We want to highlight some of SAP colleagues that are behind of TOP viewed KBA’s and SCN articles.
This new section is starting with Dolores Correa who is one of the most well-known people at Product Support working on Solution Manager component. .
Dolores has been working for SAP since 1999. She started as a Basis consultant in SAP Spain and was transferred to Product Support GSC Spain in 2006.
She’s an expert Support consultant in Solution Manager area, providing support mainly in Incident management and Change Request Management components.
Find here below her Top viewed KBA’s :
| KBA title | KBA Number |
|---|---|
| Performance optimization in Solution Manager IT Service Management | 1676755 |
| How to analyze errors when changing the status of a ChaRM document | 1820635 |
| How to analyze issues when trying to close a ChaRM maintenance cycle | 1832160 |
| SLA configuration hints for SAP Solution Manager 7.1 | 1913133 |
| Harmonizing RFC communication infrastructure: how it works | 1908411 |
| Activate Change Request management - Check error | 1833778 |
And this is the list of her Top SCN documents:
| TOP VIEWED SCN's articles |
|---|
| Incident Management and Change Request Management: E-Mail functionality in SAP Solution Manager 7.1 |
| CTS+ Configuration in Solution Manager 7.0 EhP1 and 7.1 |
| Application Incident Management: New features in SAP Solution Manager 7.1 |
| Change Request Management: How to create a virtual system in Solution Manager 7.1 |
| dolores.correa/blog/2011/12/28/change-request-management-scenario-new-features-in-sap-solution-manager-71 |
| Incident Management: Support team determination in Solution Manager 7.1 |
| Change Request Management scenario: Usual questions and known errors |
| Service Desk: Support team determination in Solution Manager 7.0 |
We asked Dolores what’s her aim sharing all this good stuff through SCN and KBA’s. Here’s her answer: “I’m willing to write articles that are really helpful for our customers, try to help them to customize the different functionalities or provide a solution for their daily issues. I always try to give some hints and tricks for the most important SolMan areas.”
Thanks a lot, Dolores!
2 Comments
