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FAQs - Understanding the UAC site

In addition to the FAQs below, browsing through the Getting Started with SCN provides additional tips, videos and discussions geared to helping you transition smoothly to the new SCN.

Contents:

 

How do I update my profile and add a photo?

Click on the drop down button next to your name at the top of the page and select "Edit Profile and Privacy." You'll be prompted to the edit profile page where you have the option to edit your profile and update you privacy settings. Don't forget to click save once you've finished. Also be sure to upload a recent photo of yourself. It makes your profile more interesting, and it helps connect you to the community as the real, live person that you are. Once you've clicked save you'll see an Actions section on the right hand side of the page where you can click "Change Photo and Avatar." Browse and upload your image. Click "Finished."

What is a Space?

SCN on Jive is created by a series of Spaces (spaces and sub-spaces) all forming a hierarchy (think of a family tree). The University Alliances is part of this hierarchy. The navigation from the previous SCN has been built out within this hierarchy using spaces and sub-spaces. Spaces and sub-spaces are essentially the same except that one is the parent of the other in terms of hierarchy.

Each space contains an Overview tab and several others. The Overview tab is where the main content for that space resides. The Content tab for that space houses all of the assets (documents, discussions and in some cases blogs) associated with that space.

How do I navigate?

Prior to moving to Jive, the University Alliances Community's navigation was on the left hand side of the page and remained there while you clicked through the Community. In Jive, the navigation has been moved to the top of the page and remains hidden unless clicked upon. By clicking on "University Alliances" you will expand the navigation and be able to click into the University Alliances Overview space or drill down further into the UA hierarchy. You will be familiar with these spaces from our past navigation.  In addition we have provided top spaces and UA site index on the left side of all spaces.

What is a Discussion (previously known as a Forum)?

Discussions are now aligned with spaces and no longer carry the titles they previous did when they were separate assets. You will no longer need to access separate forum areas as you did previously in the SAP Community Network. To view content from the discussions, simply go to the space they are associated with and click on "Content" then use the discussions filter along the top.

The four main UA forums that have been migrated and converted into space discussions are now aligned with spaces in the UA navigation as follows:

  • UA Reference Desk is the discussion within the Welcome Center space
  • Faculty Conference Room within the Welcome Center
  • Student Lounge within the Student Union
  • SAP UA Research Center within the University Research Center

How can I contribute within the University Alliances spaces?

Since discussions are now aligned with spaces, please use the options under "Contribute" to write a blog post, create a discussion or submit content within the UA spaces. You also have the option to create blogs, discussions and content aligned to your personal user account. These steps are outlined in the sections below.

Where and how do I ask questions?

Each space (not documents or blogs) within the Jive platform will have a discussion area associated. On each space you will see an Actions box that will allow you to "create a new discussion" and ask your question. Alternatively you can use the "Create" dropdown as outlined below.

You can start a discussion in any in SCN Topic Space. To start a discussion, select Create Discussion

Create Discussion 12-16-2011 11-30-59 AM.png

Assign your discussion to a space

Before you can start a discussion, you need to designate a space where your discussion will take place.

  • Enter the name of the space in which your discussion should live, or click the magnifier icon to select from all SCN Topic Spaces.
  • It’s likely that you will find the space where your discussion should live amongst your recently selected places. 

  Create a Discussion 12-16-2011 11-33-17 AM.png 

  • You have the option to start a Private Discussion with SCN members that you select.

 

Private Discussion 12-16-2011 12-28-04 PM.png

Tip in a Minute: Watch this video and learn how to start a discussion thread

How can I create a Blog?

You can create a Blog Post anywhere in SCN. You can start a Blog Post and save a draft, to be finished later. When you publish a blog in a Space, you are automatically awarded SCN Reputation Points.

To create a Blog Post, select Create Blog Post

Create Blog Post Small 12-15-2011 4-30-29 PM.png

Assign your blog to a space

Before you begin writing a blog, you need to assign it to a space where your blog will “live”.

  • Enter the name of the space in which your blog should live, or click the magnifier icon to select from all SCN Topic Spaces.
  • It’s likely that you will find the space where your blog should live amongst your recently selected places. 

Assign Blog to Space 12-16-2011 11-08-32 AM.png

You have the option to post your blog in your own blog area instead of an SCN Topic Space. If you choose this option, your blog will be available to Search and can be viewed by other members, but you will not receive any SCN Reputation Points when you publish your blog.

Personal Blog 12-16-2011 11-23-50 AM.png

Schedule the launch of your blog

You can schedule when your blog should be published and you can manage whether or not you will allow comments to your blog from other members. Of course, we recommend that you allow comments. You are also able to close your blog to comments and not allow any new ones. 

Extended Blog Options 12-16-2011 11-26-25 AM.png

Tip in a Minute: watch this video and learn how to  create a blog post.

How do I subscribe/follow people, content and spaces?

Following people, content and spaces is a simple way to stay informed in the community. To follow certain people and content in the community you can go to the piece of content or the person’s profile and click the “Follow” button in the top right hand corner.

You can click on a community member's name which will lead you to their profile. From there you can click the "follow" button.

followpat.png

Or, you can quickly follow a member directly from a document they've posted in the community by clicking on their name, and then clicking "follow" from the pop-up menu.

quickfollow.png

If you want to be notified when a certain document or blog has been updated, you can also click the "follow" button.

followcontent.png

You can even follow a space in the community. If you’re interested in a certain topic simply click the “follow” button in the top right corner and any updates to that space will show up in your activity stream. Remember, you can always manage your email notifications under your profile to customize emails to suit your needs.

followspace.png

 

Where do I contribute content?

You can create a Document anywhere in SCN. You can start a Document and save a draft, to be finished later. Documents offer some good possibilities for collaboration. You can determine who can edit your document or who might need to sign off before the document is published.

When you publish a document in a space, you are automatically awarded SCN Reputation Points.

To create a Document, select Create Document

Create Document 12-16-2011 11-41-50 AM.png

Assign your document to a space

Before you begin writing a document, you need to assign it to a space where the document will “live.”

  • Enter the name of the space in which your document should live, or click the magnifier icon to select from all SCN Topic Spaces.
  • It’s likely that you will find the space where your document should live amongst your recently selected places.

  Create a Document 12-16-2011 12-09-52 PM.png

Collaborate on your document with other members

Documents have some collaboration features that blogs do not. Before you save or publish your document, open Collaboration Options to manage who can collaborate with you on the document.

  • You can allow any SCN member to edit your document, much like a wiki page.
  • You can restrict editing rights to members that you select.
  • You can decide that only you can edit the document, much like a blog post.

·    You can manage whether or not you will allow comments to your documents from other members. We recommend that you allow comments. You are also able to close your documents to new comments. 

Collaboration Options 12-16-2011 12-15-04 PM.png

Tip in a Minute: Collaborating on Documents

 

Where do I find the UA program member curricula library?

Please visit the public UA course library. If you're a University Alliances program member professor, please visit the classroom curricula library (UAP members only access required) for additional content.

Where can I find the articles, blogs, eLearnings, forums and wikis previously on SCN?

Please visit the below links for listings and links:

 

How do I contribute feedback?

Please email ua-support@sap.com with any feedback.

How do I report a bug?

If you encounter a bug (functionality of the site that does not work), please report them on the Bug Reporting space by starting a new discussion.

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