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SAP Social Software

101 Posts authored by: Mika Sissonen

Join us for a live demonstration of SAP Jam and ask our product expert questions in a live, interactive webcast. In this demo, we’ll explore how to:

 

  • Connect your customers, partners, and employees with information and processes to drive results
  • Improve employee engagement, boost productivity, and lower training costs
  • Accelerate the sales cycle and keep key stakeholders informed of progress and opportunities
  • Deliver a single, secure social collaboration foundation across your business

 

Sign up now to see how you can accelerate business and drive results with SAP Jam.

 

Thursday, May 21, 2015

10 a.m. Pacific

60 minutes

Register now

A new report from IDC has recognized SAP as a leader in social technology in talent management. The report, IDC MarketScape: Worldwide Social Technologies in Integrated Talent Management 2015 Vendor Assessment, by Lisa Rowan, #255616, calls out the social capabilities of SAP Jam, which enables collaboration across the full portfolio of SuccessFactors and SAP solutions as well as third-party solutions.

 

The report was based in part on a survey of over 500 HR executives who were asked to rate the social capabilities of their talent management vendor. This report follows another IDC report from last fall, The IDC MarketScape: Worldwide  Enterprise Social Networks 2014 Vendor Assessment, doc #252332, November 2014, which named SAP Jam a category leader.

 

SAP Jam incorporates collaboration seamlessly into business-critical processes across the company like learning, performance management, and onboarding to improve real business metrics in these areas. By enabling collaboration at every level of business, companies can increase employee engagement and drive better results.

 

“In addition to covering all the talent functions,” the report states, “SAP Jam also offers work patterns that are predefined social processes based on best practices, which enable teams to get up and get running quickly while taking advantage of social collaboration to improve their work and more quickly meet their KPIs.”

 

Work patterns are a value proposition unique to SAP Jam that has helped it grow to more than 17.5 million subscribers.

 

 

The IDC MarketScape reports assess vendors’ social technology, recruiting, learning management, performance management and compensation management solutions through the IDC MarketScape model.

 

Learn more

 

 

Video: SAP Jam for HR, Learning, and Knowledge Management

 

How simple is the technology you use in your business? On its own, you may say, each piece of technology is simple enough.

 

graph_330.jpgBut what if you work for a global enterprise? Even if it’s just an average-sized one, your business is likely to use more than a thousand applications. As simple as each application may be on its own, complexity becomes a factor at that scale. How do applications connected to the same process work together? How do users share data across applications? Can employees even access the right applications at the right time?

 

It’s not surprising, then, that 60% of respondents to a recent survey[1] said technology complexity has inhibited the ability of their business to meet goals. 74% said complexity in business processes and decision making did the same.

 

But complexity isn’t just an unmeasurable nuisance – it hits the bottom line, and hits it hard. One study found that complexity caused 200 of the largest companies in the world to lose over $200 billion a year in profit.

 

Complexity slows the flow of information

 

One of the most pernicious examples of complexity affecting business results is when it involves collaboration.

 

When a business has many applications, it often also has many separate silos of collaboration. Stakeholders can collaborate within each application, but if a business process involves multiple applications, the flow of information slows. Users resort to pulling documents, data, files, and screenshots out of one application and sharing them in another – or often by email. Sometimes the information is out of date, and sometimes it simply never gets shared even though it should.

 

Imagine how that can impact business results: Fewer new ideas area shared. New hires take longer to get up to speed. Customer service resolution times slow down. The time it takes to close new sales deals increases.

 

Simplify collaboration for better business results

 

But what if you could implement a single, unified platform for collaboration across your business processes and applications? That act of simplifying collaboration would have sweeping results for your business. You’d have a single, clear channel of communication to help keep everyone on the same page and committed to the right goals. Employees would be able to find experts, exchange ideas, share knowledge, and develop skills more effectively. By providing for open, rich dialog directly in the context of business data such as sales opportunities, service tickets, marketing campaigns, and business intelligence results, you’d speed business, reduce errors, and improve performance.

 

An independent study[2] confirms the results. Better, simpler collaboration does lead to better business performance. The study’s findings show that a typical organization using SAP Jam – a secure, cloud-based social software platform – can experience:

 

infographic_310.png

  • An average revenue increase of $9.63 million. Over three years, a typical organization can reduce the time to close new business by more than nine percent, leading to additional revenue opportunity of $9.63 million.
  • Recouping of employees time valued at $7 million. With SAP Jam, companies experienced a 14% decrease in time to access information and expertise, providing a more than $7 million gain.
  • Savings of more than $1.6 million in training and onboarding. Organizations reduced costs to train and onboard new employees by 13 percent, saving more than $1.6 million.
  • Savings of more than $1.1 million in serving customers. Companies resolved customer service issues more quickly with SAP Jam, leading to more than $1.1 million in savings.

 

If you’re interested in how your business could benefit from shorter sales cycle times, decreased time to access information and expertise, and lower costs associated with common business processes such as onboarding new employees, join our webcast on April 29.

 

1. Simplifying the Future of Work, Knowledge@Wharton

2. The Total Economic Impact of SAP Jam, a March 2015 commissioned study conducted by Forrester Consulting on behalf of SAP


Follow SAP Social Software on Twitter: @SAPSocial

tei_cover.pngAccording to a Forrester Consulting study commissioned by SAP, “The Total Economic Impact of SAP Jam,” a typical organization may realize a potential 516 percent return on investment by deploying SAP Jam.

 

Companies can improve sales cycle times, decrease time to access information and expertise, and lower costs associated with common business processes such as onboarding new employees by deploying SAP Jam, the study found.

 

The study polled managers, directors, and senior business and IT leaders heavily involved with their organization’s implementation of SAP Jam.

 

The findings show that a typical organization using SAP Jam can experience:

 

Recorded webcast

Join Forrester Research principal analyst Claire Schooley and senior consultant Liz Witherspoon for a social software market overview and highlights from the study.
Watch now

infographic_310.png

  • An average revenue increase of $9.63 million. Over three years, a typical organization can reduce the time to close new business by more than nine percent, leading to additional revenue opportunity of $9.63 million.
  • Recouping of employees time valued at $7 million. With SAP Jam, companies experienced a 14% decrease in time to access information and expertise, providing a more than $7 million gain.
  • Savings of more than $1.6 million in training and onboarding. Organizations reduced costs to train and onboard new employees by 13 percent, saving more than $1.6 million.
  • Savings of more than $1.1 million in serving customers. Companies resolved customer service issues more quickly with SAP Jam, leading to more than $1.1 million in savings.

 

To learn more about the study, watch our recorded webcast with guest speakers Forrester Research principal analyst Claire Schooley and senior consultant Liz Witherspoon.

 

 

Follow SAP Social Software on Twitter: @SAPSocial

Register now

 

Watch this demonstration to see how SAP Jam can help you:

 

  • Connect your customers, partners, and employees with information and processes to drive results
  • Improve employee engagement, boost productivity, and lower training costs
  • Accelerate the sales cycle and keep key stakeholders informed of progress and opportunities
  • Deliver a single, secure social collaboration foundation across your business

 

Sign up now to see how you can accelerate business and drive results with SAP Jam.

Register now

 

HR is moving beyond its traditional role of managing internal employee processes. More and more companies are turning to HR professionals for strategies to address critical challenges like workforce diversity and the chronic skills gap. Social collaboration is emerging as a key enabler for these efforts.

 

Discover how and why—listen to this informative recorded webinar and hear industry analyst, author, and expert Irwin Lazar explain:

 

  • How HR specialists are becoming drivers of change
  • Why short-term training is evolving into continuous learning
  • How the synergy of social, mobile, and cloud is changing employee workstyles
  • What to look for in a provider of social collaboration tools

 

Register now

 

headshot_irwinlazar.jpgFeatured speaker:

Irwin Lazar, Vice President and Service Director, Nemertes Research

A prolific author, blogger, and frequent speaker at industry events, Irwin Lazar heads up a Nemertes research team that helps enterprises quantify the value of emerging technologies.

 

Related blog post: What should companies look for in a social collaboration solution? An interview with Irwin Lazar

 

 

 

Follow SAP Social Software on Twitter: @SAPSocial

Join us for a live demonstration of SAP Jam and ask our product expert questions in a live, interactive webcast. In this demo, we’ll explore how to:

 

  • Connect your customers, partners, and employees with information and processes to drive results
  • Improve employee engagement, boost productivity, and lower training costs
  • Accelerate the sales cycle and keep key stakeholders informed of progress and opportunities
  • Deliver a single, secure social collaboration foundation across your business

 

Sign up now to see how you can accelerate business and drive results with SAP Jam.

 

Thursday, February 26, 2015

10 a.m. Pacific

60 minutes

Register now

Watch this video to see how you can use SAP Cloud for Sales to accelerate sales cycles by collaborating with your sales team, internal experts, customers, and partners — all in the context of your accounts and opportunities – with built-in integration to SAP Jam.

 

 

Here’s how SAP Cloud for Sales can give a salesperson the insights he needs to prepare for his day. With a complete view on accounts and opportunities – and the ability to collaborate with the right people on his sales team – he can sell smarter.

 

To get started, he sees a full view into one of his opportunities – from the latest account information to any open service tickets. With native integration to SAP ERP, he no longer has to hunt for back-office information like sales orders or invoices. It’s all there.

 

He can have relevant conversations with the customer – anytime, anywhere – so there are no surprises. He can easily create a customer fact sheet to prepare for a meeting – all with the tap of a button.

 

Next, he looks at all the other opportunities he’s working on for the account. He gets a complete list and can drill down to get the specifics. He can decide what opportunities get published to the sales forecast and decides to add this one.

 

He also needs to prepare for his meeting. A decision-maker named Paula will be there with her team. He sees a list of people who Paula has worked with before and recognizes Eric in logistics. He decides to get Eric in the loop and add him to the sales team. With SAP HANA, he can use predictive analytics to find top deal influencers and connect with them.

 

Now that he’s assembled his sales team, he sets up a deal room where they can collaborate and close the opportunity. With integration between SAP Jam and SAP Cloud for Sales, he can invite anyone to his team – even those outside sales like legal and logistics.

 

To his deal room, he adds all the relevant information like opportunity details, customer-related documents, RFPs, and presentations. He’s able to collaborate and build the best sales strategy by creating polls and discussions. He can involve other teams selling into the same industry – or against similar competitors – so they can learn from each other.

 

Based on the team’s input, he can choose the best products and solutions to propose to the customer. He can also get immediate feedback from his manager, allowing him to work on the proposal immediately.

 

He’s now ready to set up a meeting with the customer, so he creates create an appointment. He gets an email from his customer confirming that they’re ready to meet. With integration into productivity apps like Microsoft Outlook, Google Gmail, and Lotus Notes, SAP Cloud for Sales allows him to link all email conversations to specific opportunities, or even create a new opportunity – and all relevant conversations stay in one place.

 

Follow SAP Social Software on Twitter: @SAPSocial

A colleague of mine told me of frustrations with the IT department at a small organization. The IT department consisted of one lone individual tasked with helping several dozen employees at the office. His job ran the gamut from minor troubleshooting to small projects like recoding websites and databases.

 

Whenever an employee needed help with a project, however, he was notorious for refusing to commit to a timeline. When asked why, he would explain, "When you look under a rock, you never know what you'll find. Sometimes there's nothing. Sometimes there's all kinds of bugs."

 

Being a team of one, his outlook may have been justified. If he ran into an issue he didn't know how to solve, there was no one else in the organization that he could ask.

 

If you work in a larger organization, that's less of an excuse - chances are that someone has an idea for how to help. For customer service teams especially - or anyone in a customer-facing role - knowing how to best marshal the experts and knowledge at hand to solve a customer's problem quickly is key to keeping that customer relationship healthy. The more people that you call on, the more likely you are to find someone who can fix the issue.

 

Effective collaboration is just one key to good customer service. There’s also a big difference between customers who are simply satisfied and those who become loyal. Shep Hyken, a leading customer service and experience expert, says in a recently published ebook, Engage Customers With Service Excellence, that one study at Vanderbilt University found that about 25% to 40% of customers didn’t come back to a place of business even if they’d felt satisfied.

 

But how do you create a customer experience that does make customers loyal? To view all 8 lessons from Shep Hyken, register now to read the ebook.

 

Engage Customers With Service Excellence

Lessons on ways to create an amazing customer experience by Shep Hyken, customer service experience expert, New York Times and Wall Street Journal bestselling author.

 

shep_hyken_ebook.png

 

Follow SAP Social Software on Twitter: @SAPSocial

On February 11, 2015, we’ll be hosting a live webcast, Driving Workforce Change with Social Collaboration, which features Irwin Lazar, vice president and service director at Nemertes Research. Irwin is a prolific author, blogger, and frequent speaker at industry events, and heads up a Nemertes research team that helps enterprises quantify the value of emerging technologies.

 

PILOTHOUSE_TOP_PROVIDER_LOGO.jpgIrwin and his team recently published a Nemertes PilotHouse Top Provider report that ranked enterprise social collaboration vendors for their technology, value, and customer service. Leading up to the webcast, we sat down with Irwin to hear his thoughts on the evolution of social technology – who the buyers are, why they buy it, and what buyers should be looking for.

 

In Part 1, find out who buys enterprise social collaboration tools and why they buy them. Part 2 continues below.

 

What should a company look for in an ideal social collaboration solution?

 

headshot_irwinlazar.jpgIrwin Lazar: As you think about buying a solution for your own organization, the first things that usually come into play are what are your retention requirements, what are your security requirements, and can you have sensitive corporate conversations in a system that lives on a cloud provider? For some companies, especially in highly regulated industries, that might be a factor.

 

Integration with the rest of the environment is another factor. As I mentioned earlier, the most successful social software deployments are those that are tied into business processes and business process applications. If you just throw a social platform out there and say, “Okay everybody, start collaborating,” it generally doesn’t work.

 

It’s also important to get support for things like developing custom applications and developing hooks into desktop and business process applications.

 

"The most successful social software deployments are those that are tied into business processes and business process applications"

I just had a conversation with a large financial services firm. They invested in one of your competitors but they’re finding no one’s using it. We talked about how they deployed it and they said, “We just put it out there and we identified some folks who we thought would be good candidates to start using it, but nobody joined in.”

 

We asked, “Have you tied it into your ERP or your CRM or your other enterprise software?” They said no. Well, there’s the problem right there. The single biggest success factor and the single biggest thing to look for is the ability to integrate with the applications that drive your business.

 

Another area we looked into in the report was the ability to support mobile work. We’re seeing massive growth in people relying on their smartphones and tablets. It’s the primary means of work for roughly 20% of typical employees now. They’re primarily using their tablet and then going to their desktop when they have to. So a social tool should support the mobile user as well as the desktop user.

 

The features that social tools support are also important. One of the popular use cases we’re seeing around social is innovation and idea management – being able to collect ideas, vote on them, discuss them, move them up and down, and then being able to share them or collect them from across business units. That’s a pretty powerful use for a social tool and one that’s pretty much impossible to do with email.

 

Another feature we see companies looking at are the analytics: What can I learn from how the social network is used within my organization? Who are the key connectors in my organization? What are the things being discussed?

 

One last one I’ll mention is that the tool should easily point me towards discussions that are of interest to me. LinkedIn, for instance, tell you a discussion might be of interest to you if people you worked with are in the discussion.

 

So all of those taken together are critical buying factors: The features, the ability to integrate with business process applications, the support for mobility, and the ability to support varying deployment models.

 

How should organizations respond to the growing number of millennials in the workplace and the popularity of social technology?

 

Irwin Lazar: I think the successful companies will invest in the kinds of tools that people are used to using in their personal lives.

 

"Successful companies will invest in the kinds of tools that people are used to using in their personal lives"

The kind of informal, chat-based quick communications that are available on mobile devices as well as desktop devices – those are the kinds of ways that people expect to collaborate. They expect to be able to capture videos, comment on stuff, share stuff that’s interesting.

 

Those kinds of social features are what the younger generation is living in. And that’s what they expect when they walk into the office. If you give somebody an email inbox or a telephone and say here’s how you collaborate, they’re going to go back and start using those consumer services for work – and it’ll get out of your control.

 

That’s how we see it time and time again with companies that we consult for. Everything under the sun is being used for work and it’s out of the control of the folks that are responsible for security, document retention, discoverability, and so on.

 

 

Follow SAP Social Software on Twitter: @SAPSocial

On February 11, 2015, we’ll be hosting a live webcast, Driving Workforce Change with Social Collaboration, which features Irwin Lazar, vice president and service director at Nemertes Research. Irwin is a prolific author, blogger, and frequent speaker at industry events, and heads up a Nemertes research team that helps enterprises quantify the value of emerging technologies.

 

PILOTHOUSE_TOP_PROVIDER_LOGO.jpgIrwin and his team recently published a Nemertes PilotHouse Top Provider report that ranked enterprise social collaboration vendors for their technology, value, and customer service. Leading up to the webcast, we sat down with Irwin to hear his thoughts on the evolution of social technology – who the buyers are, why they buy it, and what buyers should be looking for.

 

Who buys social collaboration tools in the enterprise? Is it a specific line of business or is it IT?

 

headshot_irwinlazar.jpgIrwin Lazar: In addition to the PilotHouse report, we do an annual benchmark where we gather data from about 200 companies year over year. One of the areas that we look at is social collaboration and adoption.

 

It’s still kind of all over the map. Very few companies have a group whose charge is to develop an internal social collaboration strategy, to deploy a social platform, to manage it, to grow the community, and so on.  It’s only about 6% of companies that have that kind of structure.

 

"In about 30% of companies, lines of business go out and buy something tied to specific applications"

In the rest, you see a little bit of everything. Sometimes it falls under the domain of folks responsible for other collaboration applications like SharePoint, email, document collaboration, etc. Sometimes it falls under the telecom group because they’re the ones that handle unified communications, and because people see social as part of collaboration, they get ownership of that, too.  Often, it could just be a dedicated application group running within IT. That’s about 22% of organizations.

 

In about 30% of companies, lines of business go out and buy something tied to specific applications that they’re using for operational processes – companies that are SAP shops buy SAP Jam, or companies that use Salesforce get Chatter, for example. Or individuals buy a couple of licenses or they download a freemium version for their team. They start playing with it because somebody thought it would be really cool to try. Those are probably the least successful deployments. They tend to start pretty quickly but fizzle out if you haven’t tied your social tools into your business processes or other applications. There’s no one actively helping grow that community, no executive buy-in, and so on.

 

We talked to one company that started using Yammer and very quickly had a lot of people using it – it was a great way to exchange information. But within a few months, it was “Where we are going for happy hour?” and “Who shall I start this Sunday on my fantasy football team?”

 

Why are enterprises buying social collaboration tools?

 

Irwin Lazar: The biggest reason is simply because they are looking for better ways to collaborate – they’re looking for ways to collaborate in context.

 

When you talk to folks about what’s attracting them to social tools, they say, “I use Facebook in my personal life to collaborate with my friends and plan events and activities. Why can’t I do that when I get to the office? Why do I get an inbox? There’s got to be a better way.” People are looking to leverage the kinds of things they do in their personal lives within the corporate environment.

 

"They’re looking for ways to collaborate in context"

The amount of time people spend searching their emails for discussions that are relevant to a particular project, product, or process they’re working on is not a great way to use their time – that’s the single biggest reason.

 

We asked folks what their primary driver was for purchasing social tools and 76% said “We want to improve the ability of our folks to collaborate both internally and externally.”

 

Only about 14% had a measurable business case where they said, hey, if we deploy social it will lead to X percent increase in revenues, X percent decrease in cost. That’s very difficult to measure for any collaboration application – not just social tools but others as well, like unified communication, video conferencing, etc.

 

 

Follow SAP Social Software on Twitter: @SAPSocial

10 a.m. Pacific, February 11, 2015 - Register today

 

HR is moving beyond its traditional role of managing internal employee processes. More and more companies are turning to HR professionals for strategies to address critical challenges like workforce diversity and the chronic skills gap. Social collaboration is emerging as a key enabler for these efforts.

 

Discover how and why—attend this informative webinar and hear industry analyst, author, and expert Irwin Lazar explain:

 

  • How HR specialists are becoming drivers of change
  • Why short-term training is evolving into continuous learning
  • How the synergy of social, mobile, and cloud is changing employee workstyles
  • What to look for in a provider of social collaboration tools

 

Register today

 

headshot_irwinlazar.jpgFeatured speaker:

Irwin Lazar, Vice President and Service Director, Nemertes Research

A prolific author, blogger, and frequent speaker at industry events, Irwin Lazar heads up a Nemertes research team that helps enterprises quantify the value of emerging technologies.

 

Related blog post: What should companies look for in a social collaboration solution? An interview with Irwin Lazar

 

 

 

Follow SAP Social Software on Twitter: @SAPSocial

SAP Jam Bridges Systems and Processes by Promoting Social Collaboration Among Users

SPI-Logo.png

Editor's note: This article by Stephen Hamrick, Senior Director of Product Management at SAP, is reproduced from the Oct-Nov-Dec 2014 issue of SAPinsider (SAPinsiderOnline.com) with permission from its publisher, WIS Publishing. Read the entire special report on social collaboration at SAPinsiderOnline.com.

 

steve_hamrick.pngCarl Sagan once wrote, “If you wish to make an apple pie from scratch, you must first invent the universe.”[1] Sagan alludes to the fact that even simple actions require major foundational elements to be in place. In business, many companies are at some stage of setting up a social collaboration program to help employees achieve better efficiency and meet goals. Establishing such an initiative might feel like creating an entire universe, but with SAP Jam, we’ve made it as simple as baking pie.

 

For any employee, completing a given business activity requires quick, real-time access to business data with the proper context. Imagine you are a salesperson preparing to talk to a long-time customer about a new opportunity. Before visiting the customer, you’d want to know key customer relationship management (CRM)-related information such as other open opportunities, service requests, and escalations. You’d also want to know more information beyond what is typically stored in a CRM application, including key conversations and presentations. You might even want to bring together everyone in the company who works on the account, regardless of their role.

 

Unfortunately, gathering all of this information can be time consuming or not even possible without access to certain data and systems. This is where SAP Jam comes in.

 

A Bridge Between Systems and Processes

 

SAP Jam builds a bridge to any existing business application via an open data (OData) protocol, giving companies further agility when integrating their business applications with SAP Jam. The OData format provides key information about business records that SAP Jam can natively understand, such as how records like accounts, opportunities, contacts, and service request records in SAP CRM or orders, invoices, and quotation records in SAP ERP systems relate to one another. Having direct access to the business data makes it easy for organizations to build customized line-of-business or industry-specific collaboration-driven processes, known in SAP Jam as work patterns (see Figure 1).

 

figure_1.png

 

The recipe for creating effective work patterns is simple:

 

  1. Using a simple web-based admin console, configure a set of service end points to let SAP Jam know where to access the data and what kinds of data will be used in work patterns, such as a list of items from an inventory application matching a certain part number.
  2. Build work pattern templates that create user-customizable, loose structures around the data via a drag-and-drop designer.
  3. Associate the work pattern templates with specific types of business records. When users want to interact with a given business record from within the SAP Jam experience, they will be intelligently advised which collaborative process they should use. SAP Jam will allow them to start a new workspace based on that process that includes key social and collaborative capabilities, such as pro vs. con tables, surveys, or shared checklists, to make the process run faster and more consistently.

 

By performing these tasks, companies can transform their existing formal business processes with new collaborative tools and capabilities from SAP Jam that allow their employees to complete work faster with fewer errors and better results. Let’s take a deeper look at what companies can do with SAP Jam.

 

Deliver the SAP Jam Experience Anywhere

 

Note: To make implementing SAP Jam easier, SAP has released the SAP Jam developer program, aimed at improving IT’s ability to respond to the needs of the business by allowing an even deeper level of access and visibility to key process data within the social collaboration environment.

 

For more information about the developer program, visit http://scn.sap.com/docs/DOC-55050.

To ensure that collaboration is available when and where people need it, you can now port pieces of the SAP Jam experience to any application — desktop or mobile, SAP or third-party, on premise or cloud, and in any development language. This includes application programming interfaces (APIs) and JavaScript components that can be added to any business application, giving users the ability to bridge multiple business systems without forcing users from other departments or functions to use the same transactional business application. For example, a sales user working in an SAP Business Suite application, such as SAP CRM, can collaborate and problem-solve with another user in a completely different department, such as research and development or IT, who doesn’t typically use SAP CRM on a daily basis, but can provide key insight and information on how to resolve service requests or build a winning customer opportunity strategy.

 

Leveraging open standards supports keeping the development environment and tooling completely open and agnostic — any developer, using any platform or language, can build an OData-compatible interface with which SAP Jam can communicate. SAP Jam provides a real-time, secure connection. This ensures that a user can only see and interact with business records that he or she has access to see, even down to an individual data field level.

 

Browse, Explore, and Display Data Directly in SAP Jam

 

Another new capability in SAP Jam is the ability to browse the records that users can access. Developers do not have to bring the SAP Jam user experience into their existing application, which is useful for solutions that have a modifiable user interface.

 

In the SAP Jam home feed, users see updates and changes from the business records and groups that they are following. A business user might want to post and highlight several service ticket records to a single group dedicated to managing ticket escalations for a product or service, for example. This SAP Jam group could contain all the ticket data, content that was generated in response to the escalation such as diagrams and drawings, and conversations among experts trying to resolve the issue.

 

Organize and Focus Your Business Collaboration

 

While feeds and updates can help simplify certain tasks, the majority of businesspeople do not want to work solely through processes using these capabilities. Conversations and commentary around a single update or business record do not materially improve the business process, and users want more than just a news feed of what happened.

 

To address this challenge, company administrators can now develop group templates that include structure for important aspects such as business tools to focus on solving problems or moving through a given process, or recommendations on the placement or use of key business data on overview pages or in groups.

 

Group templates can be associated with specific data types from the OData-based connections that a company administrator configures. SAP Jam can recommend a specific work pattern or group template when a user encounters this particular type of business record. This recommendation can be made in the SAP Jam user experience or the user’s native business application.

 

Giving Users What They Need

 

SAP Jam helps take the stress out of everyday work by giving businesspeople the flexibility and capabilities they need to get their work done faster. By giving IT the easily extensible foundation they need, we’ve made the process of transforming your business as easy as pie. For more information, visit http://www.sap.com/jam or http://help.sap.com/sapjam.

 

[1] Carl Sagan, Cosmos. New York: Random House, 1980, pg. 218.

 

Follow SAP Social Software on Twitter: @SAPSocial

Two years after the launch of SAP Jam, its customers are showing up all over the news. With more than 15 million subscribers, it’s now being used across a wide variety of business and industries. Here’s a cross-section of recent stories about how organizations are using SAP Jam to improve collaboration within business processes like sales, service, marketing, and human resources.

 

TELUS Uses SAP Jam as "Glue" in Corporate Culture Transformation

In IT Business, Brian Jackson writes that TELUS, a Canadian telecommunications firm, rolled out SAP Jam to 22,000 employees. Dan Pontefract, the chief envisioner of the TELUS transformation office, says SAP Jam has become “the systemic social glue that ties the organization together.”

 

Is SAP Jam Where Enterprise Social is Headed?

The director of human resources at the Village of Schaumburg, Illinois, says that SAP Jam has virtually replaced email for their 650 employees – in part, because it’s easier to request feedback in SAP Jam than by email. “We wanted it to be the one place that people knew where to go for all the information they needed through their work days to be efficient.”

 

 

Incorporating Social

Texas-based Brookshire Grocery Company chose SAP Jam to complement its social learning activities. Brookshire’s VP of training and change management says the company plans to rebrand it as BGC Connect and use it for initiatives like its female manager networking forum, as well as for project teams, where it will make it easier to solicit feedback from store managers.

 

 

Making Social Media Work - At Work

The CEO of Synergium, a translation company based in Lithuania, says SAP Jam has become a tool for communication about complex projects.

 

SAP Jam: Ready for Enterprise Collaboration

Itaricon, a consulting company based in Germany, uses SAP Jam to facilitate collaboration around data stored in their CRM system – to make it more efficient to sell and create proposals.

 

Failure Must Be an Option

In a personal blog, an employee of TELUS writes that a year after consolidating their social tools into SAP Jam as the company’s single collaborative platform, 75% of the organization has accessed it, and they’ve reduced total cost of ownership and support resources needed.

 

How the San Jose Sharks Organization is Using SAP Jam to Improve Collaboration

In this video recorded at SAPPHIRE NOW, San Jose Sharks COO John Tortora talks about how SAP Jam has helped his organization tackle the challenge of cross-departmental communication and how it allows them to share key information and make better connections.

 

 

San Jose Sharks Win Over Employees with Social Software

Sharks Sports & Entertainment wanted a social platform that would help keep its employees updated and foster a sense of community – and that would make it easier for its marketing team to collaborate with business partners and associates.

 

Video: The New SAP Jam Developer Program

Martin Wanitschke from Itaricon Management Consulting explains how a social collaboration solution like SAP Jam – with work patterns that pull in opportunity details directly from their CRM – can help speed up processes in Itaricon’s sales organization.

 

Telecommunications Company Unites Global Workforce with SAP Jam

In this video, Darrin Whitney, CIO of GENBAND, says the company’s management team immediately saw the value of SAP Jam. “It’s a strategic enabler for us – from a business standpoint internally, and externally to our customers.”

 

 

Genband Brings in SAP Jam, Keeps Workers Connected

GENBAND, a Texas-based telecommunications company, turned to SAP Jam to help its globally distributed workforce come together and collaborate, to help experienced employees share their knowledge with newcomers, and to help it connect with channel partners and outside contractors.

 

Reshape Processes Today to Design for Tomorrow

Three SAP Jam partners – World Sales Solutions, T-Systems Multimedia Solutions, and EnterpriseJungle – are using the SAP Jam developer program to extend SAP Jam to support departmental and industry-specific needs.

 

The Born Again CIO

The CIO of Kaeser Kompressoren says that SAP’s cloud solutions help his organization integrate its partners and SAP processes, allowing them to share information and gather insight from across the business. Kaeser uses SAP Jam to improve collaboration and capture innovation inside and outside the company.

 

 

What do Treatment Plants, Leather Furniture, and Luxury Cars Have in Common?

Kaeser Compressors, a compressed air systems and services company in Germany, uses SAP Jam with SAP CRM powered by SAP HANA to scrutinize sales process lifecycles, including lead management, requirements analysis, solution planning, and solution implementation.

4 Critical Questions to Ask Before Beginning Your Journey

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Editor's note: This article by Sameer Patel, Senior Vice President and General Manager for Enterprise Social Software at SAP, is reproduced from the Oct-Nov-Dec 2014 issue of SAPinsider (SAPinsiderOnline.com) with permission from its publisher, WIS Publishing. Read the entire special report on social collaboration at SAPinsiderOnline.com.

 

sameer_patel.pngWith more than 40 years of experience and investment in ERP- and e-commerce-enabled operational efficiency at their companies, business leaders have now entered a time in which entire industries are being digitally transformed.

 

Uber and Airbnb are fundamentally changing the definition of products in transportation and hospitality, for example, by creating a more efficient networked economy of sellers and buyers.

 

Digital businesses that have effectively built strong bonds with customers are now encroaching on the established market share in adjacent industries. Chinese internet retailer Alibaba, for instance, is repurposing its trusted digital relationships with millions of consumers to create Yu’e Bao, the second largest mutual fund in China, disrupting traditional banks’ revenue sources.

 

Digital transformation differs from previous innovation spurts. At its core are three elements:

 

1. Purpose-built networks of employees, customers, and partners collaborating to build and sell meaningful products

2. Real-time analytics that provide rapid optimization to improve the customer experience and drive margins

3. Radically more engaging experiences for customers enabled by sophisticated data analysis and micro-segmenting

 

How can established companies seize these digital transformation opportunities to lead their industries through today’s changes — and keep upstarts from threatening their business?

 

4 Critical Questions

 

"It’s not as simple as selecting siloed, cookie-cutter applications"

Organizations can look to technology to help foster change and improve efficiency. Technology platforms provide a plethora of functionality that enables companies to transform their businesses — but it’s not as simple as selecting siloed, cookie-cutter applications.

 

Rather, leaders should be asking four imperative questions before implementing any solution:

 

  1. How can I assemble the right people, data, processes, and content around each discrete task to drive customer, employee, and partner performance?
  2. What networks do I need to create or be a part of?
  3. Can my technology and vendor choices help me respond to shifting market needs over the next several years?
  4. In the face of emerging one-size-fits-all cloud solutions, how do I leverage the speed of the cloud but still differentiate my company from the competition?

 

SAP kept these questions in mind when thinking of ways to help our customers not only defend their turf, but take a leadership position as this new footprint for doing business emerges. In 2012, SAP began this journey by introducing SAP Jam — our flagship collaboration platform that creates networks for employees, partners, and customers to collaborate and co-innovate around core business processes. The platform also removes significant latency in how information and knowledge flow across demand and supply chains. Fifteen million subscribers later, SAP Jam is helping leading organizations create the needed network effects that accelerate performance across diverse channels.

 

Moving Forward

 

This year we commenced the next phase of helping organizations digitally transform by announcing the SAP Jam developer program. The developer platform is designed to help customers drive competitive differentiation and win in their markets. Integrated with SAP HANA Cloud Platform, SAP Jam now provides our customers with the agility and flexibility to customize and continually optimize how they bring together people, data, content, and processes to get work done and to transform how they operate and engage with customers and partners.

 

With the broadest set of cloud applications in the industry, a powerful foundation to extend these applications and build new ones on SAP HANA Cloud Platform, and leading networks such as Ariba and SAP Jam, SAP is in a unique position to help customers not only defend but lead in the coming age of transformation.

 

Follow SAP Social Software on Twitter: @SAPSocial

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