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With the SAP Jam Collaboration 1605 release, there are some more great updates to the API to enable developers to get access to more of SAP Jam.


General details of all the SAP Jam Collaboration updates, available in the release, can be found here but we will only cover what is new for developers.

OData API updates


There is a new endpoint available and updates to some of the existing endpoints as well:


*NEW* Away Alert support - great for finding our whether someone is out of the office!

  • [GET] /Members('{id}')/AwayAlerts - get the list of a specific member’s current/future away alerts


(Note the date is represented in Unix epoch time in JSON responses).


  • isAway: new property on the Members entity to designate that they are currently away



*NEW* Properties on the Company entity

  • FeedShareEnabled – indicates that the “Feed Sharing” feature is enabled for the company
  • CustomHomePageEnabled – indicates if the current user has a custom home page enabled
  • ShowProfileOrgChart – indicates if the org chart should be shown



In addition to the API updates, our development team have been working on new UI5 widgets to replace the existing widgets. We’ll be sharing more information on this in the run up to TechEd where we have a CodeJam mini-edition session focused on developing collaborative business apps with SAP Web IDE and SAP Jam.


You can explore the new API updates through the interactive API documentation available here. All of the images in this post are captured from the interactive API documentation connected to my SAP Jam developer edition account - if you don't have your own account yet, you can find out how to sign up here

These are some of the highlights for developers available in the SAP Jam Collaboration, release 1605.  To learn more about other enhancements, please refer to the release notes.

Welcome to SAP Jam Collaboration, release 1605!


With this release, we’re happy to announce some exciting new capabilities to further expand and support the most common and ways to use SAP Jam: collaborative learning with SAP SuccessFactors Learning as well as a great new integration to streamline HR processes with intelligent services with SAP SuccessFactors Employee Central and a lot of enhancements and new capabilities for multimedia and content.


Topics for this posting:


Learning, training and employee development

• Curriculum-based SAP Jam communities (integration with SAP SuccessFactors Learning)



SuccessFactors application integrations

• Global assignment communities + intelligent services from SAP SuccessFactors Employee Central




• Multimedia Playlists

• Video closed captioning

• Video annotations + improved player

• Slideshow widget

• Delegate author (blog on behalf of)



Collaborative learning for curriculum-based communities with SAP SuccessFactors Learning


Expanding upon our previously announced real-time data integration with SAP SuccessFactors Learning for course-based learning communities, we’re happy to make available the next step and make it possible to have blended-learning communities for curricula.


Unlike courses which have a shorter lifespan, curricula can last months (or longer).  When a curriculum is tied to one of SAP Jam’s learning-specific work

patterns, the learners can now have a central place for sharing information and peer-based learning for throughout their entire curricula-based learning program with the same classmates.


Because a curriculum is with the same group of people, but the instructional topic varies by week or month, it’s good to keep the learners together so they can always go to their peers for help because they are at the same point in their learning program.



Global assignment communities triggered by SAP SuccessFactors Employee Central intelligent services


New in this release is a great time-saving addition, particularly for HR administrators – global assignment community auto-membership triggered by SAP SuccessFactors Employee Central intelligent services.


Intelligent services are a large collection of event-based triggers across the entire SAP SuccessFactors suite.  The events can be anything from “when an employee becomes a manager” that then trigger actions in various products, saving a significant amount of time and effort for procedural tasks.


In this release, the triggering event in question is when an employee has been put on a global assignment (i.e. their country location has changed).   The corresponding action that takes place is the employee gets invited to a pre-established SAP Jam global assignment community.  This global assignment community can be anything from country specific or a region of the world – it’s up to the company administrator on how you use global assignment communities.


This provides the transferring employee a support community for them to learn about the new country, its culture and to have peers that can help them during their new-country onboarding. Our customers have told us that global assignments are significantly more successful if the employee has a support network in place to help them through transitions because not only is the employee affected, their family is as well.





Multimedia widget


The first new enhancement is a subtle change – the former “video” widget is now the “multimedia” widget – because it now supports audio files.  Employees can now listen to audio recordings directly within the SAP Jam user interface.    This is particularly useful for learning-related activities as our customers have told us that multimedia in general, not just video, is their most important piece of training content.  To use audio files, just upload the audio recording file as you would other content, SAP Jam supports the popular formats – WAV, MP2, MP3, MP4, WMA, AAC, FLAC and OGG.






Additionally (and related), a new playlist piece of content has been introduced, which behaves similarly to how they behave in your favorite video streaming sites – you add the content you want the viewers to watch, in the order you want them to watch.  Except with an SAP Jam playlist, you can also add audio files.  To add a playlist to your overview page, you just add the newly renamed “multimedia” widget and choose a playlist.


The multimedia widget now has distinctly different views for a playlist depending on the amount of space provided to it on the overview page, so try moving it

around your page with a 1, 2 or 3 column-wide space to see the variations.




Slideshow widget


The next new capability will be of particular interest to training organizations, or for people who distribute content – a slideshow widget.   This new overview page widget is used specifically to show the contents of a Microsoft® PowerPoint® document.  To use it, you simply choose the document you want to bind the widget to, then the contents of the document are now visible along with previous and next page viewing buttons.   With this, you no longer have to click through to the document detail page to actually see the document making it easier for employees to browse the content.




Delegate author (aka blog on behalf of someone aka ghost writing)


Next is a popular request from customers that use SAP Jam for marketing and employee communications - the ability to blog on behalf of another employee. Most people familiar with blogging will call this new feature "ghost writing", but we've called this capability "delegating an author" which is actually what you're doing - you're identifying another coworker as someone that can post blog postings as you.  


The delegate can create or take-over blog post and when it is published, it will appear to be posted by the author (an executive, for example) but within the group, the group admin and the author can see the delegate.   This will make it easier to create these types of postings, because more often than not, the author doesn't actually write these themselves, so it meant the writer would have to send the content to the author for posting.



Video closed-captioning


The last two items we’ll be discussing for this release are both video related.  The first is a new capability – multi-language closed captioning.  As part of our ongoing work to make SAP Jam more accessible, our customers told us that being able to support closed captioning was a key capability, so we added another new piece of content – closed captioning files, which we support the web VTT format of.


Using a new video manager capability, content owners can specify what closed captions to link to a video, and what language the closed captioning file is used for.  When the video is played, the captions will display in the video player if the user’s language matches that of the caption.



Video annotations


The final item we’ll be discussing is a new capability for video annotations.  Our customers have asked us to provide the ability to make clickable hotlinks on top of videos so that the viewer can be taken to another place for more information, or if the content owner needs to address a topic after the video was produced.


The new SAP Jam video annotations capability addresses both of these requests, providing for text-based overlay that appears directly on top of the video when it is played.  A video can have any number of annotations and the content owner can specific the exact start and end times the overlay is displayed between.


This makes it easier for the viewer to know what to pay attention to when watching the video – simply put a caption right next to something you need to draw their attention to.




That concludes the list of major capabilities for this release, but there’s a lot more so be sure to review the release notes and various user guides at http://help.sap.com/sapjam

When trying to obtain a resource request token from Jam as described in  http://help.sap.com/download/documentation/sapjam/developer/index.html#odata/concepts/Auth-OAuthDevGuide-2-getARequestTokenFromJam.html I'm getting “Unknown OAuth signature method” with an error code of 400 is returned.



As webserver for the client app I'm using the Tornado python framework and for the POST request the requests library. The client app has been registered at https://developer.sapjam.com and a consumer key and consumer secret have been obtained successfully. The signature method chosen is “HMAC-SHA1”. And the request is being made from the server registered in the callback URL.


The POST request is being made as follows:


url = "https://developer.sapjam.com/oauth/request_token/"

key =  urllib.quote_plus(options.client_secret) + "&"

data = {

    'oauth_consumer_key' : options.client_key,

    'oauth_nonce' : str(uuid.uuid4()),

    'oauth_signature_method' : 'HMAC-SHA1',

    'oauth_timestamp' : str(int(time.time())),

    'oauth_version' : '1.0',

    'oauth_callback' : 'oob'


text = "POST&" + urllib.quote_plus(url) + "&" + urllib.quote_plus("oauth_callback=" + data["oauth_callback"] + "&oauth_consumer_key=" + data["oauth_consumer_key"] + "&oauth_nonce=" + data["oauth_nonce"]

+ "&oauth_signature_method=" + data["oauth_signature_method"] + "&oauth_timestamp=" + data["oauth_timestamp"] + "&oauth_version=" + data["oauth_version"])

signature = hmac.new(key, text, hashlib.sha1)

data["oauth_signature"] = signature.digest().encode("base64").rstrip('\n')

headers = {

    'Authorization' : 'Oauth'


response = requests.post(url, headers=headers, data=json.dumps(data))



The exact response text obtained is:


<?xml version="1.0" encoding="UTF-8"?>


  <http_status>400 Bad Request</http_status>

  <message category="invalid_oauth_request">Unknown OAuth signature method.</message>



Alternatives tried:

•    PLAINTEXT as signature method (and changing the signature accordingly) has been tried without any change in the response.

•    Sending the parameters in the Authorization header instead of the body was also tried but the response was the same.

•    Encoding the parameters in the body with the encoding scheme used by the "application/x-www-form-urlencoded" content-type returns “OAuth authentication failed” with error code 401 instead.


Thanks in advance for any help you can provide me

For all partners and customers interested in integrating and customizing SAP Jam: Please don't miss the upcoming deep dive meet-the-expert session "Mastering SAP Jam API authentication" scheduled for May 31st at 11am EST.


Generally, it's pretty straight forward to understand the scope and functionality of the SAP Jam APIs. But when it comes to the implementation especially the nitty gritty details of correctly handling authentication of API calls are sometimes more challenging. Get help or get prepared to writing your own SAP Jam API code and join this session to get a better understanding of the authentication topic and how to correctly implement authentication.


This meet-the-expert-session is powered by SAP Enterprise Support Academy and therefore only available to existing SAP enterprise support customers and partners.

Please register HERE for this session.


Please also note that we have recently launched a new support offering for SAP Jam customers: the SAP Jam cloud value map. It’s an exclusive expert group for SAP Jam customers, partners, and SAP internal Jam experts. It’s your one stop shop to find best practices and online sessions about setting up, integrating, customizing, and driving adoption for SAP Jam. Questions about a Jam topic? It’s your place to ask and engage. Interested? Please sign up for the SAP Jam cloud value map HERE




There is a blog post about IBP and Jam integration that might interesting for you.


Working together: Collaboration in SAP Integrated Business Planning for sales and operations



I and Soumya N have attended the OpenSAP course on "Extending SAP Jam Application using HCP" and tried to implement the same in our demo account of SAP Jam.


While trying this scenario we encountered some issues and for one of them we have started the discussion on SCN which was successfully closed, find the discussion as "OAuth Token Generation exception"- https://scn.sap.com/thread/3855410


Hence, we have written this blog so that it will be easy for you guys to try it on your system, if you are willing to learn HANA Extensions.


To start with HANA Cloud Extensions, the Pre-requisites are:

  • JAVA IDE ECLIPSE Installed With HANA Cloud Platform TOOL and SAP UI5 toolkit.
  • HANA Cloud Platform Trial Account.
  • Developer SAP Jam Account.
  • SF Provisioning.


Now to start with the SAP Jam Extension please follow the below steps:

1. The HANA Cloud Platform (HCP) account has to be registered in our SF BizX instance.

     GoTo Provisioning Account -> Select your company -> Extension Management -> Add your HCP account and enable         Extension Management checkbox -> save.


2. Import the project from Git repository into Eclipse.

     We have used "ODataSamples" project from the Github - https://github.com/SAP/SAPJamSampleCode.git

     Copy the link to the clipboard.


     Go to eclipse -> Git -> clone the Git repository.

     Clone the project into the Eclipse.


3. Deploy the project in the registered HANA Cloud Platform (HCP) account server by the following steps:

  • Configure the HANA Cloud Platform (HCP) server details into the eclipse by specifying the server name, account name, Application Name and the password of your account.


  • Once the Server is configured we can attach our project to the server.

     Right click on server -> click on ”Add and Remove”.


     Click on finish.

  • Then we can publish the project.

     Right click on server -> click on publish.


  • After the successful deployment of project we can see the application URL in the HANA Cloud Platform (HCP) Account.

     GoTo HANA Cloud Platform (HCP) account -> JAVA application -> Select your deployed application.


4. In the HANA Cloud Platform (HCP) Account, configure the following trust settings.

     a) In trust -> Local Identity Provider


      Copy the Local provider name and signing certificate.


b) In SAP Jam

     Open OAuth Client -> Create OAuth Client

     Give the IDP as local provider name and the signing certificate copied from HANA Cloud Platform (HCP) ->Trust.



     Copy the Client Key from the OAuth Client that is created.


c) In SAP Jam

Open SAML Trusted IDP -> Create the SAML IDP.


Register your SAML IDP by specifying the HANA cloud Platform (HCP) link.

Paste the Certificate that you have copied from HANA Cloud Platform (HCP) Trust.


5. Maintain Destination in HANA Cloud Platform (HCP).

     HANA Cloud Platform (HCP) account -> Destination -> Create new  destination.


     Create the destination in HANA Cloud platform (HCP) as follows to connect your SAP Jam developer account.


     In the Client key, paste the key that you have copied from OAuth client of your SAP Jam instance.

     Once all these configurations are done you are ready to test your SAP Jam Extension using HANA Cloud Platform(HCP).


For Testing,

In HANA Cloud Platform (HCP)  account -> JAVA application -> select your application -> click on the application URL link.

you will be navigated to the main screen of your application.


Note: This standard project "ODATASAMPLE or OPENSAP2015" have multiple of html pages for different functionalities, you can test each of the functionality by giving the complete link.


For Example: If you want to call createGroup functionality then you need to call the URL with postfix "Groups/Groups/Create/createGroup.html".


So your complete URL will look like,


After executing this link the create group page will be displayed and you can specify a Group Name and click on Run.



The Output will be in the JSON format, to notify that the group is created with the detailed information about the group.



   We can cross check the group that is created in our SAP Jam account.



This is our learning from OpenSAP course that helped us to explore the end to end SAP Jam Extension using HANA Cloud Platform (HCP).


Hope you guys will try from your end. Enjoy the power of HANA Cloud platform (HCP) to shape your ideas for SAP Jam.



Thanks & Regards,


Farhasadab Kazi & Soumya N.

A revolution is underway. Companies are in search of new ways to improve performance and engagement. More and more, organizations are discovering that the key to achieving this is through the modernization of their e-collaboration and engagement strategies.



The SAP Jam portfolio, consisting of SAP Jam Collaboration and SAP Jam Communities, enables you to foster collaboration and engagement, both within and outside of your organization. With SAP Jam Collaboration, you can facilitate collaboration and learning opportunities throughout the enterprise, so employees are better equipped to drive company-wide results.

SAP Jam Communities, edition for SAP Hybris, helps organizations to engage with consumers. Through the development of an online community, and the integration of it into a company’s e-commerce store, businesses can drive sales, increase customer advocacy, and improve revenue.


At SAPPHIRE NOW, SAP will be providing multiple opportunities for you to discover what your organization can achieve with SAP Jam Collaboration and SAP Jam Communities. Don’t miss these must-see sessions:


SAP Jam Collaboration sessions

SAP Jam Collaboration

Demo Station

Open During Show Floor Hours

Facilitate learning across the organization by empowering people to connect and share information. Enable enterprise collaboration with SAP Jam Collaboration. Create informal communities to help improve learning effectiveness, increase the ROI of learning content, and extend education beyond the learning management system (LMS).


Extend Formal Learning with Informal and Social Elements

Demo Theater Session

Tuesday, May 17 | 3:00 p.m.

Thursday, May 19 | 11:00 a.m.

Explore how formal learning can extend beyond the LMS by bringing learning to where employees work. See how informal communities of sharing linked to LMS courses can engage employees through continuous learning in communities of practice that encourage students with questions to seek answers from subject-matter experts.


Accelerate Onboarding with User Assistance in SAP S/4HANA

Interactive Session

Wednesday, May 18 | 5:00 p.m.

Discover how integrated user assistance can help accelerate new user onboarding. Explore the concept of user assistance co-creation and take advantage of recent innovations, including interactive graphics. Collaborate with new users of SAP S/4HANA with your input on the SAP Learning Hub site and SAP Jam Collaboration.


Erie Insurance’s Human Capital Management (HCM) Journey to the Cloud

ASUG Presentation

Thursday, May 19 | 3:30 p.m.

Erie Insurance had a vision to support business goals that included the improvement of talent management processes. Learn how the company embarked on a multi-year, phased implementation of several SAP and SAP SuccessFactors solutions, including SAP Jam, to achieve its most essential HCM goals.

Influence the Customer Journey with Relevant Sales Insights

Interactive Session

Thursday, May 19 | 1:00 p.m.

Move prospective buyers through each sales stage using a series of meaningful interactions by aligning your team’s selling process with each customer’s buying process. Learn how one company’s expert sales team engages customers using the SAP Hybris Cloud for Sales solution to provide relevant insight.


SAP Jam Communities, edition for SAP Hybris, sessions

Digital Commerce and Marketing

Demo Station

Open During Show Floor Hours

Deliver individualized customer experiences across channels and devices. Discover ways to gain real-time insights into each customer’s intent and deliver personalized omnichannel experiences throughout the entire customer journey.


Smarter Selling and Service Excellence

Demo Station

Open During Show Floor Hours

Make each customer feel special and important by developing a deep understanding of customer needs and desires. Accelerate sales and service productivity by aligning teams and centralizing customer information so you can spend more time nurturing valued customers and less time searching for answers.


Revolutionize Commerce with Customer Self-Service

Demo Theater Session

Tuesday, May 17 | 12:30 p.m.

Thursday, May 19 | 2:30 p.m.

Reduce costs while delivering omnichannel service to your commerce customers throughout the customer journey. Learn how to empower your customers to seek help from peers or find answers by themselves using SAP Jam Communities and your customer engagement center.


Need more insight before you go? Read this blog to learn why social collaboration tools, such as SAP JAM Collaboration, have become a company’s secret weapon. For details on the value you can derive from SAP Jam Communities, edition for SAP Hybris, check out this article.

I (Soumya N) and Farhasadab Kazi have attended the OpenSAP course on "Extending JAM Application using HCP" and tried to implement the same in our demo account of SuccessFactor JAM.


While trying this scenario we were facing a lot many issues and we started the discussion on SCN which was successfully closed, find the discussion as "OAuth Token Generation exception"- https://scn.sap.com/thread/3855410.


Hence we have written the blog so that it will be easy for you guys to try it on your system if your willing to learn HANA Extensions.Attached is the reference document describing the step by step procedure how to extend JAM functionality using HANA Cloud Platform.


We have tried to cover almost all the steps in that document required to built the successful JAM extension using HANA Cloud Platform. If you face any issues or not clear with any of the steps you can contact us.


Hope this blog will be helpful and you will enjoy building extensions using HANA Cloud Platform for JAM.





Thanks & Regards,

Soumya N, Farhasadab Kazi.



Note: If you have any questions or concerns please email us on soumya1592@gmail.com, kazi_Farhasadab@yahoo.in

  • Get introduced to the integration of SAP Jam Collaboration and SAP Cloud Identity.
  • Learn more about the basic steps to setup and configure the integration.
  • Understand how to maintain your SAP Jam Collaboration users within your corporate environment.


In the blog  “Transformational Learning [Part 1]: 3 Tips on How Collaboration Can Help Drive Digital Transformation for Learning”Thomas Jenewein explores the need for social learning and the considerations organizations must take.  So how can SAP help?  The answer is SAP Learning Hub.


SAP Learning Hub allows your employees, partners, and students to access more than 5,000 learning assets in topic based and collaborative learning rooms. Based on SAP SuccessFactors Learning and SAP Jam, SAP Learning Rooms combine formal and informal learning into a personalized, interactive and social learning experience.


SAP Learning Rooms are moderated by experienced trainers

All SAP Learning Rooms are moderated by experienced trainers and experts dedicated to helping users to achieve their qualification and certification goals with exercises, cloud training systems, individual feedback and additional learning materials. SAP Learning Rooms are unique in the way learning is linked to social interaction and collaboration. SAP Learning Rooms feature:


  • Learning maps with self-study materials from SAP Learning Hub
  • Space for knowledge sharing and collaboration tied to learning objectives and moderated by SAP trainers and experts
  • Exercises and examples from trainers, experts and other learners in the context of a learning path
  • Access to cloud-based training systems embedded in collaboration and learning maps
  • Live and recorded webinars hosted  by SAP trainers and experts




How SAP Learning Rooms are implemented

A dedicated SAP Jam template has been developed for SAP Learning Rooms, which allows the integration of learning maps, cloud-based training systems, collaboration and webinars into a social learning experience. New SAP Jam features have been leveraged to make courses and e-learnings available in SAP Learning Rooms. The new SAP Jam dashboard is used to monitor the activities in SAP Learning Rooms to establish a real social learning experience. Based on the positive feedback, the new SAP Education Network for Digital Transformation was launched as a Learning Room on SAP Learning Hub (figure 1).




The SAP Learning Room template, which was developed by a team of trainers, usability experts and instructional designers, allows for full flexibility and a modular approach with a minimum of manual effort for the moderators.


New trainer role

The new SAP Jam functionalities are one important success factor for SAP Learning Rooms. The other success factors are the moderation and communication skills of the trainers and experts who are responsible for the social learning experience in their learning rooms. To prepare trainers and experts for their new role, a dedicated curriculum and learning map was created with topics such as:


  • How to facilitate learning in virtual groups
  • How to prepare and run engaging webinars
  • How to provide individual feedback to learners


All trainers and experts can practice their new skills in a dedicated “Train the Trainer Learning Room” before they start their own SAP Learning Rooms.


How success is measured

To measure the success of SAP Learning Rooms, several KPIs are monitored on all levels of the evaluation model founded by Donald Kirkpatrick:

Level 1 (learners’ reactions and attitudes toward the learning experience):

- Traditional: Ratings collected with SAP SuccesssFactors Learning plus additional feedback surveys

- Social: Activity in SAP Learning Rooms, amount of generated content, and proportion of active learners

Level 2 (learning outcome):

- Traditional: Tests and quizzes, simulations, and certification exams.

- Social: Knowledge sharing, as well as amount of content and comments created by learners

Level 3 (transfer of training, knowledge and skills):

- Traditional: Interview with customers and managers, user feedback, and usability tests

- Social: Amount of transfer related knowledge shared in SAP Learning Rooms

Level 4 (cusiness impact):

- Traditional: Subscription renewals, ROI calculator and  analyses with SAP Learning Hub customers and partners

- Social: Evidence shared for business impact in SAP Learning Rooms and on social media channels


SAP Learning Rooms offer a true social learning experience to all subscribers of SAP Learning Hub by integrating learning maps, cloud-based training systems, collaboration and webinars into a personalized and interactive learning experience. More than 60,000 learners have already joined SAP Learning Rooms to reach their learning goals. The learning rooms are powered by SAP Jam and  use a flexible SAP Jam template, which has been developed and enhanced for an engaging learning experience. Interested in SAP Learning Rooms? Register for the free SAP Learning Hub discovery edition and join the SAP S/4HANA Overview Learning Room on SAP Learning Hub...

Digital transformation has reached the boardrooms, and many executives are frightened. A number of them fear being “Uberized” or disrupted by new market entrants who use technology in an innovative manner.

To stay ahead of the curve, companies need to begin rethinking their business models, processes, and the way they work. Organizations must also start improving – or re-engineering – customer and partner engagement using digital tools. With these changes comes the need for continuous learning – around new technologies, processes, methods, or business models. So how can you impact your enterprise with an increased commitment to learning and education? Here are three tips:


1. Expand formal learning with informal learning

According to the forgetting curve, people forget 70% of the information they learn after only one day. Although many classroom trainings have been optimized with methods like hands-on exercises, transferring new skills and learnings to work remains a key challenge of formal training. In the past few years, the 702010 model has become a more frequently used framework. It illustrates that new competencies are developed mainly from social learning – learning from and with others – and learning on the job, not only from formal classroom training.

Formal training is still critical in standardizing skills in areas such as leadership, compliance, or communication. But it needs to be expanded upon, as ongoing social and work-related learning has proven to be more effective, leading to increased collaboration and innovation.

Tip #1: Enterprise social networks like SAP Jam – featuring user communities, videos, polls, blogs, etc. – can help optimize your existing formal training programs. Leverage them for social learning.


2. Develop tech-tool competencies in the workforce

Everyone needs to be more tech-savvy – mastering the right tools for the right tasks. Fax and telephone are no longer the only means for communication. Tools such as videos, wikis, and blogs – not to mention the Getting Things Done time-management method and the SCRUM agile method – are bringing a level of effectiveness to knowledge transfer that we’ve never seen before.

People have demonstrated an adeptness for using modern tools and apps in their private lives. There’s no reason they can’t use similar tools in the workplace.

Tip #2: Working out loud is a good approach to fostering higher tech-tool competence. These modern solutions can help you create new sales opportunities, increase collaboration, and drive innovation.


3. Transform the learning culture and roles

Although learning with and from others collaboratively happens naturally when people engage via social media, a majority of companies have yet to institute social learning practices into their organizations.

The first step to achieving this would require designating a social community moderator or facilitator, who’s responsible for curating interesting content, coaching learners during their learning processes, answering questions, and summarizing learning activities.

Tip #3: Learning with social collaboration – like sharing and discussing ideas – cannot be too strictly formalized like classroom training. So it’s important to emphasize the following values:

  • Trust: Everyone should have the freedom to use collaboration tools for learning, problem solving, or sharing content.
  • Empowerment: Experts, employees, or managers must all be empowered to use – and learn from – social software tools.
  • Openness, participation, agility and connectivity are values which can be driven via social networks - but are also successfactors  for their successful use.


Sound difficult? It’s not.

But if you’d like to learn more, check out the blog by my colleague, Lars Satow which was posted as the next part of this series. In it he explores how SAP Education has helped set up social learning for 350,000 customers and partners on our digital learning platform, SAP Learning Hub.

In yesterday’s Stay Connect virtual webinar, my colleague Emily Wilson from SAP SuccessFactors Learning and I discussed why informal learning is CORE to the success of all learning programs.


Regardless of what learning management system your organization uses (we naturally prefer SAP SuccessFactors Learning) or what collaboration platform you use (we obviously prefer SAP Jam Collaboration), you have to remember to blend them together.


Blended learning, or a combination of formal and informal learning has many advantages including:

  • It drives a culture of employee engagement, where employees are actually encouraged to share information
  • It improves the economics of learning – as the costs to create and maintain learning content rise, you need to do everything you can to make what you have work better
  • It allows you to extend learning beyond the LMS – enabling employees to share and learn with each other


Employee engagement

Employee engagement is driven by employees – your people.  People are inherently social.  In some cases, learning can be made more effective when paired with social aspects.   Incorporating informal learning can help make your learning programs more effective.  Why?  The informal gives the employee a place to ask questions and seek information.   Employees should be encouraged to ask questions and employees (subject matter experts) company wide, not just instructors, should be encouraged to answer questions. By leveraging the collective knowledge in the company, employees across the organizational structure will then feel committed to the overall success of everyone.


Economics of learning

The costs of creating and maintaining learning content are always on the rise, while budgets are decreasing. The only option now is to do more with less and increasing the ROI of your existing content.   The first part of doing more with less is easily done by improving your content creation processes and workflows. Content creators need to leverage the collective knowledge throughout the organization to help you create and improve content.  Leverage student, alumni and subject matter expert feedback.  What resonates well?  What doesn’t?  Why do so many people have the same question on one slide?  When your content creation and updating workflow is done with collaboration, you have a place where everyone can contribute and where everyone is on the same page.


Extending learning beyond the LMS

How can you increase the overall ROI of your content?  By exposing your existing learning courses and content to new audiences – or better yet – to existing audiences that don’t even know it exists, your content is more useful and valuable. That’s what a blended learning solution allows you to do.  It exposes your learning courses to people outside of the LMS, to where they work.


Stay tuned for further discussions on the above topics and more as we explore how social collaboration can blend with formal learning programs to dramatically transform how "learning" works.

Do any of these sound familiar?

  • Difficulties logging into your SAP Jam sales demo system?  
  • Demo users in your system do not match those described in the sales and partner enablement site?
  • Missing Perry Johnson, Mike Summers, Dave Gibbon, Carla Grant, and other "cast" of demo actors?   Having trouble creating them?
  • Forgotten passwords? 


If yes, then it's time you check out the latest SAP Jam Demo Actor Pack.

Download the latest demo actor pack.     (For SAP partners, please download using this link)


What is it?

The demo actor pack is a complete set of user accounts that you need to demo SAP Jam scenarios such as learning, mentoring, account and opportunity management, and other enterprise social collaboration workflows.  Simply login as admin to SuccessFactors Foundation, import the CSV, and synchronize the users to SAP Jam. Once completed, you will be able to login as any demo actor and single-sign on to SAP Jam.   If you have forgotten about the user passwords, the CSV file also allows you to reset them quickly and easily.

More Information

For more information, see  “How do I use the SAP Jam demo actor pack CSV?” in the official sales demo FAQ.

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With the SAP Jam Collaboration 1602 release, there are some great updates for developers to help navigate, and use, the SAP Jam API.


General details of all the updates available in the release can be found here but let’s focus on what’s new for developers:


Developer Productivity


Following on from the introduction of the interactive API documentation in the 1511 release, there are further updates to make it even easier for developers to navigate the API:


  • properties are now displayed in the 3rd column with descriptions. The best place to see this is to look at the top level entity get call as it will document all properties returned.  The post calls document only the properties that need to be set.



  • entity diagrams are now included
  • a "Try" button now exists for all endpoints such that you can create an OAuth token in a Developer Edition account and use it to test out all the API calls


OData API updates


In addition to the documentation updates, there are some new endpoints available and updates to some of the existing endpoints as well:


*NEW* GET /Groups_IAdminister

  • A single call to get a listing of all groups that you administer matching the functionality available in the Web UI. This call can significantly reduce the number of API calls required to get this information (from a call for each group that you belong to down to just one call)


*NEW* GET /Company

  • This is a new entity that is the starting point for exposing more of the company wide settings:
    • CreateExternalGroups - Are users able to create external groups.  This helps improve any custom UI from showing this option if it is not available
    • ShowEmail - Exposes the email property of the Custom Profile or if it should be shown or not


*UPDATED* GET /Events('id')

  • New property - DescriptionHtml.  Following the 1511 release, the event description is now a rich text editor.  This property exposes the HTML output of this description (previously the plain text was returned)

*UPDATED* GET /Members('id')

  • New property - WebURL.  This provides a direct link to the members profile page


*UPDATED* GET /Groups('id')

  • New property - IsAdmin.  This provides a quick access to determine if the currently logged in user is an admin of this group.  Removes an additional call to the GroupMembership endpoint


These are some of the highlights for developers available in the SAP Jam Collaboration 1602 release. To learn more about other enhancements, please refer to the release notes at http://help.sap.com/sapjam.


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