Bill Correction in CRM for Utilities

[andrevoigtman]

General Information

A general overview can be found on the Service Marketplace.

The enhanced Bill Correction brings the Call Center related functionality
like cancellation and rebilling to CRM together with comprehensive overviews.

Initial Shipment

The Bill correction was initially requested using SAP's Customer Connection Program - see

http://www.sapimprovementfinder.com/public/note/?n=0001868952

http://www.sapimprovementfinder.com/public/note/?n=0001860622

It was delivered in the following notes:

https://css.wdf.sap.corp/sap/support/notes/1860622

ERP Part

https://css.wdf.sap.corp/sap/support/notes/1860126

CRM Part

https://css.wdf.sap.corp/sap/support/notes/1851712

Enhancements for EHP2 & EHP3

1. Enhancement - Bill Correction in B2B Role UTIL_SALES

All bill correction functionality available to the call center roles UTIL_IC and UTIL_IC_REG is also available in the WebUI for the role UTIL_SALES in the B2B environment.

Notes:

1947008 EHP2 SP11

EHP3 SP3

2.  Enhancement - Support of Dynamic Period Control and Bill Order Creation with Meter Reading Result

Added the ability to create billing orders with meter reading entries.

Support for DPC II Billing

EHP3 only

Notes:

2003987 Collective Note - Description only   EHP3 SP05

2036432 Part 1 DDIC Objects

2036437 Part 2 BOL Objects

2036438 Part 3 UI Meter Reading

2036439 Part 4 UI Bill Correction

2039212 Part 5 Customizing

3rd Enhancement - Rate Information

Enhanced the installation view for rates, rate types, devices and other billing information -

Notes:

2040853

Display of rate types and TOU type of register in the meter reading screens for Entry and History.

Notes:

2042934

2049443

EHP2 SP13; EHP3 SP6

4th Enhancement - Usability

all EHP2 SP14 EHP3 SP7

Personalization of all dialog box fields and default date settings - note 2064233

Added the ability to delete billing orders - note 2081112, 2071811

Additional authorization object for billing block at contract cevel - note 2081974

5th Enhancement - Collective Bill Display

The replication of Collective Bill Business Agreements is as of EHP2 onwards also available in CRM.
The Bill Correction can now also display Collective Print Documents with their related Print Documents and Business Agreements.

In order to manage usability and performance, a new multilevel expand mechanism was integrated into the BOL Tree component which finds it's first usage here. To drill down to individual contract account, navigate forward via PLUS-Icon.

Notes:

EHP2 & EHP3

2097236

2096118

2094478

6th Enhancement - One Click Actions

The view functions for several objects are now available as One Click Actions.

Business Agrement:

Block / Unblock

Contract:

Block / Unblock

Create Billing Order ( w/ Meter Readings)

Bill Simulation

Enter Meter Readings

Billing Order:

Delete

Print Document:

PDF
Reprint

Notes:

2104182

7th Enhancement - Collective Bill Correction

The initial shipment was intentionally missing the ability to display and correct Collective Bills used with Collective Business Agrements.
Within this enhancements this was adressed and provided.

You can now work with large Collectives consisting of 1000s of monthly Invoices. This includes a real fast display, navigation around those environments and the abilitiy to cancel Collective Invoices, Individual Invoices and Rebill Invidiual ones all frome within one place.

Notes:

2111053

Collective Note 2196535

FAQ

System Setup and Authorization

Q: Is it possible to cancel multiple print and billing documents in the correct sequence automatically?

A: Unfortunately, the print document number or date does not guarantee the correct reversal sequence.
    There are various situations, where a higher document number comes from an older print document or a newer document

    is to be reversed after the old document.
    Therefore, the agent must manually select the documents to be reversed

Q: Which authorizations are needed for a invoicing block on business agreement level?

A: Check is performed using FI-CA in backend for invoicing block.

Q: Which authorizations are needed for a billing block on contract level

A: The authorization object is the utilities contract in ERP.

Authorizations required:

ISU_ACTIVT 2

SPART

BUKRS

As described in note 2081974, an additional authorization object is added to CRM at the request of the customer.

Functional Questions

Q: How to setup automatic determination of the reconciliaton key (FIKEY)?

A: Determination is done using FI-CA event 113 / Table TFK001U. See also note 746475 point 19.

Q: Which business roles is the bill correction available for?

A: Bill correction was initially shipped for the Interaction Center role UTIL_IC and UTIL_IC_REG.

With note 1947008, it is also available for the Web UI role UTIL_SALES (B2B).

Q: How do I exchange the tree profile ISUBC with another one?

A: Enhance the UI component IUICBICOMAIN and redefine the component controller method GET_PROFILE_ID.

    See also class CL_IUICBICO_BSPWDCOMPONEN_IMPL GET_PROFILE_ID.