updates

 

In addition to the documentation updates, there are some new endpoints available and updates to some of the existing endpoints as well:

 

*NEW* GET /Groups_IAdminister

  • A single call to get a listing of all groups that you administer matching the functionality available in the Web UI. This call can significantly reduce the number of API calls required to get this information (from a call for each group that you belong to down to just one call)

 

*NEW* GET /Company

  • This is a new entity that is the starting point for exposing more of the company wide settings:
    • CreateExternalGroups - Are users able to create external groups.  This helps improve any custom UI from showing this option if it is not available
    • ShowEmail - Exposes the email property of the Custom Profile or if it should be shown or not

 

*UPDATED* GET /Events('id')

  • New property - DescriptionHtml.  Following the 1511 release, the event description is now a rich text editor.  This property exposes the HTML output of this description (previously the plain text was returned)


*UPDATED* GET /Members('id')

  • New property - WebURL.  This provides a direct link to the members profile page

 

*UPDATED* GET /Groups('id')

  • New property - IsAdmin.  This provides a quick access to determine if the currently logged in user is an admin of this group.  Removes an additional call to the GroupMembership endpoint

 

These are some of the highlights for developers available in the SAP Jam Collaboration 1602 release. To learn more about other enhancements, please refer to the release notes at http://help.sap.com/sapjam.


Welcome to SAP Jam Collaboration, release 1602!

 

With this quarter’s release, we’re happy to announce some exciting new capabilities to address specific customer requests to help them extend their usage of SAP Jam throughout the enterprise.  The topics today are the highlights of this release:

 

  • Administrative areas
  • Company home page: multi-level navigation menu
  • Area home pages
  • Simple content approval workflows
  • Customizable Content templates for blogs and wikis

 

but there’s many more great capabilities so be sure to see the release 1602 release notes for info on the following as well as details of the topics we’re covering here today:

  • Application extensibility
  • Area dashboards and printer-friendly view for dashboards
  • Area home page headers inherited from the company home page
  • Blogs and wiki mirroring plus changes to how mirroring works
  • Download count for content
  • Editing poll questions
  • Group invitation simplification
  • Redesign of the company admin console
  • Resetting group email notifications
  • SuccessFactors Foundation notification of SAP Jam away alerts
  • Updates to the SAP Jam mobile app for iOS and Android

 

Administrative areas for delegated administration

Administrative areas introduce an entirely new way for IT to manage the SAP Jam service – by letting specific groups of customers manage themselves with non-IT staff.   The key enabling capability with administrative areas is the ability for the company administrator to delegate responsibility of managing the area to area administrators.

 

Area administrators can specify the following types of capabilities available to users in their respective areas:

  • Restricting access to functionality: being able to create groups for organizations that have limited deployments, for example, if the usage of SAP Jam is limited to learning and training usage
  • Restricting access to real-time data integrations:  only people in the Learning administrator area can create groups based on the SuccessFactors Learning integration
  • Restricting access to third-party extensions: only people in the HR group can use the SurveyMonkey extension
  • Restricting access to custom OpenSocial gadgets: only people in the Marketing area can use a custom map gadget
  • Restricting access to templates: only people in the sales area have access to account, opportunity templates

 

The last item is of particular interest to many organizations as companies have discovered when you create a custom template for one group, another group wants to have their own version.  This eventually leads to the list of available templates to potentially be quite large.  Administrative areas resolves this by allowing only specific groups (areas) of employees to even have visibility to group templates and use them, as well as the integrations they may use.

 

A good example of this is the following: Say, for example, you have a large sales organization and the sales reps have access to the following templates and associated integrations:

  • Account management template with integrated data from SAP CRM (or C4C) with account details plus views into opportunities for the account
  • Opportunity deal room template with data from SAP CRM with opportunity details
  • Customer engagement template for interacting with customers

 

These templates don’t make any sense for someone to use in the engineering organization because the employee doesn’t even have access to the integration data - access and security is determined by the data provider.

 

So how do you setup areas? Easy – via groups.  Since SAP Jam already has groups, we decided to leverage the same mechanism to control areas.  When the company administrator creates an area, they also choose an SAP Jam group to bind the area to.  The control group itself is in every respect, the same group you can be using today. For example, if your sales organization already has a group called “Worldwide sales” that they do all their communication in, that can be used to control the new sales area.

 

 

Choosing the right type of control group determines access to your area and how much (if any) effort is required for the employee to be in the area:

  • Public: People can self-join the group, and be part of the area.    This would be a good way to restrict access to specific functionality such as sales templates.  Maybe not everyone in the sales organization needs or wants access to a customer engagement template, so let employees choose if they want this.
  • Private with manual assignment: People need to be invited to this group, so access to the area is restricted to specific people.
  • Private with autogroup assignment:  Because membership to the group is automatically assigned by autogroup rules (based on employee profile fields), this is would be a way to have organizational-structure-based groups for easy handling of membership. Using the examples above, everyone that part of the sales organization in the HR system would automatically be part of this group, and the area it controls.

 

What’s the right type of control group?  That depends on how you want people to gain access to it and is entirely up to how your organization works.

 

Custom home pages for areas

An additional capability that is based on administrative areas is an extension of the previously announced custom company home page – custom area home pages.

 

Area home pages work just like the company home page except that the area home page is only visible to employees in the area and is designed to give all people in the area access to relevant information. When an employee is added to an area, their “home” page becomes the custom home page for that area.  An example of this would service and support employees.  The area home page for service and support employees could include high priority service tickets and escalations.

 

Content in an area home page is only visible by people in that area, so it’s safe to expose content that would otherwise not be appropriate for everyone in the company. Because of this, there’s interesting new ways to share information – just like in the service ticket example above, a sales area could have the top opportunities in the CRM system so that reps can get recognition for their hard work on a big deal.

 

 

Company home page multi-level menus

Since the last topic was about custom home pages, that’s a good segue to the next topic, multi-level menus for the company home page.  When we introduced the company home page, customers became excited and asked us to extend that notion so they could expand upon their usage of SAP Jam as their company intranet.  But to do that, they needed a way to have a hierarchical menu to make navigation quick and easy. Company admins can now add sub-levels of navigation to the company tabs. A good example of this would be to make it easy to find important company information – training, news and events.  Then, under ‘events’ have a page for North America, and then one specific to Asia that way people can just view the events in their region.

 

Content approval workflows

The next capability that our customers asked us to create is to handle content approval with some simple workflows on a per-group basis.  When you have a group that is locked down to limit access to whom can publish, what happens is then the group administrator becomes a bottleneck in the publishing of content because they went on vacation. Another example would be when the group administrator isn’t a subject matter expert – they need someone else to make the decision if the content is suitable.  Content approval workflows address both of these cases with the following types:

  • One member from a list specified must approve
  • All members (as many as specified) from a list specified must approve
  • Any (one) group admin must approve

 

And can be applied with one of the following two options per group:

  • Apply the same approval policy to all blog posts, wikis, documents (uploaded files, photos, videos), feed posts, and forum posts before they become visible
  • Apply a specific approval policy to specific content types (listed above) – each content type is optionally selectable

 

When a piece of content is uploaded or created in a group that has an approval workflow specified, the content goes into a pending-approval state and is waiting for the approver(s) to deal with.  The approvers get notified there is a piece of content needing approval via a notification. When approved, the content goes live immediately unless there is a scheduled future publishing date specified by the content author – if so, the content follows the scheduled publishing date as requested.

 

Customizable content templates for blogs and wikis

The next capability specifically addresses two different customer requests with one proverbial stone:

  • Ability to make a template for company communications announcements (via blogs)
  • Ability to make a template for service/support/IT knowledgebase articles (via wikis)

 

While the capability to make templates for blogs and wikis aren’t limited to the above examples, they are good examples and show the breadth of possibility – one is marketing/HR/IT the other is service/support/IT.

 

 

That's the highlights for release 1602. Be sure to see the release notes for lots of smaller topics as well!

Organizations today face a multitude of challenges when it comes to employee learning. The chief learning officer (CLO) is often called to justify investments in learning software systems. Some organizations deploy formal and digitized learning but do not reap the returns, because employees today do not learn or operate solely via traditional methods. Others experiment with social systems but fail because it is not business-driven. Finally, a few bravely customize integrations at their own peril, often ending up with complex, one-off, and non-scalable monstrosities with high total costs of ownership.

 

SAP recognizes the conundrum. We have taken two successful market-leading applications, SAP Jam Collaboration, a social collaboration platform, and SAP SuccessFactors Learning, a powerful learning/tracking system, and integrated them to deliver a seamless, secured, and modern solution. It is highly configurable, highly scalable, and 100% subscription/cloud-based. It also fulfills all the industry’s promises of collaborative learning.


Let’s examine how the features and technology behind this solution support companies and learning departments:

 


Work patterns make good things repeatable


At the heart of SAP Jam is the concept of a work pattern, which is a repeatable business process that encapsulates experts, content, processes, tools, and data. SAP Jam offers several work patterns for learning processes. In one specific flow, when a course administrator publishes new learning content in SAP SuccessFactors Learning, it triggers a new virtual training room in SAP Jam. The training room allows instructors, moderators, subject matter experts, mentors, and learners to gather privately and exchange ideas, hold Q&As, and engage in discussions that are focused around one particular learning item (typically a course).   Whenever learners help one another, direct trainer costs are reduced.


What makes work patterns unique is that when success is proven in one instance, it can be replicated easily in other instances.  If something is not quite right in one attempt, customers will immediately reconfigure and tweak the system. They can “find their own work pattern” to meet unique organizational and situational needs. 


Customers, working alone or with a systems integrator, can stretch their IT dollars by extending work patterns beyond the prebuilt classes and courses. They are free to develop use cases around programs, curricula, catalogs, and learning plans, using open technologies such as OpenData protocol application programming interface (OData API), HTML5, and standard javascript.

 


No learner left behind


At the center of a work pattern is the learner. Here, anyone who is assigned or enrolled in a course is invited to a training room. This invitation process is entirely automated right out of the box, which means less maintenance for the learning administrator. When learners join a group, they get more than a mere digital representation of classroom instruction. They are encouraged to participate with local and remote learners, before, during, and after the actual training event itself. Training becomes a continuous, peer-to-peer, and career-long process.

 


Learners who took this class might wish to consider …


Course instructors and content developers can highlight courses from the SAP SuccessFactors Learning catalog in SAP Jam. They can reframe and drive attention to select items via “featuring”. This powerful concept lets them promote training courses where they count the most, inside relevant groups, and on everyone’s home page in SAP Jam. Learners discover courses that they may not have been aware of, and are potentially missing out on useful learning opportunities. SAP Jam changes how learning works ––socially.


The process is simple. There is a one-time configuration using a drag-and-drop page designer interface, along with content widgets, and with absolutely no involvement from a customer’s IT department. Once set up, the promotional page runs everywhere, on the Web or on a mobile device.


When students see something interesting, they instinctively ask questions in SAP Jam. Past participants provide valuable insights on instructor experience, suitability of content, and skills applied. Enabling a social Q&A around each training item ensures employees’ expectations are better met, and they are happier with the outcomes. Essentially, they get to “try before they buy.”

 


Federated searching improves discoverability


Another effective way to promote content is search. SAP Jam offers a powerful search engine that instantaneously searches across one’s entire accessible catalog for both formal and informal content. Looking for a course on leadership? The system will show you all course offerings plus content within SAP Jam: documents, wikis, blogs, commentary, and ratings from other learners on the topic of leadership. The real benefit here is making an informed decision to enroll based on relevant search results.  The more relevant the training, the faster one becomes productive at their job.

 


Behind every great course is a great instructor 


With SAP Jam, course developers, curriculum administrators, and instructors can gather in a private, staging space, such as a private group or a subgroup, where they collaboratively develop and refine learning materials. They leverage collaborative reviewing, commenting, annotations, and templates, to help craft and update student guides, exercises, quizzes, and exams.  They take into account the feedback from students, both past and present, as well as from subject matter experts in the community. When ready, the content is published and syndicated to multiple training rooms via mirroring. Subsequent updates are made to one master version and changes are automatically propagated to all mirrors, thus reducing distribution costs to zero.

 



Transformational learning is here. It is the predominant and preferred way by which employees learn today. SAP Jam with SAP SuccessFactors Learning offers the best solution for all learning programs.  It is the go-to solution for organizations that want results which matter: reduced learning costs, increased employee engagement, and faster time to productivity.

 

For more insights, see Sameer Patel’s blog: Make Learning Continuous with SAP SuccessFactors.



 

At the end of the day, somebody has to do it. Somebody has to turn the concepts and ideas of the future ways of learning into practical programs. But how do you establish a growth mindset and a continuous learning culture when the majority of your workforce is not sitting in the same place at the same time? How do you achieve this when required skills and knowledge are changing constantly in response to today’s dynamic environment?

When I visit customers, there is usually an overall consensus on what they want to do. What’s unclear is how.

 

Their questions usually fall into these two buckets:

 

  1. How can we improve the effectiveness of our training programs?
    We have all experienced it. We finally make the time to attend a training course. At the time, it all makes sense. Then, a few weeks later, we try to apply what we learned on the job. We’ve already forgotten plenty. Other information is a lot less applicable in real life, and we have no place to go back to where we can transfer the theoretical learnings into better business results. This is frustrating for the learner and inefficient for the company.

  2. How can we build a culture of learning and sharing?
    Much of our work and learning, particularly in knowledge-intensive organizations, happens in networks – networks that go across geographies, time zones, departments, and sometimes even companies. As a result, the challenge is often, as one customer put it, to bring the “social” back into social learning.

 

Many of our customers have started to rethink their learning strategies. They have come up with different answers on how to best combine formal learning with collaborative and informal ways of learning, transforming the process for both their employees and their training departments.

 

Here are two practical examples to illustrate how your company can transform its learning strategies, benefiting from the SAP Jam Collaboration and SAP SuccessFactors Learning solutions:

 

Blend physical with digital training rooms to improve learning effectiveness

Combining physical training with online learning groups is a natural starting point. You can try it with a few courses and expand over time. One company looked at the entire life cycle of a training class and identified various areas where SAP Jam can improve the way it has been delivering training, from assigning pre-work and managing logistics to increasing the engagement during the class and connecting the learner with information and experts after the class.

SAP Jam offers work patterns for training rooms that are out of the box and can be modified to fit your learning needs. You can configure how the SAP SuccessFactors Learning-based course integrates with SAP Jam so that after signing up for a training class, the learner is automatically invited to the related SAP Jam training room. No additional administrative work is required.

 

Here’s an example of what a training room work pattern can look like:

 

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Customers reported that they received the following benefits: a significant decrease in program dropouts and the creation of alumni networks that support employees to apply the gained knowledge when “back on the job.” These results had a major impact on improving the training effectiveness and complies with the observation that, “If your goal is to produce long-term retention, and if your goal is to produce behavior change, then what you do after training is more important than what you do during training.”

 

 

Topic-based learning communities

Most companies are familiar with the concept of topic-based learning communities, where experts can create and share information, documents, and videos. SAP Jam provides templates and tools to support this aspect of continuous learning.

Another example is leadership training programs, where current and new leaders are working together on putting leadership principles into day-to-day practice. Customers use SAP Jam to train their salespeople and other personnel by asking them to record and share videos of their product demonstrations for feedback, something that may not be possible if you are sitting in a classroom packed with 20 or more training participants.

 

Based on customer feedback, there previously was no easy way to actively inform these learning communities about available trainings. Following our design principle to bring together both formal and informal learning, learning administrators and instructors can now advertise related courses from learning systems to drive awareness and registrations. They can now reach learners who are not actively looking for training. Learners can ask questions and clarify expectations before signing up for training, or even submit training ideas. This, in turn, helps drive the ROI of the learning content by exposing it to new audiences who didn’t know the course and content existed.

 

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These are only two examples describing some of the key scenarios of how customers are using SAP Jam and SAP SuccessFactors Learning for training and employee development.

 

For more, follow this blog series and watch this video.

How the custom homepage and administrative areas change the use of SAP JAM

 

Please note that  I am not a SAP employee, but a SAP partner. The view on the product is my own personal view on the product and is not necessarily SAP's view on the product.


Recently SAP introduced some great new features for SAP JAM. Features that make it possible to use SAP JAM not only as a collaboration tool, but also as the landing page for all employees in an organization. These new  features are the custom homepage (introduced in the Q4 2015 release and extended in the Q1 2016 release) and administrative areas (introduced in the Q1 2016 release).

 

The custom homepage

 

Before the custom homepage was introduced, there were two possibilities for a homepage. A feed for the employee or the company wiki. The feed page for the employee couldn't be customized at all and the company wiki page, well, that was a wiki page. Therefore it stands to reason that SAP JAM wasn't used as

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a (SharePoint like) home page for all employees. With the arrival of the custom homepage this can all change, because now you can create a homepage that you can adjust to the needs of the organization. On a custom homepage you can add and remove widgets and since the latest release it's even possible to create tabs on a custom homepage, just like you would do in a JAM group.


Administrative areas

 

In the latest release SAP added administrative areas to the SAP JAM functionalities. An administrative area is basically a grouping of employees. In an administrative area B.pngan admin user can create a group templates, view a dashboard and run reports for this administrative area (amongst other things). But more important for the purpose in this blog, is that you can create a custom homepage especially for this administrative area.


Putting it together, your employees landing page

 

So why are these changes so significant? This is because you can now not only use SAP JAM as a collaboration tool, but also as the employees landing page from where you can send information to the employee. So imagine you create a custom homepage with all the general organization information (including for example weekly updated message from the CEO). But wait, you now have the ability to create more than one tab for the custom homepage, so let's also create a tab for human resources and facilities. In this way you've created a landing page, where an employee can find all important information.


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Now about the importance of administrative areas. One of our customers to whom I presented this approach, told me the information on the landing page wouldn't be the same for every country (or even every division within a country). By creating an administrative area for e.g. each country, you can also create custom homepages for each country with a dedicated admin user for each countries custom homepage. Does the company admin user lose all control over the homepages? No, the header and the tabs are still managed on the company level and I think this is a good thing, because you always want some alignment within a company.

 

How to determine for which organizational level you create a custom homepage

 

When you use the custom homepage in conjunction with administrative areas, it's important to be able to determine for which level within the organization you should create a custom homepage. This can differ within an organization. Maybe you would create a custom homepage on country level for some countries and for other countries on a state or division level (because of for example difference in legislation). Within a large organization this can become quite complex, to address this issue you can use the following steps:

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  • Determine what will be the standard tabs that are going to be used (e.g. general, HR and facilities).

 

  • Go through the organizational structure (top-down) and ask yourself for every organizational unit if the information in the different tabs will be the same for all employees in that organizational unit. If not, then go a level lower, if so, create a custom homepage for this organizational unit. Keeping in mind that all custom homepages should be managed (centrally or locally).


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In depth information and interaction in JAM groups


To leverage the full potential of SAP JAM you can also create what I like to call 'in-depth JAM groups'. Of course the Human resources department would like to share all kinds of content and it would be very effective if the employees could ask their HR questions on a searchable forum. This functionality is available in JAM groups and you can create a group for human resources to which you refer on the human resources custom homepage tab.


Hopefully I was able to outline how you can use SAP JAM not only as a collaboration tool and you can use this blog to implement SAP JAM as a landing page for the employees in your organization or of course where you implement SAP JAM as a consultant.

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Invitation:   10th May, 2016

VIP SAP Jam Customer Success Day

Please use this great opportunity to meet with our own experts as well as your peers and leaders from other customer organizations for facilitated group discussions and exchange of best practices. Proposed discussion topics include:


- Using SAP Jam for social/blended learning

- Royal Mail’s approach to blended learning

- Maximizing Jam as social intranet

- Embedding SAP Jam into your corporate environment

- Customizing and extending SAP Jam to suit your strategy

- Effective governance and operations of SAP Jam

- Learning from the successes of other customers

- Moving employees from consumption to contribution

 

Expert presenters;

  • Dr. Karie Willyerd - Workplace Futurist
  • Ingo Schulz - SAP Jam Customer Acceleration Team

REGISTER HERE please follow the link and complete the form – we will confirm your space as soon as we receive this completed info.

 

We will also be hosting a networking dinner on Monday 9th for all attendees - details to follow.

 

Please contact Sophie Sheppard with other topic ideas you may have or with any questions:

Email: sophie.sheppard@sap.com

  Mobile:  +44 (0)7920 286236


Hosted by:

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Where:

The Phoenix Centre

Phoenix Place

London

WC1X 0DG

 

Date : Tuesday 10th May 2016

 

Timings:

8:30 am - Networking Breakfast

9:00 am - Start

4:30 pm - Close

 

Who:

All SAP Jam customers: project leads, program owners, administrators - Places will

be allocated on a ‘first-come,  first- served’ basis so do not delay! Maximum two people from any one company

 

Catering:

Please provide us with any specific dietary requirements by the 20th April

 

Cost:

Attendance: Complimentary for existing SAP SuccessFactors/SAP Jam customers                                                                                                                            


 

Looking for best-practices how to leverage, integrate, or even customize SAP Jam Collaboration? Need some SAP Jam expert feedback? Or do you simply want to stay up-to-date around everything around SAP Jam?

 

SAP Enterprise Support Academy has a new exciting offering for all our SAP Jam Collaboration customers and partners: The Cloud Value Map for SAP Jam Collaboration.

 

Want to learn more and get engaged? Join the kick-off session scheduled for Feb 25 and share your input. Register for the kick-off session HERE.

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Use the video for a quick introduction

 

 

Upcoming sessions to help you drive your success with SAP Jam Collaboration:

  • Feb 25: Kick-off session
  • Mar 10: Practical Guide for Implementing Collaborative Learning
  • Mar 15: Integration 101: SAP Jam & SAP Cloud for Customer
  • Mar 30: Implementing SAP Jam with SAP Cloud Identity
  • Apr 7: Introduction to customization and integration technologies for SAP Jam
  • Apr 14: SAP Jam OData APIs in a nutshell
  • Apr 28: Mastering authentication for SAP Jam OData APIs

 

Need something else? Raise your voice and join the kick-off session and add your ideas in the value map.

Don’t miss this opportunity and register for the value map today at https://support.sap.com/valuemaps

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