Did you know that implementing new software has a lot in common with building a house?
When you build a house you need to put together a lot of parts and pieces. Usually a lot of parties are involved and experts are definitely needed. You need to stay on time and in budget. And you have a high financial risk. All these points also hold true for software implementation projects.
In the third blog of this series I want to explain to you how SAP Enterprise Support can help you to build your “software house”.
At the beginning you need a good plan. But how can you be sure that you didn’t miss anything important? SAP provides a proven, repeatable and successful approach to implementing SAP solutions across industries and customer environments called AcceleratedSAP. Of course SAP Enterprise Support compliments all AcceleratedSAP implementation best practices.
But how do you execute the plan?
With the right tools! With SAP Enterprise Support you get access to the SAP Solution Manager. SAP Solution Manager is your implementation platform, providing all the necessary tools, methodologies and “building materials” that you need.
In addition SAP Enterprise Support helps you to implement better with the help of the SAP Enterprise Support academy. The academy offers a powerful combination of training, practical experience, and expertise on demand. Offering both guided self-services and expert-guided services, the SAP Enterprise Support academy ensures you have access to the whole spectrum of skills that are necessary to master your SAP implementation. Guided self-services offer customers proven procedures for data volume management, change management, security optimization, business process management and more. Expert-guided implementation services are a new kind of virtual trainings which guide customers through the technical steps, for example configuration settings or the business process monitoring setup.
In addition, the Accelerated Innovation Enablement offering helps customers to understand and evaluate the innovation capabilities of the latest SAP enhancement package. In addition you can learn about the technical aspects of the implementation project.
In the build phase, SAP Enterprise Support provides top issue management through mission critical support. If needed, the support advisory center is there and provides a group of SAP support engineers who will directly assist you with issue escalation and support plan development. Problems are quickly identified and solved prior to your important go-live.
Finally SAP Enterprise Support includes proactive continuous quality checks and improvement services. There are several different continuous quality checks and improvement services available to secure your implementation. For example, the continuous quality check for “GoLive for Implementation” helps make sure that all technical risks have been identified. Or the continuous quality check for “Integration Validation” analyzes the critical integration points in your core business processes.
SAP Enterprise Support offers the best services, tools and guidance at each step of the implementation project: Before and during the implementation. Take advantage of the key capabilities of SAP Enterprise Support with the SAP Enterprise Support Academy, Best Practices, SAP Solution Manager and Continuous Quality Checks. SAP Enterprise Support helps mitigate your risk and helps ensure that there are no unknown showstoppers. You can be confident that you will implement better your desired “software house”.
Direct Link to the new "Implement Better" presentation: http://www.sdn.sap.com/irj/scn/index?rid=/library/uuid/703e956c-3cbc-2e10-eab0-b93c8bb4a432