SAP Social Software

7 Posts authored by: Holly Simmons

I'm thrilled to announce the latest release of SAP Jam, SAP's social collaboration solution that brings together people, information, applications, and processes to drive rapid results.  Since the launch of SAP Jam about 10 months ago, we've seen amazing subscriber growth and have focused on continuing the innovation.  This August release (1308) includes many customer-requested enhancements as well as some game-changing innovations.  Many thanks to our customers for their continued commitment, feedback, and guidance!

 

See how the latest release of SAP Jam can help you:

  • Create groups faster for repeatable processes with group templates: Get up and running quickly with topic-based group templates for mentoring, help and support, knowledge sharing, etc.
  • Make it easier to showcase your content and engage teams with dynamic content:  Highlight featured content, new questions or answers, new group members and more in your overview pages, wikis, and blogs
  • Drive action with new task management:  Get a complete view of your tasks, tasks you’re assigned, and tasks you’re following.  Manage tasks with multiple people, send reminders, and let team members know what you're working on today
  • Work faster with usability enhancements:  Reduce the time needed to get to important information

 

New: Topic-based group templates and overview pages for repeatable business activities

Imagine being able to create a well designed and organized help and support group within seconds for your new product that you're launching, or to set up a group to share best practices among HR leaders across the globe in the short break before you go into your next meeting.  The new group templates feature automates the initial setup of groups by providing a professionally designed group overview page layout with pre-configured dynamic content as well as overall structure for the group (such as pre-made forums and discussions) and folders (see image below).

 

The overview page on the screen (below) shows the “Mentoring and Coaching” layout for the group overview page. Other templates include: “Help and Support”, “Knowledge Sharing”, “Education Center”, “Team Collaboration” and “Topic based” with their own overview page layout and content structure. Once the group template is selected, the layout of the overview page can be modified fully such as adding/removing dynamic content, rearranging content, editing the HTML with the built-in WYSIWYG editor, etc. 

 

New: Dynamic content 

Tired of manually updating key content in a group to keep it fresh for team members?  Now SAP Jam enables you to incorporate dynamic content directly into your overview pages, wikis, and blogs.  Delivery of dynamic content, a key request from customers, is incorporated via widgets such as:

  • People widget - Shows most active members, featured members, or recently joined members
  • Feed widget - Shows content updates, forum events, or group status updates
  • Content widget - Highlights featured, all, last updated, most viewed, most liked content
  • Forum Widget  - Show questions and answers, ideas, or discussions

 

These widgets make it easy for users to keep pages up-to-date and engaging without having to constantly update  pages with new content. 

 

Below you can see “Popular Questions” in the forum widget.  Each time the page is viewed, the content is refreshed automatically, showing the latest information. In this example, Jam is showing the top 3 questions, based on number of views within a specific discussion topic and can be optionally configured to show questions with specific tags or type of question (Discussion, Question or Idea).

 

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New:  WYSIWYG editor

With the new WYSIWYG editor, you can create beautiful and professional overview pages, wikis, and blogs.  Take advantage of  dynamic content by simply clicking on the widget tools to add to your pages, resize by dragging, and see your work before you publish.   You won’t need to constantly be editing or updating pages to include new content.  And no training required!

 

And for more advanced users, take advantage of HTML and the new table editor.  With the new table properties configurator, specify no border or specific border properties on the table easily, adjust the number of columns and rows when inserting a table, specify padding, spacing, alignment, width, height, border color, background color and table-tag CSS styling. Merge and split table cells from the table menu (handling of TD COLSPAN and ROWSPAN).  Specify per-cell, per-row and per-column styling from the table cell properties configurator.

 

New: Move work ahead with new task management and shared tasks

Also, by customer request is the new task management and shared tasks.  To deliver results and drive action, task management is essential. 

 

Users can now view all their tasks across all their projects easily, make updates, assign new tasks and send reminders from one place. You can see your open tasks, tasks assigned  to you, tasks you assigned to other people, tasks you’re following, and completed tasks. 

 

You can also assign shared tasks to multiple people.  Each person can track their part of the task themselves, and when all members of the shared task have marked their portion complete, SAP Jam will automatically mark the task as complete.

 

 

Keep that HR policy rollout on track, ensure that every manager reviews that new customer support policy, and keep your boss apprised of key deliverables you're working on.

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And more...

  • SAP Jam on iPad
    • New updates allow viewing of overview and wiki pages, viewing of most documents and videos, as well as being able to navigate or browse through the content within the group while away from your desk.  Stay up to date while on the road!

 

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  • Content preview 'lightbox'
    • Get to the content you need quickly from the feed with the new 'lightbox' capability.  Now when you click a document or image from the feed, a 'lightbox' appears as an overlay above the feed, allowing you to view, comment, assign tasks, tag, etc. on the document.  Then, when you’re done, you return to where you left off in the feed.  This save time by reducing the number of clicks needed to get to important information.
  • Content updates
    • Attach files to forum postings to provide more context on the question, answer, idea, or discussion. 
    • Preview .rtf. and .txt files directly inline in SAP Jam similar to how you can view Microsoft Word, PowerPoint, or Excel documents today.
    • Create private folders to limit access to sensitive discussions or content.

Social collaboration software stands to vastly improve the way that people work when it is used effectively within businesses. Unfortunately, many social initiatives within companies haven’t provided the transformation that is possible because of barriers to adoption, silos of social interaction, and lack of engagement.

 

sameerpatelportrait.jpgAddressing the solutions to these problems that have confronted businesses who have attempted to adopt social software, SAP's Sameer Patel, GM Enterprise Social Software, will be presenting at CeBIT 2013 to demonstrate the benefits that social tools can have for the enterprise when they are part of a proper strategy and implemented in a way that connects to how businesspeople get work done.

 

Please join us for the following events that are happening at CeBIT 2013, even if you couldn’t make it in person, you can still attend and participate online.

 

Roundtable: “Empowering Shareconomy – Business Netowrks – Driving Innovation, Collaboration and Value”
March 5th, 5:00pm – 6:00pm
+ Click here for the live stream

Join Sameer Patel (SAP), Alexander Saric (Ariba), and Achim Oberhauser (Fleurop) as they discuss the benefits of a shareconomy in order to drive innovation, and unlock value through increased collaboration and communication.

 

  • Follow the discussion and ask questions via Twitter channels @SAPCloud and @Ariba

 

Event: Rethinking work: The next chapter in Social Collaboration
March 6th, 12:30pm – 1:00pm
+ Click here for the live stream

Join Sameer Patel as he discusses how to use social collaboration to re-energize your workforce and optimize your core business processes with purpose driven collaboration. Learn how to streamline problem solving, execute faster and drive rapid decision making to achieve your core operational and financial performance metrics.

 

  • For further reading on Sameer’s thoughts on social software take a look at this SAP.info article: Filling the Unstructured Gaps
  • You can also follow the discussion during the event live via Twitter through @sapinfo and the hashtags: #SAP #CeBIT13 #CGC

 

TweetChat with Sameer Patel
March 6th, 1:30pm – 2:00pm

Please join Sameer Patel for a Q&A session during our TweetChat. You can ask questions and discuss his keynote via hashtag #SAPSocial – we hope you join the conversation!

Related CeBIT resources:

Sharing platforms have already demonstrated their value in innovative companies, enabling staff to exchange information across department boundaries. Read more…

Smart software can process the tremendously large stores of data and circulate them to the addressees. Read more…

The shareconomy is accompanied by a basic change in values that aims to employ resources such as energy and raw materials more efficiently. Read more…

 

Whether you’re attending in person, or online we are looking forward to your thoughts, comments and questions!

What better way to manage and interact with your customers than via social collaboration tools? By adding social capabilities in your work, you can leverage your existing software investments in order to shorten sales cycles, enhance your customer service operations, plan marketing strategies, and increase customer and employee engagement. SAP Jam offers a foundation that brings social and collaborative capabilities to the context of your work—in your applications, on your devices, and to your business processes.

 

To get a better idea of what we’re discussing, check out this video showcasing the integration between SAP CRM and SAP Jam to enable social collaboration for sales, service, and marketing. The beauty of the product is its extensibility. You can not only leverage SAP Jam’s out-of-the-box capabilities, but also the power of APIs for your custom social needs and integration into other solutions. It’s powerful stuff.

 

 

 

If you’re among the lucky attending the CRM 2013 event in Las Vegas March 5-8, you are ensured a robust agenda packed with strategies to better manage your customers. At the conference learn how the social collaboration capabilities within SAP Jam enable you to deliver winning customer experiences. While the “social” theme is a hot topic and will pervade the conference content, be sure to check-out specific sessions on SAP Jam.

 

Hands-On Workshops

That’s right – you can test out a live demo system in one of our five 45-minute Hands-On Workshops. Roll up your sleeves and learn how SAP Jam enables you to deliver winning customer experiences through social collaboration. See how to use SAP Jam as a collaboration platform where teams can come together to shorten sales cycles, enhance your customer service operations, plan marketing strategies, and increase customer and employee engagement.


Hands-On Workshops are scheduled for:

 

Presentations

 

Join the dialogue and follow the #CRM2013, #SAPSocial, and #SAPCRM hashtags to access feeds on event content and conversations. Live at the event, SAP will be doing a fascinating, real-time social media sentiment analysis of the Twitter key trends surrounding the show. See you in Vegas!

 

To learn more about SAP Jam, don’t just take our word for it - see what press and analysts have said:


"Truth is, SAP isn't willing to concede this market to the likes of Salesforce.com, Jive Software, Lithium, or Microsoft, which now owns Yammer as well as SharePoint…SAP is trying to snag a big, fat portion of the next frontier in enterprise software: tools to manage interactions with employees and customers in social media In a brash challenge to Salesforce.com, SAP is selling new social tools for salespeople and call-center workers."


SAP Challenges Salesforce.com
Julie Bort, BusinessInsider


"The risk to Salesforce if they don’t address this misplaced picture of their ecosystem…is that someone else is going have a compelling story that does. …The most direct threat, ironically may come from SAP, if they don’t shoot themselves in their own foot. SAP GVP Sameer Patel created a compelling social ecosystem that is threaded throughout by an entirely redesigned cloud-based collaboration focused product and services line."

 

Dreamforce 2012: Dream A Little Dream of (with) Me: Part 2
Paul Greenberg, the "GodFather of CRM", ZDNet


“With SAP Jam, SAP moves to the front of the pack for enterprise social collaboration solutions. It is a rich, social platform that supports multiple collaboration modes, making it much more useful to wider swaths of a mid-sized to large company.”

 

SAP Jam: Social Collaboration the Way People Want It
Tom Petrocelli, Enterprise Strategy Group

SAP Jam, announced in November of 2012, brought social technologies together from SAP and SuccessFactors. See what press and analysts said:

 

"I can conclude that SAP is seriously attempting to provide an effective solution that's aimed at what the industry largely believes are the remaining gaps in making social business perform at its best. …Yet I suspect…given the careful intent to get deeply into what companies do using social engagement (and its enormous captive audience of installed base), that SAP can get some big wins and stay there."

An enterprise-wide vision for social business: SAP's new take

Dion Hinchcliffe,  ZDNet.com

 

"Truth is, SAP isn't willing to concede this market to the likes of Salesforce.com, Jive Software, Lithium, or Microsoft, which now owns Yammer as well as SharePoint…SAP is trying to snag a big, fat portion of the next frontier in enterprise software: tools to manage interactions with employees and customers in social media  In a brash challenge to Salesforce.com, SAP is selling new social tools for salespeople and call-center workers."  

SAP Challenges Salesforce.com

Julie Bort, BusinessInsider

 

"The risk to Salesforce if they don’t address this misplaced picture of their ecosystem…is that someone else is going have a compelling story that does. …The most direct threat, ironically may come from SAP, if they don’t shoot themselves in the their own foot. SAP GVP Sameer Patel created a compelling social ecosystem that is threaded throughout by a entirely redesigned cloud-based collaboration focused product and services line."

            Dreamforce 2012: Dream A Little Dream of (with) Me: Part 2

Paul Greenberg, the "GodFather of CRM", ZDNet

 

“With SAP Jam, SAP moves to the front of the pack for enterprise social collaboration solutions. It is a rich, social platform that supports multiple collaboration modes, making it much more useful to wider swaths of a mid-sized to large company.”

SAP Jam: Social Collaboration the Way People Want It

Tom Petrocelli, Enterprise Strategy Group

 

SAP Jam offers a foundation that brings social and collaborative capabilities to the context of your work—in your applications, on your devices, and to your business processes. By adding social capabilities in your work processes, you can leverage your existing SAP investment while reducing training costs, decreasing time to productivity, and increasing the effectiveness of your HR department.

 

Come join our sessions at HR 2013 to learn how SAP Jam enables you to structure conversations and work to quickly drive action, make decisions, and solve business critical problems. See how to drive and track the “offline” work that occurs when exceptions arise or teamwork is required to attack a business-critical issue. Watch SAP Jam demos, and find out firsthand how to apply social collaboration to your talent management organization to accelerate and improve business performance.


hr2013.png

Here are the sessions where you can find out more about SAP Jam:



Petra Ligthart, SAP

Tuesday, February 26, 2013
3:00 pm - 4:15 pm
Da Vinci 2

+ Add this to your HR 2013 schedule

 

 

Prashanth Padmanabhan, SAP
Tuesday, February 26, 2013
4:30 pm - 5:45 pm
Tower Ballroom 3

+ Add this to your HR 2013 schedule

 

 

Dr. Oliver Conze, SAP AG
Tuesday, February 26, 2013
4:30 pm - 5:45 pm
Tower Ballroom 5

+ Add this to your HR 2013 schedule

 

 

Dr. Karie Willyerd, SuccessFactors
Wednesday, February 27, 2013
8:30 am - 9:45 am
Tower Ballroom 8

+ Add this to your HR 2013 schedule

 


Carrie Lande, SAP
Thursday, February 28, 2013
10:15 am - 11:30 am
Raphael 3

+ Add this to your HR 2013 schedule

 

Don’t forget to stop by the SuccessFactors Demo Booth (#410) to say hello! Join the conversation on Twitter by following the hashtag #HR2013. We look forward to seeing you out there!

This release of SAP Jam focuses on expanding your ability to add social to the way you work by using social interaction for the success of your company. Take a look to see how new capabilities can help you do the following:

 

Encourage expert mentoring and group collaboration with private folders

Capture collective wisdom and turn ideas into results with forums

Streamline your work with document and feed enhancements

 

For those of you who are developers and power users, we’ve created a way for you to bring social into any application with the new SAP Jam embeddable widget, and quickly add and collaborate around your content with Box Embed in your SAP Jam wiki pages.

 

If you are an SAP Jam administrator, we’ve added a way for you to quickly resolve administrative issues with super user mode.

 

Read on to see how you and your company can benefit from the latest release of SAP Jam.

 

Encourage expert mentoring and group collaboration with private folders


 

Facilitate expert mentoring using one-on-one spaces


 

There is tremendous value in mentorship activities—you can learn and improve skills while subject matter experts get to sharpen and polish their own knowledge. Everyone wins.

 

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With new private folders, you can break off into a private area to participate in individual expert mentoring. You can share mentoring-related content, including timelines, goals, documents, and whatever else that is needed for success. For example, in a team group, you can create a private folder for each of your employees to do one-on-one mentoring, and content sharing.

 

Work with a smaller group to create content by using shared private folders

 

Create content with a smaller group before it is released to a broader group audience by using shared private folders.  You can work in small teams to edit documents and collaborate on analyses prior to seeking feedback from the larger group.

 

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Ensure that content is ready for release by gathering your team’s feedback before putting it in front of your customers or partners. Using private folders this way helps you deliver high caliber content that will impress your partners and customers so that you can win their trust and loyalty. For example, private folders can be used in external groups in situations where you are interacting with external participants. This means you can work collaboratively on RFP’s, customizing presentations for customer needs, drafting contracts, and numerous other possibilities.

 

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Capture collective wisdom and turn ideas into results


 

Easily organize the discussions that are happening within an SAP Jam group, and use them to contribute to the success of your business with the new discussion forums. We have modified the discussion feature with this release of SAP Jam, and we are introducing discussion forums and topic boards to improve organization. There are three types of topic content that can be posted in the forums—discussions, questions, and ideas. You can create topic boards, and you have the ability to add discussions, questions, and ideas to them.

 

Q&Iforum.png

 

For fast access, you’ll be able to go to the discussion forums by using the left-hand group navigation.

 

Gain insights from experts in your company with question & answer capabilities

 

Engage the collective knowledge of employees from within and beyond your organization to answer questions that are crucial to your job and the overall health of your company. Let’s say a customer asks a question that your sales team can’t answer—the new question topic introduces discussion posts tailored for submitting questions to a group. Once your sales team has the right answer, they can easily relay it back to the customer and feel confident about its validity.

 

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You and your group administrator can mark questions as answered to indicate that you have found a correct response.

 

Foster innovation and continual improvement through idea boards


 

Capture moments of enlightenment that occur in people from around your company by using the new idea forums. Then use those ideas to solve workplace challenges, improve your services, augment products, enhance business processes, and so on—the possibilities are endless! The idea forums make soliciting ideas from a group simple, and getting feedback on submitted ideas from other group members is just as easy. You and other group members can vote ideas up or down, and provide comments to help sort and refine ideas.

 

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After reviewing an idea, group administrators can change its status to give feedback to the idea submitter. Ideas have status indicators to show if they have been reviewed or accepted.

 

questionandideaboard.png

 

 

Streamline your work with document and feed enhancements

 

Easily collaborate on creating documents with built-in editing and save time with new file uploading and navigation


Save time, quickly start the document editing process, and save yourself from desktop clutter by initiating document editing in SAP Jam with the single click of a button.  For those of you who use Microsoft Internet Explorer and Microsoft Office, there is a new ‘Edit Document’ option which opens the document in Microsoft Office. Once you open the document, saving the document in Microsoft Office uploads a new version to SAP Jam.

 

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Your time is important, so we’ve found ways of allowing you to save time and effectively take action by adding multiple file upload to SAP Jam. You can now also select the destination folder where you want to upload documents, and you’re taken directly to the selected folder after the upload completes.

 

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To allow for others to access the content you provide more easily, we’ve also introduced several navigation enhancements. Static URLs for folders make it easier to view folder content. Sharing folder locations is now as easy as forwarding the URL, and the interface now highlights which folder you are viewing in the group.

 

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It is now significantly easier to find content by using filters in groups to see content by type. The new featured column shows which content is most important. Featuring folders makes them available to the group recommendation tiles.

 

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Understand conversations at a glance with feed improvements


 

Now you can quickly understand what is happening around your company using SAP Jam without having to hunt for additional information. Conversations, content, and comments are displayed in context of the original update they are associated with when you’re browsing through your SAP Jam feed. When your coworkers add comments or content to a conversation, instead of just adding that update to one’s activity feed, the entire thread of that update is added to your feed. This makes it easier to understand updates at a glance.

 

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For developers and power users…


 

Bring social into any application with the SAP Jam embeddable widget

 

Enrich your work experience and remove friction from the way that things get done in your company by adding the new SAP Jam embeddable widget to your work applications. This widget allows you to embed feed updates and group recommendation tiles in the user interfaces of any external application. With this widget, you can add social collaboration to your HCM, CRM, EMA, ERP, or any other application so that you can bind together workflows and business processes by seamlessly interacting between the boundaries of applications and organizations.

 

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Quickly add and collaborate around your content with Box Embed in your SAP Jam wiki pages

 

With Box Embed, you can now illustrate your point and add depth to interactions by easily bringing in important content for collaboration in SAP Jam.  For those of you who use Box to manage and access your content, you can now embed content folders from Box in your SAP Jam wikis and blogs. Whether you work in human resources, sales, service or marketing, this will help you gain access your content without ever leaving SAP Jam, thereby reducing any friction and having all your content at your fingertips.

 

Add in Box now to SAP Jam with just one click: Insert the widget in SAP Jam and from there, have all your content available  through Box with the entire Box experience – including commenting, Box Edit, drag-and-drop uploading and more features you love – all within SAP Jam. By helping you find and share content from Box without having to leave SAP Jam, Box will  keep your business aligned and productive.

 

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For SAP Jam administrators…


 

Ensure content compliance and fix technical issues

 

For those of you that are SAP Jam administrators, now you can feel confident that you are in control of the content posted within SAP Jam. The new content administration feature allows organization administrators to temporarily go into a ‘super user’ mode that allows them to administer all the private content within their company. Content administrators can search for or browse all the private groups and content. This permits you to address compliance issues, fix technical problems, and work with orphaned data.

 

We hope you enjoy this release of SAP Jam, and we would like to hear your thoughts. If you have any questions or comments, feel free to let us know by posting in the comments section below.

Employees have been using social collaboration technologies for more than a decade, but it’s only recently that social software has been used to drive real business results within an organization.  This important transition is a result of three key changes:

  • The transition from separate social collaboration environments to collaboration where employees are working.
  • The movement away from generic social capabilities to applying social capabilities to solve specific business problems.
  • The emergence of social platforms versus siloed social solutions.

 

Lisa Rowan, Program Director of HR, Learning, and Talent Management Strategies at analyst firm, IDC, confirms this transformation in her recent report “IDC MarketScape: Worldwide Social Technology in Integrated Talent Management 2012 Vendor Analysis.”  This report, the first of its kind, highlights vendors who are successfully incorporating social technologies directly into HR processes and applications.  Lisa discusses several examples of how HR processes can be streamlined – social learning being one example.  By marrying formal training from learning management systems (LMS) with social and collaborative capabilities, companies can offer informal ways to capture and share key information, reducing the overall cost of creating and delivering training, as well as shortening the time to productivity for a new employee.

For example, in the past, a newly hired sales representative would learn about the company, its products, competitors, and priorities via scheduled meetings, hallway conversations, and formal training, and possibly an internal collaboration system where they could ask questions.  While this might cover many bases, it’s the informal conversations that provided the additional business context needed for sales people to be successful.  Social learning enables any person in the organization to discuss, share documents, or even record video on the fly.  With this, product managers can share the latest competitive positioning, customer service can highlight how to solve top issues, or sales operations can provide quick insights into how to process orders.  Using the collective wisdom of the organization exposes a wealth of information to help these new sales representatives to become productive faster, thus enabling greater revenues, shorter sales cycles, and happier customers.

There are many other examples of how companies can take advantage of social and collaborative capabilities in their HR business processes.  With social applications, the ability to capture and analyze the work history of employees makes it easy to give praise to top performers. According to Mark Smith from Ventana Research, social collaboration helps companies recognize employees’ achievements and promotions, and some organizations already give employees promotions based on their social engagement. Rewarded employees are persuaded to remain loyal to their company. At the same time, other employees will be aware that hard work is recognized and be influenced to perform at the top of their ability.  Social software also enables employees to locate experts in their organization, connect better with colleagues, and leverage knowledge that employees have shared, even after they have departed from the company.

With the need to tie together an employee’s actions, information, discussions, and work across many processes and applications, these social capabilities can’t be limited to a single application, but instead require a comprehensive social ‘fabric’ that weaves through every place an employee works – HR processes, sales processes, operations, etc.  This social foundation enables a seamless and aggregated experience for a business person while they work with other employees, customers, partners, vendors, or suppliers, allowing them to avoid unnecessary interruptions and providing them with value that motivates them to adopt and continue using social technologies.  For IT, it reduces rogue social applications and reduces total cost of ownership in maintaining only one social foundation across the company.

Adoption of social applications has been an issue in the past due to the limited ability to deliver results, but by including social where people work to solve real business problems across a social foundation provides the much-needed results to drive adoption. How is your organization using social today?

You might have noticed a change in this SCN Blog that you've been following.  To better deliver the latest social software information, insights, and thought leadership to you, we're updating our social media presence and renaming our blog "SAP Social Software", which will also be the new name going forward for our Facebook Page, Google+ Page, and LinkedIn Group. You'll also see that our Twitter handle has changed to @SAPSocial.

 

 

Moving forward, these channels are your one-stop-shop for all things social software going on at SAP as well as insight from market thought leaders, whether it's related to how sales people can take advantage of social and collaborative capabilities to streamline sales processes and shorten deal cycles, or how marketing teams can take advantage of social big data to understand how customers are perceiving their products.    We'll cover it all to help you pinpoint the right social and collaborative technologies to drive business results.

 

 

We’re excited to start delivering this news to you.   As always, we encourage you to join the discussion in our social media channels and let us know your thoughts.

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