Solution Manager 7.1 SM_CRM Incident Monitoring via the Web Client UI

[TammyPowlas]

Purpose: Monitor Status of Incidents via the Web Client.  This is more for end users or super users monitoring messages/incidents from the Incident Management (formerly known as Service Desk)

Release: Solution Manager 7.1, SP4

Transaction: SM_CRM

Steps:

Enter transaction SM_CRM

Select Incident Management -> Incidents

Enter desired search parameter

Click Search

Note that you can also save the criteria under Save Search As:

With the icon on the left you can create a graph (see arrow)

With the icon on the right you can export to Excel

Click the graph

In my example, I want the graph of incidents to be by priority

You now have a nice graph of incidents by priority.