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Welcome and Guidelines for Posting Discussions - Please Read Before Posting!

Welcome to the Visualization Solutions by Nakisa (VSN) Forum, covering SAP Org Visualization by Nakisa (SOVN) solutions and SAP Talent Visualization by Nakisa (STVN).

 

Please read these rules before posting:

 

  • If you have not posted on SCN before then ensure that you have read the SCN Rules of Engagement
  • Search for an answer before posting a question - many questions have already been asked
  • Read all documentation, including the Master Guide, Admin Guide, Compatibility matrix, and Nakisa Capacity Planning Guide as these cover all of the hardware and software requirements and AdminConsole configurations [please note that the Master Guide and Nakisa Capacity Planning Guide do not exist for all releases] - these can be found with the download package or on SAP Service Marketplace: https://websmp110.sap-ag.de/~form/sapnet?_SHORTKEY=01100035870000704116
  • Check the Visualization Solutions by Nakisa (VSN) Wiki to see if there is an FAQ with a solution to your problem
  • Make sure that you have the correct ABAP Add-on and Nakisa Transport Package imported in SAP
  • Check the SAP notes on Service Marketplace to see if there is a SAP Note or Knowledge Base Article (KBA) with a solution to your problem (components XX-PART-NKS for VSN or PA-TM for STVN/Talent Management)
  • Specify the:
    • Application name - e.g. OrgChart, OrgModeler, OrgManager, DataQualityConsole, TalentFramework, CareerPlanning, SuccessionPlanning, SuccessionPlanning for Managers or TalentDashboard
    • Version & Service Pack (SP) number - e.g. 2.1, 3.0, 3.0 SP1, 3.0 SP2, etc
    • Build number - e.g. 0703016900
    • Module (OrgModeler only) - if the issue is with the OrgChart module or Scenario module
  • If you are using STVN 2.1 please specify whether the solution is .NET or Java.
  • For OrgChart please specify if the solution is:
    • Live: SAP connection strings for live chart data and live analytics
    • Live RFC: SAP connection through RFCs for live chart data / staged analytics (default is analytics in a staging database)
    • Staged: Chart data and analytics held in a staging database
    • Hybrid: SAP connection strings for live chart data / analytics held in a staging database
  • Please check the log file (cds.log) and post any content that contains errors or was logged at the time the error occurred
  • If the issue is the search in STVN SuccessionPlanning then please test the search with SAP note 1534815 and debug the function in SE37 using an external breakpoint.
  • When posting it is advisable to read this blog to provide the most important information: Support Questions you will be asked when creating a message

 

Any posts that do not adhere to the rules may be deleted. Basic questions will be deleted as per SCN guidelines.

 

Happy posting!

 

The Community Team

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