School’s (just about) out for summer in a lot of locations, but we haven’t stopped putting together some great educational sessions delivered by some of our finest SAP Support experts.
As with my previous blogs, I will be giving a recap of what’s happened recently with SAP Product Support educational sessions, and I will be sharing some of the hot summer sessions we have lined up for you. So sit back, grab a lemonade, and get your learning groove on!
For previous month’s, please see the following:
What's Happening in SAP Product Support - April review and May events
What's Happening in SAP Product Support - March 2014 review and April 2014 look ahead
What's Happening in SAP Product Support - February 2014 edition
What's Happening in SAP Product Support - January 2014 edition
May 2014
ASUG Meetings
We attended three ASUG chapter meetings in the month of May: Florida, Ohio, and Alabama.
Once again, we received a great reception from customers on the new SAP Support Portal (http://support.sap.com), and had the opportunity to speak with many customers about their support experiences. We even got a selfie/groupie photo!
So many happy looking faces for first thing in the morning!
Meet the Expert sessions through the Enterprise Support Academy
BI 4.1 Explorer with HANA - In this session, our support expert George Pertea provided the following tips:
Don't worry if you missed it! There is a session scheduled in June!
June 2014
SAPPHIRE NOW/ASUG Annual Conference
I spent a great deal of time between the SAP ONE Support center and the ASUG Hub this year. It was great to see so many people interested and participating in the support sessions. Conversations around the ONE support model, Enterprise Support, and SAP Support Portal were in full force. One of the members of our Service and Support Infrastructure team, Arno Helmling, held 1:1 and 1:many demos of the Launchpad concept for the SAP Support Portal. It's focused on the Know ME, Guide ME, Show ME approach, and customers were extremely interested in seeing a glimpse into a personalized future.
Our Service & Support Infrastructure liaison discussing the launchpad concept for the SAP Support Portal with an ASUG member
My colleague Chris Vozella and I enjoyed collaborating with ASUG in an open forum discussion around support and education. Chris and I are ASUG Points of Contact, and as such, found ourselves in the ASUG Hub quite a bit. You could even say we were there the whole time. Yes, that is us hamming it up!
We're always in!
Videos
Thanks to matthew.shaw for creating this video! Watch this video to see a preview of an innovative idea in pilot phase with SAP Business Intelligence products called 'Troubleshooting by Scenario'
Here's another great video from our Netweaver SAP Support team! The following video shows the step-by-step procedure for collecting relevant trace messages related to a UWL problem in the portal.
SUMMER SESSIONS!
The long ado sessions you've been waiting for. Here is what we have lined up through July. Would you like to see a support session not listed? Drop a comment below!
Meet the Expert sessions through the SAP Enterprise Support Academy
June 13th - SAP Afaria Client for Windows Phone with SAP Support Mindy Spivey
In this session, learn how to perform the following:
Register here
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June 17th - BI4.1 Explorer with HANA with SAP Support george.pertea
In this session, learn about:
Register here
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June 18th and June 23rd - Top 10+ Things Not To Do When Implementing BI4.1 with SAP Support denis.konovalov
In this session, learn about:
Register here
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July 2nd - Introduction to SAP SQL Anywhere 16 with SAP Support jeff.albion
Here's what you can expect:
Register here
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July 3rd - Introduction to MobiLink in SAP SQL Anywhere 16 with SAP Support jeff.albion
Here's what you can expect:
Register here
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July 4th - Offline SAP HANA: Synchronizing SAP HANA and SAP SQL Anywhere 16 using MobiLink with SAP Support jeff.albion
Expect the following in this session:
Register here
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July 9th - BI4.1 WebIntelligence & Java Runtime Best Practices with SAP Support's michael.neville and jason.everly
In this session, you will:
Register here
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July 17th - BI4.1 WebIntelligence Export to Microsoft Excel Best Practices with SAP Support simone.caneparo
Get the following from this session:
Register here
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July 23rd - BI4.1 Installation on Redhat Linux 6x Deep Dive with SAP Support brian.thomas
A great session if you want:
Register here
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NOTE: If you miss any of the above sessions, they will be available for replay in the SAP Enterprise Support Academy Meet the Expert Replay Library approximately 2 weeks later.
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So that's our current summer line up. Want a session from support that isn't listed? Drop a comment below and let us know what you would like to see!
As always, I appreciate any feedback and comments.
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