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SAP Social Software

37 Posts authored by: Mika Sissonen

This release of SAP Jam features key updates to help you be even more productive and find information more easily - while seamlessly connecting with customers, partners, and employees. Discover how SAP Jam can now help you:

 

 

For developers

 

You can now help motivate behavior and create incentives in SAP Jam. Event hooks have been added that enable integration with leading gamification vendors, and UI integrations support items from gamification vendors like badges, challenges, missions, and leader boards. We’ve also included the ability for you to gain even more value from SAP Jam by integrating with additional applications through newly available APIs. Read on to see how you can:

 

 

For administrators

 

Extended SAP Jam administrator functionality helps IT teams remain in control of key corporate data while delivering social collaboration across their entire technology landscape. Ensure group content and activity is appropriate within enterprise business contexts with the addition of support for a number of content publishing and monitoring safe-guards. See how you can now:

 

 

Easily focus on what matters

 

Reduce noise from the feed and focus on activity that matters with new feed filters

If you’re using SAP Jam across multiple business processes and applications, you might see more information in your feed than you have time to read. Now, you can choose only the updates that you want to see on your home feed with new feed filters - by picking which types of group and user activity appear.

 

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Let’s say you’re a sales representative and your particular area of expertise is in upselling current opportunities. With the new feed filters, you can select only the items that will be important to you by checking "Opportunities" and "Sales Quotations" for the events in SAP CRM that appear in your SAP Jam feed. If you have SAP Jam integrated with other applications with notifications that appear in your SAP Jam feed, you can also filter and choose those updates to see from your home feed.

 

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Browse through information rapidly with feed activity improvements


Find all actionable SAP Jam events either directed at you or involving your activities in one place with new, in-product notifications. This includes @mentions, replies to your comments, likes of your posts, answers to your questions, feedback on your ideas, and badges you’ve received. The notifications alert in the SAP Jam header displays the number of notifications directed at your or related to you. Hover over the alert icon to display a quick-view drop-down of those notifications so that you can act on them from there or drill in for more information.

 

For SAP Jam group administrators where moderated participation has been turned on, the new notifications alert you when new content has been uploaded and awaits your review and approval.

 

For company administrators, the new notifications will alert you to content marked as inappropriate that requires review.

 

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Quickly recognize important SAP Jam activity with notification enhancements

 

It’s now easier to navigate through SAP Jam updates because certain repeated events in feeds are consolidated. For example, when a user does a bulk upload of several documents or when multiple users vote in a poll in a manner of minutes, SAP Jam now shows you those activities grouped together as one event. To view each individual file upload or polling vote, click the "View All Posts" to see a detailed breakdown of the events.

 

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Drive rapid results with ease

 

Ensure you’re delivering the correct message with the ability to edit posts after they’re posted


If you need to correct misspellings, typos, or inaccurate information, now you can easily edit your status updates and feed comments after you’ve posted them.

 

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Discover the key things that you need to know about your colleagues with profile improvements


Now in SAP Jam you can quickly gather important information about your colleagues including details such as title, contact information, and reporting structure when you view your colleagues’ profiles. Now in the profile overview page, clicking on ‘Show Additional Information’ expands to reveal additional details.

 

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Profile pictures give us the ability to quickly understand who is participating in online conversations. Now it’s easier to orient and crop profile pictures in SAP Jam with new editing features that appear once the pictures have been uploaded.

 

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For Developers

 

Motivate and reward colleagues by integrating with gamification vendors

 

This release of SAP Jam makes it easier to help guide and reward new hires and existing employees. Ensure continuous employee development by encouraging employees to understand the most current knowledge and training available. SAP Jam now has ‘event hooks’ that make integration with leading ‘gamification’ vendors straightforward. User activity in SAP Jam—including interacting with events sent from other applications—can now trigger information being sent to select gamification vendors, where it can be analyzed against established goals or ‘challenges’. Based on the criteria of these established challenges, SAP Jam users can be rewarded with ‘badges’ that cumulatively go towards completing ‘missions’ that exemplify behavior required for employees to be most effective in their jobs. A variety of activity in SAP Jam can be identified as criteria for earning badges and completing missions, such as:

 

  • Adding ideas
  • Answering forum questions correctly
  • Blogging
  • Creating or annotating documents
  • Updating service requests or sales orders in integrated CRM applications

 

In order to implement this capability, a SAP Jam company administrator needs to enable gamification in the Admin UI, and provide various parameters provided by their gamification vendor in the ‘Gamification’ settings screen, e.g., hostname and certain keys. They can also selectively enable various capabilities like in-context gamification notifications, badges and missions, and leaderboards.

 

SAP Jam Admin Screens

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SAP Jam events that can map to Gamification challenges

 

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Setting up a challenge in a Gamification vendor’s Admin UI

 

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Badges Earned and Missions Status

 

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Earning a badge on your wall

 

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For Administrators

 

Review content before it is published with group content moderation features


This release of SAP Jam provides IT with an extended ability to protect key corporate data with content publishing safe-guards that help you ensure content is appropriate for the business context of a group. Now group administrators have the ability to review all content that is posted within groups before it goes public with a new SAP Jam group participation type. SAP Jam administrators can prevent confidential content from being shared before it reaches the wrong audience. When this new moderation type is effective, group members that upload documents, photos, videos, wikis or blogs, need group administrator approval before this content is visible in the group.

 

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Flag inappropriate content with ‘Mark as Abuse/Spam’ on feed events


When someone finds an inappropriate content or post in SAP Jam, they can easily initiate a process for it to be reviewed by a company administrator by flagging content and posts as inappropriate. This capability is configured by the SAP Jam company administrator, with two different thresholds set for spam and abuse. When group activity has been tagged as spam or abuse a number of times that equals these thresholds, the content or feed posts are removed from view. Notifications are sent to the company administrator to let them know there is inappropriate content requiring their review. This feature requires the use of Content Administration.

 

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Monitor data usage by user and by group with storage reporting

 

Effectively leverage your SAP Jam deployment by understanding how SAP Jam data storage is being used at your company. There are new reports for company administrators that provide monitoring for storage consumption, including how much storage is being consumed by group and by user. In addition, notifications are sent to company administrators when they are at 80% and 100% of their storage allocation. New reports also help administrators identify which groups have not had any activity in a long while, allowing them to free up storage by either deleting or archiving these groups via the new Group Export feature.

 

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Regain data storage space with the ability to export groups

 

When company administrators need to free up storage in their SAP Jam instance, they can now export these groups to free up storage. Once a company administrator identifies groups that are consuming a lot of storage which are no longer being used, the export feature preserves the state of the group at export time. This allows companies to remain compliant with various rules and laws concerning data retention.

 

This feature is only available to company administrators, although it is exposed in the SAP Jam user interface via the Group Admin menu within each group. To enable this option in Group Admin menus, the company administrator must first turn on Content Administration mode, which ensures that such activity is thoroughly monitored and reported in the activity logs.

 

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We hope you enjoy the new features and enhancements to SAP Jam with this release. To stay up to date with all the latest happenings for SAP Jam and other SAP Social Software products, please follow us on Twitter @SAPsocial.

28002a5.jpgMarjorie Toucas leads a team of about 150 sales reps focused on inside sales, lead generation, and small business. As vice president of global corporate sales at SuccessFactors, an SAP company, her mandate is to build a high-velocity sales model that drives profitability for the company. Unlike traditional field sales teams that engage in face-to-face conversations, her team builds most of its business over the phone. Sales reps in her organization work in locations all around the word, including North America, South America, Asia, and Europe.

 

The corporate sales landscape


As a global organization with a focus on speed, Marjorie’s team needs a quick, effective way to exchange best practices. To save time and costs, it needs to limit the number of on-site customer visits required and spend less time training new employees. To create a strong culture within the team, it needs to build bridges across countries and set up consistent processes. While Marjorie’s team has always documented processes, they didn’t previously have a central, convenient place to store and access that information. It was difficult for the reps to find information, which made them less efficient and reduced their productivity. To address these needs and establish a channel for effective collaboration, Marjorie and her team turned to SAP Jam. Here are four ways in which Marjorie’s team is using SAP Jam to speed the sales cycle and increase efficiency.

 

  • New rep onboarding: Reduce time to productivity
  • Deal rooms: Boost win rates with collaborative customer engagement
  • Project-focused collaboration: Drive results with internal and external participants
  • Consistent methodology: Establish a repeatable sales process

 

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New rep onboarding: Reduce time to productivity


It can be challenging to bring even a single a new hire up to speed at the best of times. On one occasion, however, Marjorie needed to ramp up a large number of new sales reps very quickly, all at the same time. To reduce their time to productivity, she used SAP Jam to create a central place with structured content where the new reps could walk through the onboarding steps and find the information they needed. First, new reps were automatically connected within Jam to reps with longer tenures. Next, Marjorie used Jam to guide the reps to learn things in a scheduled way – weekly, monthly, and quarterly. Jam listed those learning items in an organized way and linked the to-do list of each rep to content already available in Jam. Videos were – and still are – a central part of the onboarding process: Reps were required to use Jam’s screen-capture system to record themselves narrating a demo as a part of the certification process. Jam also helped communicate the team’s culture to the new hires via comments, pictures, polls, and videos that other team members shared.

 

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Deal rooms: Boost win rates with collaborative customer engagement


With complex opportunities, sales reps sometimes have to initiate a process to evaluate the needs of the prospect. With Jam, the rep can create a so-called deal room – a group that includes the rep, the prospect, and any other experts involved in the deal. In the deal room, the prospect gets access to all of the relevant information and can ask the sales team questions. The sales team can even use Jam to record and publish an on-demand demo video that’s customized for the prospect’s organization. Reps don’t need to pick up the phone to see what’s going on – instead, they can keep a finger on the pulse of the customer by reviewing and responding to questions and comments, creating a closer relationship.

 

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Project-focused collaboration: Drive results with internal and external participants


Marjorie’s team takes advantage of SAP Jam to foster collaboration among diverse teams working together on projects. In one project involving the rollout of new product packaging, the team included members from product management, development, and sales. Outside help was also recruited from an agency to help build the marketing story. The platform allowed everyone to easily share their ideas on what the product packaging should be and exchange edits on proposals multiple times. In the end, the cross-functional team met its tight deadline successfully.

 

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Consistent methodology: Establish a repeatable sales process


Every sales organization faces the challenge of establishing a consistent, repeatable sales methodology that’s applied across the board – both in the field and within inside sales. In 2012, the entire SuccessFactors sales organization, including Marjorie’s team, embarked on a project to build a sales playbook. The goal of the playbook was to drive all sales reps to adopt a common set of processes. Built in SAP Jam, the playbook is now the central place where reps at every stage of the deal can find information to help move opportunities forward. Reps can also provide comments and feedback to help improve the playbook, allowing teams to quickly adapt to their fast-changing environment.

Is your sales or marketing team taking advantage of improvements in enterprise collaboration to work as efficiently as it should be? Register for this webcast to hear Denis Pombriant, Founder and Managing Principal of Beagle Research, talk about the latest trends in sales and marketing. You'll also hear Anthony Leaper, Senior VP of Enterprise Social Software at SAP, share how SAP Jam creates a unified environment where your team can collaborate around processes and content - right where they are working.

 

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Register for the webcast now:

Putting Social to Work: Infusing Collaboration into Sales & Marketing

Wednesday, March 13, 2013

11 a.m. Pacific (2 p.m. Eastern)

Sponsored by SAP, presented by E2

 

For a quick preview of SAP Jam, watch this brief video that shows how your sales, marketing, and service teams can improve processes by adding collaboration:

 

 

For a more detailed example of how collaboration can help your sales team, watch this video:

The Social Workplace: Rethinking Communication and Collaboration in the Age of Social Networks

10 a.m. Pacific time, Wednesday, November 28, 2012

Forward-thinking companies are catching on to the business benefits of social networking. They’re actively exploring ways to harness these technologies to improve collaboration, productivity, and decision-making.

Can social tools add the kind of business value that makes them worth implementing? Find out from a recognized expert. Attend this live webcast, featuring Gartner Research Director Nikos Drakos, PhD, and learn about:

 

  • The evolution of social networking in the enterprise
  • What to look for in an enterprise social network
  • Risks for enterprises starting social workplace initiatives
  • How and why social features are pervading business applications

 

You'll also be able to get answers to your own questions at the end of the presentation.

 

Register to view the webinar recording from November 28

How you can manage your marketing calendar

With SAP StreamWork, it’s easy to explore, visualize, manage and analyze the data that is stored inside spreadsheets.  Gather around pertinent business information that is kept in spreadsheets such as your marketing calendar, sales pipeline report, product requirements, vendor/supplier criteria, and so on.  Get everyone on the same page, and move quickly through business processes by including these spreadsheets in an effective way.

 

To do this, you have different options depending on what will best fit your needs. These options include:

  1. Uploading a spreadsheet
  2. Adding a Google  document
  3. Using the table tool

In this Quick Tip, we will explore the specific example of importing a marketing calendar. In this example, we will show you how you are able to collaborate around the marketing process with your marketing calendar spreadsheet, and ensure that the right people have the information they need in a SAP StreamWork activity.

Uploading a spreadsheet

If you keep your marketing calendar in a spreadsheet, it is easy to upload the file (if it is a .csv, .xls, or .xlsx) by clicking “Add File” and choosing the proper location. Your file will be viewable in a Scribd viewer.

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With the addition of new analytics tools in SAP StreamWork you can easily share key insights that can be pulled from your marketing calendar by exploring and sharing visualizations. To do this, you can click “More Actions” and “Explore”.

 

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Your data will be prepared for exploration, and then you can use the interface to make meaningful visualizations of the data such as charts of summarized costs by quarter, generated revenue, type of activity, and so on. You can save these visualizations and share them with the people in your activity, or put them into your personal workspace.

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If you want to update the data in the spreadsheet, then you can do so by downloading the dataset, and editing it locally. You can re-upload the document and SAP StreamWork will automatically keep track of version history.

 

When someone leaves your organization, they will no longer have access to the spreadsheet information that is stored within SAP StreamWork through the de-provisioning process, which will restrict access of content.

 

Adding a Google document

Alternatively, you can add a Google document to your activity that contains your marketing calendar. You will be able to view the document much like you can with the Scribd viewer.

 

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The advantage of the Google document is that you can assign privileges to any activity participants with a Google account to edit the document online.

 

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The Google document data cannot be explored using the analytics tools in SAP StreamWork.

 

Using the table tool

You have the option of adding a table tool to your activity, and importing the data from a spreadsheet.

 

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With this tool, your data can be easily edited in SAP StreamWork. Also, you will be able to sort and filter your data directly with the tool, and send the data to the explorer.

 

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The table tool only allows for 20 columns of data. If your calendar has more than 20 columns of data, then it is best to upload a spreadsheet directly.

 

Similar to the spreadsheets, when someone leaves your organization, they will no longer have access to the table data that is stored within SAP StreamWork through the de-provisioning process.

 

Use the solution that best fits your needs

To help you choose which solution will best suit your ability to work effectively, here is a chart that outlines the different capabilities of each tool within SAP StreamWork that allows you to include spreadsheet data.

 

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Now that you know how you can easily incorporate your spreadsheets in SAP StreamWork, you can easily collaborate around the data that you keep in spreadsheets, explore your data in new ways, and ensure that the right people have the information they need.

See how a sales operations team can drive better decisions by sharing, analyzing, and visualizing data directly within SAP StreamWork.

Today SAP builds on its social software strategy with a key milestone: game-changing innovations that help you effectively collaborate and make data-driven decisions to produce results. You can transform your business processes with the inclusion of fast, easy-to-use, and powerful data analytics. Inform your business communications, decisions and strategies like never before with the context you get from social capabilities coupled with business analytics.

 

In delivering on this vision, this new release of SAP StreamWork adds analytics capabilities directly into where you are collaborating.  You can easily work with data to find important trends and other information that guide the decisions and strategies that you implement. You can create interactive visualizations and share them across your organization with the option of using social collaboration tools like pro-con tables, rankings, quick polls, and checklists. Follow the links below or read on to see how you can:

See collaborative analytics in action: Resolve a sales slippage issue

Imagine that you are a global sales leader and you have recently been informed that sales in Latin/South America are declining. You know that SAP StreamWork has everything built in to collaborate and analyze the pertinent data to find a solution, so that is where you begin.

First, you want to review sales in Latin/South America by quarter and city to see how the sales figures look and identify trends. You know you can retrieve your data from SAP HANA in the cloud, which is now integrated with SAP StreamWork. You pull your sales history from the last year into SAP StreamWork.

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Once you have selected the needed sales data, you sort, filter, and target the exact cities in question, and graph them to compare.

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Exploring the data this way, you can easily see that the sales declined dramatically in Medelin. So you were able to pinpoint the specific city that is causing the overall decline. After you are finished analyzing the data, you save your visualization to your personal workspace.

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Your next stop is to figure out if this is a sales pipeline issue. Are there sales that didn’t close when they needed to close? Or do you need more marketing focus on this city to increase leads and pipeline? Or both? To figure that out, you go into SAP CRM to see whether there are any sales opportunities in this city. You see that there is a pipeline and notice an extremely large sales opportunity with Allmuby that could help greatly this quarter to bring things back. But the opportunity needs focus, so you create an SAP StreamWork activity directly from the SAP CRM opportunity to gather the right salespeople in order to analyze the data, collaborate, and close this huge deal.

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In order to give your team more context as to why sales in Latin/South America have declined, what's causing the issue, and why this opportunity is important to close, you add the visualization of the sales history that you created to the activity by copying it from your "My Items" workspace.

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To strategize and get the right people in on closing the deal, you add in a discussion to the activity. Your participants add comments to the sales visualization that you created.

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In addition to focusing on Allmubuy, you'd also like to get the team focused on the top opportunities in Latin/South America. To get an idea of where the best sales opportunities are, you bring in your pipeline data via a spreadsheet and visualize the opportunity size of each of your customers.

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You would like your team to get started on prioritizing the deals, so you import the data into a ranking tool and have the team rank the deals in order of priority and likelihood of closing.

 

Once the team ranks the opportunities, you have agreement on the top three opportunities to focus on for the quarter.   You document the top opportunities in a decision tool so that everyone is on the same page and knows where to focus their efforts.

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While this is only one example of how you can use analytics when collaborating to drive decisions, you could have continued this conversation to brainstorm and analyze which marketing and sales programs you might use in Medelin to further increase pipeline and revenue.

 

Easily manipulate data to find pertinent information

Gain insights from the trends in your data and clearly show collaborators the metrics most important to your business goals. You can use the data exploration tool to quickly select, pivot, filter, and sort your data through visualizations in both summarized and aggregated views.

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Get access to your data faster when using the enterprise edition of SAP StreamWork by being able to directly connect to your SAP HANA database to load datasets.

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Quickly inform others of key findings by sharing visualizations

Distribute the impression of data you get from analytics tools faster by saving your exploration view as a visualization item. Many different chart types are supported to fit your needs, and there is a simple tabular format as well.

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  • Bar Chart to compare different values
  • Scatter Chart to examine the correlation between data points
  • Line Chart to analyze trends in your data
  • Stacked Bar Chart to compare the contribution of different categories overall or as a percentage
  • Pie chart to compare the contribution of different categories that comprise an entity

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Visualizations help demonstrate relationships and trends within data to participants in your activities. You and your team can easily integrate data relevant to best business practices with a wide variety of collaborative functionality. When interacting with visualization items in activities, you and your team can comment, change chart types, and further explore data with the click of a button.

Never have your data altered without knowing - it's simple to keep track of how the data, visualization, or comments were altered at any point in time with the built-in versioning system.

Spend less time searching and more time analyzing

To make it even easier to drill down and focus on data analysis, we have created an easy way for you to create tools from data points in visualizations. You can create a new Pro/Con Table, Ranking, Quick Poll or CheckList tool directly from a visualization in an activity by using the menu underneath the item title.

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Get more utility out of existing business intelligence artifacts by increasing their visibility and seamlessly delivering their content. Now you can add Crystal Reports files to activities, and they will appear within their own viewer with the option to explore the data.

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Stay informed on the performance of key metrics

You can easily track the performance of business-critical metrics by adding visual alerts to your SAP StreamWork charts that are connected to live or static datasets. You can set specific numeric thresholds to indicate major changes in your most important business metrics. For example, if you are concerned about countries where sales were occasionally dipping below $550,000 US, you can define a visual alert and associate a color with this threshold, making it obvious when key figures are not performing as expected.

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More features to help you work smarter with your team

If you would like to find out more about how the latest release of SAP StreamWork helps you collaborate to get work done, please see the blog post, What’s new:  Get work done faster with personal workspaces and more collaboration options, which outlines how you can:

  • Work - on your own terms with your personal workspace
  • Easily connect the right contributors
  • Quickly turn ideas into results
  • Get everyone on the same page to work smarter

Work smarter instead of harder. In this release of SAP StreamWork, you'll find a new personal workspace area and a variety of new features to help you collaborate. These are in addition to the innovative integration of collaborative decision-making tools with new built-in analytic capabilities to analyze, visualize, and inform better decision making, which you can read about in the blog post, What's new: Fusing collaboration with data analytics tools to inform decisions and improve results. In addition, read more below about how you can:

Work - on your own terms with your personal workspace

To help you work the way that best suits you, you can now store and edit documents and tools in your own personal workspace: My Items. Use this personal workspace to prepare data, files, and other items before copying them into activities for collaboration.

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Create a new item in your workspace - or copy one from an activity to save for later use. After you've copied an item into your workspace, you're free to manipulate it as you wish, since you don't have to worry about overwriting the original copy.

Easily connect the right contributors

To help you to connect and collaborate with the right people, you can now easily share SAP StreamWork profile information outside of the application. Go to a colleague's profile page and click "Share" to reveal a permanent link for their page, which you can email or even include in blog posts.

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To make it easier to gather all the people that you need collaborate with, you can now invite a combination of individuals and contact lists to an activity. To save you time, when you enter the first few characters of contact list or a person's name, your entry is automatically completed for you. Double-click a contact list to show all the names in it and adjust the invitation list, if necessary.

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Quickly turn ideas into results

Increase your organization's ability to leverage ideas and generate results by using existing conversations from your SAP StreamWork feed to create activities.

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With the click of a button, you can copy a status update or conversation into a new activity as a discussion item and simultaneously invite all of the participants who commented.

 

With the new tool catalog, it's easier to find the tools you need to accomplish your goals. Browsing, filtering, and learning about SAP StreamWork tools has been simplified with a three-paned interface to quickly help you discover the right tool.

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Get everyone on the same page to work smarter

Express yourself more clearly with the additional font-size options and window resizing abilities in the text tool. To resize the text tool, drag the lower right-hand corner downward to add length to the text pane.

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Making sense of multiple item versions is now easier with the refined user experience for version management. View previous versions of an item without leaving the page, and clearly see how comments on an item relate to specific versions.

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Clearer terminology helps teams understand SAP StreamWork functionality - Action Items are now referred to as Tasks.

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No need to worry about the wrong eyes seeing sensitive company information. Now only individuals within the organization can be invited to confidential activities.

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Last week SAP announced it has hired social computing and technology expert Sameer Patel (@SameerPatel) as global vice president of enterprise social software. In his new role, Patel will lead the solutions and go-to-market for collaboration and social software.

 

To learn more, read this blog post from John Schweitzer, senior vice president and general manager of analytics for SAP.

Patel writes: "With a pedigree in core business process, business intelligence and industry solutions, and a decisive go forward strategy that now includes real time processing, cloud and mobility, SAP's product and solution portfolio is one of the few that affords the needed canvas to improve how we engage with customers and partners and how work really gets done internally."

 

You can read more of Patel's thoughts in this post on his personal blog, Pretzel Logic.

[Syndicated from http://www.the-decisionfactor.com/business-analytics-strategy/the-iowa-gambling-task-how-to-improve-your-hunches-with-data/]

Intuition has long gotten a bad rap in analytics circles. Search for "gut-feel business intelligence" in Google, and you'll likely find a myriad of articles that disparage intuition and champion rational analysis as the more effective strategy.

Clearly, one reason for the bad attitude towards intuition is the self-serving interest of analytics vendors. Another is that analytics really are superior to gut feel in many situations. But more recently - as highlighted in the following books and many others - there's been a resurgence of focus on intuition and the fact that it can sometimes be an appropriate strategy:

  • In Thinking Fast and Slow, Daniel Kahneman shines a spotlight on the two different systems of thought and the advantages of each
  • Gary Klein, in Streetlights and Shadows, makes a case for blending intuition and analysis to capture the best of both worlds
  • In How We Decide, Jonah Lehrer recounts how real-world decisions rely on a mix of feelings and reason

Books like these and related articles often refer to a seminal research method first used more than 10 years ago. It started as a clever way to measure decision-making strategies in individuals and evolved into a second version with even deeper implications for intuition in business.

The Iowa gambling task - original recipe

In 1994, Iowa-based neuroscientist Antonio Damasio and his team of researchers published their first paper describing a "novel task which simulates real-life decision-making in the way it factors uncertainty of premises and outcomes, as well as reward and punishment."

In the method, test subjects were given a "loan" of $2,000 in fake U.S. bills and asked to play a game with four decks of cards. The objective: maximize profit on the loan.

They could select one card at a time from any of the four decks in return for a sum of money. Sometimes, the subjects would also have to pay a penalty that varied in size. They weren't told in advance how long the game would last, but it always ran until 100 cards had been selected. Unknown to the subjects, the four decks were rigged:

  • Decks A and B always paid out $100 per card but had an average penalty of $125 per card
  • Decks C and D always paid out $50 per card but had an average penalty of $25 per card

By counting the number of selections subjects made from each deck, the study measured how quickly they learned that decks A and B were bad and should be avoided. Not surprisingly, they found that most subjects picked far fewer cards from decks A and B in the last 50 selections than they did in the first 50.

The Iowa gambling task - hunchified

In 1997, Damasio and his team kicked things up a notch in a new study. Could they gauge when a person's emotional response to the bad deck of cards actually began?

To do this, they ran the same gambling task as before, but this time hooked up electrodes to the hands of the subjects. The electrodes were there to measure skin conductance and help quantify the emotional reaction to a stimulus.

In the study's widely cited results, Damasio's team identified several stages of cognition:

  • The pre-hunch stage, roughly between the 10th and 50th cards, when subjects didn't suspect that there might be a bad deck
  • The hunch stage, between approximately cards 50 and 80, when they "reported 'liking' or 'disliking' certain decks…but were not sure of their answers"
  • The conceptual stage, after about the 80th card, when subjects could accurately articulate their task and knew for certain which were the good and bad decks

What's interesting, though, was what the electrodes showed. In the pre-hunch period, just before a subject selected a card from a bad deck, the electrodes measured a significantly higher emotional response. In other words, their emotions flagged the deck as bad even before they began to consciously suspect something was amiss.

Even more surprising was that during the pre-hunch period, subjects also selected fewer cards from decks A and B. It's as if their gut was subconsciously telling them to avoid the bad decks, despite the fact they had no conscious knowledge that their card-selection strategy was changing.

Lessons for business

The original goal of Damasio's studies was to compare control subjects with others who had damage to their prefrontal cortex and see how their responses differed. But his results can also be instructive in a business context - as lessons for how to improve decision making.

Build quick feedback into your processes

Damasio and his team created a system with immediate feedback. When a subject selected a card, he'd win money or pay a penalty. He didn't have to wait until the next day, week, or quarter to link cause and effect. It's a no-brainer to extend that lesson to your organization - the faster you report the results of your actions, the better.

Use data to train your hunches

Once you have a system that provides immediate and frequent feedback, use it to develop your intuition. Whether it's sales targets, marketing numbers, or production metrics, if you can accurately link your action to an emotional response (triggered, perhaps, simply by viewing positive or negative data), you may start making better decisions even before you can verbalize your hunches. At the very least, you'll have a head start on others who insist on slower, traditional decision-making strategies.

Broader recommendations

Eugene Sadler-Smith, a U.K.-based researcher on organizational behavior, goes even further in connecting Damasio's results and scores of related studies to explicit lessons for executives. In his paper, The Intuitive Executive, he suggests several ways to harness and build intuition in a business setting.

Open your decision-making closet

The key, says Sadler-Smith, is to admit that intuition is "automatic and involuntary," especially if your natural tendency is to suppress your gut feelings before you've had a chance to vet them. In truth, experienced leaders often admit they prefer intuition, but if intuition is suppressed, it may stop working. No one learns if executives hide their intuitions.

Ask for constructive feedback

Build an environment that encourages constructive criticism. Find someone "to give honest, accurate, and constructive feedback on [your] behaviors, attitudes, and performance." If you surround yourself with staff who don't challenge your decisions, you'll learn the wrong lessons and hamper the ability to refine your intuition accurately.

Seek out a devil's advocate

Don’t just ask for general feedback - actively seek out someone who can "raise objections to favored choices, challenge underlying assumptions, and point out alternatives." This process can expose weaknesses in your intuition and help make it stronger in the long run.

A magic bullet?

Is there a single magic bullet - one tool or process - that alone will help you grow your organization’s intuitive strengths? Of course not, but by changing your attitudes about intuition - and coupling them with tools for fast analysis and an environment that supports collaboration and feedback - you’ll be on the right track.

Mika Sissonen

More articles and news

Posted by Mika Sissonen Jan 1, 2012

SAP StreamWork email newsletters
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Social Media Group
SAP’s Social Layer: Making Collaboration Real
"Our group of bloggers and digital influencers received a briefing from Sameer Patel...[who is] in charge of something called Project Robus – an effort to weave together SAP’s “collaboration layer” at the product level...Sameer laid out the three points around which, in his experience, people collaborate. They are data, business process and content (documents)."

 

SAP Newsroom
SAP adds new social software innovations: web conferencing and brainstorming
"With the integration of Mikogo, people can schedule, host and participate in Web conferences - even share their desktops with other team members - directly within SAP StreamWork activities... Additionally, the new SAP StreamWork Brainstorming mobile app for iPad is now available via iTunes to help users generate fresh ideas and unleash their creative potential while bringing structure to the brainstorming process."

 

ReadWriteWeb
The cloud's killer app? SAP's bid to own the enterprise social space
"And SAP - of all companies - feels it may have the keys to the enterprise social space, including a supremely fast database and a way for employees to maintain a social profile based on her or his talents."

 

Enterprise Irregulars
Pinch me. SAP is dreaming up social for the enterprise.
"The operating vision behind the socialization of SAP's massive ENSW footprint hinges squarely on integrating social with business process. As Patel describes it, 'This is core infrastructure. It's like application servers and middleware.'"

 

Sustainable Business Forum
Using social media for inbound strategic messaging of sustainability programs
"Social business tools are emerging to create significant opportunity in the internal communications space. These tools present the goals and objectives, and relative performance of the organization against stated objectives, as well as information feeds and stories.  Stories can be relating personal experience and commentary (internal websites, topic threads such as SAP StreamWork), community groups and collaborative postings and processes (such as Jive Software), or full enterprise process executions."

 

InformationWeek
SAP shares five-point BI improvement plan
"BI collaboration is supported via SAP's StreamWork interface, which was integrated with BusinessObjects 4.0 Feature Pack 3, currently in (beta) ramp up release. Users can directly annotate content and view discussion threads from within the SAP BusinessObjects BI Launchpad. Working within StreamWork, users can also import reports to support a decision process."

 

CMSWire
Social task management: A view of the future
"Already this social method of getting work done is finding its way into products from the largest ISVs. For example, SAP StreamWork is built around a similar idea called Activities. Activities are really small workflows that change on the fly according to the actions of team members."

 

SIIA CODiE Awards
Finalists - best collaboration/social networking solution
SAP StreamWork has been selected as a finalist in the 2012 Software & Information Industry Association (SIIA) CODiE Awards for Best Collaboration/Social Networking Solution.

 

Small Business Trends
Daisy Hernandez of SAP StreamWork: Collaboration in the cloud
"Collaborating in the cloud has opened up a whole new world in business, especially with so many now working mobile or virtually. Gone are the days of time lags when attempting to get your hands on the information you need, right here, right now. Cloud collaboration permits access to this information immediately and it allows everyone to be on the same page, in real time, and this can now even include clients and customers."

 

Forbes
Oracle feeling the pressure as SAP's new social CMO takes charge
"Late last year, when SAP rolled out improved social and collaboration capabilities using Jive Software coupled with SAP's own StreamWork app for SAP employees' internal use, SAP's travel expenses dropped 10% year over year. SAP launched a survey to understand why. It turns out people could now collaborate across the organization with these tools plus tele-presence and videoconferencing but without the time and expense of travel, and were also able to make a positive impact on the company's strong commitment to sustainability."

 

SAP Newsroom
New executive hire Sameer Patel to advance social enterprise strategy at SAP
"This week, we took another important step in accelerating our social enterprise strategy with the hiring of social computing and technology expert Sameer Patel as global vice president, Enterprise Social Software. Sameer will lead the solutions and go-to-market for collaboration and social software from SAP."

 

Forbes
SAP's Snabe: Next target, collaboration software
"Collaboration, he says, offers a new opportunity for the company to leverage the strengths of SAP's installed base. Snabe notes that they already have some assets in this area, including the company's StreamWork offering, and a small company SAP bought last year called Crossgate which offers EDI management software."

 

The Info-Tech Research Blog
SAP StreamWork: Getting things done, not just getting together
"This is where StreamWork brings significant advancements over competitors. Instead of IT designing sites and adding widgets, gadgets or web parts at the design stage, StreamWork ships with numerous business tools that a participant can add to any 'Activity' at any time, on a totally ad hoc basis."

 

InformationWeek
SAP StreamWork furnishes company with efficient collaboration
"Furniture company Vitra, based in Switzerland, looked to business social networking for increased efficiency and collaboration. The most important criteria for choosing an internal social networking platform at Vitra were tight integration into other systems; the ability to easily collaborate and exchange data with external parties; a small footprint; and low maintenance."

 

In The Next Version
SAP StreamWork for collaborative decision making
"Instead of focusing generically on sharing, StreamWork is designed to help teams work together to make decisions. For example, say a marketing team needs to do an analysis of the sales pipeline and make recommendations on changes to improve lead flow. Instead of using email to go back and forth discussing spreadsheets, the team can create an 'activity' in StreamWork."

 

CIO.com
Why enterprise software will never be the same
"Other significant moves in social collaboration by ERP vendors included...SAP's reseller agreement with social analytics vendor NetBase and efforts to create a bigger ecosystem around its StreamWork application, said Forrester's Martens."

 

ITBusinessEdge.com
http://www.itbusinessedge.com/cm/blogs/vizard/email-versus-collaboration-software/?cs=49352

Email versus collaboration software
"No matter how hard any organization tries, getting 100 percent of the organization to do everything inside the confines of a single collaboration application is nearly impossible. What is needed is an approach to collaboration software that makes it easy to seamlessly integrate email within the context of the collaboration application."

 

InformationWeek - The BrainYard
7 enterprise social platforms think beyond Facebook
"SAP's buttoned-down StreamWork is a SaaS-based social networking tool built for business collaboration. The Enterprise Edition adds advanced security, automated provisioning, and the ability to integrate with legacy apps, including SAP software and Microsoft SharePoint."

 

ASUG News
SAP steps into social media analytics with NetBase
"Stepping into the social media analytics market, SAP will re-sell NetBase's on-demand software with plans to integrate it with several SAP BusinessObjects products and CRM modules, the vendor announced today.... In turn, integrations are planned for SAP BusinessObjects Strategy Management, Sustainability Performance Management, Trade Promotion Effectiveness Analysis, and StreamWork."

 

InformationWeek
More BI packages add collaboration: Who needs it?
"There may well be a place for BI-specific collaboration options, particularly when it gets down into details that can't be addressed by the general-purpose tools, such as drilling down into root-cause data analysis below the top-layer dashboards and reports."

 

Biztech2.com
SAP adds mobile, social capabilities to products
"'With business analytics, we are combining emerging technologies to fundamentally shift the way people engage with information,' said Steve Lucas, general manager, Business Analytics, SAP. 'People are able to access the information and insights they need within the context of their day-to-day work, have the flexibility to collaborate around it and can tap into the collective knowledge of their business networks.'"

 

Works Management
SAP steals limelight with cloud, mobile, and always-on BI
"Business analytics functionality is moving much closer to everyday accessibility for SAP users, following the software giant's launch today of StreamWork at the Madrid Sapphire Now TechEd conference.... SAP also says that no training is required, and that planned features intend to allow users to analyse data collectively in SAP StreamWork - including accessing information stored in SAP HANA, for rapid retrieval."

 

SAP Newsroom
Business analytics from SAP moves to the masses, delivering greater value to business professionals
"The SAP StreamWork application transforms the way people work, and lightweight, fast and simple analytics are planned to strengthen the collaborative decision-making process. With no training required to use these planned capabilities, analytics tools can be placed into the hands of people who have never used them before."

 

blogs.forbes.com
The insatiable demand for business analytics
"For social data and collaboration, imagine having the ability to create collaborative workgroups and discussion forums similar to what you'd find in Facebook - ALL integrated with your Business Intelligence system. For customer service and support center jobs this is life changing. Instead of tracking down 20 people from 10 different departments to solve a customer issue, you can have everyone work online, in a single group with access to all the pertinent information needed regarding the task at hand!"

 

InformationWeek
SAP readies comprehensive cloud strategy
"In an exclusive interview with InformationWeek last week, co-CEO Bill McDermott said SAP is now preparing a 'comprehensive, strategic direction' that will step up its cloud computing initiatives considerably."

 

CIOL News Reports
SAP recognized for decision-making platform
"'We believe Gartner's report is further confirmation that SAP is headed in the right direction with our social enterprise strategy focus on enabling business collaboration and decisions with the right data all in one place', said Jack Miller, general manager and global vice president, SAP StreamWork."

 

SAP Newsbyte
SAP recognized by top industry analyst firm for delivering on results-oriented social enterprise strategy
"In its first collaborative decision-making (CDM) vendor profile, 'Who's Who in Collaborative Decision Making,' Gartner Inc. has recognized SAP for collaborative decision-making."

 

SAP Watch
SAP StreamWork: Collaboration in the cloud
"With the upcoming BI integration, users will be able to send documents directly between SAP StreamWork and the BI LaunchPad. For instance, a team leader can send a report on how certain tee shirt colors are doing in the market and solicit feedback from the team about which colors should stay - without leaving the BI application."

 

PwC Technology Forecast
Transforming collaboration with social tools
"Another example of this approach is SAP StreamWork, which can pull data and information from multiple backend systems into a social environment. Consider a situation in which a company needs to make a supplier decision.... Project members can create an activity stream that pulls relevant information about the potential suppliers from the legacy system, adds business intelligence, and connects with other people in the company who have information about or experience with the suppliers."

 

SearchSAP
Mobile, location data central to sales order management's future
"SAP has also released a collaboration tool, called StreamWork, that it has begun integrating with SAP CRM.... For example, a salesperson on a soap account can talk to people in customer service, advertising, a sales manager and an engineer and add them to a group. 'All the conversations in that group would be shared with everybody who is added and work together,' Benedict said. 'It sounds simple, but people haven't done that before.'"

 

Financial Times
Linked-up thinking at the office (requires registration)
"SAP has also entered this market with StreamWork, which enables internal project management. Vinay Iyer, a vice-president of marketing, says that its purpose is to create 'one source of truth' out of the chaos of spreadsheets, meetings, charts and presentations that ping back and forth via e-mail."

 

ReadWriteWeb
Google and SAP team up to help you visualize big data
"With SAP StreamWork, a team of customer support representatives in a consumer packaged goods company will be able to collaborate and pinpoint the location of consumer complaints within specific geographies and make a decision regarding how to address and prioritize resolution."

 

SAP Newsroom
SAP and Google team to put "big data" on the map
"SAP plans to enhance its business analytics software with location-based data capabilities, allowing people to interact with real-time information via Google Maps. The plans continue a strong history of collaboration between the companies, most recently on advances for the SAP StreamWork application such as inclusion in the Google Apps Marketplace, integration with Google Docs and OpenSocial adoption."

 

ASUG News
Google plus SAP deepen ties, deliver more enterprise integration
"The project signals grander ambitions to collaborate further with the search engine giant, according to Steve Lucas, SAP's GM of Business Analytics.... Integration with Google Docs and SAP's StreamWork application - SAP's team workspace - is already available. Users can also use StreamWork through a Google Apps account."

 

ASUG News
Collaboration nation: Businesses interested, but use cases still necessary
"Sherryanne Meyer, manager of IT HR Solutions and Delivery Group at Air Products and new member of the ASUG Board of Directors, uses StreamWork to help manage the group of HCM volunteers she helps lead within ASUG. A benefit of StreamWork is that it allows the volunteers in the HCM community to collaborate with people outside of the company and the organization, share documents and lock them down. Plus, a version with limited storage is free for anyone."

 

SearchManufacturingERP.com
Companies ponder role of enterprise social networks in workflows
"SAP's enterprise social network, StreamWork Enterprise Edition, follows the standalone model. According to Holly Simmons, SAP's senior director of on-demand marketing, direct integration to the SAP product life cycle management and CRM modules lets people collaborate in early-stage product design inside a 'single thread' in StreamWork. New feeds or activities originating in those applications show up in StreamWork, and related workflows, such as expense approvals, can be handled there."

 

Corporate Secretary
Meetings in Cyberspace (no direct link to article available)
"SAP's StreamWork service offers a website from which board members can conduct polls to approve board meeting minutes, vote on new initiatives and gather feedback on committee work. 'During board meetings, directors can take live notes in StreamWork and incorporate feedback immediately before drafting minutes, which can save time that would have been spent discussing changes in the next meeting,' says Holly Simmons, senior director of on-demand marketing with SAP in San Francisco. 'Our hosted platform can also save relevant documents all in one place prior to a meeting rather than relying on emails, which might be deleted, lost or outdated.'"

 

InformationWeek
Enterprise social vendors play own game of survivor
"App stores and APIs are signs the social software ecosystem is evolving fast. Which companies will survive, and which will become extinct?"

 

SearchSAP
Sizing up SAP StreamWork: Users weigh in
"The 2011 version is much slicker than the beta I tried, so I've roped a couple of my colleagues into testing it out on a survey project we have due this summer."

 

Wikibon Blog
SAP looks to reinvent itself with social media, collaboration capabilities
"Enterprise application vendors are increasingly integrating social collaboration features initially developed in the consumer space into their products. SAP must do the same if they are to stay competitive and relevant."

 

InformationWeek
Who's the top innovator: SAP Or Oracle?
"A customer's query at SAP's Sapphire User Conference forces a closer look at the two companies."

 

NewsFactor
New SAP StreamWork aims to boost collaboration
"SAP said bridging the gap between applications lets more people, from employees to suppliers, leverage social collaboration. SAP said the goal is to eliminate 'little islands.'"

 

IT Business Edge
SAP touts StreamWork's integration with enterprise apps
"The closer the link between collaboration tools and core enterprise applications, the easier it will be for folks to convert their ideas and discussions into actions that result in real business gains."

 

ReadWriteWeb
StreamWork growing up: It can now integrate with other SAP applications
"This week SAP expanded the ability of StreamWork, its enterprise 2.0 software-as-a-service, to integrate with other enterprise SAP software."

 

InformationWeek
SAP takes tepid step on collaboration
"SAP announced Wednesday that it is 'bringing collaborative capabilities to every application and facet of work' with its StreamWork collaboration service."

 

ZDNet UK
SAP puts StreamWork at the heart of BI tools
"SAP will make its collaborative StreamWork platform a central component of its business intelligence products to enable better collaboration across all aspects of its software, the company said on Wednesday."

 

Manufacturing Executive
Social collaboration for the enterprise: SAP takes a step forward
"SAP this week took a step forward in merging the world of enterprise systems and social media, announcing plans to integrate its 14-month-old StreamWork social collaboration tool with all of its enterprise applications."

 

TMCnet
SAP StreamWork now available to integrate with SAP business software
"With the new integration capabilities, it expects it will expand its reach even further so people in diverse roles - employees, clients, partners and suppliers - can benefit from secure social collaboration in the context of their work."

 

eCRM Guide
SAP rolls StreamWork collaboration into CRM, ERP
"The company has announced it is extending enterprise social networking and collaboration by integrating its cloud-based SAP StreamWork Application with all SAP business software, making StreamWork the 'social hub' for all things SAP."

 

ASUG News
StreamWork, SAP's collaboration software, to integrate with BI, CRM
"SAP's StreamWork platform - its on-demand collaboration software - will integrate easier with its BI tools later this year, the vendor said. Such integration capabilities are already available for Customer Relationship Management (CRM), Product Lifecycle Management (PLM) and Strategy Management products."

 

IDG News
SAP making StreamWork its collaboration hub
"SAP is attempting to give its StreamWork problem-solving software a more central role within customers' IT environments by linking the applications to its core ERP (enterprise resource planning) applications, the vendor announced Wednesday."

 

ComputerWorld Canada
SAP extends StreamWork integration to CRM
"The German software company continues on its promised direction to tie social collaboration with back-end business systems across the enterprise."

 

Computer Business Review
SAP releases cloud-based collaborative app StreamWork
"Enterprise application software provider SAP has released the cloud-based collaborative application SAP StreamWork for integration with SAP business software."

 

Manufacturing Computer Solutions
SAP makes collaboration core to business apps
"SAP's cloud-based collaborative application StreamWork is now available to integrate with SAP business software - delivering on the software giant's promise to bring information sharing to every aspect of business."

 

InformationWeek
SAP adds OpenSocial API to StreamWork
"Apps built with the social Web development standard can be made available to users of SAP's collaborative decision-making software."

 

SearchSAP
SAP StreamWork now supports open programming standard OpenSocial
"A number of companies have already taken advantage of StreamWork's support for OpenSocial, including GotDecisions, an application that guides the decision-making process by imitating the basic way that the human brain thinks and reaches conclusions, according to SAP."

 

PC World
SAP hopes to boost StreamWork sales with OpenSocial
"SAP has added support for the Google-backed OpenSocial programming standards for social applications to its StreamWork collaboration software, the company announced Wednesday."

 

ITBusinessEdge
SAP Extends Ecosystem via Google Docs Alliance
"SAP this week inked an alliance with Google under which SAP StreamWork software will be integrated with Google Docs."

 

Computer Business Review
SAP enhances StreamWork App
"SAP has enhanced its StreamWork application with the addition of Google Docs integration and native tools to make the decision-making software easier, faster and intuitive to use."

 

CIO Blog
SAP Joins the Google Apps Marketplace
"In joining the Google Apps Marketplace, we see a great opportunity to reach over 3 million Google Apps businesses who have already embraced the cloud and we invite them to try out SAP StreamWork."

 

InformationWeek
5 big themes in BI for 2011
"Envision a Facebook influence on BI: decision-makers bring together the right people virtually; users themselves control the flow and content instead of a central IT group who secures the data and subsequent analyses. Tasks, comments, opinions, and even new sets of data and analyses are brought together seamlessly."

 

Fortune Tech
Four directions enterprise tech will take in 2011
"Good news for those of us who sneak a peek at our Facebook feed while at work: Social networking may soon be part of our job description."

 

Talkin' Cloud
Google Apps Marketplace gets SAP StreamWork
"Add SAP to the list of SaaS vendors supporting the Google Apps Marketplace, as the IT giant puts its StreamWork information unification solution up for purchase, offering Google administrators a way to integrate the two offerings."

 

JonERP.com
Podcast: SAP Influencer Summit and 2011 Direction - SAP Mentor Roundtable
"There is still work to do to bring processes together into StreamWork, but when they achieve that, it's going to be very exciting" - from transcript at 34:10

 

Blog: Kevin's Enterprise Mobility Strategies
http://mobileenterprisestrategies.blogspot.com/2010/12/sap-streamwork-social-intelligence-and.html

SAP StreamWork, social intelligence and mobile devices
"As an SAP Mentor, I use this solution a lot when SAP Mentors from around the world are working on a collaborative project."

 

Blog: Pareto plus Peter
Collaboration using SAP StreamWork
"I was excited to see SAP offering a robust, easy to use, and clean web-based application that works just as well for a company my size as for large multi-nationals."

 

InformationWeek
What's next and what's missing from SAP
"So what's SAP's answer to collaboration and social networking? At the top of the list is SAP StreamWork, a free, cloud-based application that anybody can sign up to use at sapstreamwork.com."

 

DM Radio
Strategic program management and the new collaboration (requires registration)
"With project teams spread far and wide, sometimes across international boundaries, organizations are finding new and innovative ways to collaborate."

 

Channel Register
Novell slaps iPhone interface on cloud control kit
"In a separate announcement, SAP has announced that it has tapped Novell to create a virtual security appliance to encapsulate a plug-in that allows for SAP's StreamWork online collaboration tool to be linked back into enterprise applications running on corporate systems."

 

eWEEK
SAP StreamWork eyes enterprise after Google Wave crash
"The business software maker Dec. 6 took its StreamWork application up a few notches, delivering it to enterprises both in the cloud and via an on-premise solution; putting it in the Google Apps Marketplace; and providing a StreamWork mobile app accessible via RIM's Blackberry smartphones."

 

Managing Automation
Collaboration tool from SAP goes enterprise
"SAP’s StreamWork, a collaboration tool aimed at helping business teams conduct unstructured processes, rolls out as an enterprise edition with Novell security tools and integration to enterprise applications."

 

CMSWire
SAP brings collaboration app StreamWork to Google's App Store
"Google adds another big name in SAP to its catalogue with the addition of a stream-powered collaboration tool."

 

InsideSAP
StreamWork available from Google Apps and SAP Service Marketplace
"SAP has announced that its SAP StreamWork application will be available via the Google Apps Marketplace and the SAP Service Marketplace, as part of its strategy to extend the availability of SAP product offerings on premise, on demand and on device."

 

TMCnet
SAP brings more choices to business and IT
"SAP AG introduced new innovations for the SAP StreamWork application that provides business and IT with valuable new choices."

 

SearchSAP
SAP launches StreamWork enterprise edition
"StreamWork will also now be available through the Google marketplace because of a partnership with that company. Users will be able to log in to StreamWork with their Google IDs. The application will also soon be available on BlackBerry devices."

 

Cloud Ave
Well, well, SAP is now on Google Apps MarketPlace.
"Straight from the Who-woulda-thunk-it department: time to rethink the Enterprise Software is Not Sexy meme."

 

ERP Executive
Answering the questions about SAP's on-demand applications
"StreamWork is SAP's latest homegrown on-demand application, focusing on enterprise collaboration. StreamWork recently announced its “Enterprise Edition” and invited online applications for its Enterprise Edition beta program."

 

InformationWeek
SAP StreamWork lands in Google Apps Marketplace
"Google Apps users can now try a collaborative decision-making application from SAP that includes technology from Google Wave."

 

ReadWriteWeb
SAP's StreamWork now available in Google Apps Marketplace
"StreamWork, SAP's enterprise collaboration SaaS, is now available in the Google Apps Marketplace. The company also announced an enterprise edition of StreamWork and a mobile application for BlackBerry handsets."

 

The Official Google Blog
SAP joins the Google Apps Marketplace with a collaborative decision-making app
"Just like with the other 200+ Marketplace applications, users will be able to log in to their StreamWork account with their Google Apps account and navigate to it from the Google universal navigation bar."

 

The Official Google Enterprise Blog
SAP joins the Google Apps Marketplace with SAP StreamWork
"With Google Apps integration, the SAP StreamWork environment will be joined with the tools you are already familiar with in the cloud."

 

Novell News
Guest post: SAP and Novell bring more choices to business and IT
"SAP and Novell are taking steps to bridge the gap between business peoples' need for software that is easy to obtain and use, and difficulty for IT's need for managing the security of data in the cloud."

 

IT World Canada
SAP StreamWork integrates with Novell, RIM, Google
"The goal of the new enterprise edition of the collaborative business process management software, following the cloud edition last March, is to help IT departments resolve the challenge of integrating apps across on-premise, on-demand and on-device."

 

eCRM Guide
SAP taps Novell for StreamWork collaboration service
"The new StreamWork Enterprise solution leverages virtualization efforts from Novell to deliver a software appliance version that is powered by Linux."

 

Channel Insider
Google Apps gets SAP StreamWork App
"SAP StreamWork is now available on the Google Apps Marketplace, opening up SAP's potential market to millions more through the cloud-based offering."

 

International Business Times
SAP's SaaS product StreamWork app now on Google Apps Marketplace
"Google has announced that SAP is launching a collaborative decision-making app StreamWork in Google Apps Marketplace which enables integration with Google Apps."

 

Winshuttle
SAP announces innovations for StreamWork
"SAP recently announced innovations to its StreamWork application that the company says will extend the availability of SAP data management solutions for on-premise, on-demand and mobile use."

 

TECH.BLORGE.COM
Review: Evernote is a great way to keep up with your life
"There are a number of different applications that interface with Evernote. For example...SAP Streamwork allows you to share your work with others and brainstorm."

 

SearchSAP.com
SAP to add StreamWork collaboration application to Business Suite modules
"In a matter of weeks, and continuing through the first half of next year, SAP will begin attaching a StreamWork module to specific applications in the Business Suite"

 

blogs.forbes.com
Work will find a way: Manage the true risk
"A new class of solutions are emerging that let people complete their work they way they want to, trusting them to make mistakes - but allowing IT just the right amount of control to balance risk and reward."

 

KMWorld
Collaboration: A new picture develops
"We became overwhelmed by the 'Reply All' approach to communicating." Dallas-based animal rescue organization Paws In The City is using SAP StreamWork to plan fundraising events and share information.

 

Datamation
Google Wave partner SAP says StreamWork still on track

 

Brainstorm Magazine
Better decisions are on the horizon

 

Forbes
Giving shape to collaboration tech: How SAP StreamWork breaks down the process of making decisions

 

ITBusinessEdge.com
StreamWork and Elements: Not your father's SAP

 

ITBusinessEdge.com
SAP hopes to make collaboration splash with StreamWork

 

InformationWeek
Video: SAP demos StreamWork at Enterprise 2.0

 

ITBusinessEdge.com
Vendors no longer shy away from Facebook comparisons

 

Forbes
Is lightweight workflow here at last?

 

SAP Newsroom
SAP StreamWork helps companies of all sizes transform the way people work

 

SearchBusinessAnalytics.com
SAP StreamWork latest merging of collaboration portal and BI software

 

eWEEK
SAP formally releases real-time collaboration platform as StreamWork

 

Information Management
http://www.information-management.com/news/SAP-StreamWork-10017594-1.html

SAP offers cloud-based collaboration tool

 

CRM Magazine
http://www.destinationcrm.com/Articles/CRM-News/Daily-News/SAP-Slips-StreamWork-Into-the-Cloud-Based-Collaboration-Current-66268.aspx

SAP slips StreamWork into the cloud-based collaboration current

 

ITWeb
SAP updates cloud offering

 

SearchCloudComputing
SAP targets smaller customers with cloud collaboration service

 

CMS Wire
SAP's StreamWork goes GA, fills gap in Google Wave?

 

SAP Web 2.0
Introducing SAP StreamWork: new decision collaboration

 

InformationWeek
SAP launches collaboration cloud

 

ZDNet
The information workplace gets social

 

ReadWriteWeb
Does StreamWork give a picture of SAP's future?

 

IDG
SAP's 'virtual war room' tool gets a name: StreamWork

 

Network World
SAP targets online collaboration market with StreamWork

 

BeyeNetwork
Formerly Known as 12sprints, SAP StreamWork is now generally available

 

Datamation
SAP debuts cloud-based collaboration apps

 

Customer Think
Will StreamWork get SAP out of its innovation funk?

 

GottaBeMobile.com
Evernote's incorporated in SAP collaboration tool

 

Geek O Pedia
SAP's StreamWork collaboration tool officially released

 

SAP Newsroom
SAP releases public beta version of cloud-based project 12sprints, becomes research partner for The 2.0 Adoption Council

 

ITBusinessEdge
Plans for 12sprints include integration with SAP

 

Information Today
SAP in open beta of collaborative web platform - code name, 12sprints

 

CTO Edge
Wrestling with collaboration

 

PC World
SAP's enterprise collaboration tool entering public beta

 

Enterprise Irregulars
SAP's 12sprints joins the social enterprise bandwagon

 

Mashable
SAP launches a Google Wave for the enterprise

 

eWeek
SAP offers 12sprints as enterprise alternative to Google Wave

 

Managing Automation
Where the enterprise and the cloud meet

 

SaaS Journal Ulitzer
SAP takes another run at SaaS

 

ITBusinessEdge
Competing on collaboration: SAP releases Wave, Sharepoint-esque tool

 

Fierce Content Management
SAP opens 12sprints collaboration tool to public beta

 

eWeek
Enterprise applications: SAP's 12sprints collaboration platform could challenge Google Wave

 

ComputerWeekly
SAP makes cloud collaboration available as free beta

 

Inside SAP
Free public beta out now for SAP's cloud based decision making tool

 

Computer Business Review
SAP launches public beta of collaboration tool

 

Manufacturing Computing Solutions
SAP releases public beta of cloud-based 12sprints project

 

Enterprise Irregulars
Where business process meets 2.0

With the latest release of SAP StreamWork, you'll be able to communicate more easily, invite others more quickly, and track your activities, actions, and agendas more closely. Read on to see how you can:

Follow communications better

Tag and track conversations

Are there certain topics of conversation that you want to keep tabs on? Comments are now easier to tag - and follow - everywhere in SAP StreamWork. Wherever you can type a comment, you can now also add a hashtag (#likethis) to help categorize and track the conversation. In the Feed Updates view on the home page, you can save any tags you want to track - whether they were tagged by you or someone else - to get a quick snapshot of all conversation on that topic.

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If you're part of an organization in SAP StreamWork, you'll also be able to see which tags have been popular within your organization for the last day, week, and month.

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Alert others with @mentions

Want to be sure that someone specific sees your comment in an activity? Type the @ symbol into the comment field and you'll be able to choose any participant in that activity to direct your comment toward. They'll be notified by email - and also see a notice on their SAP StreamWork home page - allowing them to go directly to that activity and respond to it.

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Invite multiple people quickly

If you have a long list of colleagues that you'd like to invite to SAP StreamWork, it's now much faster to invite them all at once. On the home page, select "Invite Multiple People" and you'll be able to import a CSV file from email clients like Microsoft Outlook or Gmail - so that you don't have to enter each email address by hand. If some of the people you're planning to invite already happen to be using SAP StreamWork, you'll be offered the choice of starting to follow them immediately instead of sending an invitation. And just in case you spot someone in your list that you don't in fact want to invite, you'll have the option of unselecting their name before sending out the invitations.

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Track activities, actions, and agendas more closely

Add due dates to activities

Assigning specific, time-constrained actions is a vital part of any successful project - and that's why you've long been able to assign action items to participants in an activity. But sometimes the entire activity itself may be the next step - for instance, if your team needs to reach a consensus or make a decision. If that decision needs to be made by a certain day and hour - and the entire activity is focused on that goal - you can now add a due date to the activity. To prompt your team to follow up, you can also set automatic reminders to be sent prior to the due date. You can choose to add a due date when you're creating the activity or add one later by clicking Activity Details.

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Monitor action item completion

Do you manage a team that you frequently need to assign action items to? It's now easy to see a full list of action items you've assigned to people in all of your activities. From the SAP StreamWork home page, click Action Items in the left column. You'll see one list of items assigned to you, and second list that you've assigned to others. In that list, you'll be able to sort by due date and see which items have been completed.

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Set agenda schedules more accurately

Have you ever used SAP StreamWork to manage a live meeting? It's a convenient place to take live notes - so others can review them immediately - and also makes it easy to set an agenda. Now, the agenda tool helps you keep on schedule even better: You can not only set a date for the meeting but also schedule agenda items to begin at specific times of day - so that you can easily glance at your clock to see if you're behind. If you change the time of one of the agenda items, the others are updated automatically, and it's easy to specify topics and presenters for each item.

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As always, we've been continuing to look for ways to make SAP StreamWork easier and more intuitive to use. In the latest release, you'll see improvements to three areas: the home page, the feed area, and activities.

Home page

Access common actions quickly

Creating activities - to work towards an outcome or decision with your colleagues - lies at the core of using SAP StreamWork. Likewise, making it fit the way you prefer to work - by adjusting how it sends you updates via email and feeds - is key to maximizing your productivity. To make those important functions faster to access, we've added a "Common Actions" area to the home page, where you can start creating a new activity with one click or choose to modify settings for your email notifications and feeds.

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Invite people from the home page

SAP StreamWork works best when you connect to everyone that you need to work with - whether they're inside or outside your organization. Even before you create an activity, you can now invite a colleague to SAP StreamWork directly from the home page, allowing them to sign up immediately and be ready to start collaborating with you sooner.

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To make room for these new areas on the home page, we've moved your identity panel (your picture and links to your profile and settings) to the left side, where you'll also now see links to your feed updates, recent activities, pending action items, and the Getting Started page.

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Feed

Filter which updates you see

To help you see the comments and updates that you're most interested in, we've made it simpler to choose what to see. Tabs that let you see updates mentioning you, updates marked as important, and bookmarked updates are now always visible and just one click away. In the All Updates view, you can quickly filter by social updates, work status updates, and work history.

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Filtering by social updates helps you keep up to date with your network by showing you personal status updates, profile updates, and who has started following whom. Filtering by work status tracks important information and conversation from your activities, including activity status updates, action items, activity properties, decisions, comments, and discussions. Filtering by work history lets you see detailed updates from your activities, such as content updates to work items, file updates, and references.

Reply faster to comments in activities

While you're in the Feed Updates view, it's now much faster to reply to a comment someone made in an activity - just click Reply, enter your new comment, and click Post. Your reply will also appear in the activity the original comment appeared in. A reply is nested directly below the original comment in both your feed and the activity, making it easier to see which original comment you are replying to.

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Activities

Invite people right away

Creating activities and inviting people to them go hand in hand - so we've brought these steps together for you in one screen. When you begin to create a new activity, you can now choose which participants to invite right away. To help you make it clear which participants are vital to the conversation, you can specify certain participants as optional.

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List activity objectives automatically

To keep things simple, your new activity will start out blank by default - unless you check the box marked "Create Activity from Template" and choose from all the templates that were available before. However, your activity objectives are now automatically pinned in place at the top of the new activity, so it's always immediately clear to anyone you invite to it just what its purpose is.

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Lock items to stop further changes

Within an activity, if there's a work item that you want to freeze as is – in other words, stop others from editing it or deleting it – you can now lock it if you're the activity owner. Others will still be able to add comments, references, and action items to it, but only you, as the owner, can unlock it to allow editing or deleting. If a collection is locked, all items in that collection will also be locked, and no items can be moved into it or out of it.

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Spot small, hard-to-notice changes more easily

For a particular work item, it's now easier to see what the latest updates to it were. This is especially useful if the changes were small and hard to notice, or if you're new to the activity and want to get up to speed with how an item has changed. Click the feed icon to the top right of the work item, and you'll see a detailed list of changes people have made since it was created.

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As an online application available worldwide, it's not surprising that SAP StreamWork is now used by people in dozens of countries. Since its launch, to allow us to make quick improvements that affect a wide audience, we've focused on a single language, English. But even though English is used and understood in many places, we know it can make things easier and more intuitive if you experience a solution in a language you're more comfortable with.

 

To that end, we're now beginning to introduce support for additional languages. In the first phase, visible now, we've made it possible for you to view many user interface elements in seven new languages:

 

  • French
  • German
  • Japanese
  • Portuguese
  • Russian
  • Simplified Chinese
  • Spanish

 

To update your language preferences, go to the Settings page:

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Choose a new language and click Save:

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Many of the user interface elements like buttons and navigation items will now appear in the language you selected:

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And when you log back in, you'll see the same language until you change your settings. In upcoming releases, we’ll continue to translate more elements of SAP StreamWork to help make the experience seamless.

 

This week, as you log in to SAP StreamWork, you'll see that we've made some of the most visible changes since our launch last year. As always, our goal has been to make it more intuitive and more enjoyable to use and to help you connect better with the people you work with. To that end, the new changes you'll see are focused on three areas - a new home screen for everyone, a guide that helps new users get started, and improvements to the activity interface. Here's a look at each change in more detail.

New home page

The new home page, which you'll see immediately when you log in, is intended to give you a snapshot of everything that's important to you. The main section of the home page groups together updates to your feed, your recent activities, and any pending action items you have. You can quickly update your status, create a new activity, or close an action item.

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On the right side, you'll see a thumbnail of your own profile - with direct links to view more details or edit your settings. Below that, you'll see who else is currently online - and have immediate access to chat with them, follow their feed, or invite them to an activity. Like home pages of other common social applications, it also shows you who's following your status feed and who you're following. If you've been invited to an activity or mentioned in a status update, you'll see notifications on your home screen for those as well.

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If you're in a different view, you can always get back to the home page by clicking "Home" or the "SAP StreamWork" logo at the top of the page.

Help getting started

When you invite someone new to work with you in SAP StreamWork, we've made it simple for them to learn exactly what it is and how to get started. If you've just registered for the first time, you'll see a Getting Started screen with a video introduction and then be prompted to personalize your profile - so it's easier for your colleagues to recognize and work with you. It will also help you connect to others you know who may already be using SAP StreamWork and show you how to create a new activity and update your status.

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Activity enhancements

When viewing your activity list, we've made it faster and more obvious how to search for the right activity - important if you have lots - by bringing the search field into the foreground instead of hiding it behind a button.

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Once you're in an activity, you'll also see improvements. The main work canvas has been redesigned to give it a cleaner interface - or "more space to breathe," as our design team says. If you have a wide-screen monitor, the canvas will take advantage of the full width of your screen.

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We've added two important new tools: One lets you embed YouTube videos directly into your activity, and the other lets you add Google Maps. To see these tools, click "Tools Catalog" and choose "Basic."

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Finally, if you've spent lots of time creating an activity that you know you'll need to create again later, it's now easy to save the entire activity - tools included - as a template.

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