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Welcome to the SAP Jam release 1511 information posting.  In this quarter’s release the SAP Jam team focused on the following topics, based on direct customer requests and feedback – in fact, every single item mentioned here was because of customer requests.  As with all releases, the items we mention here are the highlights. For more information about all the other great enhancements in this release, refer to the complete release notes on our help site: http://help.sap.com/sapjam


Enterprise wide

  • Customizable company home page to bring important information to employees right from their home page
  • Google Drive for Work as a content repository
  • Mobile device management (MDM) for the SAP Jam mobile app


Group management

  • Group analytics dashboard to monitor group health
  • Professional services project room work pattern streamlines project management
  • External content widget for group overview pages – expose “external” content such as SharePoint documents



  • SAP Jam collaboration add-in for Microsoft Office brings SAP Jam collaboration to Microsoft Excel, PowerPoint and Word
  • Automatic publishing and expiration of content
  • Attach images, videos and files to feed replies
  • Seamless transition from mobile web to mobile app



  • Extensions catalog for third-party created OpenSocial gadgets



Enterprise wide

company home page.png


Customizable company home page

The first topic to discuss is the new customizable company home page.  Prior to release 1511, all users in the company shared the same “home” page – it’s the first thing you see when you access SAP Jam – it’s your feed.


While the feed itself can still be part of the home page, the SAP Jam company administrator can now completely customize the layout of the home page, and also add content to the page itself such as important company announcements, IT news, images, videos, OpenSocial gadgets and more.


The content and layout of the home page are now completely customizable via a new editing screen inspired by the group overview page designer.  We took the elements from the home page such as content recommendations, people to follow and the home feed itself and made them into widgets and added the ability to add content such as images, text and content widgets in the same way overview pages are designed – by drag and drop.

Google Drive for Work

Companies that leverage Google Drive for Work as their primary content repository can bring those documents to SAP Jam groups for the same level of document-centric collaboration already available for our existing integrations: Alfresco One, Box, Microsoft Office 365 SharePoint Online, Microsoft SharePoint, OpenText, SAP Extended ECM by OpenText, and SAP Mobile Documents.


When an external content repository is connected to an SAP Jam group, the repository’s folder structure is browse-able directly within SAP Jam’s interface making it easy for users to get access to the documents they need without having to jump between services. Users can then view, download, comment on and annotate directly on documents from within the SAP Jam user interface.

Mobile device management for the SAP Jam mobile app (MDM)

At the request of security conscious enterprise customers, we are introducing the ability for the SAP Jam mobile applications for Android and iOS to be managed by an enterprise MDM system.  With this initial release of mobile device management, we are also announcing two supported MDM services: MobileIron and SAP Mobile Secure, cloud edition.


MDM solutions allow enterprises to control various aspects of their user’s mobile devices – from direct device control to enforcing various policies and restricting access to various systems from specific devices.  For SAP Jam, this means that a customer’s IT organization can control who has access to the SAP Jam service, and from what device.  This supports organizations that provide enterprise-issued devices as well as organizations that have a BYOD (bring your own device) policy.


Additionally, the SAP Jam mobile app supports being pushed/deployed via a company’s IT-managed app store so employees can have a one-stop-shop experience for all their mobile needs – directly from their IT department.

Group management

group dashboard.pngGroup analytics dashboard

The new group analytics dashboard provides a quick and easy graphical view of a group’s health.  The dashboard is available to group administrators and displays a quick view of the number of members, followers and how many people are actively engaged.  Additionally, the dashboard provides a collaboration score, which is derived from various metrics about the SAP Jam service, making it easy for group administrators to measure and compare groups.


The group administrator can view the various metrics to make informed decisions about how to manage their group. For example, if group members aren’t engaged, the group administrator can choose to publish content spread out over time instead of one large wave once every six months because members aren’t doing anything in the group if there is nothing new happening for extended periods of time.


A good rule of thumb to engage group members is to always keep the group active – have something be published weekly.  The new group analytics dashboard metrics allow the group administrator to monitor the engagement level of the group so they can take proactive measures to ensure engagement, instead of reactive fixes – when it’s too late.

professional services project room.pngProfessional services project room work pattern

Joining the extensive collection of work patterns is a new professional services project room.  Work patterns in SAP Jam are group templates to facilitate creation of new groups – bringing together everything you’d need to get off and running quickly, but also content and business tools that can be customized to suit a specific business process.


For more advanced usage, companies can integrate data from SAP and third-party data providers, in the same way we provide account, opportunity and service ticket data from SAP CRM and SAP Cloud for Customer.  For more information on how to do this, check out the SAP Jam developer area.



external content widget.pngExternal content widget for overview pages

Overview pages are the “home page” for groups, allowing the group administrator to expose content and information so that group members can get quick and easy access to the most useful information the group is focused on.

With release 1511, we have added a popular customer request- the ability to expose content from external content repositories such as Microsoft SharePoint (or the new Google Drive for Work integration) in the same way that content within the group can be exposed via content widgets.

When editing the group overview page, the group administrator simply adds a new external content widget to the page, selects the repository (you can connect multiple repositories to groups), and then select the folder to populate the widget with.  You can then optionally select the layout, various sorting options and filter by content type.


The content widget then automatically populates with content as it is uploaded or changed so that members can find the documents they are looking for.

User enhancements

New install-able helper application brings document editing to FireFox and Chrome users

The first user enhancement we’re going to talk about is a subtle little helper application that actually has no user interface – it is used solely as a helper application to bridge the gap between the SAP Jam service and your computer.    The helper app serves three purposes:

  • Bring the edit button functionality to FireFox and Chrome browser users for Microsoft Office documents (Excel, PowerPoint and Word)
  • Provides automatic, background uploaded after editing (Excel, PowerPoint and Word)
  • Redirect a document from the SAP Jam web interface to the respective Microsoft Office application on the user’s computer (Excel, PowerPoint and Word).  When you click the edit button within the SAP Jam app, there’s no way for SAP Jam to tell your computer “send this to Microsoft PowerPoint”, so the helper app bridges that gap – and sends the document you want to edit to the systems’ default application (PowerPoint in this case).

office collaboration.png

SAP Jam collaboration within Microsoft Office applications

One of the exciting enhancements of this release for end-users is the new SAP Jam collaboration add-in for Microsoft Office.  This new installable application is distributed by a customer’s IT organization along with the previously mentioned SAP Jam launcher helper application.


This application adds an SAP Jam collaboration social feed to the document window within Microsoft Excel, PowerPoint and Word – directly where you’re working.   The social feed is the same feed you’d see within the web interface, providing access to comments about the document – right where you’re viewing/editing the document.


How does the collaboration panel know what group to pull the feed from?  That’s where the helper application comes into play (or optionally, the SAP Jam file sync client if you already have it installed). The helper application actually keeps track of all your groups and knows when you launch the document from within a group.


If you have the SAP Jam file sync client installed, you can also launch the document from the special file sync client monitored folders on your computer – so you can view or edit the document and still have the SAP Jam collaboration panel visible – even if you didn’t launch the document from the SAP Jam web interface.

Automatic publishing and expiration of content

Another popular user request is the ability to schedule the publishing of content in the same way you can schedule blog postings without manual intervention.  This allows content owners to schedule documents to be published to coincide with company announcements, but allowing you upload the document without it becoming visible.


Joining the publishing ability is the related expiration capability.  Many organizations have compliance policies regarding data retention and this capability allows you conform to those policies by scheduling when a piece of content “expires”.  The expired content moves to the group’s trash so it can be recovered if necessary but also where it can automatically be purged based on the company wide automatic purging of group trash policy (also new in this release).

mobile app.pngSeamless transition from mobile web to mobile app

The last end-user enhancement is about our mobile app and the mobile-web experience.  The SAP Jam web experience has been redesigned so that its “responsive” – adapting itself to the amount of screen real estate available to it.  On computers, you’re most likely going to use the web interface in a large window – but that doesn’t work so well on mobile apps.   When a user opens their favorite mobile web browser and goes to SAP Jam, they’ll see a similar experience, but designed for the much smaller screen.


Because we want to make the mobile experience better but also let the user know we have a native mobile app, the mobile web experience will inform the user with a small “advertisement” at the top of the screen prompting the user to optionally install the SAP Jam mobile app, or view the current content in the mobile app.



Third-party OpenSocial gadget catalog

The final topic for release 1511 is a new third party extensions catalog that is visible only to the company administrator.

When a company administrator logs into the SAP Jam service, they’ll see a new recommendation tile letting them know there’s third party extensions available or they can access the same catalog from the company administrator menu.


exentions catalog.pngThe catalog is a gallery of SAP Jam-approved third party extensions to the SAP Jam service that are available for subscription, and we’re providing a place for you to get information about the extension and how to contact the third-party vendor for subscription information.  The extensions listed in the catalog are not provided by SAP nor are they included with the SAP Jam subscription and require independent subscription between the customer and the vendor.


That’s the highlights from the SAP Jam team for release 1511.  For more information about all the other enhancements we’re providing in this release, be sure to check out our release notes at http://help.sap.com/sapjam .


While at SuccessConnect in Rome on November 9-11, learn how SAP Jam’s social collaboration capabilities, in conjunction with SuccessFactors solutions, are helping customers drive workforce transformation. Attend a mix of customer presentations, a product overview session, and demos at our demo pod to understand how social collaboration can help HR organizations become the enabler of change for the company.


Don’t miss hearing directly from SAP Jam customers such as Bertelsmann and Welcome Break who are sharing their success leveraging SAP Jam with SuccessFactors solutions. Read through an overview of the SAP Jam sessions below:


Tuesday, November 10

Welcome Break is one of the UK’s leading independent motorway service operators. Recruiting and employee engagement are strongly connected for Welcome Break as they plan to gain a five figure saving through 25% of its vacancies filled internally. Attend this session to learn how they have implemented their recruiting process, integrated SAP Jam to support their hiring managers today, and how social can further enrich the recruiting process in the future. You will also learn more about Welcome Break’s general approach to drive employee engagement and productivity while at the same time reducing employee turn-over based on open and engaged company culture.


Wednesday, November 11

Bertelsmann, a global media, services and education company, is in the midst of a long-term transformation to digitize its existing businesses and develop new digital offerings. Join this session to learn how they have implemented SAP SuccessFactors Learning in their decentralized organization for 100,000 employees. Bertelsmann will also share how they are using SAP Jam to foster social learning and internal collaboration around specific learning events. In addition you will hear how the Open Content Network is used to offer more digital learning content to their workforce to support their individual ‘digital’ development.


Presented by Anthony Leaper, attend this session to gain an overview of how SAP Jam’s social collaboration capabilities can help to enhance your HR strategy. Learn how social collaboration can power social learning, informal employee onboarding and mentoring, recruiting, performance management, and other HR processes. In addition, hear about the latest innovations and upcoming roadmap.


Please also visit our demo pod to meet SAP Jam experts and experience the solution first-hand. Get social, in-person or virtually. Follow the conversation using the hashtag, #SConnect15. We look forward to seeing you in Rome!

“This is about rethinking what the nature of commerce should mean going forward.” – Sameer Patel

At last week’s SAP hybris Americas Customer Days event in Fort Worth, Texas, SVP/GM for SAP’s Collaboration and Communities business Sameer Patel announced the company’s entrance into the online community category of software with a new solution, SAP Jam Communities for SAP hybris. The solution aims to enable customers to leverage community content to inform and guide their buying journey. Tightly integrated with the hybris Commerce solution, SAP JaSameerPatel_Photo.jpgm Communities is optimized to drive commerce.

Patel sat down with Butch Stearns of The Pulse Network to discuss the new unveiling and what it means to the SAP hybris customer base – current and future.

Why Communities?

“The way we’ve looked at the market opportunity for communities, is for us to build highly specialized products that solve very concrete problems, really, really well. What we’re announcing today is a commerce-focused community product, designed to be integrated and
sold with hybris as an integrated commerce and community solution.”

Why Now?

“For the last 10 years we haven’t really changed the nature of the products you and I use.  But when you look forward in the next five years, you’re going to start to see massive disruption and transformation in the products you and I use.  We’re already seeing this in the form of smart thermostats, smart watches, and personal telemedicine devices such as blood sugar monitors and industrial B2B goods.


“Intel has done some research that shows there’s going to be 200 billion devices by 2020 – five years from now, right around the corner – in the hands of consumers.  And 40% of these will be B2B goods. If you’re an e-commerce vendor, there’s going to be an explosion in the need for an assisted sales process – to constantly educate and  handhold the customer so that they make an informed decision about which products work for them.”


Why SAP?

“Gartner Research has said that over 70% of communities will fail. Why? The use of community software is not designed around the customer community. At SAP hybris, we now offer both commerce and community, so we can put together the pieces the customer needs.


“We have heritage and ERP; we are trusted by almost every large company on the planet to close transactions securely. If we can just fold community around it, customers can rely on us to help them on that entire journey, from awareness all the way to loyalty. That’s transformational; that’s why we’re here.”

Check out the full video to learn more about this exciting new offering, as well as Patel’s insights on tying ROI to commerce and communities, making smart content investments, focusing on the digital customer journey, and more on how consumers and commerce leaders alike can expect to be impacted by SAP Jam Communities for SAP hybris.

This is a final reminder that the Collaborative Process Modeler in SAP Streamwork (aka "Gravity") will shut down on 20th November 2015.


After this date you will not be able to access models created using this tool. So if you have active models in the tool then you are recommended to download them as local BPMN XML files so that they can be uploaded to a different tool supporting BPMN should you need to access the model after this date.


The full description can be read in the news section.

Today, a new digital business born entirely online can reach global scale in a matter of weeks.  Software and technology can put businesses closer to their customers, giving them deeper insight about why their customers choose them and why they become loyal advocates of a particular brand. Consumers want and need to transact business online, from the convenience of their mobile device, at whatever time of the day they choose.  They want to personalize their purchases, feel confident that they’ve acquired the right products, and they want to make their own determinations about what is best for them and their needs.

These trends driving the imperative for businesses to become more “digital” were the same trends that inspired us to build and launch SAP Jam three years ago, the first enterprise social network purpose-built for enhancing business processes that affect every employee inside an organization.  The challenges our customers shared with us three years ago is what led us to build a market-leading enterprise social network, with successful reference customers, leader rankings across a number of software analyst firms, and over 21.8 million subscribers and growing.  We focused on building collaborative capabilities that were inherently designed to solve targeted business problems, helping even our largest customers become more agile to adapt to the changing speed of digital business.  Our success with SAP Jam for employee collaboration is exactly why our customers turned to us to help them develop a new way of building online communities to help solve customer-centric processes.

Introducing SAP Jam Communities, edition for SAP hybris Commerce

The first customer-centric process we focused on was the decision process and buying journey that an online consumer typically traverses when considering a purchase from an online storefront powered by SAP hybris Commerce. 

We worked with our SAP co-innovation customers to explore how we could ensure that their consumers had all the right access to key collaborative capabilities, from awareness through to advocacy.

Our customers shared with us their frustration that traditional online communities are separate from a customer’s buying journey.  They are often set aside as “yet another destination,” missing out on huge opportunities and failing to provide material improvements to customer satisfaction and loyalty.  This leads to two major categories of problems: missed opportunities to provide a consumer with a solution, and providing too little collaborative capabilities too late into the buying journey.

Through our co-innovation and design process for this new solution, our customers asked us four key questions:

Question 1: How can community content drive organic web traffic?

Most of us can relate to this kind of buying experience: before you buy, you do some searching online, probably on a mobile phone.  The first results that pop-up are usually things that rank well with search engines, and community pages -- including message boards and blog posts -- often show up well in various searches.  But most of those pages end up being dead ends.  There’s no call to action, no opportunity to capitalize on that customer’s interest and show them an offer for a product that might fit their needs, leading to a missed opportunity and a lower return on paid blogging content.  So we brought key information from the product catalog in SAP hybris Commerce into the community.  We made it easy for people to make mention of specific products available in the catalog, such that anyone writing a blog or asking a question can include a mini-card view of a product available for sale in the store.  And this works for all types of content, whether it’s professionally paid blog posts, customer-shared blog posts, questions and answers, or general discussions.

Question 2: How can I utilize my community content to successfully drive conversions?

Our customers shared with us that both the paid and managed content in communities was usually locked into place, not available to syndicate easily in their online customer experiences.  We solved this by building the SAP Jam Communities product on a new, modern, micro-services based technology architecture that allows our customers to syndicate key community content to any of their online customer experiences.  We also developed a reference implementation of bringing community content into the product catalog experience, allowing customers who need to see key information -- reviews, questions and answers, discussions, and blogs -- directly associated to the products they’re considering to purchase.

Question 3: How can communities help drive sales of complex goods?

A topic that came up often during the co-innovation process was the concept of selling complex goods.  With smart devices and other software-driven products, many previously “simple” devices have become much more complex for the end consumer.  Even something as seemingly “simple” as buying a pair of shoes can become complicated when considering the different customizations and personalizations that can be made.  We made sure that we developed the right kinds of collaborative capabilities that supported consumers evaluating a product for purchase, such as questions and answers, and also provided key moderator and extension capabilities such that a question that is unanswered for a period of time can be automatically escalated to a call center representative.

Question 4: What insights can a community solution built for commerce provide?

Finally, and perhaps most importantly, our customers told us there is a huge missed opportunity around providing deeper insights about their consumers.  Our customers wanted to know much more about their end consumers’ buying journey, including: what questions were asked before a decision was made?  How many conversations and interactions did it take to make a final purchase decision?  Which social content -- blogs, reviews, questions -- helped to influence a purchase?  Which pieces of paid content actually drove sales?

By being connected with the actual commerce catalog, and knowing exactly which questions relate to which products, SAP Jam Communities is able to provide deeper, more meaningful engagement metrics around what drives successful conversions.  This in turn will enable our customers to repeat successful transactions, and create happy and loyal customers.

And we’re just getting started...

On top of solving all of the problems our customers shared with us, we also ensured that there was a smooth and seamless path for a consumer, such that interactions beginning on a public community powered by SAP Jam Communities could easily be transitioned into a private space powered by our employee collaboration solution.  This opens the possibility to further reducing the barriers between customers and employees, allowing companies to build stronger and more successful relationships with their customers.

Just as we’ve found success with SAP Jam for internal employee collaboration by listening to our customers and identifying and solving real-world, everyday business challenges, we intend to continue to do the same with SAP Jam Communities.  The future evolution of the product will be a direct result of how well we listen to input from our customers, and how successful we are in executing against a plan to take online communities into the future.  Game on!

Additional Resources

Press release:  SAP Jam Communities, Edition for SAP hybris Commerce, Contextualizes the Customer Journey

Infographic:  How Communities Drive Commerce

SAP.com:  SAP Jam Communities

In the previous blog post in this series we created a work pattern in SAP Jam. In this blog post, we will customize and extend our work pattern to bring real-time data from an application into our SAP Jam work pattern. We will perform all of these actions in the SAP Jam developer edition environment that we used in the previous blog post.


Creating an external application in SAP Jam


First, let’s integrate SAP Jam with the external application. For this exercise, we will use the ESPM reference application introduced in the SAP Jam Developer Guide. Follow the steps outlined in the Use SAP Jam with external applications topic in the SAP Jam Developer Guide.


Extending the work pattern


Now that you have created the ESPM external application in SAP Jam, we now need to revisit our Product Innovation Template, that we previously created, and set it to Inactive such that we can edit it. From the SAP Jam Admin menu, select Group Templates.


You will see the Product Innovation Template that we created in the previous blog post. Click the slider next to the template to make it inactive.


Click on the Actions drop down menu for the Product Innovation Template and select Properties.


In the Create Template window, click the Business Records drop-down and select Products. This step now associates our group template with Product data from the ESPM application that we created earlier. Click OK.


Lets now edit our group template to add a widget to the Overview page to display the Product data. Click on the Actions drop down menu for the Product Innovation Template and select Edit.


We are now presented with our group template. Click the Edit link.


Click the Add Widget button underneath the welcome text and select the Business Record widget.



Enter a Widget Title in the Business Record Widget e.g. Product Details, and press OK.


Click the Publish button. We are now presented with our Overview page and it now contains a Business Records widget for displaying product data.




The last step is to activate our group template such that it is available to be used for creating new groups.


From the SAP Jam Admin menu, select Group Templates. You will see the Product Innovation Template in the list; click the slider next to the template to make it active.


Browsing Business Records


Now lets connect to our external application and use our group template to create a group where we can collaborate around data coming from ESPM. Click on Business Records in the SAP Jam menu.


The Business Record browser allows a user to browse data coming from external applications. Click on ESPM.


Click on Products.


We are now presented with the real-time product data coming from ESPM.


We can hover over any of the records to see more information about that data record but also we can create a new group from this data record or feature the record in a group. Click on the Create Group button.


In the Create a Group window we are presented with the available templates to use and our Product Innovation template is available for selection. Select the Product Innovation template.


Provide a Group Name e.g. the name of the product that you have selected. For this example, I used the “1UMTS PDA” product. Select Private for the group permissions and ensure the Activate this group now checkbox is enabled.


You have now created a new group – using the Product Innovation template – that includes real-time data coming from an external application.



Clicking on the View More Details link in the Business Record widget will display more details for the product record and you can even comment and start a discussion on the data record itself.


Bringing it all together


So, what have we created? We now have an SAP Jam Work Pattern that integrates data from an external application. The work pattern we have created brings together people, content, tools, real-time data and best practices to help drive product innovation.


SAP Jam already provides a number of work patterns out-of-the-box that are designed to drive company-wide and functional KPIs such as customer engagement, account management and selling, customer service, learning, and mentoring including integration to other SAP applications and through this blog post we have seen how easy it is to connect SAP Jam to an external application and use real-time data in our work pattern.


In the next blog in this series, we will look at how you can bring collaboration capabilities to your applications using SAP Jam.

In the first blog post in this series we introduced the new SAP Jam developer edition and walked through how to get started with SAP Jam by creating a collaboration group to combine content with tools to solve a business problem. In this blog, we will take the group that we created and look at how we can create a re-usable template that captures best practice and can be used as a foundation for future groups.


Group templates are a core part of “work patterns” - pre-built collaborative processes that can combine expertise, content, and best practices with real-time business data and applications. SAP Jam provides a set of work patterns that can be used to model a company’s own business processes but most importantly, connecting SAP Jam with a company’s enterprise applications and enabling collaboration around real-time business data. You can choose to use the provided templates or build your own with the tools provided. More information on work patterns can be found here.


Where did we get to?


Previously, we created a new group focused on Innovation Management. The business requirement is now to use the same collaborative approach to innovation for other product groups and enable them to capture product feedback and ideas.


The great thing about SAP Jam is that once we are happy with the structure of our group, and that it matches our work pattern for Innovation Management, we can create a template such that this format can be re-used.  Let’s go back into our SAP Jam developer edition environment – by navigating from the SAP HANA Cloud Cockpit:





Once in SAP Jam, navigate via the Groups menu to the Innovation @ ACME group that we created previously:




In the group menu you will see the Group Admin menu option. As the creator and administrator of this group, you can use this menu to manage the group and its settings. We want to create a re-usable group template so click the Group Admin > Save As Group Template option and enter the Name and Description for our template and click Create.


Group_Admin_Menu.png  Group_template.png

When creating the template it is also possible to specify a Business Record – we will look into this option in more detail in the next blog where we will incorporate external data into our work pattern.


Once the template has been created, we have the ability to customize our template further by editing the template and adding or removing widgets.


When we are happy with the layout of our template, we can activate the template such that it is available to be used by other SAP Jam users to create groups throughout your entire company.


From the SAP Jam Admin menu, select Group Templates.




Once displayed, you should see the newly created Product Innovation Template in the list of templates.


Click the ‘X’  slider next to the template to make it visible to everyone.


Your new template is now available for any user creating a group. To test, create a new group from the Groups menu and you will see the Product Innovation template available from the pre-defined template list:


In this blog we have looked at how easy it is to create your own re-usable work patterns in SAP Jam through the use of group templates.  More information regarding groups and group templates can be found in the SAP Jam Documentation.


In the next blog post in this series, we will look at how we can extend our work pattern further to include data from an external application.

Welcome to the SAP Jam release 1508 information posting.


Preface: Features and functionality in SAP Jam varies by edition of SAP Jam licensed.   References to integrations with other SAP, SuccessFactors and third party products require licensing of the respective products and are not included with SAP Jam. 

The features and functionality mentioned here are those topics that the SAP Jam team feels are the most notable and those items our customers would like to know about. There are many more “smaller” capabilities in this and every release of SAP Jam that simply can’t be called out due to time and space. Be sure to review the release notes for more information about the items included in this release, big and small.

For release 1508, we have four main themes:

  • Driving next generation learning and training
  • Streaming processes to get work done
  • Supporting enterprise customer environments
  • Empowering users


Driving next generation learning and training with in-context course information

To start, we’ll be talking about how SAP Jam is at the core of driving next generation learning within organizations, particularly with those that have deployed SuccessFactors Learning as their learning management system (LMS).

Updated learning and training work patterns plus integration to SAP SuccessFactors Learning for course information within SAP Jam groups

learning integrationwith callout.pngAs part of release 1508, we’re excited to announce the availability of a new integration to SuccessFactors Learning, bringing real-time course information to SAP Jam.  With course information from the LMS displayed directly within the SAP Jam group, learners can now collaborate around and about the course, providing contextual information to the users.

For course learners

For learners enrolled in the course, they can use it simply as a social and collaborative environment to come together, augmenting the formal structure of the LMS with the informal, social and collaborative aspects of SAP Jam.  Learners can help each other with assignments or engage in a discussion about the topic.

For prospective learners

For prospective learners, or people who are just exploring the course to see if it would be something they’d like to enroll in, they can ask group members about what they think of the course, or even if they think it’s the right course for what they are looking for.  Then, if appropriate, they can view upcoming scheduled course offerings directly within SAP Jam.

For instructors

Instructors benefit from the new integration as well!  Because SAP Jam now knows about courses from the LMS, an instructor can use the business record detail widget to display details about one course (the course tied to the group) or use the business record list widget to promote one or more other courses the learners may be interested in or related to the current course. See the screenshot above to see this in action.

This is in addition to the existing integration SAP Jam already has with SuccessFactors Learning whereby learners can be automatically invited to SAP Jam groups that the instructor has setup for the course, making it easy for learners to collaborate, discuss topics or even course materials before they have attended their first lesson.

Additionally, the existing Education Center and Training Room work patterns have been updated to support the newly available course information.  If your company has integrated SuccessFactors Learning with SAP Jam, course information will now be able to be displayed in newly created and existing groups. The above capabilities require a subscription to SuccessFactors Learning.

But what if your organization doesn’t use SuccessFactors Learning as the LMS?  No problem – SAP Jam has APIs already in place to make it possible for your organization to connect your LMS to SAP Jam for similar functionality. To do this, a system integrator or developer would need to create the integration.  More information on SAP Jam’s APIs and integration capabilities is available in the SAP Jam developer area.

Streamlining processes to get work done

Integration to SAP SuccessFactors Employee Central for time off notifications

Along with the SuccessFactors Learning integration, we are also announcing a new business process integration with SuccessFactors Employee Central for time off notifications.  If your organization uses Employee Central for requesting time-off, and has integrated Employee Central to SAP Jam, SAP Jam will see your time off notification and ask you if you would like to be indicated as “being away” in SAP Jam.  If enabled, the time off is added to your away alerts (more on this in the next topic). This capability requires a subscription to SuccessFactors Employee Central.

Away alerts

away alert.pngIn addition to the previously mentioned time off notifications triggered by SuccessFactors Employee Central, SAP Jam users can now indicate their own being “away” within SAP Jam.   Where a “time off” within SuccessFactors Employee Central would generally be used for vacation or for personal reasons, being marked as “away” within SAP Jam can be used for work-related activities as well - business trips where you might not have access to email or phone for example.


Away alerts within SAP Jam are set on your profile page in a new section above expertise and appear in most places where your name or profile information appears – hover cards, @-mentions, event invitations, calendars and private messages.  Anyone that views or tries to use one of the mentioned capabilities would see a new message within the user interface indicating the away alert.   For example, in the screen shown, there are two away alerts set: the first is Aug 3 from 12-5pm, and the second is from Aug 10 to Aug 12.

away alert at mention.pngThe second screen shows Marcus being @-mentioned in a feed post, and the person selector shows the away alert next to his name (“Marcus Hoff is away”), directly within context. This way, the coworker knows that they may not get a timely response, so they can direct their question to another person.


SAP Jam activity hub update: Microsoft Yammer support + toast notifications

activity hub, 1508, 01 desktop notification.png


As part of our ongoing support of the SAP Jam activity hub desktop client, we are happy to announce support for Microsoft® Yammer as another supported provider, joining the previously announced IBM® Connections.  The SAP Jam activity hub is a desktop activity feed aggregator bringing together the activity feeds from the different enterprise social networks together, in one convenient application.


This allows organizations that have multiple enterprise social networks to allow their employees on the different networks to still have visibility into the activities, without having to have multiple applications open.

Additionally, we have added a customer-requested capability of desktop “toast” notifications. Toasts appear from the system tray and popup informing you of activity, without having the application window open.


Document mirroring

Document mirroring is a new and unique document management capability that we expect our customers to take advantage of immediately.  Mirrored documents are read-only virtual copies of uploaded content that are linked back to the source for updates.  Instead of copying a document to multiple groups to accommodate group privacy and security, you can simply upload your document anywhere within SAP Jam, and SAP Jam will take care of the relationship between all mirrored copies and the source for you, behind the scenes.  This allows you to focus on your work instead of having to worry about the logistics of group security and privacy.   

Mirrored documents have their own activities, feeds, annotations and metadata including tags. Annotations and comments in one group remain only in that group.  However, if the source document owner (or group admin of the group the source lives in) updates the source document, the new version is automatically pushed to all mirrored copies.


Feed muting

Feed muting allows users to selectively “mute” a feed thread – replies to a specific comment on an idea for example. This helps users filter their feed to the activity they find most useful, but if needed, a topic can be unmuted by going to the first post of the thread.


Move content between groups

While this may seem like a smaller capability to call out in this blog post, it impacts many users and is one of our most common feature requests – so we’re happy to make people know about it.  This capability will save people a lot of time, by simply making it possible (and easy) to move a document to a new group, while also maintaining the metadata and comments attached to the document.

Supporting enterprise customer environments

Box and SAP Mobile Documents, cloud edition as enterprise content providers

We have two new content providers in this release: Box® and SAP Mobile Documents, cloud edition. These integrations provide access to documents stored in the remote repositories similarly to how our previously announced Microsoft® SharePoint® integration works – the remote repository, folders and files within it are available within SAP Jam for browsing, viewing, downloading, annotation and commenting-on, all without having to access the remote repository directly.

User storage management

This new capability allows company administrators to automatically purge content and groups that have been sitting in user trash after a configurable period of time.  This allows deleted content to be within a customer’s compliance policies for data retention.

Terms of service versioning and reporting

At the request of our customers, we’ve added version control to custom terms of service and extranet terms of service (for external users).  There is also a new company admin report to show timestamps of user acceptance of each version of terms of service.  This provides customers the ability to produce evidence of adherence to national policies governing privacy and other regulation.

Empowering users

All languages available to everyone

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As part of this release, SAP has decided to make a significant change to the licensing of language packs for SAP Jam – we’re now including access to all languages we support to all customers.  The licensing of language packs no longer apply to SAP Jam.  This allows us to bring, what we feel, personalization capabilities that all users should be able to do – choose the language they want to use with SAP Jam.

Right-to-left language support

One of the most important changes to SAP Jam is the new support for RTL (right-to-left) languages. When the user selects an RTL language, the entire SAP Jam user interface becomes “flipped” to support the language. SAP Jam then automatically handles the content if the user is viewing mixed-language content.

Five new languages

Along with making all languages available to all users, we’re announcing availability of five new languages, two of which are right-to-left:  Arabic and Hebrew as well as Hindi, Hungarian and Welsh.

Accessibility enhancements

high contrast.pngThe SAP Jam team has been making many progressive updates to the user interface for quite some time.  With this release we are happy to announce support for screen readers for the hard of seeing.  We have added metadata and tool-tips throughout the user interface, we have added mouse-less or keyboard-driven interaction and “tab” key support to jump between elements. Additionally, we have added visual indications of element focus to make it easier to do feed postings and editing content.

We have also improved support for operating system and browser-based accessibility improvements such as high-contrast mode viewing. The screenshot to the right shows how SAP Jam appears using Google Chrome's built-in high contrast viewing mode.

Wiki editor enhancements

The final topic we’re calling out in this posting is the major upgrade to the wiki editor and the mini-editor used in text widgets for overview pages.  The upgrade will bring improved usability and bug fixes, particularly to tables and lists and adding new functionality such as a font previewer and more supported font sizes.


Special service announcement

  • Customers with SAP Jam, advanced plus edition now have the ability to collaborate with external parties such as customers, partners and vendors.  When creating a new group, you will now have the ability to select a new option – “external”.    Existing groups can easily be changed to this group type as well. This feature is not enabled by default, and must be activated by your company administrator (from the SAP Jam admin console).    To get you off to a fast start, we’re also including 100 external user licenses as well! If needed, customers can purchase additional external user licenses by contacting their SAP representative.


For more information about any of the topics mentioned here today, existing customers can contact SAP Jam support via their normal service request mechanism.

This is the first in a series of blogs leading up to Tech Ed by the SAP Jam team to help you get more familiar with how to extend SAP Jam.  In this blog, I will be giving an introduction to using SAP Jam’s OData API which can be used to automate workflows or integrate them into your own business applications.


Preparing your environment

To start with using the API, I would suggest having a free SAP Jam Developer Edition on SAP HANA® Cloud Platform.  If you don’t already have one, I would suggest reading the following blog.  This will allow you to have full control over a SAP Jam company without having to worry about affecting your company’s SAP Jam instance.  Additionally, using the API from SAP HANA Cloud Platform to connect to this copy of SAP Jam is very simple.  First, you need to setup trust between SAP HANA Cloud Platform and SAP Jam.  These steps are well documented here.  Go through the “Setup your Trust configuration on SAP HANA Cloud Platform” and “Setup your Destination configuration on SAP HANA Cloud Platform” sections.  The next section in the documentation allows you to run a servlet that runs many examples, however, from my own experience, this may be a little overwhelming as a first introduction to the SAP Jam API.  My suggestion is to use Eclipse® and set it up as described here.


Sample Code

I’ve uploaded some very basic samples in our GITHUB® here.  They are all contained in the ODataSamples folder which is an Eclipse project that you can import into your environment.  In this project there are a few folders to help group the different calls that you can make into logical areas such as Groups.  Each of these folders is then split into each of the major endpoints that exist in this area, Groups contains both a Groups and a GroupTemplates folder. The next level of folders organizes the content into one of four main functions (Create, Get, Update, Delete). Currently I’ve only created samples for Create and Get, which will show the majority of what you need to do in order to work with the API.

There are a couple of important things to note with these samples:


1.  In the web.xml, the following tag is to allow the application code to utilize the same named destination that was configured in your SAP HANA Cloud Platform (if you follow the documentation on setting this up, you shouldn’t have to change this file as it will match the “sap_jam_odata” name already provided) in order to easily communicate with your SAP Jam system:




2.  In the web.xml, the following is needed to force authentication which will be handled by SAP HANA Cloud Platform.  This allows us not to have to add any extra code to do the authentication within our application.






    <web-resource-name>Protected Area</web-resource-name>








<description>All SAP HANA Cloud Platform users</description>



Now let’s look at one of the Get samples, getUserGroups.jsp.  The first thing you may notice when looking for this file is that there is another with the same name, but is an html page.  The html page is provided as a way to launch this jsp page with a simple UI to enter the needed parameters to keep these samples dynamic.  In this case, there are no specific parameters actually required, so we just have a run button.

Looking into the code, the first few lines actually retrieve the destination information that is setup on SAP HANA Cloud Platform and our web.xml file:

     Context ctx = new InitialContext();

     HttpDestination destination = (HttpDestination)ctx.lookup("java:comp/env/sap_jam_odata");

     HttpClient client = destination.createHttpClient();

The next step, we need to create the http call type we will be making while passing in the path of the endpoint we are calling.  In this case, we are doing a GET, so we will use the HttpGet class.

     HttpGet jamRequest = new HttpGet("/api/v1/OData/Groups");

We are just calling the base end point which will return all groups that the currently logged in user belongs to.  In other cases, we may include the id of a specific object that we want to return information on.

The next step is to set any additional headers that we want.  In this case, I want the response to be in JSON format, so I set this as the Content-Type:

     jamRequest.addHeader("Content-Type", "application/json");

The following line actually executes this request:

     HttpEntity responseEntity = client.execute(jamRequest).getEntity();

From which we can get and output the result (You will likely parse the result first to provide a nicer display of exactly what the user should see, this sample just keeps it simple and displays the JSON output of everything so you can see what can be returned):

     String responseString = EntityUtils.toString(responseEntity);


As you can see here, it has only taken 8 lines of code to do everything we need to do for a basic Get call. The same set of calls could be used for a Delete call, the only difference would be using the HttpDelete class instead.


The update and create calls have a couple additions needed, and would use the HttpPatch and HttpPost classes respectively.  An example of a create function can be found by looking at createGroupTask.jsp.  The first difference you will notice is that I pull a couple parameter values back from the request (generated by the html page):

     String taskName = request.getParameter("taskName");
     String groupID = request.getParameter("groupID");

A second change is that I’ve set another header, which is saying that I am going to be passing the information in JSON format:

     jamRequest.addHeader("Accept", "application/json");

I then create a string that contains the JSON request (this could use a JSON library to create this object, I have written it out freehand to make it clearer what is being passed in). I’ve broken it into multiple lines for readability.  In this case, as this sample is just creating a task within a group, all I actually need to pass here is the Title property, which is the name of the task:

     String jsonToSend = "";

     jsonToSend += "{";

     jsonToSend += "\"Title\" : \"" + taskName + "\"";
     jsonToSend += "}";

The last different step is that we need to include this string as part of the request that we make:

     StringEntity entity = new StringEntity(jsonToSend);


The rest of the code is the same to execute the request and get the string response back to be displayed.


For a full listing of the different end points and the properties exposed in the API, you can find the documentation here.


I hope that this blog has helped you understand how quickly you can begin coding with the SAP Jam API to help streamline your use of SAP Jam!

CEO recognise that talent management programmes are crucial in today's globalized, fast paced world, especially when developing a diverse and engaged workforce.


Social collaboration is instrumental in driving this transformation and with over 17 million subscribers and rated a "Leader"  in integrated talent management for social technologies by IDC, SAP Jam is the perfect solution to support your company on this journey.


By attending my session "SAP Jam: Overview and Roadmap"  on September 8 at 15:45, you will learn how to leverage SAP Jam to develop the main pillars of your company's talent management programme, being it employee on-boarding, social learning, mentoring & coaching, or other talent processes.


Some of the topics that will be discussed are:

  • the challenges around bringing new people into your organisation, being it fulltime staff or contractors, and how you can ensure they are productive as soon as possible while at the same time ensuring they feel welcome and are immersed in the company culture;
  • hot to tap into the huge amount of knowledge that is available among your employees, and how to capture and build upon this knowledge for the future;
  • how to include learning into everyday tasks and make it a natural part of every employee's job, using the applications and tools that are common in our every day lives; and
  • how to foster the talent you have in your organisation and give each employee the opportunity to expand and reach their full potential.


Join me at SuccessConnect and learn how SAP Jam can fast track your company's talent management programme to accelerate and improve business performance. Don't miss out on connecting with hundreds of your peers at our one-of-a-kind conference at the marina Bay Sands. Register today!





Change is in the air for HR. Today’s workforce is more diverse than ever before, with five generations currently in the workforce. Added to that, the fundamental structure of the workforce is changing — the increased use of contingent labor is bringing great flexibility to organizations. How do you engage this changing workforce? While engaged employees are more productive, profitable, customer-focused, and more likely to be retained, studies have shown that only 13% of employees say they are engaged at work*.


Attend SuccessConnect in Las Vegas on August 10-12, to learn how social collaboration can help to address these pressing issues. Plus, don’t miss hearing directly from SAP Jam customers on the value that they derive from the solution. Please also visit our demo pod to meet SAP Jam experts and witness the solution first-hand.


SAP Jam Customers Share their Stories

Don’t miss hearing directly from SAP Jam customers such as Al-Futtaim, Cargill, Grupo Argos, Jo-Ann Stores, and Sargent & Lundy, who are sharing their success leveraging SAP Jam with SuccessFactors solutions.  Read through an overview of the SAP Jam sessions below:


Wednesday, August 12

Hear directly from Grupo Argos, Jo-Ann Stores, and Sargent & Lundy regarding how social collaboration is helping to drive transformation within their organizations.


In this session, Cargill shares how they are successfully using SuccessFactors Learning and SAP Jam to transform the way they train and educate their workforce by moving from a traditional, classroom-based learning environment to a virtual classroom environment.


Come to this session to learn how Al-Futtaim was able to increase employee engagement and enhance their learning strategy.


During this session you will learn how social collaboration can be integrated across all of your HR processes including onboarding, learning, recruiting, etc.  Hear about the latest innovations and upcoming roadmap.



Get social, in-person or virtually. Follow the conversation using the hashtag, #SConnect15. We look forward to seeing you in Las Vegas!



* State of the Global Workplace, Gallup Inc., 2013

Ensuring Success Beyond the Go-Live to Continue the Momentum


As a practitioner of hundreds of SAP Jam and related communities, platforms, collaboration, and transformation initiatives my team and I see many great efforts to support an organization’s strategy, goals, and objectives.  Often we are asked to share insights on how to ensure success after the go-live.


Recently, when reading the NY Times best seller, “The Wright Brothers” by David McCullough, I was inspired by the story of the “courageous brothers who taught the world how to fly.”

A central part of their success was a formula[1] that they worked out and tested for flight:


Lift = k * V^2 * A * cl

The factors for successful flight address the size and shape of the wing, the velocity of the air flowing over the wing and the density of the surrounding air to address:

  • L = Lift
  • k = Smeaton coefficient (addresses the relationship between pressure and velocity for objects moving in air. Drag refers to the resistance that the wing generates as it flows through the air.)
  • V = Velocity (the higher the velocity the greater the lift)
  • A = Wing area (the larger the size of the wing the more lift will be created)
  • cl = Lift coefficient (addresses the angles a wing assumes in respect to the flow of air)


In the same way SAP Jam initiatives need to take flight and lift organizational goals and objectives towards impactful outcomes.  These factors can be equated to the following:

  • L = Increasing revenues, growth, value, profits, learning, innovation by bridging organizational silos with cross-teams working together through common business processes and work patterns
  • k = The drag or opposing force that organizations, groups, and employees face when in motion
  • V = Speed to market, acceleration to achieve goals and objectives. Velocity is important when things are going well as well as when there are obstacles to overcome.
  • A = The greater the “area” and access to knowledge and expertise than the greater impact to an employee’s productivity, quality, value and reach to engage internal & external customers
  • cl = The trajectory of an organization based on 4 key factors: revenues, operational efficiencies, cost cutting, and/or recognizing major disruptions in the marketplace

When delivering SAP Jam[2] implementations and adoption initiatives some groups dynamically fly towards their goals and objectives while others are more static (or disparate) in their approach.

>>>The question persistshow to effectively start a SAP Jam group (or enterprise initiative) and sustain value beyond the initial launch? How to ensure it gets off the ground and continues the momentum?

While the factors to ensure “engagement” include “executive sponsorship” and excellent “business ownership” along with “business process accountability” and validating “governance” as well as developing “champions” to expand consistent usability is important, 4 foundational factors must be considered by way of the formula “E = A x C3

Engagement = Access x (Content x Communications x Collaboration)

These factors are considered as follows:

  • Access = The right internal & external audience of owners, stakeholders, and end users have access to SAP Jam including setting privacy settings as needed
  • Content = Finding the right information at the right time on an ongoing basis to save time, money and scale to the right audience. Maintaining a 100 day plan for seeded content updates.
  • Communications = Sharing updates about SAP Jam and the respective initiative to the audience based on a 30/60/90 day and beyond plan
  • Collaboration = Posting discussions, questions, ideas, comments, and decision-making tools such as polls to encourage two-way dialogue

As mentioned in the blog, “SAP Jam: Using all the Piano’s Keys and Pedals” often groups play a few of the keys but the more advanced aspects of SAP Jam take time, trial and adjustment, and a combination of business and IT work experiences. The how-to’s of turning SAP Jam on or picking up the basics in the User Guides are helpful but most administrators, power users, content & community managers, and their users seek more by way of SAP Jam tips and insights.

Like the Wright brothers obsession to fly, SAP Jam takes dedication.


It takes both the “science and art” forms to achieve success.  No matter how many implementations take place and questions are answered there is always more to address, learn about, and discover. With new product releases, which happen approximately every 2 months, there are new capabilities, innovations, and investments to take advantage of on a regular basis in the cloud.

Plane.Blog.pngSo whether it’s your very important SAP Jam group (or enterprise rollout / initiative) or the Wright Brothers taking flight, the key is to consider the right factors for achieving lift (i.e. during implementation “and” beyond go-live including adoption).

When the right formula is applied with the right combined skills and best practice work experiences are put in place than success can be achieved both in the short and longer-term.





[1] National Aeronautics and Space Administration (NASA), “Lift Equation of the Early 1900” - http://wright.nasa.gov/airplane/liftold.html
[2] Important Note:  SAP Jam is a unique market leading platform and solution.  It seamlessly integrates social business capabilities into existing (& planned) business process. SAP has made SAP Jam an integral part of the SAP portfolio of products and solutions addressing:

  • All lines of business centric vs. CRM as the primary
  • One SAP Jam vision vs. multiple roadmaps which have overlaps
  • SAP’s proven 40-year history of business software, processes, and market leadership
  • Collaborative ecosystem (Out of the Box – i.e. OpenText, Box, SharePoint, etc.)
  • Application integration (i.e. OData, REST APIs) by utilizing the SAP Jam Developer Center
  • Integrated platform as a foundational principal vs. a standalone which increases costs
  • Internal & external SAP Jam group capabilities & templates which easily set-up
  • Structured collaboration to support problem solving, issue resolution, and decision making
  • Screen and video capture
  • Mobile App alignment with SAP Jam Page Designer provides out of the box mobile capabilities




About the Author
Richard D. Blumberg, President, World Sales Solutions, LLC (WSS) (www.WorldSalesSolutions.com) provides 25+ years of thought leadership on a variety of "View from the Top" strategies including: Enterprise Social Business, Go-to-Market Strategies, Business Development, Talent Development, and Community Building.  He and his team are recognized SAP Jam global experts for implementations and adoption.


WSS is a SAP Service Partner for SAP Jam and long-time supporter of the SAP Community Network and the SAP Ecosystem.



Prior Blogs:

- SAP Jam: Using all the Piano’s Keys and Pedals

- View from the Top: Bill McDermott shares his success secrets at a #fireside chat!
- The Path to SAP Jam ROI Success

- SAP Jam Work Patterns:  The Big $ or € &/or ¥ Game Changer for a New Product Launch!
- SAP Jam: The ROI Impacting Sales Productivity

- Split Second Selling with SAP Jam - 7 Use Cases!

- The Customer Go-to-Market Imperative - Transforming Silos to Social Business and Community Building

Arriving just in time for Canada Day in Canada and the Independence Day weekend for the United States, I'm excited to announce that the SAP Jam mobile application for Android OS has been officially released to the Google Play app store.  The Google Play store now features the SAP Jam application in addition to the existing SuccessFactors mobile application for Android.


SAP Jam Android.png

Pictured: SAP Jam mobile application on an Android tablet


This is our first release of SAP Jam on the Android mobile OS, and is also the first time we've introduced a more hybrid approach to developing mobile applications, employing a mixture of native app experience with HTML5 embedded UI.  This provides an opportunity for us to leverage the key on-device capabilities for rendering, secure content storage, and integration to the camera, while still affording us the ability to make incremental enhancements to the Android experience without having to continually release new versions of the mobile app.  This means faster iterations, with new features, enhancements and fixes and better quality overall.


We recognize that customers have a variety of devices, and that "BYOD" (bring your own device) is still a popular trend in organizations.  Android mobile devices are rapidly growing in adoption within our customer base.  And our customers have told us loudly that mobile is key to supporting process transformation.  Getting access to key information, process, data, and people should be fast, easy, and intuitive, regardless of where and how your employees are working.


As we've shared previously, we will continue to support customers who use either the SuccessFactors mobile or the SAP Jam mobile experience to make use of SAP Jam, and many new innovations and enhancements are planned for both the Apple iOS and Google Android OS in the near future.


Download the app, try it out today, and let us know what you think!


SAP Jam Mobile Icon Large.png

The SAP Jam team is pleased to announce the availability of the free SAP Jam developer edition.


The SAP Jam developer edition is accessible only through the SAP HANA Cloud Platform free developer account. If you haven’t yet signed up for your SAP HANA Cloud Platform free developer account, then you can do so here: https://account.hanatrial.ondemand.com/register. Once you have registered, and logged in, to your SAP HANA Cloud Platform free developer account, click on the Services menu option and SAP Jam will be listed as one of the services available to developers. Click on the Enable link to create your SAP Jam developer edition.


The purpose of this blog post is to help you get started with your new environment. First, a brief introduction to SAP Jam.


SAP Jam is the combination of social networking, collaboration, and business tools integrated with data and your business processes to help you get work done.


There’s so much you can do with SAP Jam - here are just a few of the things you can do:


  • Ask questions
  • Share information
  • Collaborate on data coming from other applications
  • Provide status updates
  • Track tasks in projects
  • Share, review and comment on documents
  • Discuss with peers
  • Evaluate ideas
  • Find an expert
  • Make decisions
  • Write a blog or wiki


The SAP Jam developer edition will allow you to explore the capabilities listed above, how you can extend, integrate and customize SAP Jam as well as incorporate SAP Jam’s collaboration capabilities into your own applications.


Let's get started...


Login to SAP Jam


Once you have enabled your SAP Jam developer edition, click on the Go To Service link within the SAP Jam Services section of the SAP HANA Cloud Platform Cockpit to log in to your SAP Jam developer edition environment. You will be logged in as the SAP Jam administrator.



When you log into SAP Jam, you will be presented with the Company Wiki page. This page provides you with useful information about your environment as well as links to resources and documentation.




Once you have reviewed this information, click on the Home menu option and you will be taken to your Home feed. This is your own personal feed, showing you activities that you should be interested in from people you follow, groups you’re a member of and notifications sent directly to you. This is not to be mistaken with a group feed, which is visible when you’re viewing a specific group. When you log in for the first time your feed will be empty.




From this page you can post feed update updates, documents, videos and access other common actions such as your profile, your Account Settings and the Admin Console.


Administering SAP Jam


To access the SAP Jam Admin Console, click in the Cog icon at the top of the page and select the Admin menu option.



This will bring you to the Admin Console where all of the Administrator options that are available are accessible down the left hand side of the page.




Setting up new users


Collaboration is not possible, or much fun, with only one user so lets add another user.


The SAP Jam developer edition provides 3 user licenses. The first user to login is automatically assigned as the Company Administrator and consumes one of these licenses. The administrator will always login from the Go To Service link within the SAP Jam Services section of the SAP HANA Cloud Platform Cockpit.


For additional users, they will need to login separately. To do this you first need to assign Roles in the SAP HANA Cloud Platform Cockpit. Click on the Configure SAP Jam link and select Roles.


For the additional users that you require to login to the SAP Jam developer edition, it is necessary to assign each of them the SAP_JAM_USER role. To do this click the Assign button, enter their SAP ID Service User ID and click Assign. Once you have assigned the roles for additional users they will be displayed in the Individual Users list.


Unlike the Administrator, the additional users do not log into SAP Jam from within the SAP HANA Cloud Platform Cockpit. To get the URL for the login page for your SAP Jam developer edition, right-click on the Go To Service link within the SAP Jam Services section of the SAP HANA Cloud Platform Account Cockpit and select Copy Link Address.



Start a new browser window/Incognito window/private browsing session such that you don’t pick up any existing sessions and paste the URL. You will be presented with an SAP Jam developer edition login page.


As you will see from the Login page, the SAP Jam developer edition relies on the SAP ID Service as its Identity Provider (IDP) so any additional users must have an SAP Cloud Identity account. For this article, I used my SAP details as well as a personal email address.


Having assigned the SAP_JAM_USER role to your new user you can login using your SAP Cloud Identity account. A new user is created in your SAP Jam developer edition and you will consume another of the 3 available licenses.


You can view the users in your environment by navigating to the Users area of the Admin Console.





You can remove a user by editing the user and setting their Member Status to Alumni. This will then free up another license for use.


In addition to "internal users", the SAP Jam developer edition also supports "external users". The ability to create SAP Jam groups that support external users is not enabled by default but you can enable this capability by navigating to the Admin Console and selecting Features. Check the "Enable External Group Creation" option.

Create a Group


Groups are a big part of SAP Jam – they’re the places where you bring together people, data, best practices and content to solve business problems and get stuff done. Groups are a membership of users who can upload, create, or reference material specific to a department, project, or team. Members can participate in a topic discussion with a select number or all members in a group.


Lets start by creating a new group. We are creating this group as the Administrator but end users can also create groups.


Go to the Groups drop-down menu and choose Create a Group.




When creating a group, there are a number of pre-built templates available to use. Click the drop-down menu and scroll to the bottom and select No Template as we want to build a new one. We can create a re-usable group template from our new group once we are happy with the design.


Provide a group name and a group description that describes the purpose of the group. Click on Public to set the permissions of the group. Ensure that the "Activate this group now" checkbox is enabled. Click Create. For this example, the group I created is focused on Innovation such that a product team can share product updates, facilitate discussion and drive suggestions and ideas for product improvement.


We can now customize our group to meet our requirements. Click on the Overview option in the menu on the left-hand side of the page. The Overview page for the group is now displayed. The Overview page is used to present various types of information to the group including content, people and business data. Let’s customize the Overview page to meet our requirements. Click the Customize the Overview page link at the top of the page. This will take you to the Page Designer.


The Page Designer enables you to create a page layout using SAP Jam widgets. There are a number of page layouts provided as a starting point. I used the default layout for this example.



Provide a Title for your Overview Page. Using the Page Designer, we can very easily add widgets to the Overview Page.




There are widgets available for adding feeds, content, video, photos, forums, people and business data. Using these tools you can quickly build a structured, fully featured group for collaboration.


For the Innovation group, you can use the Forum widget, along with the provided filters, to create areas for Submitted, Accepted and Delivered Ideas. This will allow group members to post their ideas and track how the ideas are being managed and hopefully delivered.


Using the Page Designer, it is possible to very quickly create an engaging group using the provided widgets. By clicking the + icons you can start to add columns and rows to your page. For the Innovation group, I used the Text, Photo, Forum, Feed and People widgets.




Invite users to the Group


Now that we have created our group we can invite additional users to drive collaboration.

Using the Invite button you can invite other users to the group.


Let’s invite one of the users that we setup earlier.


As you start entering the users name their details will appear. Once selected, their name will appear in the Invitation List. Click the Send button to invite them to the group.


The invited user will receive their invitation as a Notification inside SAP Jam – note the red numbered notification at the top of the page.




Clicking on the Notification icon will display all of the users notifications – in this case the group invitation.




Add content


Now that we have our group, and users, we now need content to drive collaboration and discussion!


Content items are blog posts, decision tools, links, planning tools, videos, wiki pages, images, documents (PowerPoint, Word, Excel), polls, and any other file that you upload to SAP Jam. Group members can provide feedback on the information that content items contain, and use this information to collaborate and make decisions.


Let’s add a document. Click on the Feed Updates menu option within the group and in the Feed Widget at the top of the page - click the Add a Document icon. For this example, I uploaded a PowerPoint document.


Once uploaded, the document will be displayed inline inside SAP Jam and can be navigated by using the arrow buttons.



The uploaded document will appear in the Group feed. Group members can then add general comments or select areas of the document to comment upon.



Let’s now create a poll asking for product input and feedback. Click on the Content menu option. Click the Create menu to see the different content and tools available. Select Decision-Making Tools and then Poll from the menu.


The Poll decision-making tool allows you to ask a multiple-choice question. The Poll appears on the group feed and as people vote, the results are displayed graphically.


Finally, let’s add some product suggestions as Ideas. If you have added Forum widgets to your Overview page then you can click the Go To Forums link at the bottom of the widget and then click on Ideas. Alternatively, you can click on the Feed Updates menu option within the group and in the Feed Widget at the top of the page click the Add an Idea icon.


Once published, the Idea will appear in the Group feed and should also appear in the Forum widgets. Experiment with the widget filters to display Submitted, Accepted and Completed Ideas.




Users can now vote on the idea and the product team can review the ideas and decide whether to consider the idea or reject the idea. Filters on the Forum widgets allow us to see the Ideas as they flow through the product development process.


Testing your changes


Now that we have added users, created a group and added content we can now test out our changes. Log in as each of the users to test out the collaboration capabilities, comment on documents, vote ideas etc.


As you go through and submit, and comment, on content, vote in polls and post ideas you will see notifications appear in the top of the screen. Click on the Notification icon to view them.


You should now have an SAP Jam group containing content, decision-making tools as well as comments and discussion.






In this article, we have walked through the basics of setting up SAP Jam and getting to know your SAP Jam developer edition environment. We have only scratched the surface of SAP Jam’s capabilities but you now have a base from which to develop using SAP Jam.


With subsequent articles, we will explore the developer-focused capabilities of SAP Jam and how you can incorporate the collaboration capabilities and content you’ve created in your SAP Jam developer edition into your own applications or bring data from other applications such as those running on SAP HANA Cloud Platform into SAP Jam to solve specific business challenges.


Please ask any questions via the comment section below or visit the SAP Jam Developer Community: http://scn.sap.com/docs/DOC-55050.


You can find more information in the SAP Jam Developer Guide, Administrator Guide and User Guide available here: http://help.sap.com/sapjam.


Enjoy your new SAP Jam developer edition!

Welcome to the SAP Jam release 1505 overview. This release includes many customer-requested features and enhancements that we are very excited about and hope you will be as well. With this release, we categorized enhancements into the following four main categories that we’ll discuss briefly.


This release has many notable topics we think you’d be interested in, but there’s a lot of smaller features included with this release as well. Please refer to the SAP Jam release notes located in the SAP Jam help center at http://help.sap.com/sapjam to learn about these.


The topics for this overview are:



Streamlining IT OperationsExposing and Finding ContentDesktop and Mobile ApplicationsUI and Usability
  • IT work patterns: IT projects room and IT issue escalation room
  • New user and admin onboarding
  • Compliance and privacy options
  • Company branding
  • Admin-only kudos
  • Content ranking in recommendations
  • Content ranking filters for widgets
  • Easier-to-use videos and images
  • @mention business records
  • Photos and videos
  • SAP Jam mobile app for Android
  • SAP Jam desktop file sync client
  • SAP Jam activity hub
  • Forums
  • Tasks
  • Feed widget



Desktop and mobile apps for users


SAP Jam activity hub: An enterprise social network (ESN) aggregator, featuring support for SAP Jam and IBM® Connections


activity hub, 01 view feed.pngThe first item we’ll be describing is a new desktop application for Microsoft® Windows® – the SAP Jam activity hub. The activity hub is a social network aggregator that allows you to view the feed of multiple enterprise social networks that your organization may be using in one place. With the initial launch of the activity hub, we are providing out-of-the-box support for SAP Jam and IBM Connections.


The activity hub is available through customer IT organizations and SAP Jam company administrators. Once your IT department has set up the installer for your specific organization, setup is easy: Just enter your credentials for the respective ESN, accept the “grant access” prompt, and you’re all set.


When using the activity hub, users can see the feed of whatever ESNs they have connected interwoven together, or optionally, selective feeds. You can see the feed activity, reply, comment, and like or unlike, just like you can within SAP Jam normally. You can even view document previews directly within the feed.  If you need to do something more advanced, such as reading a document, clicking the activity will take you to the respective ESN for normally handling.


The activity hub is a customer-requested enhancement.


SAP Jam desktop file sync client: Offline file synchronization for on-the-go employees


The second item new in this release is another new desktop application for Microsoft Windows – the SAP Jam desktop file sync client. The file sync client is an offline file synchronizer, bringing similar functionality as popular cloud-based storage services.


File sync client, 15, montage for highlights.pngBenefits of using the file sync client:

  • Employees that are on the road or travel frequently will automatically have the latest version of documents readily available.
  • This is a great way to make sure sales people always have the latest sales deck available or to have training videos “pushed” to field service representatives.
  • The client makes it easy for group admins to manage their content.


Like the previously mentioned activity hub, users get the file sync client from their IT organization. Once installed, users select which SAP Jam groups they’d like to subscribe to and then choose specific folders in the group. After that, the file sync client starts synchronizing files in the background, copying group content from SAP Jam to your local computer for offline access.


The file sync client respects each group’s security and participation settings for content per the following table:

PermissionsMembersAdmins & Content Owner
Read onlyNot synchedFull sync
LimitedDownload for viewing, changes not syncedFull sync
FullFull syncFull sync
Private foldersSynched if you are invited to themFull sync


This is important to understand because the client is a two-way sync. If a content owner or a group admin makes a change to their document locally, the file will be automatically synced back to the SAP Jam group. When files are synced back to SAP Jam, a feed activity happens, informing users of the new version, just as if the document was uploaded via the SAP Jam web user interface.


The file sync client is also a great way for group admins to manage their content. Within Windows Explorer, the file sync client makes special virtual folders visible in the folder tree. You can quickly and easily navigate to the group, browse the content, add new files, move files, and make folders – just as you can with files on your local computer.


The SAP Jam file sync client is a customer-requested enhancement.


SAP Jam mobile app for Android®

The third new client we’re introducing in this release is the SAP Jam mobile app for Android. The Android app joins the already existing iOS mobile app, allowing employees to enjoy access to their SAP Jam groups and content no matter where they are. As this is the first release of the Android mobile app, we expect there to be a slight delay in getting processed through the Google Play store. Be on the lookout for the new app named “SAP Jam.”


The mobile app brings near-identical functionality to Android mobile phone users as for iOS users – viewing group feeds, overviews, and content; collaborating and sharing information; and more!


The SAP Jam mobile app for Android will be available direct-to-users via the Google Play store. The SAP Jam mobile app for Android is a customer-requested enhancement.



SAP Jam mobile app for iOS: Activate via QR code

A new addition to the SAP Jam mobile app for iOS is the ability to activate the app via a QR code. This makes it very quick and easy for people to start using the mobile app – they just point their phone at their screen and they’re all set.


Exposing and finding content and information


@mention business records: Quickly direct attention to relevant business records in comments


at mention business records, 01.pngAs the collection of systems that SAP Jam integrates with has grown, so has the need for us to come up with a way to make referencing and accessing business information easier. This new enhancement makes it very easy for any user to quickly and easily “@mention” a business record from an integrated system such as SAP CRM or SAP Cloud for Customer.


If you’re a sales rep, and you’re part of an account team for say, our fictional customer National Rivera Mexico, and you want to draw attention to the account record in your SAP Jam Cloud for Customer (C4C) system to another person on the sales team, you simply @mention the National Rivera Mexico account in the feed – just like you would a person.


This makes it easier to notify the right people - and it makes it easy for them to quickly jump to the account information within SAP Jam, because they don’t have to copy and paste URLs into the comments or feed. This also makes sure that comments get directed to the relevant objects and groups within SAP Jam.


Content widget: Content rankings as a filter

With the addition of the content ranking feature of release 1502, we now have new metadata that can be used to filter content widgets: “most rated” and “highest rated.” This allows group admins to quickly and easily point users to the most relevant content within the group automatically, without having to manually edit the page.


Content widgets: Photos and Videos

Video widget

The video widget now allows you to quickly and easily pick a video from your group content – without having to copy and paste the embed code. This is a great time-saver for groups that use lots of videos. This is a customer-requested enhancement.



Photo widget

Remove a photo without deleting the widget by clicking the new “clear video” button (it looks like a trash can) at the top left of the photo widget. Prior to release 1505, you had to delete the widget to change the photo. That’s no longer the case – just press the clear widget button and your widget stays in place, maintaining your overview layout. All you need to do next is pick a new photo.


Additionally, the photo widget has been enhanced to better support smaller images. Previously, if an image was smaller than roughly 50px tall and/or 250px wide, SAP Jam stretched it to fill the widget space. Now you can optionally choose to have the image be center-aligned and white-space padded so the image floats in the middle of the widget. You can do this by clicking the button at the far left of the image hover options (it looks like a square with brackets at the corners). If you want to change it so the image is stretched, just press the button again.


User interface and usability enhancements


Forums: Faster and easier with improved layout

The discussion forums (as well as questions and ideas) have gone through a minor layout change to improve usability and improve overall speed as well as some new features:

  • A new “+topic” button has been added to quickly add a new topic
  • You can now edit the topic name and type
  • Feed activity items for forum posts that included hyperlinks are now clickable
  • You can now use @mentions in replies
  • A visual change to answers marked as “best answer” – they are pinned to the top of the replies and called out in green


Tasks: User editing

Ever since we first introduced tasks, our customers have asked for the ability to make them editable by someone other than the creator. With this release, the group admin can now set the group permissions for tasks to allow that. Tasks can remain as editable only by the owner, allow anyone to change the status (and only the status), or fully open so that anyone can edit anything about the task. This is a customer-requested enhancement.



Feed widget: Share an update directly from overview pages

If you have a feed widget on your overview page, you’ll discover we’ve made a small but very useful addition at the top of the widget – you can now post a group feed activity directly from within the overview page (feed widget). This way, users don’t have to navigate away from the overview page to post something.



Streamlining IT operations

Two new IT work patterns, designed to work with IT service ticket systems

Screen Shot 2015-04-17 at 12.01.30 AM.pngNew in this release are two new work patterns (group templates) for IT users: a service ticket escalation group and an IT project management group. Unlike prior releases, these new work patterns are not pre-activated in SAP Jam and require IT departments to install them. This was done because the IT work patterns are designed to be used with your IT service ticket system.


If you still want to use the new work patterns without integration to your ticket system, you can! Just head over to the SAP Jam developer area in SCN and you can grab the necessary files. Later, when you’re ready, you can integrate your ticket system to SAP Jam to leverage real-time ticket information within your groups, in the same way that our SAP CRM and SAP Cloud for Customer integrations work.




Admin-only kudos

Admin kudos, 02.pngAlso new in this release are “admin-only” kudos. These are, as the name implies, only available to company admins. These are located in the same “kudos” area of the SAP Jam company admin configuration area and are simply a new checkbox-option for any kudo.


This option allows companies to have restricted-access badges that only the company admin can provide. This is a customer-requested enhancement.



Company and overview branding

Ever since we introduced overview pages, customers have asked for the ability to customize the look and feel to tailor the look of SAP Jam to their respective brands. With this release, we now provide the ability to customize the colors used in various elements throughout SAP Jam including:


  • Global navigation background, font, and hover state
  • Left hand navigation background, font, and selected state
  • Overview page widget header (only visible if the widget has text in the “title”) background and font
  • Keyline (the keyline is the colored line beneath the tabs and above the overview content) and overview tab color


To change colors, a company admin simply needs to go to the branding option in the company admin configuration area and enter the color codes.

Note: We recommend experimenting with branding colors in your test system before changing them in your production/live SAP Jam system.


Privacy and compliance

In this release there are two important privacy and compliance options that were requested by customers:


  • Remove the contact info and image of alumni users (people that are no longer employees)
  • Hide external user contact info from other external users. External users won’t see the contact info of other externals users, but internal users (people in your company) will still be able to see the contact info for external users. This feature is on by default.


Employee onboarding

User getting started (1505), 04.pngNew in this release is the ability to include a custom content section in the new employee onboarding “getting started” screens in SAP Jam. The company admin can use the built-in mini editor (it looks like the wiki editor) to include, more or less, anything they want – text, images, and even videos to help new employees along.

Additionally, the tabbed interface to the getting started guide has been replaced with a multi-page selector (at the bottom). This was done to accommodate the next item below.


Admin onboarding

Finally, there’s a new getting started set of screens for new company admins. These appear immediately at the end of the regular employee getting started screens. The admin getting started walks the company admin through various important aspects of being a company admin and provides a checklist of things the admin should (might) want to do in managing their SAP Jam system.



For more information about this release, refer to the various user and admin guides on the SAP help site: http://help.sap.com/sapjam


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