Support FAQ for User IDs and Passwords

This is document will help you with password issues on SAP Community Network (SCN). If you haven't registered, see Support FAQ for Registration.

See the related document: Support FAQ for Logging In.

What if I forgot my password?

If you forget your password, and you're an external user or SAP employee, simply request a new SCN password by following these steps:

1. Visit https://www.sdn.sap.com/irj/scn/forgotpassword.

2. Enter your email address or SCN User ID.
3. Wait for your new password to be sent to the email address associated with your account.

For SAP customers and partners who  have an S-number, please request a new password from SAP Service Marketplace: http://service.sap.com/reset-pw.

How do I change my password?

For external users and SAP employees, changing a password is simple.  Visit http://www.sdn.sap.com/irj/scn/changepassword. (This link can also be found in the actions box on your profile page.)

You cannot re-use previous SCN passwords.

For SAP customers or partners with an S-number, please request a new password from SAP Service Marketplace: http://service.sap.com/reset-pw. Or, you can try the following link: http://service.sap.com/change-pw.

Does a changed password affect passwords on other SAP sites?

If your SCN User ID is the same as your OSS / SMP's User ID, your password will also change on those systems. If you are an SAP employee, the password change will not affect any other SAP system.

Does a changed password on another SAP site affect my SCN password?

If your SCN User ID is the same as your OSS / SMP's User ID, please use your new password on SCN.

What if I forgot both my SCN User ID and password?

You can still login to SCN using your email address.  Visit https://www.sdn.sap.com/irj/scn/forgotpassword to request a new password to be sent to your email address.

How can I delete my account?

• To delete your SCN account, email your request to moshe.naveh@sap.com.
• Send your request from the email account associated with your SCN User ID.
• Include the reason why you want to delete your account. Please help us make the SCN experience better for others.

How can I find my SCN User ID?

There are two ways to retrieve you SCN User ID:

1. Open https://www.sdn.sap.com/irj/scn/updateprofile. Your ID is listed on the top right of the page.
2. Go to your SCN profile and click Expand appearing next to your name
   
   

Other Issues?

For issues not covered in this FAQ, please contact SCN Support or create a new discussion thread.