SAP Social Software

2 Posts authored by: Tammy Powlas

Pete Scholtens,  SAP, provided an ASUG webcast recently on collaboration with SAP StreamWork.  Pete said SAP StreamWork is SAP’s collaboration foundation for all SAP and BusinessObjects applications.  The purpose of this webcast was to understand how SAP StreamWork can become a part of your landscape.

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Figure 1, Source: SAP

 

Figure 1 shows that today’s solutions are not sufficient; workers need to collaborate.  IT looks to have enterprise solutions that are secure.  People’s work has changed dramatically.  The economy is changing to a knowledge-centric environment; employees are involved in ad hoc work.  People using tools that are available – such as e-mail – 30 hours of a week for some – not productive work; $48K estimate cost of worker ad hoc work.

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Figure 2: Source: SAP

 

“I have SharePoint for collaboration already”.  Pete said as an example if  you already have an ETL tool that doesn’t mean you have covered all of BI.  Figure 2 shows collaboration results aspect: outcomes and trading decisions.  SharePoint is used to share documents however still work happening in e-mail. 

How do I make a decision together with 20 other people?  Work on this opportunity?  Pete calls this results-driven work, which is happening today in e-mail.

Cohesive refers within IT landscape not necessarily StreamWork – security, LDAP, SAP applications – how to provide a solution that makes use of that landscape, working across partners and customers

StreamWork is a “software as a service solution”.  StreamWork provides an on-premise component to manage tenants in the cloud – you can audit your users.

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Figure 3, Source: SAP

 

Figure 3 shows the gap that SAP StreamWork proposes to fulfill – ad hoc and process driven work

For example, working on an opportunity – end result – an order being placed – captures the end of a process.  The actual work is happening outside in e-mail.

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Figure 4: Source: SAP

 

Figure 4 shows where Pete explained that StreamWork the “people collaboration” and business context to that collaboration.

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Figure 5: Source: SAP

Figure 5 shows examples how work together in SAP applications; StreamWork is integrated in SAP applications.  On the left, Strategy Management sets performance KPI’s – StreamWork is embedded.

With BI 4 Feature Pack 3, there will be an integration of StreamWork in BI Launchpad; allowing you to follow reports and dashboards and add them to StreamWork to make them part of decision-making process.

 

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Figure  6, Source: SAP

 

Figure 6 shows that SAP CRM will provide sales people to have conversations inside CRM, marketing campaigns, and service requests.  “One collaboration network, no matter the application”.

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Figure 7: Source: SAP

 

Figure 7 shows how collaboration fits inside SAP landscape; moving from systems of record and analytics and how collaboration “provides glue”. 

 

Demonstration of StreamWork

Many are available on YouTube

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Figure 8: StreamWork Feed Demo

The feed is the primary user experience.  Figure 8 is the StreamWork feed demo.  The Social feed is about people you are following in your organization.  Work status and Work history events from other applications and work they are doing within StreamWork.

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Figure 9: Activities

 

Activities (Figure 9) are the workspaces where work is done where people are working together.  Activities are about completing work and tasks with a finite time period.

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Figure 10: People

The People feature (Figure 10) allows you to see how people relate within the organization and you can follow him in StreamWork.  Relationship/reporting can come from LDAP or HR. Account teams can be brought in from CRM.  You can search on attributes.

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Figure 11 Tools to make decisions

 

Figure 11 shows one of the examples of using a tool to make a decision – a pro/con table.  You can upload and use MS office and Google Docs.

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Figure 12, StreamWork embedded in SAP CRM

 

Figure 12 shows how StreamWork can be embedded in the CRM home page.  The feed below is from StreamWork.

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Figure 13: BI LaunchPad Integration

 

BI 4.0 Feature Pack 3 will have a feature to have the StreamWork feed inside the BI LaunchPad (see Figure 13)

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Figure 14 BI Launchpad Folders

 

Figure 14 shows that within the folders of the BI LaunchPad there is a new column with icon whether you are following the report and whether there is a conversation surrounding the report.

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Figure 15 Sending a Report

Figure 15 shows that you can take a report and push it to SAP StreamWork with Send or Schedule to

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Figure 16, Source: SAP

 

Figure 16 is a customer example of using StreamWork with SAP CRM, using mobile StreamWork to collaborate

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Figure 17, Source: SAP

 

Figure 17 shows that StreamWork is available for mobile clients including BlackBerry, Android, iPhone and coming out soon with iPad application.

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Figure 18, Source: SAP

 

Figure 18 shows that StreamWork Enterprise Agent is installed on premise to connect to third party environments to provision and deprovision users.

 

Question & Answer:

Q: What are the implications to cFolders and cProjects?  Is StreamWork replacing those?

A: StreamWork is not replacing those; activities is focused on objective collaboration

Q: What is the use with PLM?

A: Ideas aspect of PLM; idea generation

Q: How the administration tab works within StreamWork

A: Use Enterprise Edition – the Administration is part of the Enterprise Agent available to the IT admin – users, audit reports, set up single-sign on

 

I thank Pete for this webcast and clarifying BI Launchpad features with StreamWork and how explaining how this differs from SharePoint.

I also recommend seeing Jon Reed's interview of a SAP StreamWork customer here.

Recently, Ilan Frank, SAP, provided an ASUG webcast regarding SAP StreamWork.

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Figure 1, Source: SAP

 

As Figure 1 shows, StreamWork is a team collaboration tool and broadcast collaboration.  Teams, targeted work, e-mail are not structured enough and transactional system is too structured. 


Ilan explained at SAP StreamWork is used for Marketing, Solution Management to discuss alternatives and how to execute planning.  For the sales side, it could be used for opportunity analysis, how best to respond, and what are the best products.  It could be used for event planning (we have used it for ASUG event planning).

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Figure 2 Source: SAP

 

Ilan said that StreamWork helps solve the problem of having ad hoc unstructured tasks to complete.


Consider how you work today.  Today you work in e-mail, instant messaging, or phone, or conference room or WebEx - these are good for short collaborations.  However, these break down when it becomes more collaborative and not a one way stream and everyone needs to make a decision, or using BI to bring in a report.  You need recordkeeping.  Today you need to go through e-mail and find a trace for a decision made or why a decision was made 6 months ago.

 


What is StreamWork?  A cohesive application brings together people information – a SaaS, or Software as a Solution tool.


Sapstreamwork.com is available for within or across companies.  Ilan says it is results-driven, brings in collaborators to do work, and brings in structure, based on information, documents, and enterprise data.


Ilan said there has been significant adoption:  11,000 different companies using StreamWork.  He feels it because of design philosophy of an open architecture.

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Figure 3 Source: SAP

As Figure 3 shows, and Ilan shows later via demo, you select a new product name and invite people, then apply structure and drive to a decision.  It works synchronously or asynchronous.  Instant messaging is allowed.

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Figure 4 Demo

 

In Ilan’s demo, he is a fictional character called Moe.  Ilan said it looks like Facebook but with productivity and innovation gains.  You can see feed updates, and can update your status or activities.

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Figure 5

 

Figure 5 shows that you can filter statuses (this comes in handy!)

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Figure 6 Activities

 

Figure 6 shows two ways to review activities – Recent Activities will sort on when they were last worked on. Clicking on the Activities menu will allow you to select from Activities.

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Figure 7 Source: SAP

 

This activity is to create a new product name.  In Figure 7 on the left side there are the participants and by clicking the + you can invite more.


He created a goal, and on the right people can comment.  You can create new tools or methods to the activity.

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Figure 8 RASIC Matrix

 

Figure 8 shows another tool, a RASIC Matrix, showing who is consulted, responsible, informed.

 

You can also insert e-mails into an activity. You can forward from Outlook into StreamWork and automatically invite those in the to: or cc: of the e-mail line.

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Figure 9, Source: SAP

 

Figure 9 shows another method is a Pro / Con table, listing the product names and listing the pro/cons of each.

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Figure 10, Source: SAP

 

After voting you can see a Consensus in Figure 10.

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Figure 11, Source: SAP

 

Figure 11 shows that after making a decision you can lock it and then archive it and reference it for the future.  Third parties can create applications for StreamWork.   The People tab is the “third leg of StreamWork”

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Figure 12 People, Source: SAP

 

Figure 12 lists the people you collaborate with.  It allows an administrator to connect with HCM/CRM and pull into StreamWork

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Figure 13 Expertise Search, Source: SAP

 

You can search for a person’s expertise or Follow their status updates.

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Figure 14, Source: SAP

Figure 14 shows where you can explore; this gives a similar feature to Linked In

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Figure 15, Source: SAP

 

Ilan created a new activity, uploaded a file, and the file converts it in-line so you do not have to open Word anymore.

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Figure 16, Source: SAP

 

Ilan says they use the Ranking for their StreamWork sprints for software development.

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Figure 17 Settings Email, Source: SAP

 

Ilan said the easiest way to set up is to use the Vcard functionality (Figure 17).  You can also create an activity by sending an e-mail to StreamWork.

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Figure 18, Source: SAP

 

Figure 18 shows notifications, where you set up when and how you get notified in StreamWork

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Figure 19 Source: SAP

 

Figure 19 shows use cases for StreamWork.  Ilan says they use the use the Sales & Marketing use cases

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Figure 20, Source: SAP

 

Figure 20 shows the architecture.  It is a SaaS (software as a service) solution.  The enterprise agent on the right sits inside the firewall so IT does not have to open port in firewall.  It connects to LDAP.  BlackBerry, Apple, Android can be used as clients.  Figure 20 shows three editions.

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Figure 21, Source: SAP

 

Figure 21 shows the systems already integrated with StreamWork.  BusinessObjects Enterprise integration is planned for this quarter.  On Demand, ERP are also planned integration.  Ilan said StreamWork is a complementary, not a competitive product and leverage social media.

 

Question & Answer:
Q: You implied earlier that StreamWork could import things like BW reports.  True?  If so, what would be the method you recommend?


A.    BW integration is not there today but is planned.  StreamWork supports PDF, Word, Excel, CSV, and you can export from BW to those formats

Q: What would be the costs to buy the professional or enterprise edition?


A: Professional edition is $9 per user per month; Enterprise edition is $16 per user month (list prices)

Q: Any plans for StreamWork to integrate with SAP Solution Mgr for Project Mgmt, or Service Mgmt?


A: Solution Manager is on the list

My take:
After all this time in using SAP StreamWork with both SAP and ASUG, I am finally glad I understand how to use some of the features of the tool – especially the filters, the notifications, the templates and the ranking. 

My experience is that a tool is only as good as everyone using it and for a tool like StreamWork to work successfully the whole team needs to use it.

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