The Q2 2012 update of the SAP Enterprise Support Academy is now live. Within this update, the SAP Enterprise Support Academy takes the next step on its evolution to becoming the one-stop shop for access to SAP Enterprise Support services.
The SAP Enterprise Support Academy helps you to:
- Easily access SAP Enterprise Support services through a dedicated platform
- Up-skill your professionals to keep aligned with continuously changing business requirements
- Build a successful interaction model between business and IT operations roles
The Q2 update adds new customer-centric functions and features and focuses on the following areas:
- Role-based Access
New, additional entry point to the SAP Enterprise Support Academy providing tailored access to relevant and popular service and content offerings through the selected role.
- QuickIQ Tutorials
General availability of QuickIQ tutorials starting with SAP BusinessObjects topics; SAP HANA, SAP Solution Manager, SAP Enterprise Support and other topics will follow soon. QuickIQ tutorials are powered by SAP Workforce Performance Builder, SAP’s state-of-the-art product for recording context-sensitive help and creating software simulations.
- Access to SAP Enterprise Support Services and Enablement Content
Providing simplified access to Accelerated Innovation Enablement (AIE) expert sessions and Continuous Quality Checks & Improvement Services via the SAP Enterprise Support Academy.
- User Experience
Redesign of the SAP Enterprise Support Academy landing page and other pages for optimal user experience and productivity.
Many of these updates and improvements were based on highly appreciated direct customer feedback. This kind of feedback helps us to continuously improve our services and to ensure our customers are enabled to take full advantage of our SAP Enterprise Support offering.
More details about the new functions and features are available in the Q2 2012 update presentation. Two live Meet the Expert sessions will be offered on July 16, 5-6 pm CEST and July 18, 10-11 am CEST (with a recording being made available in the Meet the Expert Replay Library).
Don’t miss out on checking SAP Enterprise Support Academy pages and find out more details about the SAP Enterprise Support Academy in this SAP Insider article. To automatically receive updates of the SAP Enterprise Support Academy, please sign up for our subscription service.
Homepage: service.sap.com/esacademy (SAP Service Marketplace user required)
Contact information: SAP_ES_Academy@SAP.com